Placed a delivery order through the store’s website. Received an email confirmation with an estimated delivery in 30 minutes. After 1.5 hours, I still had not received the food. Called the store multiple times and no one answered the phone. Then I get an order status update confirming the delivery to my address, but no food was delivered (I even checked with my neighbors!). I finally drove to the store to find a “general manager” with poor manners who offered terrible customer service. I’m still waiting for the refund she said she processed. I understand that systems fail and people make mistakes with orders. But the attitude and poor customer service are truly unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Jose Garcia
Employee appeared annoyed that I got there to pick up food. When I got home I discovered they failed to put sauce and cheese in the middle of one pie. And just cheese on the other. Shows a clear lack of quality control.
Atmosphere: 1
Food: 1
Service: 1
Carolyn Davis
Didn't definitely order hot spicy wings but that's what I got. I don't eat spicy foods. Pizza was good. Call GM next day and she had a not pleasant attitude. She replaced them but that order was just par. Used a credit card I barely rarely use to place order. Got a fraud alert the next day....made me wonder.....just saying but hopefully not.
Food: 2
Service: 1
jamie roulhac
I had to stop going to the one on racetrack rd because they’re slow an sloppy… do I had to take the extra ride to Fairwood.. perfect an whenever you ask for extra cheese it’s Done to perfection the service is fast an it’s always clean no complaints for me I will definitely ? be back ?
Atmosphere: 3
Food: 4
Service: 5
Felix Leon
They had a promo code valid only for yesterday, I showed them the text message that came from Papa John’s cause the code wasn’t working! The staff was very rude. They said, that they could not do anything about it cause it was an online offer. It should a help desk line to handle those issues. It was an online coupon from them but for my local market.
Atmosphere: 1
Service: 1
Hamilton Irons
Ordered two pizza bowls and got home and there was about two spoon full of food in the boxes, called the store and after 12 minutes a lady said she was the Manager told me she had no time for my foolishness she was busy and hung up, called again and got no
Atmosphere: 2
Food: 4
Service: 1
Ali Jabbar
I don't like to give bad reviews ?, but some businesses should learn how to overcome their problems and issues, this is way below PAPA John's pizza.Update I have upset stomach all night.
Food: 1
Erica A.
RIDICULOUS! Arrived extremely late, pizza had barely any sauce, and was cold! I could have cut the pizza better myself with a butter knife.
Frances Harris
Delivery is always awful. Suggest going to other locations
I saw the cashier prepare pizza without washing their hands after touching cash. When confronted, they were very rude. Many of the staff members were also rude. Please avoid eating from this location! Extremely unprofessional.Another review talks about this incident as well. I was a witness.
Emmy Lopez
Please be careful with the prepping of your food. My experiences with this “family owned” business was unpleasant. I noticed the cashier who had been handling money went straight to preparing the pizza without washing her hands. I did bring it to their attention. The cashier became upset and started to become belligerent. The cashier and a young man who was working in the back start to criticize how they dislike customers. At this point as they started to make insulting remarks I request a refund. The only two who apologized and agreed with the negative demeanor was a Caucasian man and an African American young lady with hazel eyes. She did offer to remake the food but at this point I didn't trust the handling of food.I don't understand how this cashier does not understand what she did wrong. This is someones food.The ambiance makes you uncomfortable and you can tell how they don't care for this place of work.If you become sick after eating their pizza please do question how the food was handled.
Emmy L.
Please be careful with the prepping of your food. My experiences with this family owned business was unpleasant. I noticed the cashier who had been handling money went straight to preparing the pizza without washing her hands. I did bring it to their attention. The cashier became upset and started to become belligerent. The cashier and a young man who was working in the back start to criticize how they dislike customers. At this point as they started to make insulting remarks I request a refund. The only two who apologized and agreed with the negative demeanor was a Caucasian man and an African American young lady with hazel eyes. She did offer to remake the food but at this point I didn't trust the handling of food. I don't understand how this cashier does not understand what she did wrong. This is someones food. The ambiance makes you uncomfortable and you can tell how they don't care for this place of work. If you become sick after eating their pizza please do question how the food was handled.
Marcus C
Feb 12, 2023:: Order placed at 2:20pm and I set it for pick-up at 6pm. My thinking is, it's Super Bowl Sunday so let me order with plenty of time in advance. However, when I arrived at 6:05pm, my order wasn't ready and when I said, "I ordered almost 4hrs ago how is it not ready? " I get an attitude reply of ," It's Super Bowl Sunday, we're busy!"A couple of other people come in behind me and their order is ready and I asked, " Just curious, how long ago did you place your order? " One said "...about 45mins ago.. " the other said, "... About an hour ago... "After they left the store one of the employees said , " They didn't order an hour ago, it was longer than that. " I thought to myself, " Why would 2 random customers lie with nothing to gain? " However, what I asked was, "So I ordered approaching 4hrs ago, how long ago did they order?! " I got no response and she walked off folding boxes and affixing labels.
Atmosphere: 2
Service: 1
Marcus Dominguez
This is my local location to order pizza from. Ordered online today on Super Bowl Sunday, order was ready right on time. App worked fine, order was correct. I’m a happy camper. Keep up the good work! Go Chiefs!
