Philly Pretzel Factory

225 Brierhill Dr, Bel Air
(410) 638-8300

Recent Reviews

Michael Beath

Pretzels were so delicious! We got pretzel nuggets and a cinnamon twist pretzel that was the best cinnamon pretzel I’ve had. They have a wide range of pretzels and is truly miles ahead of Auntie Anne’s. Staff was super nice and friendly, next time we are in the area we will be sure to stop by again.

Atmosphere: 4

Food: 5

Service: 5

Travis Brady

Just finished working and seen this place. I was starving ? . I ordered a cheese dog with extra cup of cheese and it was under $5. Surprised me bc everything is so much $ anyway the staff was great looked really clean and even gave me to mini pretzels bc I didn't think I would use all the cheese ? wouldn't charge me for it so left a tip. Definitely recommend 1000% it also brought back a memory of being at the ball game .....witch made it extra special. Only thing I would add is so.e colorful leds just to spice it up a lil. Thanks ❤️

Atmosphere: 4

Food: 5

Service: 5

M J

Went in with my kids since they had gift cards and had such a nice experience. The young lady and older gentleman that took care of us were so pleasant and kind. Customer service was perfect and the pretzels were fantastic! The young lady even thru a few in "for mom and dad" which was so nice! We will definitely be back!

Atmosphere: 5

Food: 5

Service: 5

Kelsey S.

I was excited to see they had one of these locations in town. The pretzels were fresh, the staff was quick. They had a lot of different pretzel types for what you may be looking for. I was in and out of here quickly. The only thing I was not crazy about (which is not the locations fault) is that they sell the dips on the side for $1 each. The dips are good just $1 for a side of mustard seems wild to me. The cinnamon and brownie batter I understand.

John Ruppert

Nice local place to pick up fresh soft pretzels. The staff is awesome and they always remember their regular customers. I can't say that much these days so it's nice to be appreciated for our loyalty

Kevin Ayd

Just left and the customer service was horrible. Employees were grumpy and couldn't even greet you. Nothing was ready for individual purchase. Have to wait between 15-30 minutes for individual purchases. Why open at 8:30 a.m. if I can purchase an individual orders at 8:45 a.m.?

Storm J

Probably came in at a bad time Pretzels weren't that great. Probably because they were in the warmer a little too long. However, their stuffed pretzels did taste good. I would go again.

John Gaffigan

Love their pretzels and was going to get a 100 pack until I saw that this was now $70. What the blank?? This was $35 a few years back. It’s freaking DOUBLED in price? Uncle Joe’s economy is gawd awful.

Kimberley Baczeski

Will NEVER go back to this place. We got there about an hour before closing time, when we went to place our order we were told by an older middle aged lady in an extremely rude manner that they only had pretzel bites left. I understand being out of food but to be so rude is what caught me off guard. Especially when there was no reason for the lady to be so rude. Usually I don't leave negative reviews but rudeness is definitely when you get a negative review from me.

Chris Waters

Went in for two crab pretzels that they’re advertising only to have the rude manager (didn’t catch her name cause she wasn’t wearing one) snap at us saying she didn’t have time to make any right now! That was it! No solution to the problem, no sorry, just she didn’t have time to make any right now. We love this place cause of the pretzels but sooner or later her rudeness will surely chase off customers (especially since she was also snapping at other customers who requested cheese steak pretzels with the same response! Someone please tell her without customers she wouldn’t have a job!

Smiley W

Went in for two crab pretzels that they’re advertising only to have the rude manager (didn’t catch her name cause she wasn’t wearing one) snap at us saying she didn’t have time to make any right now! That was it! No solution to the problem, no sorry, just she didn’t have time to make any right now. We love this place cause of the pretzels but sooner or later her rudeness will surely chase off customers (especially since she was also snapping at other customers who requested cheese steak pretzels with the same response! Someone please tell her without customers she wouldn’t have a job!

Natalie Anne Zhang

Pretzels were super dry. Husband and I went in to grab a snack while we were waiting for our taxes to be done. The old woman snapped at him for grabbing 2 dipping sauces. God forbid! Won’t be returning.

David H

Owner couldn’t manage a cold let alone a business. He is totally inept arrogant and condescending. The best part of this interaction is when I left.

Amy Green

The woman at the counter was horribly rude, not pleasant at all, she had NO customer service skills what so ever. I don’t even like their pretzels at all but my son wanted one. It was ? gross! Will never go back.

Chuck S.

Good product but can't handle Super Bowl Sunday. The wait for a 4pm pickup was over 45 minutes.

Load More