Ordered curbside because it was pouring rain and I had my two toddlers in the car with me. Made sure that I tipped on my $40 order because I knew they would have to come outside and hand it to me in this rain. I come home the pizzas are OK, my husband’s sub is missing bacon which we paid extra for and had no cheese and was not toasted. My BLT Had the tiniest piece of cheese melted into the lettuce. It was soggy mayonnaise all over the place I ordered pepper jack. I know what pepper jack looks like and taste like and this cheese Was sour. Upon calling Subway and telling them that my subs were not well done and I spoke to a lady that I was told is from India. She started to get very aggressive on the phone saying that she made my sub and she knows that she put bacon and she knows that she put cheese in that I was lying and to bring subs back because she wanted to see them in person and I said I don’t live near I have two kids that I just took out of the car in this rainy day, I had to put boots back on, I had to put jackets back on and it was just going to be a hassle and not worth my time. I just wanted a refund for the two subs that were messed up. Lady ended up hanging up the phone on me. I called back and I talked to Heather very nice and polite she also transferred me to another person this time of man I asked him are you the manager and he said no our manager is on vacation and there’s no way to contact them. I just asked for a refund or a gift card something to make this right and They did not want to do that even though I texted him the pictures of the subs. I have never felt so belittled in my life.
Atmosphere: 1
Food: 1
Service: 1
Macey Etter
The only reason this is not a 1 star review is because of Heather. I wanted to thank Heather for her customer service and professionalism. 5 stars are for her.
Bear Rocky
BEWARE! DO NOT use this location! My husband and I ordered food from here during our vacation. A month later we had charges on our account from another Subway in New York. An employee stole our credit card information and used it a month later. When I called this location to discuss with the manager, she was quick to tell me she was the owner. Very rude, lacks empathy and justified what happened. Lying and stealing is apparently acceptable here. We called our bank and will continue to investigate. Will call the police if necessary. Btw ... the proud owner said her name was Sherry. She was not nice or caring at all. If you have a business and do not care about your customers or employees than you need to get back to basics. Greed will make some people turn into monsters.
Carole Tribull
I stopped in on Tuesday Oct 17th (2023) at about 8:20 pm for a wrap. After a long day at work and being very hungry, I approached the counter to order. There was a female behind the counter who was wiping down the counters. She greeted me and said she would be right with me. I waited as she continued wiping down counters and putting things away. After several minutes I asked if I could just order. Again said she would be right with me and continued what appeared to be closing procedures. Exasperated and hungry I left. No wrap. Very unhappy with Cape Subway right now.
Service: 1
daniel sterling
Heather was very kind and professional when making my order. She seems to be the only person at this establishment that takes pride in her work.
Millie Brown
I had a friend stop by on August 8, 2023 around 5-6 pm to get me an Italian BMT cold cut and quite frankly what I got was a ham sandwich. There was no salami or pepperoni. Just ham and one piece of capicola that I requested even though I asked for double meat. The girl that made this sub obviously has no idea how to make an Italian BMT and I was not happy. Any other time my subs are great. .
Atmosphere: 3
Food: 1
Service: 1
Megan Wharton
Sweet little Subway shop, always great customer service. I get a weird order and Heather made it today perfectly. Sweet girl. Good food. ? ?
Austin Miller
Showed up 30 mins before close that is on door and website and they are locked and mopping up
Ruth Benavidez
I stopped here bc on Google it says this store is open until 9pm. I come at 8:30pm and I was told by some girl with blonde hair the dining area is closed while I was ordering. Which I was fine with bc I wasn’t gonna eat in there anyways. But I felt bothered bc I seen 3 teens sitting at the table doing nothing. So I was confused on why they were allowed to sit there but I as I walk out I seen them starting to mop/clean the store so it all made sense. I go sit in my car to eat which was parked in front of the store. I seen so many ppl trying to go inside to buy… and the employees had already locked the door! It wasn’t even close to closing time. I felt bad for these ppl bc they had kids and i imagine they must have been hungry and now had to go someplace else bc of them closing 30 mins earlier. I will not come here again.
Atmosphere: 1
Food: 2
Service: 2
Randy Watson
On my first visit the door was locked and employees were cleaning up at 8:30pm. Hours say they’re open until 9pm. On my second visit there were flies all over the food while they making sandwiches. It probably didn’t help that the thermostat was reading 75. I’m not here to badmouth anybody but this place is gross.
The workers don't care if you get soda in a water cup.
Cooking with Abbie
The workers are excellent, hardworking, and kind to customers, but the owner, Sherri is a tyrant. She treats the workers with no respect, being inconsiderate to their personal needs. They are being overworked, paid poorly, and treated even worse.
Abbie Weith
The workers are excellent, hardworking, and kind to customers, but the owner, Sherri is a tyrant. She treats the workers with no respect, being inconsiderate to their personal needs. They are being overworked, paid poorly, and treated even worse.
Brady Farrar
Very personable and respectful people here, quality sandwiches.
