I needed help with my account. I went to the service desk to inquire if they could help. I gave them my card and explained that I used to be enrolled under my wife's plan. Apparently family members of the same plan don't carry over to renewals. But this wasn't the explanation I received. The man behind the service desk gave a terse response "you're not in our system." I asked him to explain. He seemed very annoyed at the question. He replied "your name doesn't show up in our system." Then he stayed quiet. I had to pull some teeth to get the answers that he should have provided as a complete response in context. I asked him if he saw my wife account, and if he checked for an account in my name, and if his response was indicative that my name appeared in neither location, at least as active. He responded affirmatively. But I shouldn't have had to ask. I politely asked what my options were to resolve the situation. He tried to upsell me to purchase my own membership for $55. WHAT!? Right there was when I lost it. I explained his insolence to his manager. How he was terse, condescending, disrespectful, and had the wrong tone. I was forced to struggle through the conversation to get answers that should have been offered as a customer with this specific problem, and the available solution space. The manager offered me, as a one time courtesy, to allow me to make purchases under my wife's account. That was nice. But I refused, on principal, because I believe in consequences when the customer support breaks down. As I was walking out, with my young son, the man behind the service desk stared my son down as we were walking out. He continues to try to intimidate my son the entire time until we actually left the store and this his field of vision. I couldn't believe it. There was a grown man, an employee representing BJ's, continuing to stare down my son. A grown man trying to prove his manhood by inflicting emotional distress on a child. That's abusive. If you want difficult employees and your family abused, this is the BJ's for you. Have fun. I went to the Costco that is a mile or two away. They're busier, but I've never encountered poor behavior by the staff there. There's a reason why BJ's is empty compared to Costco.
Yaelle G.
PLEASE HIRE CASHIERS This is madness. I'm not using self checkout when the single only option for self checkout is to not have a conveyor belt. Here of all places! This is insanity. Just. Hire. Cashiers.
Kter M.
I went into BJs Wholesale Club in Columbia Md on Friday August 18 at around 9 -10 pm to return 4x 80oz unopened cans of Plumr. The manager told me that the item was discontinued and could no longer be returned. I came home and saw the IDENTICAL ITEM being sold in walmart and other places. It was NOT DISCONTINUED. The return policy at BJs does not tell you that IF THEY NO LONGER carry the product, they will not accept a return.The item was sold at BJs for $9.99 per can though the website says they do not have it at this time.Neither did the lady at the counter refuse to take it even if it was over a year. I could not remember when I purchased the items and she was willing to give me a store credit for it. The manager told me that he refused the return.The manager a tall white guy has proven shifty before. I will complain to BJs customer service about him as he LIED.
Roger L.
I'm a fan of this store and shop here all the time. I just wanted to add a comment because I buy the fat boys ice cream sandwich from here which is generally in a all blue box, however, they've switched to a blue and yellow box which seems to be a different product and not as good.
Marcia M.
My in store shopping experience at BJ's has been fine - no issues. That said, in April 2022, I purchased a $1400 patio set from BJ's online - it was their store brand furniture that they sell. By early spring this year, it was literally falling apart. Terrible quality. It had been covered during a mild winter with a high quality cover as well. I reached out to customer service and requested either a replacement or full refund. Months have now gone by. I never deal with the same person via email and 3-4 days go by in between each correspondence. It seems no one is empowered to do ANYTHING. I have to send the same documentation repeatedly and wait while things get "escalated" to some team I never speak with. Finally, about a month ago I was told a replacement could not be provided but a full refund would be provided. Great. A company picked up the furniture on 7/14 (11 days ago) and I still do not have a refund or a status of when I will get the refund - just the same 'ole "we're escalating" response. At one point, I was told that the furniture had to first make it to the warehouse before they could start processing the refund. Huh? I have zero control over what happens to that furniture once your company (or vendor) picks it up at my house. These are BAD business practices for a member focused company. I am very disappointed and contemplating canceling my membership. BJs - I'm sure you are saving money on customer service, but are you losing customers?
Helen T.
The absolute worst customer service. I called for an issue with my same day delivery and customer service canceled my same delivery service which I paid for one year unlimited!! Not only did they cancel it on their own, I've called back numerous times, how many hours with them to get this rectified... and do you know what they said? That I was already refunded and to pay for it again (no, I was not refunded). I called again and they said no it was canceled WITHOUT a refund. What liars! So now I have to wait for a refund (if I get any) and then buy it again (but they wanted me to buy the service again without refund--how ridiculous). Again, over a month of this back and forth with no sympathy or assistance from their end on their own mistake. Worst customer service!!
