This is my go to Cold Stone but tonight was a different story. We walked in the door at 9pm and it was a long line which is no problem. When we get to the counter 25 minutes later we were told that they weren't mixing ingredients into the ice cream. We could only have ice cream. Now the customer right before use got full service. We asked why and they said that they were closed. Now again we were in the store at 9pm and waited to be told at 9:25 pm that they were closed and we could only get ice cream without the topping. There were at least 5 workers and it just didn't make sense. Along with that a young lady who worked for Cold Stone was yelling very rudely at a customer who walked in at 9:30 and advised he was picking up a order and wanted to order. She yelled that we are closed and he asked a simple question and it turned Ugly. It was extremely unprofessional how she yelled and made a Spectacle with all those customers in the store. I come to Cold Stone for the ingredients and ice cream mixed not just for plane ice cream and we just couldn't understand if we waited for 25 minutes why someone couldn't complete our order and mix the ingredients. Very bad business. I understand if you close at a Particular time and we got there at closing but we wait a whole 25 minutes and didn't get full service. Some of the Attitudes Displayed was very Unbecoming and one of the employees was extremely Rude and nasty. The door wasn't locked and the sign was still lit and it said open and it was after 930pm. No sign on the door saying that they were closing early. They said they were closing early because of Easter which is cool but we were there well before closing and still didn't get full service. If we got in the store at 9pm and waited they should have mixed the ingredients. Cold stone isn't cold stone without the ingredients mixed in the ice cream.
Atmosphere: 1
Food: 5
Service: 1
Marie Iron Horse
The lady working came off a little rude. I assumed it was because she thought I was in a hurry. Which I wasn't, I even sat down. Anyway, I ordered the buy one get one free deal online. I ordered the "like it" size for both. And when I got them they were different sizes or so I thought. The lady actually went out of her way to put a smaller sized bowl into a larger sized bowl to make it appear to be a "like it" size. Very deceptive! I don't know if shes gotten away with doing this before. She shouldn't be allowed to get over on anyone. Especially if we paid for a specific size. I'm getting a refund.
Atmosphere: 1
Food: 1
Service: 1
bill fell
Almost every time I come here it is a bad experience. They are always closed early because the employee’s don’t feel like working and just decide to close randomly. Their customer service is bad the place is run by high school kids. Also, depending on how close you come to closing time (even 1hour to 30minutes to 15minutes early) they will refuse certain services and say “we don’t do that at this time of night”. Like are you open or not.. I try to keep giving them the benefit of doubt considering when made right the ice cream is good but every time I come back I am reminded on why I don’t like to come to this location. To whoever the managers are (because they are never around.. and if they are they are hiding in the back room) do better.
Atmosphere: 1
Food: 3
Service: 1
Josue Garcia
Tito and a lady that works with him are sooo nice. I would come back on how good the ice cream is and and how well there service is. Give that man a raise.!:)
Atmosphere: 5
Food: 5
Service: 5
Marissa Collins
The staff are lovely but this Coldstone is not a pleasant hang. The outdoor temperature is in the high 50s this evening, but the thermostat at this place is set to 80°. The ice cream is melting in the display case. The staff are valiantly trying to swap in new ice cream containers from the deep freeze, but no one is talking about closing for the evening or calling the owner.There's no way I can eat ice cream in 80° with my winter clothes on, so we ordered and ate in the car. (If I'd been alone, I'd have just left, but I had my kids with me, and no child has ever been persuaded to leave an ice cream shop without some.) It was melty and pretty unappetizing.
Atmosphere: 2
Food: 3
Service: 5
Alexis D
Not even deserving of one star. We arrived at 9:15 (they close at 10) and immediately were greeted with “do you know what you want?” Before we even walked in the door with very rude aggressive tone and constantly cut us off when trying to order. Then as we left the workers said “these white people come in and now everyone else wants to come here”. We left at 9:30 and they immediately turned the “open” sign off although they close at 10. RUDE, and unprofessional. Don’t go here.
