They gave me the wrong pizza! I payed for pineapple extra and I asked for half half. It was supposed to be half Canadian bacon and half pepperoni both sides with pineapple that I paid extra for.First the guy gave me two pizzas and a pasta when I ordered only one pizza.I kindly told him I only ordered one.What did my good deed do?Get me the wrong damn pizza!!!!I should have just taken the other pizza too and not said anythingNow I don’t even have the pizza I ordered and paid for.Never coming here againNot to mention the guy was on his person phone the whole time!Get off the phone and pay attention.How did you check the receipt and still give wrong pizza!
Stephen Everhart
They say they are open at 10:00 am drove all the way there no one there waited 45 min be fore they opened at 11:00 am
Mia Solomon
The manager Bruce here at the germantown location was very helpful and nice. He made sure my family’s order was fixed and made to perfection. He handled the situation with perfect customer service.
Atmosphere: 5
Food: 5
Service: 5
Robert Barclay Jr.
Definitely one of the best pizza huts but for the love of god can yall please stop allowing the cinnamon sticks to stick to the box. Parchment paper goes a longggggggg way.
Roxana Landaverde
Customer support services got my order
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bone-Out Wings
Rob Lee
Not good Pizza. It tasted as if it had artificial-imitation mozzarella cheese.
Atmosphere: 2
Food: 1
Service: 3
Yolanda Williams
Office parties pizza hut is the name of the game. The prices aren't bad and the quality of price flavor is awesome
Mikey Tee
I love Pizza Hut is the best pizza especially the one in Middlebrook in Germantown Maryland it is great all of them are good I'm always satisfied
Ayanna Upsher
The pizza was really good and the service was great. I don’t often order from Pizza Hut but I was happy I found one close to my house that seemed to actually care about their customers. I’ll be ordering again from them!
Debbie A.
Pizza was awful and tasted like someone put so much sugar in the sauce. The French fries I ordered came with a baby portion for $5!!! I think there was all teenagers running it over there
The brand new meat pasta tasted like feet, the pasta inside taste okay but everything on top of the pasta tasted horrific. Bring back the original meat marinara pasta!!!
Lisa G.
Ordered online. Arrived 5 minutes after order was supposed to be ready to find it not ready to go. Usually they show you your order... not this time and we found out why when we got home! Everything we ordered in our $45 order was BURNED TO A CRISP, called and did not get anywhere. So I emailed Pizza Hut directly. Got a response from pizzahut that someone from the store would be calling us weeks later. We're still waiting for that phone call.
Chris Duncan
Worst customer service I've experienced. They never delivered my pizzas, never picked up the phone, and their national customer service was of no help as they had no ability to get management involved to credit my account.Kid-friendliness: Kids couldn't eatDietary restrictions: Never received my delivery, so no calories were consumed. Their dietary restrictions are very strict.
Bob Smith
Best customer service ever! Ordered pizza in a rainy weather, got delivered on time! Tha k you PiZZa hut ! <3
Ronnie Blankenship
Pizza tasted great, only $13.99 deal large pepperoni mozzarella stuffed pizza. Cinnabins tasted great. They did not deliver parmesan cheese I paid 99 cents.
They gave me the wrong pizza! I payed for pineapple extra and I asked for half half. It was supposed to be half Canadian bacon and half pepperoni both sides with pineapple that I paid extra for.First the guy gave me two pizzas and a pasta when I ordered only one pizza.I kindly told him I only ordered one.What did my good deed do?Get me the wrong damn pizza!!!!I should have just taken the other pizza too and not said anythingNow I don’t even have the pizza I ordered and paid for.Never coming here againNot to mention the guy was on his person phone the whole time!Get off the phone and pay attention.How did you check the receipt and still give wrong pizza!
They say they are open at 10:00 am drove all the way there no one there waited 45 min be fore they opened at 11:00 am
The manager Bruce here at the germantown location was very helpful and nice. He made sure my family’s order was fixed and made to perfection. He handled the situation with perfect customer service.
Atmosphere: 5
Food: 5
Service: 5
Definitely one of the best pizza huts but for the love of god can yall please stop allowing the cinnamon sticks to stick to the box. Parchment paper goes a longggggggg way.
Customer support services got my order
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bone-Out Wings
Not good Pizza. It tasted as if it had artificial-imitation mozzarella cheese.
Atmosphere: 2
Food: 1
Service: 3
Office parties pizza hut is the name of the game. The prices aren't bad and the quality of price flavor is awesome
I love Pizza Hut is the best pizza especially the one in Middlebrook in Germantown Maryland it is great all of them are good I'm always satisfied
The pizza was really good and the service was great. I don’t often order from Pizza Hut but I was happy I found one close to my house that seemed to actually care about their customers. I’ll be ordering again from them!
Pizza was awful and tasted like someone put so much sugar in the sauce. The French fries I ordered came with a baby portion for $5!!! I think there was all teenagers running it over there
Restaurantji Recommends
The brand new meat pasta tasted like feet, the pasta inside taste okay but everything on top of the pasta tasted horrific. Bring back the original meat marinara pasta!!!
Ordered online. Arrived 5 minutes after order was supposed to be ready to find it not ready to go. Usually they show you your order... not this time and we found out why when we got home! Everything we ordered in our $45 order was BURNED TO A CRISP, called and did not get anywhere. So I emailed Pizza Hut directly. Got a response from pizzahut that someone from the store would be calling us weeks later. We're still waiting for that phone call.
Worst customer service I've experienced. They never delivered my pizzas, never picked up the phone, and their national customer service was of no help as they had no ability to get management involved to credit my account.Kid-friendliness: Kids couldn't eatDietary restrictions: Never received my delivery, so no calories were consumed. Their dietary restrictions are very strict.
Best customer service ever! Ordered pizza in a rainy weather, got delivered on time! Tha k you PiZZa hut ! <3
Pizza tasted great, only $13.99 deal large pepperoni mozzarella stuffed pizza. Cinnabins tasted great. They did not deliver parmesan cheese I paid 99 cents.