Jasmine the girl with the black hair and glasses very rude. I went up to order and she just looked at me and I said hello and she said are you gonna order or not and I said excuse me she was like are you going to order or not? What are you gonna order very rudely not sure if she had scorpions for breakfast or just having a bad day, but I did not appreciate that. my suggestion would be for her to get some customer service training or be a little bit more polite to the customers coming in :)
Atmosphere: 2
Food: 3
Service: 1
Ellie M
Customer service is good especially the lady with pink hair, but whoever is making the drinks needs to be fired or changed to a different position. My coffee now tastes watered down and my match is basically just milk! I’m just waiting for the new Dunkin to open up the street hopefully it’s better.
Atmosphere: 3
Food: 1
Service: 3
Erick Lopez
She cries, Americans who work there give bad service, they have closed the lobby and I went through the window to get my coffee and just because I didn't have my car, she didn't want to sell me, I work next to her, maybe two meters away and she demanded that I go for my car and she drove by, I told her I work next door, she told me she didn't care and wouldn't sell me, I think she's the only white American who works there, she's racist.
Atmosphere: 1
Food: 1
Service: 1
Snarfchamp
I have had more way more bad experiences at this Dunkin than good ones.Someone gave me a gift card so I decided to stop by again- BAD IDEA.MY CROISSANT IS BARELY WARM AND EXTREMELY MUSHY.Thanks for nothing Dunkin, I didn't realize I had to cook the food after I left the restaurant.Never again.
Atmosphere: 1
Food: 1
Service: 1
Jeffrey Maier
Got a blister on my lip from molten hot cream cheese in the bagel minis. Glass from broken bottle has been in the drivethru for a whole week. I eventually brought a broom and swept it up myself.
Atmosphere: 3
Food: 3
Service: 3
James Hruz
Asked for a remade coffee 3 times, worker did not understand me and kept messing it up. They forgot all of my food until I went in and asked for it, toasted my bagel until it burned, forgot my hash browns, and used the wrong cheese all in one order.
Atmosphere: 1
Food: 1
Service: 1
Prince A
Take it from me and don’t visit this establishment. Food is terrible, service is the worst I’ve ever encountered and very slow. The manager is not a leader and very bad at communicating. I’m 2mins away but I’ll never visit
Atmosphere: 1
Food: 1
Service: 1
Sean C.
They have to step up their game at this location. I have been coming here occasionally sometimes as a regular for years. My main issue is the customer service. There have been numerous times over the years where the mangers were either rude and unreasonable and or the staff not taking accountability for making mistakes. We all make mistakes and nobody is perfect. I should not had to drive up to Dunkin three times to get a frozen coffee order right. Fortunately, it was not a long commute. In recent months, the store added a kiosk and would close the register for training leaving customers confused with using and processing the kiosk order with no staff around to readily assist. There has been a language barrier more with hiring more foreigners who are not fluent in English which is not good. There needs to be more English speaking staff and more diversity with hiring at the location that reflects Greenbelt's demographics. College students nearby and other people are also deserving of jobs needs to be a fair balance.
Jafar Shariff
Terrible service but I said I’ll put up with it to find out that the donuts were dry & awful !!Never going back there again …….
Atmosphere: 1
Food: 1
Service: 1
L. Ross Raszewski
Service and food are what you'd expect, but the awkward design of the drive through lane makes things difficult at busy
Had Uber collect my coffee for me today! this is not the coffee I ordered instructions are never followed in this store unless u order in person. Additionally the top was on the cup loosely and could've resulted in a spill. Please secure the top in the future.
Jo Young
Always friendly, fast, courteous. Great staff and great service.
Atmosphere: 5
Food: 5
Service: 5
Wendy W
I’ve never been inside so can’t rate atmosphere, but the drive thru is fast and easy. On a recent visit, the young lady cashier was super nice and gave me a senior discount. The maple bacon is delicious. Try it for yourself.
Food: 5
Service: 5
Kemba Lewis
Worst coffee ever, it’s always diluted compared to other Dunkin’ coffee shops. I only return because it’s conveniently
Food: 1
Service: 4
D Francis
Will never return. Ordered a large refresher asked for extra ice because it was too sweet and was told i had to pay 1$ extra… asked for a cup of water and was told again it was 1$. ODALY was extremely rude. Would never give this establishment my money again! It is ILLEGAL to charge for a cup of water in an establishment. I will be reporting this business!