Mike DiFilippo
Recommend the Columbia Maryland store - staff is stretched but they work hard.
Absolutely CANNOT recommend the BJ’s credit card because of the awful, slow, unresponsive and unhelpful support from Capital One. We’ve have the BJ’s credit card from the previous bank for over 5 years and everything worked fine. However, since BJ’s switched to the Capital One credit card in January 2023 the experience has been atrocious. We have been on the phone not less than 7 separate times attempting to get our Capital One app working. Hours working with the customer service at Capital One got nowhere. We sent pics of our drivers license on four different occasions to try to verify our ID with no success. And all these months we’ve been using the card for purchases and paying our bill every month. But they could not authorize the stupid smart phone app. Tried again today because to put the card on Apple Pay the app has to work - telephone calls just refer back to the app…which does NOT work. Definitely using my other credit cards for everything. Our Capital One credit card experience is the worst.
William D.
The lady working the deli department 6/3/23 is very rude. Should learn how to treat customers.
Jesse J.
Check your receipt before you leave the store! I bought a cordless phone system and they slammed a protection service on it that I did not request. I found out when I got home so I called the store. Bob in customer service said I had to drive the 20 mile round trip to get the refund put back on my card.The door checker only detains you to keep you from stealing, not the store stealing from you!
Jung P.
I've had the BJ's and Costco (even when Costco was called Price Club) since the early 90's. Why do I keep both? Well, BJ's offer things that Costco doesn't. Is it enough for me to keep both? Not really. But having both for over 30 years is a tough habit to break. BJ's have always been kind of the ugly stepsister in this relationship. I am not sure why that is but the store always seem a little less... a little less clean, a little less quality, a little less service (management), a little less of pretty much everything. Don't get me wrong, there is a lot to like there as well. They have quirky items that you won't find at Costco and at great prices. They have their own coupons and then you can also add manufacture's coupon on time of it (I don't know if they still do that since I have not done that in decades). They also have great grinder rolls. Having eaten Amoroso bread in Philadelphia during my college years, I know a good hoagie roll. Nothing and I mean nothing in MD compares but the BJ's grinder rolls are an acceptable replacement. They also have a deli counter which Costco doesn't have and it comes in handy once in awhile. And their meat used to be a lot cheaper and they cut to order many things like the Beef short ribs cut Korean galbi style. I used to get 50 lbs of it at a time there. Just called the meat department and told them how I want it cut and how much and when I arrive, they have it ready. Now the service, I go there enough times to interact with a lot of workers there. Most of them are great and helpful. But every time I had to talk to the manager about a price discrepancy or something, he would always have an attitude or a snarky comment. One time I purchased an item and a week later, it was $10 less. Of course I didn't have the receipt since I wasn't thinking of returning it. So I asked the manager if I can get the difference. He told me I needed the receipt. I asked if they can look up the purchase on their system like Costco does and give the refund. His reply pissed me off when he said "This isn't Costco" and something to the effect of I doubt they do that there. No shit Sherlock! I shopped at both places for over 30 years! I know each store intimately! You can say you are not Costco without being an AHole. That was the final straw... almost. In all my years, I've only interacted with the BJ's manager perhaps 3 times. 2 of 3 were not good. I decided I wasn't going to renew the membership after last year but they went ahead and did something. They implemented a self checkout on their app which is incredibly cool and a time saver. I used it once and it worked great. The person at the exit rescans everything to make sure it was paid as you exit but it is still a great time saver. Now this may cause a delay in exiting if it was busy but when I did it, it was not a problem. So I will see how this year goes.BTW, when I say Costco's service with manager is better, this is what I mean. I once purchased an item only for it to go on sale a week or two later, As always, Costco is packed. There is a massive line to go out the store. So as I was waiting, I saw one of the managers and I asked him about the price difference in my previous purchase and if I needed to comeback for the difference. I can't remember which location this Costco was but he had a small workstation nearby away from the usual customer service counters and he just asked for my card, looked up the item and gave me my refund right there and there. Needless to say, I was impressed.
Stood in line 30 min for customer service. Meanwhile, registers have 2,3 people hanging around doing nothing. Horribly managed
Ragesh Gopinathan
Stood in line 30 min for customer service. Meanwhile, registers have 2,3 people hanging around doing nothing. Horribly managed
Kurstin F.
Doorman was extremely rude to me for no reason and made me and my friend cancel our plan to come get a membership because we don't want to associate with rude people we now have a Costco membership
LIndy J.
I love this store. I can always find what I need and it is at a great price. I'll definitely be back again soon.
John R.
