McDonald's

1737 Dual Hwy, Hagerstown
(301) 665-9375

Recent Reviews

Gretchen Hutson

Dirty bathrooms. Dining room tables were not bussed adequately. Finding a table without crumbs took time.

Atmosphere: 2

Food: 3

Service: 3

Charles Bryan

Inside was disgusting, no clean tables. Food all over the floors, feet were sticking to the floor as we walked. Bathroom floor had urine all over it, smell was nauseating. I tried to clean the food crumbs off my table but couldn't bc there were no napkins in the lobby. Came to this location since I knew the one close by on cannon is usually like this, this location was just as bad. Staff was nice but that's all the good I can say.

John Smith III

This has to be the most dysfunctional, backwards managed McDonald’s I’ve ever seen. Came in to grab a sausage egg biscuit combo that I ordered via the McDonalds app. I waited at least 15-20 minutes for my mobile app order. I listen to an argument between an order lady and young guy about him wanting to take a break during the “busy” time. This argument was in both English and Spanish so I only caught half of the conversation. It was a hot mess so early in the morning. One of the employees gave me an orange juice for my wait time being so long.

Atmosphere: 1

Food: 3

Service: 1

Erry Campbell

We have been three times now on our drives to and from PA/MD and genuinely the best McDonald’s I’ve ever had in my life every single time. The fries are always fresh and hot, the orders are always right. 10/10

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries

Melissa C

The staff makes it great! The store was incredibly busy with the breakfast rush, and the staff was running like a well-oiled machine, while remaining kind and friendly. It wasn't the cleanest McDonalds I've visited, but Bobby was quick to wipe down a table and high chair for us. Thanks for making our travel morning a little brighter!

Atmosphere: 3

Food: 5

Service: 5

Jennifer Hutchinson

Just came through here with my family and had the WORST experience. Everything was fine until we were at the second window getting our food and we asked for water for the kids. We asked for two, and would have paid for them if needed and the young man at the window told us 'you can have one water'. We again asked for two as we needed two for two different children and he smirked and walked away saying 'you will get one water'. We had just purchased $30 worth of food so I'm not sure what he was upset about but when he came back not only did he make us think he had messed with the water he only brought one water. As an immunocompromised cancer survivor I am disgusted, it's extremely dangerous to mess with someone's food and this young man needs to be disciplined. We also were still missing item: a soda and another sandwich. He left and then never came back. We obviously couldn't feed the children this probably tainted water.Do not give this terrible McDonald's your business, just go somewhere else. I can't come back because I can't risk my recovery on an angry teenager.

Atmosphere: 1

Food: 1

Service: 1

dammitmitchell

I was unwilling to eat here due to the sheer amount of urine on the bathroom floor. It was the grossest bathroom I've seen in a while.

Atmosphere: 1

Food: 1

Service: 1

Tammy Schroyer

I have always had good experiences at this location but today it was terrible.The wait was very long and after the staff was told twice about a ladies rest room with poop on the floor no one seemed to care. I hope they have to use the same restroom as the customers. No one was sent to clean it up and the dining room was messy as well. Not a very healthy environment if you wanted to dine inside and enjoy your meal.I won’t be coming back to McDonald’s any time soon. This is unacceptable.

Atmosphere: 1

Food: 3

Service: 2

Angie Maloy

Please find another rent a cop for your location on dual highwayHe is taking his position straight to his headHe is there to run off the drug addicts not bother delivery drivers and customers and also can the big bosses come back to this store and stay there so these people actually do their job cause that's the only time they do!!!!!!

Atmosphere: 1

Food: 1

Service: 1

Mimi Vargus

My job takes me ALL across Maryland, and the staff at this location are the BEST I’ve EVER I had the PLEASURE of dealing with. They TRULY made my MORNING!!!!THANK

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mcmuffin

Jeannie Russell

Consistently gets your order wrong and going through the drive-thru you don't find out until you get

Atmosphere: 1

Food: 1

Service: 1

Song Moystner

Food was burt and didn't receive all of my

Atmosphere: 5

Food: 1

Service: 5

Recommended dishes: Cheeseburger, Mcchicken, Chicken Mcnuggets

Andre Tate

Great little restaurant with kind and friendly atmosphere, be sure to clean up after yourself a little as many elderly eat here and enjoy the environment.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hashbrown, Pancake, Mcmuffin

David Lystad

Breakfast sandwiches were served hot, service quick and staff friendly.

Food: 5

Service: 5

Recommended dishes: Egg Mcmuffin

Joel Keralis

About what you would expect at a McDonald's. Was not surprised to see some obviously homeless people hanging out in/around the dining room. Was quite surprised to see a couple bring their Chipotle take-out in to eat at McDonald's after buying their kid a cheeseburger. I was entertained by the new adult Kerwin Frost Happy Meal concept. Plenty of parking.

Atmosphere: 2

Food: 4

Service: 4

Recommended dishes: Chicken Mcnuggets

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