Domino's Pizza

9509 Lanham Severn Rd, Lanham
(301) 459-3500

Recent Reviews

TiJe Holland

I absolutely despise this location. I order my food at 6:59pm it’s 9:10pm and I still don’t have my food. Called to check the status and the “MANAGER” supposedly was extremely rude and said he doesn’t care to hear the customers frustration regarding their order. This is the second time I encountered this guy horrible attitude as a so called “MANAGER”.

Atmosphere: 1

Food: 1

Service: 1

keny ramirez

We order a super supreme and we get pepperoni we call they put me on hold for 10 minutes I spend the time to order to pick up my order is not fear to get home and see was wrong

Atmosphere: 1

Food: 1

Service: 1

David Jones

Ok, so for Super Bowl Sunday it was understandable that I would get the wrong pizza. But tonight, once again, regardless of what is on the receipt, wrong pizza again.

Atmosphere: 3

Food: 3

Service: 2

Recommended dishes: Thin Crust Pizza

sevdekose

The employee working in this store exhibits unnecessarily aggressive attitudes. We encounter this attitude every time. It's like he's working for free and it's our fault? Today, when we placed our order and came to pick it up 25 minutes later, he said he didn’t make it ready yet. We had to wait another 30 minutes. He said we were not his priority? Speaks aggressively and abusively. You should hire better human being!

Atmosphere: 1

Food: 1

Service: 1

Sean Augustine

I put an order in and an hour later when I called to see the status of my pizza I was told they haven't even started making it yet, "we're just making orders we received at 6:00." I placed my order at 8:16. Why not just tell customers you can't take orders at this time because of technical issues or due to being understaffed? Why waste the consumer's time? You can't "I'm gonna give you free pizzas," you're way out of this either... I'm good on Domino's. This one location has turned me off from the entire franchise. The lack of professionalism is consistent based on my past experiences but this time I'm done for real.

Atmosphere: 1

Food: 1

Service: 1

O Lu

Horrible, please stay clear! Put an order in for delivery at 8pm and it's 11:19pm yet to be delivered. Called the store and whoever picked up told me customers that put orders in at 6pm are still waiting as well. Place order here at your very own risk. I will give them a 0 if there's that option.

Atmosphere: 1

Food: 1

Service: 1

Double OO C

orders curb side delivery. I waited in my car for over 10 minutes and called the store just to get hung up on. Only reason I ordered curb side was because i was with my toddler. when I went inside I talked to DeMon who said he's the manager and only said they don't offer the curb side and that there's signs posted didn't even apologize nor offer any discount or free iteam. They are 2 small pieces of paper with thin marker written no curb side . really? how would someone see this from their car? they could at least call the customer to let them know instead of letting the food sit there. there where no customers in the lobby by the way and I noticed him stair at my car several times cause I had my blinkers on . he should not be managing this store if he has this kind of attitude and customer service

Atmosphere: 1

Food: 1

Service: 1

Elsa Osorio

The few stars are because those who make the pizza charge at the cash register and touch money, they don't wash their hands and then go to make the pizzas, it looks messy inside and quite dirty, and those who work there walk around with their pants on. knee the pure boxer on the front is where the ingredients are, even without shoes... there was a guy with socks... it's quite unhygienic everything didn't show up on my phone, not because otherwise I would upload the photos of what I saw.

Atmosphere: 1

Food: 5

Service: 1

Sajila Naz

Delicious foodParking: Nothing

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Thin Crust Pizza

Natalia Sales

BAD CUSTOMER SERVICE DO NOT COME HERE ! They rudely answer the phone & management don’t do nothing about it they let the workers treat customers like nothing. I understand you guys are busy but if someone is just calling to get an update on a pizza they order an hour doesn’t mean you have to be rude. Go to another dominos not this one.

Atmosphere: 1

Food: 1

Service: 1

Jorge Valencia

Very bad manners with customers ?

Atmosphere: 1

Service: 1

Cole Peeples

I don’t think anyone should come here. We ordered to get it delivered then we get a call two hours later because they are backed up so we had to drive there. Then we get there no worker was wearing anything to cover there hair or gloves, we had to wait another 30 mins there. When we got our food the order was completely wrong, we order two pizza and only got one and the one we got had stuff on it we didn’t even ask for. When we tried to call them to tell them they messed up they just kept hanging up on me.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Thin Crust Pizza

Jan A

Poor customer service. I don’t see any respect for customers from the workers

Atmosphere: 5

Food: 5

Service: 1

Karen Curtis

I just called this location and asked to speak to a manager at 1:22 pm on 12/17/23. The person that answered was speaking in a strange high pitched voice and ultimately said that the manager was not there and hung the phone up. I called back and someone with a normal voice answered (probably the same person). They hung up again. I really don't have time for the games. My goal was to call and find out if they deliver because I didn't see the option online. I need to order several pizzas for my son's class party at the end of next week. This lack of professionalism is truly baffling. It is actually really sad.

nathalie garcia

driver horrible attitude ehich i understand cause they have horrible management, manager had disgusting attitude couldn't even give driver correct items. Instead of helping me gave my disgusting attitude and hung up. Worst

Atmosphere: 1

Food: 1

Service: 1

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