I see so many one-star ratings, and BJs deserves one star or less. BJ's has an unusually poor customer service department. You are better off shopping at one of the other clubs in the area.
I needed help with my account. I went to the service desk to inquire if they could help. I gave them my card and explained that I used to be enrolled under my wife's plan. Apparently family members of the same plan don't carry over to renewals. But this wasn't the explanation I received. The man behind the service desk gave a terse response "you're not in our system." I asked him to explain. He seemed very annoyed at the question. He replied "your name doesn't show up in our system." Then he stayed quiet. I had to pull some teeth to get the answers that he should have provided as a complete response in context. I asked him if he saw my wife account, and if he checked for an account in my name, and if his response was indicative that my name appeared in neither location, at least as active. He responded affirmatively. But I shouldn't have had to ask. I politely asked what my options were to resolve the situation. He tried to upsell me to purchase my own membership for $55. WHAT!? Right there was when I lost it. I explained his insolence to his manager. How he was terse, condescending, disrespectful, and had the wrong tone. I was forced to struggle through the conversation to get answers that should have been offered as a customer with this specific problem, and the available solution space. The manager offered me, as a one time courtesy, to allow me to make purchases under my wife's account. That was nice. But I refused, on principal, because I believe in consequences when the customer support breaks down. As I was walking out, with my young son, the man behind the service desk stared my son down as we were walking out. He continues to try to intimidate my son the entire time until we actually left the store and this his field of vision. I couldn't believe it. There was a grown man, an employee representing BJ's, continuing to stare down my son. A grown man trying to prove his manhood by inflicting emotional distress on a child. That's abusive. If you want difficult employees and your family abused, this is the BJ's for you. Have fun. I went to the Costco that is a mile or two away. They're busier, but I've never encountered poor behavior by the staff there. There's a reason why BJ's is empty compared to Costco.
PLEASE HIRE CASHIERS This is madness. I'm not using self checkout when the single only option for self checkout is to not have a conveyor belt. Here of all places! This is insanity. Just. Hire. Cashiers.
I went into BJs Wholesale Club in Columbia Md on Friday August 18 at around 9 -10 pm to return 4x 80oz unopened cans of Plumr. The manager told me that the item was discontinued and could no longer be returned. I came home and saw the IDENTICAL ITEM being sold in walmart and other places. It was NOT DISCONTINUED. The return policy at BJs does not tell you that IF THEY NO LONGER carry the product, they will not accept a return.The item was sold at BJs for $9.99 per can though the website says they do not have it at this time.Neither did the lady at the counter refuse to take it even if it was over a year. I could not remember when I purchased the items and she was willing to give me a store credit for it. The manager told me that he refused the return.The manager a tall white guy has proven shifty before. I will complain to BJs customer service about him as he LIED.
I'm a fan of this store and shop here all the time. I just wanted to add a comment because I buy the fat boys ice cream sandwich from here which is generally in a all blue box, however, they've switched to a blue and yellow box which seems to be a different product and not as good.
My in store shopping experience at BJ's has been fine - no issues. That said, in April 2022, I purchased a $1400 patio set from BJ's online - it was their store brand furniture that they sell. By early spring this year, it was literally falling apart. Terrible quality. It had been covered during a mild winter with a high quality cover as well. I reached out to customer service and requested either a replacement or full refund. Months have now gone by. I never deal with the same person via email and 3-4 days go by in between each correspondence. It seems no one is empowered to do ANYTHING. I have to send the same documentation repeatedly and wait while things get "escalated" to some team I never speak with. Finally, about a month ago I was told a replacement could not be provided but a full refund would be provided. Great. A company picked up the furniture on 7/14 (11 days ago) and I still do not have a refund or a status of when I will get the refund - just the same 'ole "we're escalating" response. At one point, I was told that the furniture had to first make it to the warehouse before they could start processing the refund. Huh? I have zero control over what happens to that furniture once your company (or vendor) picks it up at my house. These are BAD business practices for a member focused company. I am very disappointed and contemplating canceling my membership. BJs - I'm sure you are saving money on customer service, but are you losing customers?
The absolute worst customer service. I called for an issue with my same day delivery and customer service canceled my same delivery service which I paid for one year unlimited!! Not only did they cancel it on their own, I've called back numerous times, how many hours with them to get this rectified... and do you know what they said? That I was already refunded and to pay for it again (no, I was not refunded). I called again and they said no it was canceled WITHOUT a refund. What liars! So now I have to wait for a refund (if I get any) and then buy it again (but they wanted me to buy the service again without refund--how ridiculous). Again, over a month of this back and forth with no sympathy or assistance from their end on their own mistake. Worst customer service!!