Jasmine the girl with the black hair and glasses very rude. I went up to order and she just looked at me and I said hello and she said are you gonna order or not and I said excuse me she was like are you going to order or not? What are you gonna order very rudely not sure if she had scorpions for breakfast or just having a bad day, but I did not appreciate that. my suggestion would be for her to get some customer service training or be a little bit more polite to the customers coming in :)
Atmosphere: 2
Food: 3
Service: 1
Customer service is good especially the lady with pink hair, but whoever is making the drinks needs to be fired or changed to a different position. My coffee now tastes watered down and my match is basically just milk! I’m just waiting for the new Dunkin to open up the street hopefully it’s better.
Atmosphere: 3
Food: 1
Service: 3
She cries, Americans who work there give bad service, they have closed the lobby and I went through the window to get my coffee and just because I didn't have my car, she didn't want to sell me, I work next to her, maybe two meters away and she demanded that I go for my car and she drove by, I told her I work next door, she told me she didn't care and wouldn't sell me, I think she's the only white American who works there, she's racist.
Atmosphere: 1
Food: 1
Service: 1
I have had more way more bad experiences at this Dunkin than good ones.Someone gave me a gift card so I decided to stop by again- BAD IDEA.MY CROISSANT IS BARELY WARM AND EXTREMELY MUSHY.Thanks for nothing Dunkin, I didn't realize I had to cook the food after I left the restaurant.Never again.
Atmosphere: 1
Food: 1
Service: 1
Got a blister on my lip from molten hot cream cheese in the bagel minis. Glass from broken bottle has been in the drivethru for a whole week. I eventually brought a broom and swept it up myself.
Atmosphere: 3
Food: 3
Service: 3
Asked for a remade coffee 3 times, worker did not understand me and kept messing it up. They forgot all of my food until I went in and asked for it, toasted my bagel until it burned, forgot my hash browns, and used the wrong cheese all in one order.
Atmosphere: 1
Food: 1
Service: 1
Take it from me and don’t visit this establishment. Food is terrible, service is the worst I’ve ever encountered and very slow. The manager is not a leader and very bad at communicating. I’m 2mins away but I’ll never visit
Atmosphere: 1
Food: 1
Service: 1
They have to step up their game at this location. I have been coming here occasionally sometimes as a regular for years. My main issue is the customer service. There have been numerous times over the years where the mangers were either rude and unreasonable and or the staff not taking accountability for making mistakes. We all make mistakes and nobody is perfect. I should not had to drive up to Dunkin three times to get a frozen coffee order right. Fortunately, it was not a long commute. In recent months, the store added a kiosk and would close the register for training leaving customers confused with using and processing the kiosk order with no staff around to readily assist. There has been a language barrier more with hiring more foreigners who are not fluent in English which is not good. There needs to be more English speaking staff and more diversity with hiring at the location that reflects Greenbelt's demographics. College students nearby and other people are also deserving of jobs needs to be a fair balance.
Terrible service but I said I’ll put up with it to find out that the donuts were dry & awful !!Never going back there again …….
Atmosphere: 1
Food: 1
Service: 1
Service and food are what you'd expect, but the awkward design of the drive through lane makes things difficult at busy
Food: 5
Service: 4
Restaurantji Recommends
Had Uber collect my coffee for me today! this is not the coffee I ordered instructions are never followed in this store unless u order in person. Additionally the top was on the cup loosely and could've resulted in a spill. Please secure the top in the future.
Always friendly, fast, courteous. Great staff and great service.
Atmosphere: 5
Food: 5
Service: 5
I’ve never been inside so can’t rate atmosphere, but the drive thru is fast and easy. On a recent visit, the young lady cashier was super nice and gave me a senior discount. The maple bacon is delicious. Try it for yourself.
Food: 5
Service: 5
Worst coffee ever, it’s always diluted compared to other Dunkin’ coffee shops. I only return because it’s conveniently
Food: 1
Service: 4
Will never return. Ordered a large refresher asked for extra ice because it was too sweet and was told i had to pay 1$ extra… asked for a cup of water and was told again it was 1$. ODALY was extremely rude. Would never give this establishment my money again! It is ILLEGAL to charge for a cup of water in an establishment. I will be reporting this business!