I hope this message finds you well. I am writing to express my disappointment with the level of professionalism and customer service I have experienced with your establishment.On multiple occasions, I have attempted to place orders, but my calls consistently go unanswered, despite Google stating that your business is open. This has led to frustration and a significant inconvenience for me as a customer. I find it perplexing that a business seemingly in operation would consistently send calls to voicemail without providing any explanation.Effective communication is a crucial aspect of any successful business, and unfortunately, my interactions with ID's Kitchen and Catering have left much to be desired in this regard. As a potential customer, it is disheartening to encounter such challenges in attempting to place orders.I urge you to review your communication processes and ensure that your business is readily accessible to customers during the hours listed on various platforms. Improving responsiveness will undoubtedly enhance the overall customer experience and contribute to the success of your establishment.I appreciate your attention to this matter and hope to see positive changes in the future.
Atmosphere: 1
Food: 1
Service: 1
Tish B
I ordered from her a few times. I can only speak to the goat soup and egusi and they were good. However, since this is out of her house service is inconsistent and sometimes nonexistent. The owner rarely picks up the phone and barely answers text to place an order. I am wondering if she actual welcomes business. Sheesh.
Atmosphere: 2
Food: 4
Service: 2
Danielle Kroma
The food was delicious, it's African food so I understand it takes a long time to prepare and cook. Hopefully time management will be better next time. But I would recommend this place. I especially enjoyed the Jollof rice. I paid 20 dollars for each dish, I got three different dishes.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: White Rice
Chiemezie Egbuka
This is not a location, she made me wait outside and asked me to pay without even know if and when I would get the food.
Whitney Snowden
What a wonderful experience. I got some food catered. Not only is the food amazing but the service was great. She was very responsive, professional, and accommodating. Thank you so much for everything!!
CBK
This is not a location, she made me wait outside and asked me to pay without even know if and when I would get the food.
Omowunmi S
The good was soooooooooooooo good OMGI wish she is located in my city Atlanta but l will definitely come back anytime am in Maryland
Atmosphere: 5
Food: 5
Service: 5
Abiola Oluwatosin
Food was really delicious, well packaged and nice customer service. Definitely ordering again!
Eve Kenya
FYI this is a home based business/ restaurant you have call them ahead of time to make food for you. Don’t drive there thinking they have ready food!!
Jojo Beans
This place is very unprofessional. I would have been a first time customer and maybe a lifetime customer but from this experience, I will not be attempting to deal with this business again.There's a cell phone that's never picked up. These are the very reasons why I avoid my African people business because the lack thereof customer service. Wasn't able to place an order. I called several times at first, with no anwser.and of course the voicemail is full, typical. Got a return call, which I asked a couple questions regarding pricing location and food portioning. I then asked what time frame was needed to place an order which the young lady who called me back said about 40 minutes. I responded well I'm out right now so I'll call you once I'm ready to order. I tried calling back about 8 times and the first five the phone rang and of course kept going to voicemail that was full and after that it looks like the individual switched the phone to go straight to voicemail SMH. Unfortunately I can't give zero stars so one will have to do.
I ordered amala with gbegiri and awedu for 20 people omg this lady was on time with the delivery, the ewedu Dey draw like artist, and the arsorted mean stew was superb even my American Inlaw’s who ate it for the first time loved it. I will absolutely recommend her.
Oyin Folayan
Delicious food all day anytimw,Id's kitchen is one of the best in town, i had a great time and enjoyed her food. Value for money❤️
Ayoola Ogunba
The food was well packed and was handed with courtesy. Above all the food was so delicious ? and ever since my first order have been ordering my food from ID'S Kitchen.
Jenny Dunoboh
Baddest in the DMV area. Must try… her foods are sooo delicious and tasty.. her amala is a must have. ??????
I hope this message finds you well. I am writing to express my disappointment with the level of professionalism and customer service I have experienced with your establishment.On multiple occasions, I have attempted to place orders, but my calls consistently go unanswered, despite Google stating that your business is open. This has led to frustration and a significant inconvenience for me as a customer. I find it perplexing that a business seemingly in operation would consistently send calls to voicemail without providing any explanation.Effective communication is a crucial aspect of any successful business, and unfortunately, my interactions with ID's Kitchen and Catering have left much to be desired in this regard. As a potential customer, it is disheartening to encounter such challenges in attempting to place orders.I urge you to review your communication processes and ensure that your business is readily accessible to customers during the hours listed on various platforms. Improving responsiveness will undoubtedly enhance the overall customer experience and contribute to the success of your establishment.I appreciate your attention to this matter and hope to see positive changes in the future.
Atmosphere: 1
Food: 1
Service: 1
I ordered from her a few times. I can only speak to the goat soup and egusi and they were good. However, since this is out of her house service is inconsistent and sometimes nonexistent. The owner rarely picks up the phone and barely answers text to place an order. I am wondering if she actual welcomes business. Sheesh.
Atmosphere: 2
Food: 4
Service: 2
The food was delicious, it's African food so I understand it takes a long time to prepare and cook. Hopefully time management will be better next time. But I would recommend this place. I especially enjoyed the Jollof rice. I paid 20 dollars for each dish, I got three different dishes.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: White Rice
This is not a location, she made me wait outside and asked me to pay without even know if and when I would get the food.
What a wonderful experience. I got some food catered. Not only is the food amazing but the service was great. She was very responsive, professional, and accommodating. Thank you so much for everything!!
This is not a location, she made me wait outside and asked me to pay without even know if and when I would get the food.
The good was soooooooooooooo good OMGI wish she is located in my city Atlanta but l will definitely come back anytime am in Maryland
Atmosphere: 5
Food: 5
Service: 5
Food was really delicious, well packaged and nice customer service. Definitely ordering again!
FYI this is a home based business/ restaurant you have call them ahead of time to make food for you. Don’t drive there thinking they have ready food!!
This place is very unprofessional. I would have been a first time customer and maybe a lifetime customer but from this experience, I will not be attempting to deal with this business again.There's a cell phone that's never picked up. These are the very reasons why I avoid my African people business because the lack thereof customer service. Wasn't able to place an order. I called several times at first, with no anwser.and of course the voicemail is full, typical. Got a return call, which I asked a couple questions regarding pricing location and food portioning. I then asked what time frame was needed to place an order which the young lady who called me back said about 40 minutes. I responded well I'm out right now so I'll call you once I'm ready to order. I tried calling back about 8 times and the first five the phone rang and of course kept going to voicemail that was full and after that it looks like the individual switched the phone to go straight to voicemail SMH. Unfortunately I can't give zero stars so one will have to do.
Restaurantji Recommends
Great customer service, delicious foods
I ordered amala with gbegiri and awedu for 20 people omg this lady was on time with the delivery, the ewedu Dey draw like artist, and the arsorted mean stew was superb even my American Inlaw’s who ate it for the first time loved it. I will absolutely recommend her.
Delicious food all day anytimw,Id's kitchen is one of the best in town, i had a great time and enjoyed her food. Value for money❤️
The food was well packed and was handed with courtesy. Above all the food was so delicious ? and ever since my first order have been ordering my food from ID'S Kitchen.
Baddest in the DMV area. Must try… her foods are sooo delicious and tasty.. her amala is a must have. ??????