Pretzels are good if I could get one. Watched the girls "close" while waiting in line at 6:55 pm. Watched the girl pull the cinnamon pretzels then claim they didn't have any and were closed.
Atmosphere: 1
Food: 4
Service: 1
Zenman and zombieman
Walked up to the pretzel twister and saw two girls working as hard as they could. I swear they was pretty much squirrels running around looking for nuts. Very professional and extremely nice to the customers. Would highly recommend the place. ?
Cameron Clancy
I walked up to the pretzel twister and the girl on the register already knew what I wanted. It blew my mind, I truly couldn’t believe it. They knew I wanted a large pibb and some pretzel bites. The girl was very nice and earned herself a tip. Always enjoy a nice old fashioned pretzel.
Victor Klemkowski
Worst customer service I’ve experienced in years. The young girls talk to adults like trash. 5 people working while 1 does all the work. I asked if any were gonna help her while the older lady and one of the younger ones watched tictok videos on her phone. Not one helped the cashier fill orders. Just standing there on their phones. The mall is already struggling and with employees like them they will surely close before they have too.
Josie Rutherford
Came 30 min after opening and ain’t nobody twisting any pretzels. The girls were just sitting there not doing anything with their lights off. Very disappointing.
Trish Fletcher
Had a pretzel today- I couldn’t even finish it. Not sure if the ingredients were changed or what but it was awful.
Chris Mori
The best pretzels in Bel air! Not small and super fresh.
Krystal
Ordered the cinnamon sugar bites. The girl knocked them over on the counter, lost part on the floor and caught some in her hand. She then used tongs to pick them up off the counter, put them back in the cup, minus 1/4 of them on the ground and put them in our bag moving on to the next customer. We ended up just throwing them out because they didn't have anymore and I have no idea which ones she touched with her bare hands after handing cash from the person before us.
iambcuzofu
Good pretzels, good service. Just would like for the pretzel sticks, or now bites to be made more often since they are popular. They are always out.
Amanda Miller
Best pretzel place I’ve ever been to! Definitely Better than Auntie Anne’s.
I went to the mall for the first time today since covid and stopped at my favorite place to get a pretzel and was pleasantly surprised with how friendly and hard working the 2 girls were working there. The shop appeared very clean and organized and the service was fast and very friendly. They did a great job following Covid guidelines with gloves and face coverings as well as keeping the area very clean. It's a weird time for us all but it was nice to get out and have an all time favorite food and see friendly faces! I will definitely be back soon!
Ben Mairose
Terrible service and rude staff.
Katie Fennell
Try the pretzel dog combo for a quick and affordable lunch
Susan Reynolds
Love the products and never had a problem until today...No line and when the customer in front of me asked for pretzel sticks which I was also going to ask for he was told we don’t have any it’ll be 20 minutes he said he would wait I said I would wait...There was nothing in the case but one pretzel that looked pretty old and another pretzel with raisins that also look pretty old And a lot of cheeseContainers...thr two guys behind the counter did not seem to be in any hurry to do anything but tell customers they were out of everything and you would have to wait...now aligned was forming... I visit this location at least twice a month and they are always well stocked...Have never visited when this crew was on duty though maybe that’s the problem... and when I finally did get my pretzel sticks they were so small they didn’t even reach the top of the cup... I have a feeling that was a passive aggressive move because they didn’t seem real happy when we said we would wait 20 minutes
Pretzels are good if I could get one. Watched the girls "close" while waiting in line at 6:55 pm. Watched the girl pull the cinnamon pretzels then claim they didn't have any and were closed.
Atmosphere: 1
Food: 4
Service: 1
Walked up to the pretzel twister and saw two girls working as hard as they could. I swear they was pretty much squirrels running around looking for nuts. Very professional and extremely nice to the customers. Would highly recommend the place. ?
I walked up to the pretzel twister and the girl on the register already knew what I wanted. It blew my mind, I truly couldn’t believe it. They knew I wanted a large pibb and some pretzel bites. The girl was very nice and earned herself a tip. Always enjoy a nice old fashioned pretzel.
Worst customer service I’ve experienced in years. The young girls talk to adults like trash. 5 people working while 1 does all the work. I asked if any were gonna help her while the older lady and one of the younger ones watched tictok videos on her phone. Not one helped the cashier fill orders. Just standing there on their phones. The mall is already struggling and with employees like them they will surely close before they have too.
Came 30 min after opening and ain’t nobody twisting any pretzels. The girls were just sitting there not doing anything with their lights off. Very disappointing.
Had a pretzel today- I couldn’t even finish it. Not sure if the ingredients were changed or what but it was awful.
The best pretzels in Bel air! Not small and super fresh.
Ordered the cinnamon sugar bites. The girl knocked them over on the counter, lost part on the floor and caught some in her hand. She then used tongs to pick them up off the counter, put them back in the cup, minus 1/4 of them on the ground and put them in our bag moving on to the next customer. We ended up just throwing them out because they didn't have anymore and I have no idea which ones she touched with her bare hands after handing cash from the person before us.
Good pretzels, good service. Just would like for the pretzel sticks, or now bites to be made more often since they are popular. They are always out.
Best pretzel place I’ve ever been to! Definitely Better than Auntie Anne’s.
Restaurantji Recommends
I went to the mall for the first time today since covid and stopped at my favorite place to get a pretzel and was pleasantly surprised with how friendly and hard working the 2 girls were working there. The shop appeared very clean and organized and the service was fast and very friendly. They did a great job following Covid guidelines with gloves and face coverings as well as keeping the area very clean. It's a weird time for us all but it was nice to get out and have an all time favorite food and see friendly faces! I will definitely be back soon!
Terrible service and rude staff.
Try the pretzel dog combo for a quick and affordable lunch
Love the products and never had a problem until today...No line and when the customer in front of me asked for pretzel sticks which I was also going to ask for he was told we don’t have any it’ll be 20 minutes he said he would wait I said I would wait...There was nothing in the case but one pretzel that looked pretty old and another pretzel with raisins that also look pretty old And a lot of cheeseContainers...thr two guys behind the counter did not seem to be in any hurry to do anything but tell customers they were out of everything and you would have to wait...now aligned was forming... I visit this location at least twice a month and they are always well stocked...Have never visited when this crew was on duty though maybe that’s the problem... and when I finally did get my pretzel sticks they were so small they didn’t even reach the top of the cup... I have a feeling that was a passive aggressive move because they didn’t seem real happy when we said we would wait 20 minutes
The most flavorful pretzels I have ever tasted.