Placed a delivery order through the store’s website. Received an email confirmation with an estimated delivery in 30 minutes. After 1.5 hours, I still had not received the food. Called the store multiple times and no one answered the phone. Then I get an order status update confirming the delivery to my address, but no food was delivered (I even checked with my neighbors!). I finally drove to the store to find a “general manager” with poor manners who offered terrible customer service. I’m still waiting for the refund she said she processed. I understand that systems fail and people make mistakes with orders. But the attitude and poor customer service are truly unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Employee appeared annoyed that I got there to pick up food. When I got home I discovered they failed to put sauce and cheese in the middle of one pie. And just cheese on the other. Shows a clear lack of quality control.
Atmosphere: 1
Food: 1
Service: 1
Didn't definitely order hot spicy wings but that's what I got. I don't eat spicy foods. Pizza was good. Call GM next day and she had a not pleasant attitude. She replaced them but that order was just par. Used a credit card I barely rarely use to place order. Got a fraud alert the next day....made me wonder.....just saying but hopefully not.
Food: 2
Service: 1
I had to stop going to the one on racetrack rd because they’re slow an sloppy… do I had to take the extra ride to Fairwood.. perfect an whenever you ask for extra cheese it’s Done to perfection the service is fast an it’s always clean no complaints for me I will definitely ? be back ?
Atmosphere: 3
Food: 4
Service: 5
They had a promo code valid only for yesterday, I showed them the text message that came from Papa John’s cause the code wasn’t working! The staff was very rude. They said, that they could not do anything about it cause it was an online offer. It should a help desk line to handle those issues. It was an online coupon from them but for my local market.
Atmosphere: 1
Service: 1
Ordered two pizza bowls and got home and there was about two spoon full of food in the boxes, called the store and after 12 minutes a lady said she was the Manager told me she had no time for my foolishness she was busy and hung up, called again and got no
Atmosphere: 2
Food: 4
Service: 1
I don't like to give bad reviews ?, but some businesses should learn how to overcome their problems and issues, this is way below PAPA John's pizza.Update I have upset stomach all night.
Food: 1
RIDICULOUS! Arrived extremely late, pizza had barely any sauce, and was cold! I could have cut the pizza better myself with a butter knife.
Delivery is always awful. Suggest going to other locations
The pizza was great the employees were very nice.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I saw the cashier prepare pizza without washing their hands after touching cash. When confronted, they were very rude. Many of the staff members were also rude. Please avoid eating from this location! Extremely unprofessional.Another review talks about this incident as well. I was a witness.
Please be careful with the prepping of your food. My experiences with this “family owned” business was unpleasant. I noticed the cashier who had been handling money went straight to preparing the pizza without washing her hands. I did bring it to their attention. The cashier became upset and started to become belligerent. The cashier and a young man who was working in the back start to criticize how they dislike customers. At this point as they started to make insulting remarks I request a refund. The only two who apologized and agreed with the negative demeanor was a Caucasian man and an African American young lady with hazel eyes. She did offer to remake the food but at this point I didn't trust the handling of food.I don't understand how this cashier does not understand what she did wrong. This is someones food.The ambiance makes you uncomfortable and you can tell how they don't care for this place of work.If you become sick after eating their pizza please do question how the food was handled.
Please be careful with the prepping of your food. My experiences with this family owned business was unpleasant. I noticed the cashier who had been handling money went straight to preparing the pizza without washing her hands. I did bring it to their attention. The cashier became upset and started to become belligerent. The cashier and a young man who was working in the back start to criticize how they dislike customers. At this point as they started to make insulting remarks I request a refund. The only two who apologized and agreed with the negative demeanor was a Caucasian man and an African American young lady with hazel eyes. She did offer to remake the food but at this point I didn't trust the handling of food. I don't understand how this cashier does not understand what she did wrong. This is someones food. The ambiance makes you uncomfortable and you can tell how they don't care for this place of work. If you become sick after eating their pizza please do question how the food was handled.
Feb 12, 2023:: Order placed at 2:20pm and I set it for pick-up at 6pm. My thinking is, it's Super Bowl Sunday so let me order with plenty of time in advance. However, when I arrived at 6:05pm, my order wasn't ready and when I said, "I ordered almost 4hrs ago how is it not ready? " I get an attitude reply of ," It's Super Bowl Sunday, we're busy!"A couple of other people come in behind me and their order is ready and I asked, " Just curious, how long ago did you place your order? " One said "...about 45mins ago.. " the other said, "... About an hour ago... "After they left the store one of the employees said , " They didn't order an hour ago, it was longer than that. " I thought to myself, " Why would 2 random customers lie with nothing to gain? " However, what I asked was, "So I ordered approaching 4hrs ago, how long ago did they order?! " I got no response and she walked off folding boxes and affixing labels.
Atmosphere: 2
Service: 1
This is my local location to order pizza from. Ordered online today on Super Bowl Sunday, order was ready right on time. App worked fine, order was correct. I’m a happy camper. Keep up the good work! Go Chiefs!