Nana Maiga
Cold Stone Creamery on US1 is the best ice cream shop to enjoy a yummy summer desert! The Manager Tito is delightful and fun. I wanted a very special flavor that I've imagined and had been craving. So, when I told him, he created a fantastic ice cream which combined all of the flavors that I asked for; the result was simply DELICIOUS and I was super happy! Thank you for the fun, cool and joyful experience!
Adriana Vargas
Just visited with my kids at cold stone. They wrote a review for Gabby below ??Dear Gabby,OMG, you're like the toppings queen at Coldstone! ?? Thank you sooo much for being super sweet and mega helpful with all the toppings! You made our ice cream the BEST EVER! ?? we loved how you put all the yummy stuff on top and made it look like a work of art! ?? We felt like a dessert genius thanks to you! ? Keep being awesome at Coldstone, and we can't wait to come back for more of your amazing creations! You rock, Gabby! ??Love,Your biggest fan! ?
Joey H.
Customer service was nice. Ice cream tasted amazing, I got the Founders Favorite and it was a little melty but overall it was okay. Extremely busy and the store was packed, but my Ice cream was made quickly. Definitely coming back. Maryam was kind and helpful
Zero Two Baiana
great customer service and of course AMAZING ice cream
The service is awful at this place. But what can you really expect when you have inexperienced workers supervising inexperienced workers.
Lisa Lin
The ice cream soup was fantastic! All jokes aside I came out for ice cream for July 4th…come to the store and the girl helped us with our order. Not sure if the cold plate was not working or if the room is too hot. The moment she handed my waffle bowl the ice cream looked like soup. But boy…she smile at me with confidence. The cashier rang us up and ran away quickly…I think the drip of the ice cream scared her off. I had to grab the spoon behind the counter myself. That’s $25 down the drain…
Chris Sayles
This is my favorite cold stone to come to! My man Tito is the best, always good attitude and EXCELLENT customer service! Appreciate ya Tito! ?
Keith Alexander
Service was quick and Tito was very kind making sure my big order was correct. Definitely recommend
Cordelia
Delicious ice cream, kind employees, and pretty outdoor dining area near by, a little pricey but overall good
This is my go to Cold Stone but tonight was a different story. We walked in the door at 9pm and it was a long line which is no problem. When we get to the counter 25 minutes later we were told that they weren't mixing ingredients into the ice cream. We could only have ice cream. Now the customer right before use got full service. We asked why and they said that they were closed. Now again we were in the store at 9pm and waited to be told at 9:25 pm that they were closed and we could only get ice cream without the topping. There were at least 5 workers and it just didn't make sense. Along with that a young lady who worked for Cold Stone was yelling very rudely at a customer who walked in at 9:30 and advised he was picking up a order and wanted to order. She yelled that we are closed and he asked a simple question and it turned Ugly. It was extremely unprofessional how she yelled and made a Spectacle with all those customers in the store. I come to Cold Stone for the ingredients and ice cream mixed not just for plane ice cream and we just couldn't understand if we waited for 25 minutes why someone couldn't complete our order and mix the ingredients. Very bad business. I understand if you close at a Particular time and we got there at closing but we wait a whole 25 minutes and didn't get full service. Some of the Attitudes Displayed was very Unbecoming and one of the employees was extremely Rude and nasty. The door wasn't locked and the sign was still lit and it said open and it was after 930pm. No sign on the door saying that they were closing early. They said they were closing early because of Easter which is cool but we were there well before closing and still didn't get full service. If we got in the store at 9pm and waited they should have mixed the ingredients. Cold stone isn't cold stone without the ingredients mixed in the ice cream.
Atmosphere: 1
Food: 5
Service: 1
The lady working came off a little rude. I assumed it was because she thought I was in a hurry. Which I wasn't, I even sat down. Anyway, I ordered the buy one get one free deal online. I ordered the "like it" size for both. And when I got them they were different sizes or so I thought. The lady actually went out of her way to put a smaller sized bowl into a larger sized bowl to make it appear to be a "like it" size. Very deceptive! I don't know if shes gotten away with doing this before. She shouldn't be allowed to get over on anyone. Especially if we paid for a specific size. I'm getting a refund.
