Everything. Ordered a cake 4 days in advance. When there to pick it up, they did not have it, did not know what happened and didnt know what to do. Thanks for ruining the birthday party....
Cassandra P.
They didn't have hot chocolate or any chocolate at all, the workers could barely speak English and we waited for way too long for three scoops and they gave us the wrong flavors!!!
Vanessa Vera
I had order Uber eats and kept getting sent new people when I called the store I delt with jeb and she was such a sweet girl! Got me my order done and fixed and even a little note! Love the customer service!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Split, Unicorn Cake
Nadia Arshad
The kids were excited to see BR as the one next to our home closed some time back. To begin with the server, Adele was very rude and didn't want to attend the customers. We wanted to buy Ice cream for our whole family, but the 1st regular scoop that my son ordered was way too tiny, smaller than the kids' scoop. When we told her she was non courteous and kept staring at us like we were talking in a foreign language. We left the place. Their loss!! Not going there ever again!
Atmosphere: 2
Food: 2
Service: 1
Elizabeth Fessel
This location is literally always out of 90% of their flavors. I’ve attempted to order either through DoorDash or in person and there’s always some issue or mistake where I ultimately waste nearly an hour trying to figure out what flavors they actually have. What kind of ice cream shop doesn’t have ice cream??? Managed terribly and NEEDS to be worked on somehow. Replace this place with a Dairy Queen… baskin robbins is a mess.
Jess Nolasco
The lack of professionalism is beyond disappointing. The female employee that’s there is extremely disrespectful towards customers. I don’t understand how an establishment can hire people like them.
Lashea Plummer
Wanted a banana split. NO BANANASBut the ice cream flavors I got was AMAZING.
Rebecca Hyndman
Great ice cream, but not great service. Employees were talking about wanting to work elsewhere in front of customers. They didn't have hot fudge or caramel, which were on the menu. Ice cream was mislabeled, which was something they seemed to know about and just decided to wait to fix until a customer brought it up. They asked us if we wanted spoons, and then instead of handing us spoons, pulled a dirty box from under the counter and had us get our own spoons.
catlindaboo
I never go to any baskin robbins but from my experience here I thought to myself, is this how they train the employees at every location? I was trying to purchase an ice cream cake for my family members are asked if they can write happy birthday on it. The lady on the register straight up told me that she had too much customers and said she had no time in a very rude way. I was flabbergasted and was silent for a second and asked if they do write in in the spot anytime and she said yeah but Im too busy dealing with other customers and told me to look at the amount of customers she had. That’s not how customer service works and didn’t even say thank you after I purchased the cake. Total disappointment and would never step my foot in that location ever again.
Christina sinor
Worst experiance ive ever had. Order a birthday sundae for my sister and it came melted in the bag with none of the toppings i ordered. A 30$ ordered for a cup of melted icecream. Never seen such awful service.
This Baskin-Robbins screws up my order literally every time I do UberEats. I ordered a 2-scoop sundae and a pint of cotton candy ice cream. They sent me one measly scoop of ice cream without the toppings, and a pint of sherbet... in the past they literally sent me my milkshake UNBLENDED... as in, melted ice cream with ice cubes in it. If I owned this location I would be seriously embarrassed. Ice cream is not hard.... they literally just had to put ice cream in a container lmao. Worst place of all time. 0/10.
Joanna M
Store is a combo with Dunkin' Donuts. Quite the bit of real estate at the shopping center! I think the staff works both sides though. Went to get ice cream cake. Picked one out of the freezer case. There were quite a variety to choose from. They were all nicely decorated, but wanted to add happy birthday to the one we picked out. The cake was a little on the smaller size, but one of the folks behind the counter said they could fit happy birthday and a name. We were surprised by how well it fit and how nice it looked!Staff was friendly. Store was clean. Lots of ice cream flavors available in the case. I zoned in on my favorites, but skipped getting a scoop cause we had ice cream cake! Would visit this shop again!
Candace Walter
I am disappointed I used to love this place it was great and something recently has happened the last three times I have been there have been horrible. They don't have this and that they have melted ice cream doesn't even last 5 minutes. I ordered a banana royal tonight and they were out of nuts did not put any toppings on it threw in more bananas than ice cream and the jamoca almond fudge had maybe 3 almonds in total not even whipped cream or a cherry really what the heck is going on. The only non dairy flavor whoops they don't have it so no comment. Saddened that now if I want ice cream I have to travel 15 minutes or more from home to get something that is decent. Ugh so sad ?
Jo M.
Store is a combo with Dunkin' Donuts. Quite the bit of real estate at the shopping center! I think the staff works both sides though. Went to get ice cream cake. Picked one out of the freezer case. There were quite a variety to choose from. They were all nicely decorated, but wanted to add happy birthday to the one we picked out. The cake was a little on the smaller size, but one of the folks behind the counter said they could fit happy birthday and a name. We were surprised by how well it fit and how nice it looked! Staff was friendly. Store was clean. Lots of ice cream flavors available in the case. I zoned in on my favorites, but skipped getting a scoop cause we had ice cream cake! Would visit this shop again!
