I am writing to express my disappointment with the service I received from the Domino's Pizza location in Cumberland, Maryland (Queen City). I have been a loyal customer for several years, spending thousands of dollars and always making sure to tip generously and make it a point to always show my appreciation.On a recent occasion, we received a pizza that was not the one we had ordered. When I called to inquire about this, I was shocked to be asked to take a picture of the pizza and text it to the manager's personal cell phone. As a former restaurant manager myself, I found this request to be unprofessional and insulting, as it implied that I was lying about the situation. At no point did the manager apologize for this assumption or express any remorse for the inconvenience caused.Furthermore, when I went to pick up the corrected order, I discovered that they had forgotten to include the ranch dressing that I had paid for. While this may seem like a small issue, it added to my growing frustration with the lack of attention to detail and customer service from this location.I have always gone out of my way to be kind and understanding with the staff, leaving notes of encouragement and ensuring that they know I am happy with my order. However, it seems that this positivity is not being reciprocated by the management team. I do not understand how a business can hope to retain customers when its team members are following the example of someone who treats their loyal customers with such disregard.I would appreciate it if you could address this situation with the manager in question and ensure that they are trained in proper customer service protocols. I have always enjoyed Domino's Pizza in the past, but my recent experience has left me questioning whether I will continue to support this location in the future.Thank you for taking the time to read this review, and I hope to see improvements in the service provided by this location in the future.
Atmosphere: 1
Food: 2
Service: 1
Tracy Copeland
Waiting 2 hours for a someone bring pizza to me refund my money now worst service
Atmosphere: 1
Food: 1
Service: 1
D_wayne 212
If you’re gonna have your high school dropout employees cut the pizza at least make sure they actually cut it and not just tracing lines on the top like the failure they
Atmosphere: 1
Food: 1
Service: 1
lucas poche
Arrived to pick up my curbside order and they never brought it out. Ended up going to the counter to pick it up after waiting in the parking lot for awhile. When asked about the free pizza the app says we should get if it’s over two minutes the manager proceeds to lie too me and say we don’t do that even though it’s on the app. The manager proceeds to get an attitude with me for accusing him of Lying to me. In the end they forgot about our order and did not want to admit it. Would highly recommend going elsewhere until there is a new manager at this place.
Service: 1
Leah Rankin
This Domino's is NOT a good one. I ordered a medium pepperoni and bacon pizza with Xtra cheese. There was NO Xtra cheese with barely any cheese at all and each slice had exactly one pepperoni per slice. I worked for Domino's 30 years ago on and off for 7 years. Never thought Domino's would get so cheap. The pizza was awful and a total waste of money and my time ordering it. I ordered this a few weeks ago. And was my one and only Domino's purchase from this location. Never ordering Domino's again. Truly awful pizza.
Food: 1
Service: 2
F18 Cowboy
Ordered pizza which had incorrect toppings and was delivered cold.
Atmosphere: 1
Food: 1
Service: 1
Darla Allen
The stuffed pepperoni bread hardly had any sauce or pepperoni in it.
Robert Butcher
Ordered a Buffalo Chicken Pizza 3 days ago and ever since eating it I've had non stop stomach cramps and diarrhea. I know have to go to the hospital, I absolutely DO NOT recommend food from here!!!
Chicken, bacon, ranch pizza us to die for. Always hot and delicious.
Ashley Gilles
Not the best picture but this is after roughly 30 mins between pickup and getting it back to the hotel. Delicious, correct, fast, convinient. Good amount of parking. Large store with some dine in and multiple delivery drivers. It's typical dominoes but it does the job.
Kristy K
When i walked in my order had a few more min, i used restroom, then waited 24 min while the 2 ladies went to have a smoke break. Smh
Michael Ketelhut
I ordered a Hawaiian pizza. And got a small supreme I also Barbecue Wings, And Dot buffalo hothanks the lady taking my order was short and didn't listen
Cheryl Liseo
My son and I love thiere food, and the prices are great! We always get the delivery service, and the drivers are polite, and we've never had a long wait for delivery. Awesome people...awesome company.
