On March 28th in the afternoon I had the worst experience at this establishment, this was the first horrible experience I've had and I come here alot.I gave this rating a 1 star because of the horrific experience my family and I endured with one of the employees by the name of Aiden. I was able to retrieve his name from one of the other employees after I explained that my family and I were treated horribly by him and I would be contacting their corporate office.Aiden's attitude and demeanor were unprofessional and indifferent. Not only did Aiden ignore my child and me when we were asking about two of the sandwiches and their content on them; he continued to say " Are you ready to order? , he began huffing and puffing as if we were making him upset; I spoke to him in a calm tone that we were trying to figure out what we wanted but had questions about the sandwiches, he refused to answer us and we just simply ordered. Aiden appeared disengaged and inattentive to our family needs, and rushed us.I would like to add that I live 45 minutes to an hour away from the establishment and I drive down to this location at least three times per month, I am grieving my unborn due to a miscarriage and finally have been able to get out the house with my husband and child for an outing. Potbelly's is one of my favorite places to eat so that's why we choose to eat at this location. After the horrible treatment from this employee, I've decided not to frequent this establishment any further.I'm unsure if this young man is dealing with things in his own life that caused him to be so mean to us, I also wondered if it had anything to do with our race being African American, I don't want to assume or judge him based off his actions toward us but we were treated so bad by him, I didn't understand it.The cashier was very kind to us, I explained to her the situation and she apologized on behalf of the establishment and was extremely apologetic about the miscarriage I endured. She was so nice, I believe her name was Latishons.
Atmosphere: 5
Food: 5
Service: 1
Jesse
This place sucks. Ordered online, 3 sandwiches, a salad and a soup. 2 milkshakes and a couple drinks. They called me immediately and said they were out of ice cream and said they would take them off my check. My girlfriend and her mom picked up the food and came back to find there was no soup and no dressing for the salad. Called and spoke to Logan I believe and he said he would make sure I wasn't charged for the soup or the milkshakes. Charge on my card went through for the full amount.
Atmosphere: 1
Food: 1
Service: 1
i g
The food was good but they have advertisements all over saying it doesn't take more than 8 minutes to get through the line. We went during the lunch rush, and they were apologetic, but it took 22 minutes to get through the line. Don't advertise a maximum wait time if it is going to take almost 3x as long. Most of the problem seemed to be take out and delivery services occupying the staff's time. If they notice a line growing they should have a way to stop taking those orders temporarily and focus on the customers in front of them until they are caught up. Either that or offer something small like a discount or cookie if you can't meet the 8 minute wait guarantee
Atmosphere: 4
Food: 4
Service: 3
Brian Balzer
Excellent sandwiches. Had the Mama's Meatballs and it was very good. I like how they toast every sub. The Mac and cheese was a little dry, but that's a minor nitpick. I wish there was a Potbelly's back home in Orlando!
Atmosphere: 4
Food: 4
Service: 4
Kristina Flowers
Went there yesterday with my family. I locked myself out of my car by accident when trying to leave and the staff was more than compassionate about our situation. Went above and beyond to make my 19 month old son comfortable/entertained while we were stuck waiting. I wish I got the names of the two women who were working to properly thank them. They are both amazingly kind women & made our embarrassingly stressful situation bearable. I’ll never forget them. Food is good & staff is great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Any Skinny Sandwich With
Tom Dunn
Great place to grab a bite. I personally like the roast beef and provolone.
Atmosphere: 5
Food: 5
Service: 5
Mildred L H.
On Sunday, Mother's Day a Nice and Delicious Crab Cake Dinner to go , it was a great choice!!!I enjoyed fully !My Day Off ~
Nelly Bee
Absolutely love this place! The sandwiches are amazing and the staff is super friendly and good at giving you opinions on what tastes good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: A Wreck, Vanilla Shake, Chicken Pot Pie Soup
Days GN
Mushroom melt would be good if the Mushrooms would be sautéed. Other than that sandwich is okay. Service was very pleasant, great and friendly staff.Vegetarian options: Mushroom melt
I was excited to try Potbelly for the first time. Service was meh, not bad; kids just doing their job. But I didn't care about that, I wanted the sandwiches. Man, I was underwhelmed. I guess I don't know what I was expecting, but it was just a regular sandwich. And not too many ways to really customize, so I'm not sure what I could have chosen differently. Bread was alright, nothing to be impressed by with the meat and cheese. Just a sandwich. I'll get Potbelly again if there's nothing else around but Jimmy John's or Subway are both preferable all around.
Rachel C
First time visiting or trying potbelly’s sandwich shop. Upon entering the building it was a very unique experience. It reminds me of my favorite smoke house back in my home town! The staff were very helpful and very informative! I got a toasted Italian and it’s by far the BEST sandwich shop I’ve visited. It throws your typical sandwich shop out of the park!! 10/10 would highly recommend visiting potbelly’s to my friends and visiting family :)
Michael and Crissy Cunha
I wouldn't recommend the gyro, but the service was great!
Debb W.
Good sandwiches, fast service, and very nice servers. Plus the shop is attractive and welcoming.
J K.
Great service and friendly helpful staff. We are in town for a swim meet and walked in from our nearby hotel. Typical potbelly food quality.
