Pizza was not ready after 45 minutes and nobody bothered to tell me it was made incorrectly and was having to be fixed until my second time asking how much longer until it would be ready. Not a single apology was given. This location has definitely lost my business and I'll be looking for a new go-to pizza place in the area.
Kwame Kankam-Boadu
My favorite pizza place. Try the thin crust special.
Wendy W
Great service under the current weather and driving conditions. The recipients of the pizza and salads were very happy. I’ve had pizza from this location and always been pleased. Great chocolate chip cookies are available, too.After I posted my review, I read some others. I don’t agree with those that discredited the pizza or service. Before, the pandemic started, I used to frequently purchase pizzas here. I never encountered such rudeness as described. Perhaps, I have just not ordered when it was very busy or these “rude” persons were working.
C T
Not sure what has happened but this place has gone downhill. Spent over 20 mins on hold trying to find the status of our order that was placed over an hour ago. Finally got through to be placed on hold again. We won't be ordering from here again.
Turner C
Tried calling left on hold for several minutes. Hung up and tried calling back and was placed on hold again until eventually I was hung up on. Pretty poor experience from a restaurant.
CARMEL SURPRISE
I went to this restaurant tompick up my order that I place 35 minutes before I arrived to be greeter with a VERY RUDE worker, a heavyset dark skinned lady with dreadlocks with a attitude, telling me my pizzas were not readya and I better wait another 20 minutes before my 3 pizzas were done. As I was sitting and waiting on my pizzas I witnessed a roach run across the sideboard of the counter which I quickly didn't pay for my piazzas and left and went to another CLEAN establishment.
Jay Daniels
This was my 2nd visit & the customer service was on point like my previous visit. We enjoyed the food & they offer selections that you may not find at other pizza places. There's more on the menu than what we found on the website.
Feast Broughton
I ordered food from them via DoorDash and they refused to give the delivery driver my order. They are very rude and should be put out of business.
Tristan S.
This is ok when it comes to the quality of food and the specials. My only gripe with this place is the lack of attention to detail and customer service of certain employees. I am supposedly a member of there cheesy awards program but I never get asked for my phone number to add my points. Let alone not knowing what I'm eligible to receive with my points. It's not the biggest deal but it is frustrating when you want to make use of a program from a place you frequent but they never really enforce it. If you don't care about the points then this place is worth the visit. I only order the stromboli when I come here and if it wasn't for my love for pizza and the short distance, I probably wouldn't come here.
Jasmine F.
I never got my order delivered after 90 minutes. I called and waited on hold for half an hour and was never answered. No pizza is worth unreliable service.
I ordered a pepperoni and pineapple pizza and they put one pepperoni per slice. Like who does that…
Garid G.
The food and service were both really good. I did pick up and they have the Covid requirements of wearing a mask in the building. It was good to see people going in and out showing the food is probably good. The pizza is a bit expensive but is still really good. Would go back!
Deron Anderson
Love Brick Oven pizza
Michael Jolicoeur
Wonderful ambience and super personal service. The meals were fresh and delightful. Will clearly recommend this spot to friends and family. Reasonable rates and large portions. Keep up the great work.
K W
This location does NOT care about its service or customers. Do NOT order from this location. Micah, an employee there that identified himself as the manager, was very disrespectful and dishonest in addressing a complaint and honoring a refund—of which he said he could and would—for three pizzas delivered 1.5hrs late, cold and having a dirt nasty taste. Micah said he would give a refund for two of the three pizzas but did NOT. Three days later I informed Micah the refund for two pizzas were not refunded. Days after representing himself to me as a manager, Micah told me “I’m not a manager and you’re not getting a refund now I need to attend to ordering customers.” Micah then refused to provide the General Manager’s information and said “I’m not going to tell you but if you leave a name and number I might pass it on.” I left my contact information nevertheless. The employee, Micah, at this location does NOT understand customer service and integrity. If you want professional customer service, hot and tasty pizza do NOT order here.
Pizza was not ready after 45 minutes and nobody bothered to tell me it was made incorrectly and was having to be fixed until my second time asking how much longer until it would be ready. Not a single apology was given. This location has definitely lost my business and I'll be looking for a new go-to pizza place in the area.
My favorite pizza place. Try the thin crust special.
Great service under the current weather and driving conditions. The recipients of the pizza and salads were very happy. I’ve had pizza from this location and always been pleased. Great chocolate chip cookies are available, too.After I posted my review, I read some others. I don’t agree with those that discredited the pizza or service. Before, the pandemic started, I used to frequently purchase pizzas here. I never encountered such rudeness as described. Perhaps, I have just not ordered when it was very busy or these “rude” persons were working.
Not sure what has happened but this place has gone downhill. Spent over 20 mins on hold trying to find the status of our order that was placed over an hour ago. Finally got through to be placed on hold again. We won't be ordering from here again.
Tried calling left on hold for several minutes. Hung up and tried calling back and was placed on hold again until eventually I was hung up on. Pretty poor experience from a restaurant.
I went to this restaurant tompick up my order that I place 35 minutes before I arrived to be greeter with a VERY RUDE worker, a heavyset dark skinned lady with dreadlocks with a attitude, telling me my pizzas were not readya and I better wait another 20 minutes before my 3 pizzas were done. As I was sitting and waiting on my pizzas I witnessed a roach run across the sideboard of the counter which I quickly didn't pay for my piazzas and left and went to another CLEAN establishment.
This was my 2nd visit & the customer service was on point like my previous visit. We enjoyed the food & they offer selections that you may not find at other pizza places. There's more on the menu than what we found on the website.
I ordered food from them via DoorDash and they refused to give the delivery driver my order. They are very rude and should be put out of business.
This is ok when it comes to the quality of food and the specials. My only gripe with this place is the lack of attention to detail and customer service of certain employees. I am supposedly a member of there cheesy awards program but I never get asked for my phone number to add my points. Let alone not knowing what I'm eligible to receive with my points. It's not the biggest deal but it is frustrating when you want to make use of a program from a place you frequent but they never really enforce it. If you don't care about the points then this place is worth the visit. I only order the stromboli when I come here and if it wasn't for my love for pizza and the short distance, I probably wouldn't come here.
I never got my order delivered after 90 minutes. I called and waited on hold for half an hour and was never answered. No pizza is worth unreliable service.
Restaurantji Recommends
I ordered a pepperoni and pineapple pizza and they put one pepperoni per slice. Like who does that…
The food and service were both really good. I did pick up and they have the Covid requirements of wearing a mask in the building. It was good to see people going in and out showing the food is probably good. The pizza is a bit expensive but is still really good. Would go back!
Love Brick Oven pizza
Wonderful ambience and super personal service. The meals were fresh and delightful. Will clearly recommend this spot to friends and family. Reasonable rates and large portions. Keep up the great work.
This location does NOT care about its service or customers. Do NOT order from this location. Micah, an employee there that identified himself as the manager, was very disrespectful and dishonest in addressing a complaint and honoring a refund—of which he said he could and would—for three pizzas delivered 1.5hrs late, cold and having a dirt nasty taste. Micah said he would give a refund for two of the three pizzas but did NOT. Three days later I informed Micah the refund for two pizzas were not refunded. Days after representing himself to me as a manager, Micah told me “I’m not a manager and you’re not getting a refund now I need to attend to ordering customers.” Micah then refused to provide the General Manager’s information and said “I’m not going to tell you but if you leave a name and number I might pass it on.” I left my contact information nevertheless. The employee, Micah, at this location does NOT understand customer service and integrity. If you want professional customer service, hot and tasty pizza do NOT order here.