Atmosphere: 1
Food: 1
Service: 1
Almost every time I come here it is a bad experience. They are always closed early because the employee’s don’t feel like working and just decide to close randomly. Their customer service is bad the place is run by high school kids. Also, depending on how close you come to closing time (even 1hour to 30minutes to 15minutes early) they will refuse certain services and say “we don’t do that at this time of night”. Like are you open or not.. I try to keep giving them the benefit of doubt considering when made right the ice cream is good but every time I come back I am reminded on why I don’t like to come to this location. To whoever the managers are (because they are never around.. and if they are they are hiding in the back room) do better.
Atmosphere: 1
Food: 3
Service: 1
Tito and a lady that works with him are sooo nice. I would come back on how good the ice cream is and and how well there service is. Give that man a raise.!:)
Atmosphere: 5
Food: 5
Service: 5
The staff are lovely but this Coldstone is not a pleasant hang. The outdoor temperature is in the high 50s this evening, but the thermostat at this place is set to 80°. The ice cream is melting in the display case. The staff are valiantly trying to swap in new ice cream containers from the deep freeze, but no one is talking about closing for the evening or calling the owner.There's no way I can eat ice cream in 80° with my winter clothes on, so we ordered and ate in the car. (If I'd been alone, I'd have just left, but I had my kids with me, and no child has ever been persuaded to leave an ice cream shop without some.) It was melty and pretty unappetizing.
Atmosphere: 2
Food: 3
Service: 5
Not even deserving of one star. We arrived at 9:15 (they close at 10) and immediately were greeted with “do you know what you want?” Before we even walked in the door with very rude aggressive tone and constantly cut us off when trying to order. Then as we left the workers said “these white people come in and now everyone else wants to come here”. We left at 9:30 and they immediately turned the “open” sign off although they close at 10. RUDE, and unprofessional. Don’t go here.
Cold Stone Creamery on US1 is the best ice cream shop to enjoy a yummy summer desert! The Manager Tito is delightful and fun. I wanted a very special flavor that I've imagined and had been craving. So, when I told him, he created a fantastic ice cream which combined all of the flavors that I asked for; the result was simply DELICIOUS and I was super happy! Thank you for the fun, cool and joyful experience!
Just visited with my kids at cold stone. They wrote a review for Gabby below ??Dear Gabby,OMG, you're like the toppings queen at Coldstone! ?? Thank you sooo much for being super sweet and mega helpful with all the toppings! You made our ice cream the BEST EVER! ?? we loved how you put all the yummy stuff on top and made it look like a work of art! ?? We felt like a dessert genius thanks to you! ? Keep being awesome at Coldstone, and we can't wait to come back for more of your amazing creations! You rock, Gabby! ??Love,Your biggest fan! ?
Customer service was nice. Ice cream tasted amazing, I got the Founders Favorite and it was a little melty but overall it was okay. Extremely busy and the store was packed, but my Ice cream was made quickly. Definitely coming back. Maryam was kind and helpful
great customer service and of course AMAZING ice cream
Restaurantji Recommends
The service is awful at this place. But what can you really expect when you have inexperienced workers supervising inexperienced workers.
The ice cream soup was fantastic! All jokes aside I came out for ice cream for July 4th…come to the store and the girl helped us with our order. Not sure if the cold plate was not working or if the room is too hot. The moment she handed my waffle bowl the ice cream looked like soup. But boy…she smile at me with confidence. The cashier rang us up and ran away quickly…I think the drip of the ice cream scared her off. I had to grab the spoon behind the counter myself. That’s $25 down the drain…
This is my favorite cold stone to come to! My man Tito is the best, always good attitude and EXCELLENT customer service! Appreciate ya Tito! ?
Service was quick and Tito was very kind making sure my big order was correct. Definitely recommend
Delicious ice cream, kind employees, and pretty outdoor dining area near by, a little pricey but overall good