Recommend the Columbia Maryland store - staff is stretched but they work hard. Absolutely CANNOT recommend the BJ’s credit card because of the awful, slow, unresponsive and unhelpful support from Capital One. We’ve have the BJ’s credit card from the previous bank for over 5 years and everything worked fine. However, since BJ’s switched to the Capital One credit card in January 2023 the experience has been atrocious. We have been on the phone not less than 7 separate times attempting to get our Capital One app working. Hours working with the customer service at Capital One got nowhere. We sent pics of our drivers license on four different occasions to try to verify our ID with no success. And all these months we’ve been using the card for purchases and paying our bill every month. But they could not authorize the stupid smart phone app. Tried again today because to put the card on Apple Pay the app has to work - telephone calls just refer back to the app…which does NOT work. Definitely using my other credit cards for everything. Our Capital One credit card experience is the worst.
The lady working the deli department 6/3/23 is very rude. Should learn how to treat customers.
Check your receipt before you leave the store! I bought a cordless phone system and they slammed a protection service on it that I did not request. I found out when I got home so I called the store. Bob in customer service said I had to drive the 20 mile round trip to get the refund put back on my card.The door checker only detains you to keep you from stealing, not the store stealing from you!
I've had the BJ's and Costco (even when Costco was called Price Club) since the early 90's. Why do I keep both? Well, BJ's offer things that Costco doesn't. Is it enough for me to keep both? Not really. But having both for over 30 years is a tough habit to break. BJ's have always been kind of the ugly stepsister in this relationship. I am not sure why that is but the store always seem a little less... a little less clean, a little less quality, a little less service (management), a little less of pretty much everything. Don't get me wrong, there is a lot to like there as well. They have quirky items that you won't find at Costco and at great prices. They have their own coupons and then you can also add manufacture's coupon on time of it (I don't know if they still do that since I have not done that in decades). They also have great grinder rolls. Having eaten Amoroso bread in Philadelphia during my college years, I know a good hoagie roll. Nothing and I mean nothing in MD compares but the BJ's grinder rolls are an acceptable replacement. They also have a deli counter which Costco doesn't have and it comes in handy once in awhile. And their meat used to be a lot cheaper and they cut to order many things like the Beef short ribs cut Korean galbi style. I used to get 50 lbs of it at a time there. Just called the meat department and told them how I want it cut and how much and when I arrive, they have it ready. Now the service, I go there enough times to interact with a lot of workers there. Most of them are great and helpful. But every time I had to talk to the manager about a price discrepancy or something, he would always have an attitude or a snarky comment. One time I purchased an item and a week later, it was $10 less. Of course I didn't have the receipt since I wasn't thinking of returning it. So I asked the manager if I can get the difference. He told me I needed the receipt. I asked if they can look up the purchase on their system like Costco does and give the refund. His reply pissed me off when he said "This isn't Costco" and something to the effect of I doubt they do that there. No shit Sherlock! I shopped at both places for over 30 years! I know each store intimately! You can say you are not Costco without being an AHole. That was the final straw... almost. In all my years, I've only interacted with the BJ's manager perhaps 3 times. 2 of 3 were not good. I decided I wasn't going to renew the membership after last year but they went ahead and did something. They implemented a self checkout on their app which is incredibly cool and a time saver. I used it once and it worked great. The person at the exit rescans everything to make sure it was paid as you exit but it is still a great time saver. Now this may cause a delay in exiting if it was busy but when I did it, it was not a problem. So I will see how this year goes.BTW, when I say Costco's service with manager is better, this is what I mean. I once purchased an item only for it to go on sale a week or two later, As always, Costco is packed. There is a massive line to go out the store. So as I was waiting, I saw one of the managers and I asked him about the price difference in my previous purchase and if I needed to comeback for the difference. I can't remember which location this Costco was but he had a small workstation nearby away from the usual customer service counters and he just asked for my card, looked up the item and gave me my refund right there and there. Needless to say, I was impressed.
Restaurantji Recommends
Stood in line 30 min for customer service. Meanwhile, registers have 2,3 people hanging around doing nothing. Horribly managed
Stood in line 30 min for customer service. Meanwhile, registers have 2,3 people hanging around doing nothing. Horribly managed
Doorman was extremely rude to me for no reason and made me and my friend cancel our plan to come get a membership because we don't want to associate with rude people we now have a Costco membership
I love this store. I can always find what I need and it is at a great price. I'll definitely be back again soon.
I see so many one-star ratings, and BJs deserves one star or less. BJ's has an unusually poor customer service department. You are better off shopping at one of the other clubs in the area.