The Jetties in Bethesda has the worst customer service possible in the world. When you walk in and go to the counter, all the employees are ignoring on purpose, chitchatting, with their backs to the counter while you just stand there and wait for service. Nonetheless there’s always that one cook at the fries who see you for a slight instant, yet acts like they don’t so you shout hello, and then all of a sudden all employees behind the counter simultaneously turn around in shock. To top it off even when you call in an order they can’t even ring up or take down the order correctly so when come into pay, items you had thought you had order are missing. Just incompetent and lazy.
Kate C.
I'm not wild about this place. There are so many good sandwich places in the area so I don't find myself going back to jetties
Sophie Cutler
Ordered sandwich on gluten free bread and when I picked up the food, it was very evidently not gluten free. I went in, showed my receipt and requested it be re-made on gluten free bread and they told me I’d need to pay another 50% of the sandwich price and wait for 20 minutes for it to be remade.In the group I was in (all of us ordered at least 30 minutes in advance), every single order was messed up, missing dressings, sides, lettuces, or toppings.Staff were disrespectful at best.
Atmosphere: 1
Food: 1
Service: 1
Christina McCarty
The flavor and quality of ingredients seems good. The bread was soft and the au jus on the Monomoy I ordered was great. The problem is that the value isn’t there. It’s served in a sub roll with hardly any meat. Seriously, I removed a quarter of the side of the roll because it wasn’t needed. I normally will eat half a sub, but I ate nearly the whole thing bc the quantity of meat was so small. For a almost $15 sandwhich I was expecting more.
Atmosphere: 5
Food: 3
Service: 5
Crystal
I do love Jetties...BUT my favorite sandwich, the Clark Clove, has gone SO DOWN in the last two years it is not even good anymore. Just poorly made (all turkey, very little anything else) and soggy bread. I tried the new Smash Mash today for $5. It came in a tiny container. Fine if its delicious. It wasnt. Tasted like they didnt use salt at all. Mashed potatoes need at least a pinch of salt.
Atmosphere: 3
Food: 3
Service: 3
Matthew H.
This place puts about as much effort into making a sandwich as a fast food restaurant, only you are paying 15+ dollars for it. Don't fool yourself into thinking you are getting something nice here because they are charging so much for the food. The sandwiches are poorly made and often not even teh right toppings. If I order condiments on a sandwich, I would expect the prep person to take the time to evenly spread it on the whole sandwich, not just put a giant blob on the back half and call it good.
Steve
Food was
Atmosphere: 5
Food: 4
Service: 4
Shannen E
I absolutely love Jetties, The Galley is my absolute favorite! However, I got the Long Pond Sandwich and it was soooo good! That should stay on their menu!
Atmosphere: 5
Food: 5
Service: 5
Sarah Bucy
It's a Jetties but they never mess up our order and it's pretty quick!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Nobadeer, Tom Nevers, Dreamland, Tuna Salad
This place is total trash. No way to reach them except to leave a voicemail and they don't even listen to them. My sandwich was all the way wrong and they are acting like it's my fault. Amara or whatever her name was is extremely rude. Hopefully the owner of the franchise will reach out. This store sucks!!!! It's 5:12 pm and you close at 6.....and y'all still won't answer the phone that I've been calling for 40 minutes. I'd like a refund I'm going to post this review every place I can. Dueces
Martin Lucero
The steak and cheese is so good!
Atmosphere: 4
Food: 5
Service: 4
Ian R
The best sandwiches in Bethesda! Outdoor and indoor seating. Yum!
Atmosphere: 4
Food: 5
Service: 5
Lucas Domingues
Excellent sandwiches, clean establishment, friendly courteous staff and great vibe
Atmosphere: 5
Food: 5
Service: 5
Rachel L.
Sandwiches and salads are good, not great. Also sucks they close so early. Wish they'd put more specials or seasonals on the menu
The Jetties in Bethesda has the worst customer service possible in the world. When you walk in and go to the counter, all the employees are ignoring on purpose, chitchatting, with their backs to the counter while you just stand there and wait for service. Nonetheless there’s always that one cook at the fries who see you for a slight instant, yet acts like they don’t so you shout hello, and then all of a sudden all employees behind the counter simultaneously turn around in shock. To top it off even when you call in an order they can’t even ring up or take down the order correctly so when come into pay, items you had thought you had order are missing. Just incompetent and lazy.
I'm not wild about this place. There are so many good sandwich places in the area so I don't find myself going back to jetties
Ordered sandwich on gluten free bread and when I picked up the food, it was very evidently not gluten free. I went in, showed my receipt and requested it be re-made on gluten free bread and they told me I’d need to pay another 50% of the sandwich price and wait for 20 minutes for it to be remade.In the group I was in (all of us ordered at least 30 minutes in advance), every single order was messed up, missing dressings, sides, lettuces, or toppings.Staff were disrespectful at best.
Atmosphere: 1
Food: 1
Service: 1
The flavor and quality of ingredients seems good. The bread was soft and the au jus on the Monomoy I ordered was great. The problem is that the value isn’t there. It’s served in a sub roll with hardly any meat. Seriously, I removed a quarter of the side of the roll because it wasn’t needed. I normally will eat half a sub, but I ate nearly the whole thing bc the quantity of meat was so small. For a almost $15 sandwhich I was expecting more.
Atmosphere: 5
Food: 3
Service: 5
I do love Jetties...BUT my favorite sandwich, the Clark Clove, has gone SO DOWN in the last two years it is not even good anymore. Just poorly made (all turkey, very little anything else) and soggy bread. I tried the new Smash Mash today for $5. It came in a tiny container. Fine if its delicious. It wasnt. Tasted like they didnt use salt at all. Mashed potatoes need at least a pinch of salt.
Atmosphere: 3
Food: 3
Service: 3
This place puts about as much effort into making a sandwich as a fast food restaurant, only you are paying 15+ dollars for it. Don't fool yourself into thinking you are getting something nice here because they are charging so much for the food. The sandwiches are poorly made and often not even teh right toppings. If I order condiments on a sandwich, I would expect the prep person to take the time to evenly spread it on the whole sandwich, not just put a giant blob on the back half and call it good.
Food was
Atmosphere: 5
Food: 4
Service: 4
I absolutely love Jetties, The Galley is my absolute favorite! However, I got the Long Pond Sandwich and it was soooo good! That should stay on their menu!
Atmosphere: 5
Food: 5
Service: 5
It's a Jetties but they never mess up our order and it's pretty quick!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Nobadeer, Tom Nevers, Dreamland, Tuna Salad
Left a lot to be
Atmosphere: 2
Food: 1
Service: 3
Restaurantji Recommends
This place is total trash. No way to reach them except to leave a voicemail and they don't even listen to them. My sandwich was all the way wrong and they are acting like it's my fault. Amara or whatever her name was is extremely rude. Hopefully the owner of the franchise will reach out. This store sucks!!!! It's 5:12 pm and you close at 6.....and y'all still won't answer the phone that I've been calling for 40 minutes. I'd like a refund I'm going to post this review every place I can. Dueces
The steak and cheese is so good!
Atmosphere: 4
Food: 5
Service: 4
The best sandwiches in Bethesda! Outdoor and indoor seating. Yum!
Atmosphere: 4
Food: 5
Service: 5
Excellent sandwiches, clean establishment, friendly courteous staff and great vibe
Atmosphere: 5
Food: 5
Service: 5
Sandwiches and salads are good, not great. Also sucks they close so early. Wish they'd put more specials or seasonals on the menu