Atmosphere: 5
Food: 5
Service: 5
Janice West
I had a tuna sub and enjoyed every bite. It was a winner ?
Ordered curbside because it was pouring rain and I had my two toddlers in the car with me. Made sure that I tipped on my $40 order because I knew they would have to come outside and hand it to me in this rain. I come home the pizzas are OK, my husband’s sub is missing bacon which we paid extra for and had no cheese and was not toasted. My BLT Had the tiniest piece of cheese melted into the lettuce. It was soggy mayonnaise all over the place I ordered pepper jack. I know what pepper jack looks like and taste like and this cheese Was sour. Upon calling Subway and telling them that my subs were not well done and I spoke to a lady that I was told is from India. She started to get very aggressive on the phone saying that she made my sub and she knows that she put bacon and she knows that she put cheese in that I was lying and to bring subs back because she wanted to see them in person and I said I don’t live near I have two kids that I just took out of the car in this rainy day, I had to put boots back on, I had to put jackets back on and it was just going to be a hassle and not worth my time. I just wanted a refund for the two subs that were messed up. Lady ended up hanging up the phone on me. I called back and I talked to Heather very nice and polite she also transferred me to another person this time of man I asked him are you the manager and he said no our manager is on vacation and there’s no way to contact them. I just asked for a refund or a gift card something to make this right and They did not want to do that even though I texted him the pictures of the subs. I have never felt so belittled in my life.
Atmosphere: 1
Food: 1
Service: 1
The only reason this is not a 1 star review is because of Heather. I wanted to thank Heather for her customer service and professionalism. 5 stars are for her.
BEWARE! DO NOT use this location! My husband and I ordered food from here during our vacation. A month later we had charges on our account from another Subway in New York. An employee stole our credit card information and used it a month later. When I called this location to discuss with the manager, she was quick to tell me she was the owner. Very rude, lacks empathy and justified what happened. Lying and stealing is apparently acceptable here. We called our bank and will continue to investigate. Will call the police if necessary. Btw ... the proud owner said her name was Sherry. She was not nice or caring at all. If you have a business and do not care about your customers or employees than you need to get back to basics. Greed will make some people turn into monsters.
I stopped in on Tuesday Oct 17th (2023) at about 8:20 pm for a wrap. After a long day at work and being very hungry, I approached the counter to order. There was a female behind the counter who was wiping down the counters. She greeted me and said she would be right with me. I waited as she continued wiping down counters and putting things away. After several minutes I asked if I could just order. Again said she would be right with me and continued what appeared to be closing procedures. Exasperated and hungry I left. No wrap. Very unhappy with Cape Subway right now.
Service: 1
Heather was very kind and professional when making my order. She seems to be the only person at this establishment that takes pride in her work.
I had a friend stop by on August 8, 2023 around 5-6 pm to get me an Italian BMT cold cut and quite frankly what I got was a ham sandwich. There was no salami or pepperoni. Just ham and one piece of capicola that I requested even though I asked for double meat. The girl that made this sub obviously has no idea how to make an Italian BMT and I was not happy. Any other time my subs are great. .
Atmosphere: 3
Food: 1
Service: 1
Sweet little Subway shop, always great customer service. I get a weird order and Heather made it today perfectly. Sweet girl. Good food. ? ?
Showed up 30 mins before close that is on door and website and they are locked and mopping up
I stopped here bc on Google it says this store is open until 9pm. I come at 8:30pm and I was told by some girl with blonde hair the dining area is closed while I was ordering. Which I was fine with bc I wasn’t gonna eat in there anyways. But I felt bothered bc I seen 3 teens sitting at the table doing nothing. So I was confused on why they were allowed to sit there but I as I walk out I seen them starting to mop/clean the store so it all made sense. I go sit in my car to eat which was parked in front of the store. I seen so many ppl trying to go inside to buy… and the employees had already locked the door! It wasn’t even close to closing time. I felt bad for these ppl bc they had kids and i imagine they must have been hungry and now had to go someplace else bc of them closing 30 mins earlier. I will not come here again.
Atmosphere: 1
Food: 2
Service: 2
On my first visit the door was locked and employees were cleaning up at 8:30pm. Hours say they’re open until 9pm. On my second visit there were flies all over the food while they making sandwiches. It probably didn’t help that the thermostat was reading 75. I’m not here to badmouth anybody but this place is gross.
Restaurantji Recommends
The workers don't care if you get soda in a water cup.
The workers are excellent, hardworking, and kind to customers, but the owner, Sherri is a tyrant. She treats the workers with no respect, being inconsiderate to their personal needs. They are being overworked, paid poorly, and treated even worse.
The workers are excellent, hardworking, and kind to customers, but the owner, Sherri is a tyrant. She treats the workers with no respect, being inconsiderate to their personal needs. They are being overworked, paid poorly, and treated even worse.
Very personable and respectful people here, quality sandwiches.
Atmosphere: 5
Food: 5
Service: 5
I had a tuna sub and enjoyed every bite. It was a winner ?