I went in to try the new footlong pretzel because Auntie Anne's is a favorite of mine, so I purchased two. Not sure if the young man who helped me was new or the process of how to fix the pretzel was not clear or he just didn't care but he grabbed them from the freezer placed them in the microwave,by the time they were done his Coworker(maybe store manager) took them and said, "you have to put the oil on them." She then places the oil/salt mix, bags then and serves them to me. Now this being my first time purchasing I took them and left. When I got home they were hard and most of the salt had fallen off so I ended up trashing them. I'm not sure if I would purchase them again(maybe from another subway but first impressions are everything) or just go to the actual restaurant.
Atmosphere: 4
Food: 2
Service: 3
noe elias
Very clean and the staff very friendly ?
Atmosphere: 5
Food: 5
Service: 5
Dinna Guzman
It is a clean place and all the workers are very friendly. I recommend it.
Atmosphere: 5
Food: 5
Service: 5
Kellie Jokela
Ordered delivery through the app plenty of times (they’re contracted with DoorDash). Food is always decent (decent, not great). This time I put the wrong address in… somehow added the Subway store address as the delivery address instead of my home. The dasher promptly contacted me and graciously remedied the issue. Grateful for their kindness and spirit of customer service.
Food: 4
Service: 5
Prateek Aggarwal
Visited my wife on an evening after office. It's very close to my home in Germantown. Tried the Vegetable Pattie and loved it. Very well baked, fresh quality of bread, cheese and vegetables. Simply perfect.Even the staff was very helpful and friendly, will visit again. Definitely recommend this store.
Atmosphere: 4
Food: 5
Service: 4
Luccia Cuore
I went with my husband to shop yesterday afternoon and the customer service was zero, the two ladies who worked seemed like they were upset...not friendly at all...
Brian C.
I ordered through their App. When I arrived, I waited at the register. There are a handful of customers in line. An associate greeted me and asked if I was picking up an order. They found my order, gave it to me, and thanked me.The location was clean. Someone was sleeping at one of the tables.Now, for why only three stars. Two stars are probably too low. My following comments are based on my expectations for Subway:The bread, standard Italian, was not fresh and soft, it was firmer than expected. There was less tuna and smaller quantities of toppings than expected. Everything looked and tasted fresh, other than the bread. The location in Germantown Plaza has always met my expectations, and beyond. I will not be patronizing this location again.
Farrukh Shafiq
Delicious sub I love it
Dwala Toombs
Enjoyed my tuna melt.
Sam Maloles
This is the best subway. Always clean and all of the staff are nice.
Yesterday I had a pleasure dealing with Jessica, she was awesome very helpful understanding. I had ordered online and I had certain specific way of assembling that sub I end up calling the store, happened to speak with Jessica she was very nice took the instruction wrote it down and prepare the sandwich and wrapped everything individually very people person, good customer service . You rock Jessica definitely will go back and keep going back..
Casey C
Food was fresh and employees were super nice
Matthew Burrows
This place is cool. You can have pizza there. And you can choose what you want on your subway and they just started adding new subs to the menu. Check it out for yourself.
I went in to try the new footlong pretzel because Auntie Anne's is a favorite of mine, so I purchased two. Not sure if the young man who helped me was new or the process of how to fix the pretzel was not clear or he just didn't care but he grabbed them from the freezer placed them in the microwave,by the time they were done his Coworker(maybe store manager) took them and said, "you have to put the oil on them." She then places the oil/salt mix, bags then and serves them to me. Now this being my first time purchasing I took them and left. When I got home they were hard and most of the salt had fallen off so I ended up trashing them. I'm not sure if I would purchase them again(maybe from another subway but first impressions are everything) or just go to the actual restaurant.
Atmosphere: 4
Food: 2
Service: 3
Very clean and the staff very friendly ?
Atmosphere: 5
Food: 5
Service: 5
It is a clean place and all the workers are very friendly. I recommend it.
Atmosphere: 5
Food: 5
Service: 5
Ordered delivery through the app plenty of times (they’re contracted with DoorDash). Food is always decent (decent, not great). This time I put the wrong address in… somehow added the Subway store address as the delivery address instead of my home. The dasher promptly contacted me and graciously remedied the issue. Grateful for their kindness and spirit of customer service.
Food: 4
Service: 5
Visited my wife on an evening after office. It's very close to my home in Germantown. Tried the Vegetable Pattie and loved it. Very well baked, fresh quality of bread, cheese and vegetables. Simply perfect.Even the staff was very helpful and friendly, will visit again. Definitely recommend this store.
Atmosphere: 4
Food: 5
Service: 4
I went with my husband to shop yesterday afternoon and the customer service was zero, the two ladies who worked seemed like they were upset...not friendly at all...
I ordered through their App. When I arrived, I waited at the register. There are a handful of customers in line. An associate greeted me and asked if I was picking up an order. They found my order, gave it to me, and thanked me.The location was clean. Someone was sleeping at one of the tables.Now, for why only three stars. Two stars are probably too low. My following comments are based on my expectations for Subway:The bread, standard Italian, was not fresh and soft, it was firmer than expected. There was less tuna and smaller quantities of toppings than expected. Everything looked and tasted fresh, other than the bread. The location in Germantown Plaza has always met my expectations, and beyond. I will not be patronizing this location again.
Delicious sub I love it
Enjoyed my tuna melt.
This is the best subway. Always clean and all of the staff are nice.
Restaurantji Recommends
Yesterday I had a pleasure dealing with Jessica, she was awesome very helpful understanding. I had ordered online and I had certain specific way of assembling that sub I end up calling the store, happened to speak with Jessica she was very nice took the instruction wrote it down and prepare the sandwich and wrapped everything individually very people person, good customer service . You rock Jessica definitely will go back and keep going back..
Food was fresh and employees were super nice
This place is cool. You can have pizza there. And you can choose what you want on your subway and they just started adding new subs to the menu. Check it out for yourself.
Very clean, employees are frendly
Very friendly and helpful staff.