I went to this Red Lobster in Laurel MD, and the experience wasn't too pleasant. The waitress placed the appetizer (crab dip) and drinks together. She bought the drinks, then took our order of entrees which consisted of three. After waiting for 45 MINUTES, another woman came out with the crab dip and entrees. The crab dip took entirely too long and should've come out before the food. When asked why the crab dip didn't come earlier, her response was shortage of cooks. Although she apologized, that to me is unacceptable. Also, two entrees were not ? hot enough, and had to be heated up again. Although the food was delicious, this was the worst experience I've had at this location. Even if there were shortages of cooks, this should have been addressed to my family, could've determined if we would stay. Poor management with getting workers is partially to blame. Don't think I'll be coming back anytime soon to this location.
Sabrina was great , I believe this place has gone DOWN HILL! This place is probably under staff just like the one in Silver Spring. Our FOOD was cold , lack of favor lack of care. GM Kenydra did approach our table to discuss our food. It’s wasn’t a great experience. Utterly disappointing.
Malinda Simon
They were short staffed for waiters and waitresses so we had a longer wait than anticipated. my food was a little too salty for me.
Atmosphere: 3
Food: 3
Service: 2
Carmen Videla
The service is bad. The waiters see you walk in and don't attend you they made us wait like 15 minutes and never bothered to come up to us
Michael Wilson
Staff is slow and it is indicated by how slow their manager is. I called in for an order 40 min prior to arriving and it wasn’t ready… then when i asked for the manager I waited for an extra 20 min. Made me late for work because of their incompetence.I recommend not going here
Atmosphere: 1
Food: 1
Service: 1
Susan Alafriz
The wait was about 1 1/2 hrs even with a reservation. Ridiculous. The food was ok. The waitstaff was very good
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Fish & Chips
Samaya Brown
Exceptional Dining Experience at Red Lobster, Led by Culinary Manager MichaelI recently had the pleasure of dining at Red Lobster, and I must say, it was an experience I won't soon forget. As a seasoned food enthusiast, I have high standards when it comes to dining out, and I'm delighted to say that Red Lobster exceeded all of my expectations, thanks in large part to the culinary expertise of Manager Michael.From the moment I walked in, I was greeted warmly by the staff, setting the tone for a memorable evening. Manager Michael's leadership was evident in every aspect of the dining experience, from the attentive service to the exquisite dishes that graced our table.Speaking of the dishes, they were nothing short of phenomenal. Under Manager Michael's guidance, the culinary team at Red Lobster has truly outdone themselves. Each dish was a perfect balance of flavors and textures, showcasing the restaurant's dedication to quality and innovation.One standout dish was the Lobster Lover's Dream, a decadent combination of tender lobster tail, succulent shrimp, and perfectly cooked scallops. It was clear that every element of the dish had been meticulously crafted, resulting in a culinary masterpiece that left me craving more.But it wasn't just the food that impressed me; it was also Manager Michael's commitment to sustainability. Knowing that Red Lobster sources its seafood responsibly only added to the enjoyment of the meal, reinforcing my confidence in the restaurant's values and principles.Overall, my dining experience at Red Lobster was nothing short of exceptional, thanks in no small part to the leadership and culinary expertise of Manager Michael. I would highly recommend Red Lobster to anyone looking for a memorable dining experience, and I can't wait to return.Warm regards,Mya
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ultimate Feast
Spencer Murphy
Even though we had a reservation, there was a bit of a wait which was disappointing (should note that we had a large group and had to wait for another large group to finish). Once seated, the service was wonderful and the food was delicious, as always. Overall, a pleasant dining experience.
Atmosphere: 4
Food: 5
Service: 3
Devin Winters
The manager Michelle was a enjoyable experience at my dine in. And was knowledgeable about the food and customer service.
The manager Michael was excellent the food was amazing but the manager is wut made my night I will definitely will be coming back to see just to see I will definitely returning off the strength of him
Atmosphere: 5
Food: 5
Service: 5
Kyhiara Wright
I ordered my food at 4:47 I got there at 5:00 when I called ( because my order was curbside) the young lady said that it wasn’t ready but someone would bring it out when it was. Then at 5:31 I walked into the restaurant to get my own food. There was literally 3 tables seated with about 5 people total. I walk up to the bar where a 6’1 male with long dreads is walking towards my bag ( remind you the food was ready at 5:18 per my slip). I stuck my hand out but before I could speak he looked at me and I said that’s my food, he asked my name and handed it to me. As I walked away he laughingly said “ have a nice day” to which I responded “it would’ve been if I didn’t have to get my food “. He then proceeds to laugh and make jokes with another worker ( 5’7 dark male with dreads). The staff here is ghetto as hell, unprofessional, and ignorant as all out doors. I will never go here again
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Walt's Favorite Shrimp Platter, Red Lobster
Jonathan Johnson
We usually go on midday Saturdays or Sunday. Great service, food and prices!
Atmosphere: 5
Food: 5
Service: 5
Linda Akuamoah Boateng
My address is Greenbelt but I love Laurel branch because of so many reasons!!
