Stopped in for lunch today. When we came in, there were no other customers at the counter. The girl behind the counter was clearly annoyed we were there. She was impatient and abrupt. She wasn’t wearing a name tag. Someone else came in (with a McDonald’s logo on her sleeve), and waited quite a while to be acknowledged. Another couple came in behind her and left after a few minutes. We got our food, sat down, and several more people came in. She mumbled to them all to order from a kiosk (although it was a group effort to figure out what she said). EVERYONE, of all ages, struggled with the kiosks. The kiosks instructed buyers to take a “table tent” number. The staff called out numbers when orders were ready (aren’t those meant for staff to bring food to your table?). I saw the rude girl who first took our order tossing food at an older lady across the counter as I was leaving. We won’t be back. What a shame, as this is a great location, across from the community college.
Atmosphere: 4
Food: 3
Service: 1
melissa cole
Tons of chaos in the parking lot. Non English speaking staff. Bad service. Very uncomfortable experience. Drive thru window employee in phoenix Arizona team shirt rather than a uniform.
Atmosphere: 1
Food: 1
Service: 1
Summer Fuhrman
Messed up the order and we had to ask for our kids happy meal, which they also messed up. The taste was ok though.
Atmosphere: 2
Food: 3
Service: 3
Ben Hansen
I’ve worked here for 2 years and quit because Paula the owner lady has been really disrespectful and is trying to hide the roaches around the kitchen, and I’ve been getting paid less than other people apparently. My manager Mariana is great she the only one who runs it
Atmosphere: 1
Food: 2
Service: 1
Eric Kuessner
I had plastic in my food that I consumed and they won't do a thing about it. Plus you have to ring bells for service.
Atmosphere: 1
Food: 1
Service: 1
Steezy Man
Order taker was rude and employees were too busy playin around very unprofessional, the person that gave me my food was literally on FaceTime the whole time. Food was still bussin
Atmosphere: 1
Food: 3
Service: 1
Michelle Kahl
Ordered 4 cheeseburgers and received 4 hamburgers. Every time our ordered is screwed up.
Atmosphere: 1
Food: 1
Service: 1
Nate Titus
The worst McDonalds I have eaten ate. Bread was hard and dried out, and burger burnt and dried out. I have felt like the quality has been declining, but this was just terrible. Would not recommend stopping here.
Atmosphere: 4
Food: 1
Service: 2
tim
As this happened to someone I know, and I’ve experienced similar here, since when is it acceptable to take away food someone paid for because they asked for more ketchup after being handed only 3 and being straight up told no, telling them to pay for it, being told they’re not buying ketchup and saying that’s too bad as you take away their PAID FOR FOOD? And this is a manager?? What happened to customer service, and is the manager really managing food costs that poorly that they’re not only charging people for enough ketchup for their food but taking away customers paid for meals if they express any disagreement to it? The only time this place is even decent is when the District Manager is working. As an experienced food service manager I’m appalled at how this was considerably acceptable. That is theft, on top of poor service, and poor management.
Service: 1
BOBBI MARTINEZ
We typically go to the McDonald's in Hickory but they haven't gotten our order correct once in the past 6 months. This location was friendly and got our order correct! Thank you so very much!!!
Food was hot, line wasn't too long, everything moved quickly!
Food: 5
Service: 5
Tim k
Need more training at the register at least 40% of the time when I order a steak egg and cheese bagel sub muffin they convert the order to a steak egg and cheese muffin which has a different kind of egg in it and they don't always put the onions and breakfast sauce on it. I order extra cups of breakfast sauce and sometimes they're full and sometimes they're only 50% full. 10/31/23
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Steak Egg and Cheese Breakfast Sandwich
Marie T.
I don't know why it's become so hard for them to service with courtesy and manners. Also had not been given my receipt and when I asked for it, reply is the machine is broken. Twice in a week. Not to mention that I rarely get my order done correctly.