Everything. Ordered a cake 4 days in advance. When there to pick it up, they did not have it, did not know what happened and didnt know what to do. Thanks for ruining the birthday party....
They didn't have hot chocolate or any chocolate at all, the workers could barely speak English and we waited for way too long for three scoops and they gave us the wrong flavors!!!
I had order Uber eats and kept getting sent new people when I called the store I delt with jeb and she was such a sweet girl! Got me my order done and fixed and even a little note! Love the customer service!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Split, Unicorn Cake
The kids were excited to see BR as the one next to our home closed some time back. To begin with the server, Adele was very rude and didn't want to attend the customers. We wanted to buy Ice cream for our whole family, but the 1st regular scoop that my son ordered was way too tiny, smaller than the kids' scoop. When we told her she was non courteous and kept staring at us like we were talking in a foreign language. We left the place. Their loss!! Not going there ever again!
Atmosphere: 2
Food: 2
Service: 1
This location is literally always out of 90% of their flavors. I’ve attempted to order either through DoorDash or in person and there’s always some issue or mistake where I ultimately waste nearly an hour trying to figure out what flavors they actually have. What kind of ice cream shop doesn’t have ice cream??? Managed terribly and NEEDS to be worked on somehow. Replace this place with a Dairy Queen… baskin robbins is a mess.
The lack of professionalism is beyond disappointing. The female employee that’s there is extremely disrespectful towards customers. I don’t understand how an establishment can hire people like them.
Wanted a banana split. NO BANANASBut the ice cream flavors I got was AMAZING.
Great ice cream, but not great service. Employees were talking about wanting to work elsewhere in front of customers. They didn't have hot fudge or caramel, which were on the menu. Ice cream was mislabeled, which was something they seemed to know about and just decided to wait to fix until a customer brought it up. They asked us if we wanted spoons, and then instead of handing us spoons, pulled a dirty box from under the counter and had us get our own spoons.
I never go to any baskin robbins but from my experience here I thought to myself, is this how they train the employees at every location? I was trying to purchase an ice cream cake for my family members are asked if they can write happy birthday on it. The lady on the register straight up told me that she had too much customers and said she had no time in a very rude way. I was flabbergasted and was silent for a second and asked if they do write in in the spot anytime and she said yeah but Im too busy dealing with other customers and told me to look at the amount of customers she had. That’s not how customer service works and didn’t even say thank you after I purchased the cake. Total disappointment and would never step my foot in that location ever again.
Worst experiance ive ever had. Order a birthday sundae for my sister and it came melted in the bag with none of the toppings i ordered. A 30$ ordered for a cup of melted icecream. Never seen such awful service.
Restaurantji Recommends
Staff didn’t know how to make milkshake.
This Baskin-Robbins screws up my order literally every time I do UberEats. I ordered a 2-scoop sundae and a pint of cotton candy ice cream. They sent me one measly scoop of ice cream without the toppings, and a pint of sherbet... in the past they literally sent me my milkshake UNBLENDED... as in, melted ice cream with ice cubes in it. If I owned this location I would be seriously embarrassed. Ice cream is not hard.... they literally just had to put ice cream in a container lmao. Worst place of all time. 0/10.
Store is a combo with Dunkin' Donuts. Quite the bit of real estate at the shopping center! I think the staff works both sides though. Went to get ice cream cake. Picked one out of the freezer case. There were quite a variety to choose from. They were all nicely decorated, but wanted to add happy birthday to the one we picked out. The cake was a little on the smaller size, but one of the folks behind the counter said they could fit happy birthday and a name. We were surprised by how well it fit and how nice it looked!Staff was friendly. Store was clean. Lots of ice cream flavors available in the case. I zoned in on my favorites, but skipped getting a scoop cause we had ice cream cake! Would visit this shop again!
I am disappointed I used to love this place it was great and something recently has happened the last three times I have been there have been horrible. They don't have this and that they have melted ice cream doesn't even last 5 minutes. I ordered a banana royal tonight and they were out of nuts did not put any toppings on it threw in more bananas than ice cream and the jamoca almond fudge had maybe 3 almonds in total not even whipped cream or a cherry really what the heck is going on. The only non dairy flavor whoops they don't have it so no comment. Saddened that now if I want ice cream I have to travel 15 minutes or more from home to get something that is decent. Ugh so sad ?
Store is a combo with Dunkin' Donuts. Quite the bit of real estate at the shopping center! I think the staff works both sides though. Went to get ice cream cake. Picked one out of the freezer case. There were quite a variety to choose from. They were all nicely decorated, but wanted to add happy birthday to the one we picked out. The cake was a little on the smaller size, but one of the folks behind the counter said they could fit happy birthday and a name. We were surprised by how well it fit and how nice it looked! Staff was friendly. Store was clean. Lots of ice cream flavors available in the case. I zoned in on my favorites, but skipped getting a scoop cause we had ice cream cake! Would visit this shop again!