Atmosphere: 5
Food: 5
Service: 5
David Nimmers
The Laurel location is lacking the required staff to operate fast. We waited for more than 30 minutes for our food after ordering. Once we received our food it was very good. Overall, this location needs more management oversight. Understand they were probably doing the best they could but unacceptable. My wife and I were seated next to the bar. Drink glasses of finished drinks sat on the bar the entire time we were there. Also, several customers had to come to the bar to get a refill on their sofe drinks. Some but not all of the servers were inattentive their jobs.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Wild-Caught Snow Crab Legs, All You Can Eat Shrimp
Excellent food Excellent service very clean
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Walt's Favorite Shrimp Platter
I went to this Red Lobster in Laurel MD, and the experience wasn't too pleasant. The waitress placed the appetizer (crab dip) and drinks together. She bought the drinks, then took our order of entrees which consisted of three. After waiting for 45 MINUTES, another woman came out with the crab dip and entrees. The crab dip took entirely too long and should've come out before the food. When asked why the crab dip didn't come earlier, her response was shortage of cooks. Although she apologized, that to me is unacceptable. Also, two entrees were not ? hot enough, and had to be heated up again. Although the food was delicious, this was the worst experience I've had at this location. Even if there were shortages of cooks, this should have been addressed to my family, could've determined if we would stay. Poor management with getting workers is partially to blame. Don't think I'll be coming back anytime soon to this location.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Dragon Broccoli, Parrot Isle Jumbo Coconut Shrimp, Lobster, Baked Potato
Sabrina was great , I believe this place has gone DOWN HILL! This place is probably under staff just like the one in Silver Spring. Our FOOD was cold , lack of favor lack of care. GM Kenydra did approach our table to discuss our food. It’s wasn’t a great experience. Utterly disappointing.
They were short staffed for waiters and waitresses so we had a longer wait than anticipated. my food was a little too salty for me.
Atmosphere: 3
Food: 3
Service: 2
The service is bad. The waiters see you walk in and don't attend you they made us wait like 15 minutes and never bothered to come up to us
Staff is slow and it is indicated by how slow their manager is. I called in for an order 40 min prior to arriving and it wasn’t ready… then when i asked for the manager I waited for an extra 20 min. Made me late for work because of their incompetence.I recommend not going here
Atmosphere: 1
Food: 1
Service: 1
The wait was about 1 1/2 hrs even with a reservation. Ridiculous. The food was ok. The waitstaff was very good
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Fish & Chips
Exceptional Dining Experience at Red Lobster, Led by Culinary Manager MichaelI recently had the pleasure of dining at Red Lobster, and I must say, it was an experience I won't soon forget. As a seasoned food enthusiast, I have high standards when it comes to dining out, and I'm delighted to say that Red Lobster exceeded all of my expectations, thanks in large part to the culinary expertise of Manager Michael.From the moment I walked in, I was greeted warmly by the staff, setting the tone for a memorable evening. Manager Michael's leadership was evident in every aspect of the dining experience, from the attentive service to the exquisite dishes that graced our table.Speaking of the dishes, they were nothing short of phenomenal. Under Manager Michael's guidance, the culinary team at Red Lobster has truly outdone themselves. Each dish was a perfect balance of flavors and textures, showcasing the restaurant's dedication to quality and innovation.One standout dish was the Lobster Lover's Dream, a decadent combination of tender lobster tail, succulent shrimp, and perfectly cooked scallops. It was clear that every element of the dish had been meticulously crafted, resulting in a culinary masterpiece that left me craving more.But it wasn't just the food that impressed me; it was also Manager Michael's commitment to sustainability. Knowing that Red Lobster sources its seafood responsibly only added to the enjoyment of the meal, reinforcing my confidence in the restaurant's values and principles.Overall, my dining experience at Red Lobster was nothing short of exceptional, thanks in no small part to the leadership and culinary expertise of Manager Michael. I would highly recommend Red Lobster to anyone looking for a memorable dining experience, and I can't wait to return.Warm regards,Mya
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ultimate Feast
Even though we had a reservation, there was a bit of a wait which was disappointing (should note that we had a large group and had to wait for another large group to finish). Once seated, the service was wonderful and the food was delicious, as always. Overall, a pleasant dining experience.
Atmosphere: 4
Food: 5
Service: 3
The manager Michelle was a enjoyable experience at my dine in. And was knowledgeable about the food and customer service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Red Lobster
Restaurantji Recommends
The manager Michael was excellent the food was amazing but the manager is wut made my night I will definitely will be coming back to see just to see I will definitely returning off the strength of him
Atmosphere: 5
Food: 5
Service: 5
I ordered my food at 4:47 I got there at 5:00 when I called ( because my order was curbside) the young lady said that it wasn’t ready but someone would bring it out when it was. Then at 5:31 I walked into the restaurant to get my own food. There was literally 3 tables seated with about 5 people total. I walk up to the bar where a 6’1 male with long dreads is walking towards my bag ( remind you the food was ready at 5:18 per my slip). I stuck my hand out but before I could speak he looked at me and I said that’s my food, he asked my name and handed it to me. As I walked away he laughingly said “ have a nice day” to which I responded “it would’ve been if I didn’t have to get my food “. He then proceeds to laugh and make jokes with another worker ( 5’7 dark male with dreads). The staff here is ghetto as hell, unprofessional, and ignorant as all out doors. I will never go here again
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Walt's Favorite Shrimp Platter, Red Lobster
We usually go on midday Saturdays or Sunday. Great service, food and prices!
Atmosphere: 5
Food: 5
Service: 5
My address is Greenbelt but I love Laurel branch because of so many reasons!!
Atmosphere: 5
Food: 5
Service: 5
The Laurel location is lacking the required staff to operate fast. We waited for more than 30 minutes for our food after ordering. Once we received our food it was very good. Overall, this location needs more management oversight. Understand they were probably doing the best they could but unacceptable. My wife and I were seated next to the bar. Drink glasses of finished drinks sat on the bar the entire time we were there. Also, several customers had to come to the bar to get a refill on their sofe drinks. Some but not all of the servers were inattentive their jobs.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Wild-Caught Snow Crab Legs, All You Can Eat Shrimp