Atmosphere: 3
Food: 3
Service: 2
Jake Camp
Dry old heat lamp food and no
Atmosphere: 1
Food: 1
Service: 1
Jeff Lucarelli
Fast and goodVegetarian options: MaybeDietary restrictions: YesParking: Convenient and plentifulKid-friendliness: YesWheelchair accessibility: Yes
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Strawberry Sundae, Happy Meal, Croissant, World Famous Fries, Side Salad, Mcchicken, Mcdouble, Sausage Mcmuffin, Steak Egg and Cheese Breakfast Sandwich, Dr Pepper, Mcgriddles, Chicken Mcnuggets, Mcflurry with Oreo Cookies, McDonald's Big Mac, Crispy Chicken Sandwich, Mcmuffin
Stopped in for lunch today. When we came in, there were no other customers at the counter. The girl behind the counter was clearly annoyed we were there. She was impatient and abrupt. She wasn’t wearing a name tag. Someone else came in (with a McDonald’s logo on her sleeve), and waited quite a while to be acknowledged. Another couple came in behind her and left after a few minutes. We got our food, sat down, and several more people came in. She mumbled to them all to order from a kiosk (although it was a group effort to figure out what she said). EVERYONE, of all ages, struggled with the kiosks. The kiosks instructed buyers to take a “table tent” number. The staff called out numbers when orders were ready (aren’t those meant for staff to bring food to your table?). I saw the rude girl who first took our order tossing food at an older lady across the counter as I was leaving. We won’t be back. What a shame, as this is a great location, across from the community college.
Atmosphere: 4
Food: 3
Service: 1
Tons of chaos in the parking lot. Non English speaking staff. Bad service. Very uncomfortable experience. Drive thru window employee in phoenix Arizona team shirt rather than a uniform.
Atmosphere: 1
Food: 1
Service: 1
Messed up the order and we had to ask for our kids happy meal, which they also messed up. The taste was ok though.
Atmosphere: 2
Food: 3
Service: 3
I’ve worked here for 2 years and quit because Paula the owner lady has been really disrespectful and is trying to hide the roaches around the kitchen, and I’ve been getting paid less than other people apparently. My manager Mariana is great she the only one who runs it
Atmosphere: 1
Food: 2
Service: 1
I had plastic in my food that I consumed and they won't do a thing about it. Plus you have to ring bells for service.
Atmosphere: 1
Food: 1
Service: 1
Order taker was rude and employees were too busy playin around very unprofessional, the person that gave me my food was literally on FaceTime the whole time. Food was still bussin
Atmosphere: 1
Food: 3
Service: 1
Ordered 4 cheeseburgers and received 4 hamburgers. Every time our ordered is screwed up.
Atmosphere: 1
Food: 1
Service: 1
The worst McDonalds I have eaten ate. Bread was hard and dried out, and burger burnt and dried out. I have felt like the quality has been declining, but this was just terrible. Would not recommend stopping here.
Atmosphere: 4
Food: 1
Service: 2
As this happened to someone I know, and I’ve experienced similar here, since when is it acceptable to take away food someone paid for because they asked for more ketchup after being handed only 3 and being straight up told no, telling them to pay for it, being told they’re not buying ketchup and saying that’s too bad as you take away their PAID FOR FOOD? And this is a manager?? What happened to customer service, and is the manager really managing food costs that poorly that they’re not only charging people for enough ketchup for their food but taking away customers paid for meals if they express any disagreement to it? The only time this place is even decent is when the District Manager is working. As an experienced food service manager I’m appalled at how this was considerably acceptable. That is theft, on top of poor service, and poor management.
Service: 1
We typically go to the McDonald's in Hickory but they haven't gotten our order correct once in the past 6 months. This location was friendly and got our order correct! Thank you so very much!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Food was hot, line wasn't too long, everything moved quickly!
Food: 5
Service: 5
Need more training at the register at least 40% of the time when I order a steak egg and cheese bagel sub muffin they convert the order to a steak egg and cheese muffin which has a different kind of egg in it and they don't always put the onions and breakfast sauce on it. I order extra cups of breakfast sauce and sometimes they're full and sometimes they're only 50% full. 10/31/23
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Steak Egg and Cheese Breakfast Sandwich
I don't know why it's become so hard for them to service with courtesy and manners. Also had not been given my receipt and when I asked for it, reply is the machine is broken. Twice in a week. Not to mention that I rarely get my order done correctly.
Atmosphere: 3
Food: 3
Service: 2
Dry old heat lamp food and no
Atmosphere: 1
Food: 1
Service: 1
Fast and goodVegetarian options: MaybeDietary restrictions: YesParking: Convenient and plentifulKid-friendliness: YesWheelchair accessibility: Yes
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Strawberry Sundae, Happy Meal, Croissant, World Famous Fries, Side Salad, Mcchicken, Mcdouble, Sausage Mcmuffin, Steak Egg and Cheese Breakfast Sandwich, Dr Pepper, Mcgriddles, Chicken Mcnuggets, Mcflurry with Oreo Cookies, McDonald's Big Mac, Crispy Chicken Sandwich, Mcmuffin