Friendly staff mostly younger good crew they take care of business
Very nice employees food was great and great sales definitely worth the time and your
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oven Baked Sandwich, Pepperoni Pizza
I am writing to express my disappointment with the service I received from the Domino's Pizza location in Cumberland, Maryland (Queen City). I have been a loyal customer for several years, spending thousands of dollars and always making sure to tip generously and make it a point to always show my appreciation.On a recent occasion, we received a pizza that was not the one we had ordered. When I called to inquire about this, I was shocked to be asked to take a picture of the pizza and text it to the manager's personal cell phone. As a former restaurant manager myself, I found this request to be unprofessional and insulting, as it implied that I was lying about the situation. At no point did the manager apologize for this assumption or express any remorse for the inconvenience caused.Furthermore, when I went to pick up the corrected order, I discovered that they had forgotten to include the ranch dressing that I had paid for. While this may seem like a small issue, it added to my growing frustration with the lack of attention to detail and customer service from this location.I have always gone out of my way to be kind and understanding with the staff, leaving notes of encouragement and ensuring that they know I am happy with my order. However, it seems that this positivity is not being reciprocated by the management team. I do not understand how a business can hope to retain customers when its team members are following the example of someone who treats their loyal customers with such disregard.I would appreciate it if you could address this situation with the manager in question and ensure that they are trained in proper customer service protocols. I have always enjoyed Domino's Pizza in the past, but my recent experience has left me questioning whether I will continue to support this location in the future.Thank you for taking the time to read this review, and I hope to see improvements in the service provided by this location in the future.
Atmosphere: 1
Food: 2
Service: 1
Waiting 2 hours for a someone bring pizza to me refund my money now worst service
Atmosphere: 1
Food: 1
Service: 1
If you’re gonna have your high school dropout employees cut the pizza at least make sure they actually cut it and not just tracing lines on the top like the failure they
Atmosphere: 1
Food: 1
Service: 1
Arrived to pick up my curbside order and they never brought it out. Ended up going to the counter to pick it up after waiting in the parking lot for awhile. When asked about the free pizza the app says we should get if it’s over two minutes the manager proceeds to lie too me and say we don’t do that even though it’s on the app. The manager proceeds to get an attitude with me for accusing him of Lying to me. In the end they forgot about our order and did not want to admit it. Would highly recommend going elsewhere until there is a new manager at this place.
Service: 1
This Domino's is NOT a good one. I ordered a medium pepperoni and bacon pizza with Xtra cheese. There was NO Xtra cheese with barely any cheese at all and each slice had exactly one pepperoni per slice. I worked for Domino's 30 years ago on and off for 7 years. Never thought Domino's would get so cheap. The pizza was awful and a total waste of money and my time ordering it. I ordered this a few weeks ago. And was my one and only Domino's purchase from this location. Never ordering Domino's again. Truly awful pizza.
Food: 1
Service: 2
Ordered pizza which had incorrect toppings and was delivered cold.
Atmosphere: 1
Food: 1
Service: 1
The stuffed pepperoni bread hardly had any sauce or pepperoni in it.
Ordered a Buffalo Chicken Pizza 3 days ago and ever since eating it I've had non stop stomach cramps and diarrhea. I know have to go to the hospital, I absolutely DO NOT recommend food from here!!!
Restaurantji Recommends
Chicken, bacon, ranch pizza us to die for. Always hot and delicious.
Not the best picture but this is after roughly 30 mins between pickup and getting it back to the hotel. Delicious, correct, fast, convinient. Good amount of parking. Large store with some dine in and multiple delivery drivers. It's typical dominoes but it does the job.
When i walked in my order had a few more min, i used restroom, then waited 24 min while the 2 ladies went to have a smoke break. Smh
I ordered a Hawaiian pizza. And got a small supreme I also Barbecue Wings, And Dot buffalo hothanks the lady taking my order was short and didn't listen
My son and I love thiere food, and the prices are great! We always get the delivery service, and the drivers are polite, and we've never had a long wait for delivery. Awesome people...awesome company.