On March 28th in the afternoon I had the worst experience at this establishment, this was the first horrible experience I've had and I come here alot.I gave this rating a 1 star because of the horrific experience my family and I endured with one of the employees by the name of Aiden. I was able to retrieve his name from one of the other employees after I explained that my family and I were treated horribly by him and I would be contacting their corporate office.Aiden's attitude and demeanor were unprofessional and indifferent. Not only did Aiden ignore my child and me when we were asking about two of the sandwiches and their content on them; he continued to say " Are you ready to order? , he began huffing and puffing as if we were making him upset; I spoke to him in a calm tone that we were trying to figure out what we wanted but had questions about the sandwiches, he refused to answer us and we just simply ordered. Aiden appeared disengaged and inattentive to our family needs, and rushed us.I would like to add that I live 45 minutes to an hour away from the establishment and I drive down to this location at least three times per month, I am grieving my unborn due to a miscarriage and finally have been able to get out the house with my husband and child for an outing. Potbelly's is one of my favorite places to eat so that's why we choose to eat at this location. After the horrible treatment from this employee, I've decided not to frequent this establishment any further.I'm unsure if this young man is dealing with things in his own life that caused him to be so mean to us, I also wondered if it had anything to do with our race being African American, I don't want to assume or judge him based off his actions toward us but we were treated so bad by him, I didn't understand it.The cashier was very kind to us, I explained to her the situation and she apologized on behalf of the establishment and was extremely apologetic about the miscarriage I endured. She was so nice, I believe her name was Latishons.
Atmosphere: 5
Food: 5
Service: 1
This place sucks. Ordered online, 3 sandwiches, a salad and a soup. 2 milkshakes and a couple drinks. They called me immediately and said they were out of ice cream and said they would take them off my check. My girlfriend and her mom picked up the food and came back to find there was no soup and no dressing for the salad. Called and spoke to Logan I believe and he said he would make sure I wasn't charged for the soup or the milkshakes. Charge on my card went through for the full amount.
Atmosphere: 1
Food: 1
Service: 1
The food was good but they have advertisements all over saying it doesn't take more than 8 minutes to get through the line. We went during the lunch rush, and they were apologetic, but it took 22 minutes to get through the line. Don't advertise a maximum wait time if it is going to take almost 3x as long. Most of the problem seemed to be take out and delivery services occupying the staff's time. If they notice a line growing they should have a way to stop taking those orders temporarily and focus on the customers in front of them until they are caught up. Either that or offer something small like a discount or cookie if you can't meet the 8 minute wait guarantee
Atmosphere: 4
Food: 4
Service: 3
Excellent sandwiches. Had the Mama's Meatballs and it was very good. I like how they toast every sub. The Mac and cheese was a little dry, but that's a minor nitpick. I wish there was a Potbelly's back home in Orlando!
Atmosphere: 4
Food: 4
Service: 4
Went there yesterday with my family. I locked myself out of my car by accident when trying to leave and the staff was more than compassionate about our situation. Went above and beyond to make my 19 month old son comfortable/entertained while we were stuck waiting. I wish I got the names of the two women who were working to properly thank them. They are both amazingly kind women & made our embarrassingly stressful situation bearable. I’ll never forget them. Food is good & staff is great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Any Skinny Sandwich With
Great place to grab a bite. I personally like the roast beef and provolone.
Atmosphere: 5
Food: 5
Service: 5
On Sunday, Mother's Day a Nice and Delicious Crab Cake Dinner to go , it was a great choice!!!I enjoyed fully !My Day Off ~
Absolutely love this place! The sandwiches are amazing and the staff is super friendly and good at giving you opinions on what tastes good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: A Wreck, Vanilla Shake, Chicken Pot Pie Soup
Mushroom melt would be good if the Mushrooms would be sautéed. Other than that sandwich is okay. Service was very pleasant, great and friendly staff.Vegetarian options: Mushroom melt
Atmosphere: 5
Food: 4
Service: 5
Food was excellent. Will be coming back for sure
Restaurantji Recommends
I was excited to try Potbelly for the first time. Service was meh, not bad; kids just doing their job. But I didn't care about that, I wanted the sandwiches. Man, I was underwhelmed. I guess I don't know what I was expecting, but it was just a regular sandwich. And not too many ways to really customize, so I'm not sure what I could have chosen differently. Bread was alright, nothing to be impressed by with the meat and cheese. Just a sandwich. I'll get Potbelly again if there's nothing else around but Jimmy John's or Subway are both preferable all around.
First time visiting or trying potbelly’s sandwich shop. Upon entering the building it was a very unique experience. It reminds me of my favorite smoke house back in my home town! The staff were very helpful and very informative! I got a toasted Italian and it’s by far the BEST sandwich shop I’ve visited. It throws your typical sandwich shop out of the park!! 10/10 would highly recommend visiting potbelly’s to my friends and visiting family :)
I wouldn't recommend the gyro, but the service was great!
Good sandwiches, fast service, and very nice servers. Plus the shop is attractive and welcoming.
Great service and friendly helpful staff. We are in town for a swim meet and walked in from our nearby hotel. Typical potbelly food quality.