Usually the service here is good and my order is completed promptly. Today, the young lady at the counter was unfriendly and forgot about our order. We waited almost 40 minutes and we had to remind them on 3 different occasions that we were still waiting on our daughter's smoothie. I'm pretty disappointed. I went out of my way to visit this location but next time I'll stick to another location. There wasn't even an apology.
Atmosphere: 4
Food: 4
Service: 1
maiyanab
I have no idea what the lady behind the counter’s problem is but she ALWAYS has an attitude when she’s the one who always gets the order wrong. Both times I’ve been here I’ve paid for extra tomato salsa and she always has an issue giving it to us. Today, we got 3 extra salsas on top of the 2 that already come with the the quesadillas we ordered. I told her she owes us 2 more and she didn’t believe us when I literally paid for the extra salsa. This is the 2nd time she’s done this. Like look I know it costs extra that’s why I asked for it at the counter don’t have an attitude when I ask for what I paid for. I also ordered doordash from here once and paid for extra salsa and it wasn’t anywhere to be found im sure the same lady was working since clearly she acts like she can’t give out salsa THAT WE PAID FOR!!!!
Atmosphere: 1
Food: 5
Service: 1
Oluwadamilare B.
Been living in the area about 3 years and the smoothies been better before. Recently the smoothies been water down. Maybe too much ice, maybe less fruit. Food is always cool. Service is good as well.
Justin Blacker
First, this was the second time we ordered here, via Grubhub. We thought that the food would change, it didnt. We ordered 2 smoothies: Island Green Smoothie and Peanut Paradise, a wrap, and a 3 cheese chicken quesadilla. The Island Green Smoothie was just horrendous. Were not sure what the person put in it, but it didnt taste like the one we ordered previously from the Columbia location. The other item, the 3 cheese chicken quesadilla, I wouldnt even call it a quesadilla. It was 2 pieces of paper with a scent of check blown between it. There was maybe a smattering of cheese through the tortilla and 3 pieces of chicken TOTAL. It was then pressed completely flat, cut in three, the wrapped. Not even put in the to go boxes like other locations, just a paper wrapper. The side, the sweet potatoes, was scantly filled, living the container half empty. We will never order from this location again and dont recommend it via the apps. Go to the Columbia location instead.
erica wise
Ordered an Avocolada smoothie...its chunky, not blended well. I shouldn't be chewing on spinach.
Kyler Townsend
This place is a hit or miss. The staff is almost always rude. I hate that I have to speak to them before they speak to me and welcome me as a paying customer. I stopped visiting here a lot due to the lack of hospitality. The smoothies are hit or miss depends on who is working and making them…
Na'Kya Harding
I love Tropical Smoothie just not his location. The Laurel location is horrible. The young ladies that work here literally ignore you when you walk in, you stand until they decide to acknowledge you, they do not speak, rude, unprofessional and simply stare at you as if they’ve never seen people before. Then they have the audacity to have the credit card machine Programmed to give a tip, they deserve to be fired every single one and a staff that actually wants to work hired. The Tropical Smoothie in College Park has a phenomenal staff and I drive out my way past Laurel to give them my business. This location deserves zero stars.
Karen Duncan
Ordered through app, driver delivered to wrong address. I contacted the store and was informed I would receive a refund, several weeks later, still no refund. Ordered again today and the driver spilled my smoothie right outside my door, called the store and was told it was nothing they could do and hung up on me!!!
Obie J
I ordered a smoothie and took a couple steps to the other counter then my smoothie was finished. It took a few seconds. I was very pleased with the service and the overall customer service. I will continue coming to this place.
Dreamcumtrueee
Weird vibe. Rude workers! Male acted overly feminine just to be rude lol.
My order was made incorrectly and unfortunately I did not know until I was home. I return the following day and the owner said I can pay for the missing item. Ridiculous. I'm going to pay for something missing. Mind you, I was a frequent customer. No more. I appreciate good customer service and this owner only cared about pinching on ingredients and not correcting her employee mistake.
Joseph Romero
They ran out of straws so I had to wait longer for straws than I did for the smoothies to be made. A customer who had ordered after me revived a strawberry straw because they were out, and when I asked if I could get those they said no because I had more smoothies. I told them that I had spent more money. Why make me wait and not the other customer? Not the way to treat customers.
Shamara J.
I ordered the kiwi quencher without the non fat yogurt. There smoothies and food are really good. I like that you can customize the menu items. They have a rewards app where you can redeem free food and smoothie items.
Evelio Rodriguez
Great location, my order is always ready in no time. Zain always speaks, greets me with a smile and makes me feel like a valued customer
lisa73dc
My son worked here for the summer of 2022 into the Fall. As a HS student seeking to take the SAT, he communicated a week in advance to the manager Hetal that he wanted to adjust his schedule for Saturday. She told him it was too bad, he had to work then called him the day before and said that it was fine because she had heard from the other staff that he needed to take a test. Between calling him more than 5 times 30 minutes before a shift and while on his way to work to tell him that he could take the day instead because it was too slow, to ghosting him after he had made several attempts to get back on schedule, to him being called a monkey in her language to another Indian staff member, and having a broken refrigerator for months and still serving smoothies to people, this business could care less about their staff and much less people of color that aren’t from their community. This is the most unprofessional business I’ve come in contact with.
Usually the service here is good and my order is completed promptly. Today, the young lady at the counter was unfriendly and forgot about our order. We waited almost 40 minutes and we had to remind them on 3 different occasions that we were still waiting on our daughter's smoothie. I'm pretty disappointed. I went out of my way to visit this location but next time I'll stick to another location. There wasn't even an apology.
Atmosphere: 4
Food: 4
Service: 1
I have no idea what the lady behind the counter’s problem is but she ALWAYS has an attitude when she’s the one who always gets the order wrong. Both times I’ve been here I’ve paid for extra tomato salsa and she always has an issue giving it to us. Today, we got 3 extra salsas on top of the 2 that already come with the the quesadillas we ordered. I told her she owes us 2 more and she didn’t believe us when I literally paid for the extra salsa. This is the 2nd time she’s done this. Like look I know it costs extra that’s why I asked for it at the counter don’t have an attitude when I ask for what I paid for. I also ordered doordash from here once and paid for extra salsa and it wasn’t anywhere to be found im sure the same lady was working since clearly she acts like she can’t give out salsa THAT WE PAID FOR!!!!
Atmosphere: 1
Food: 5
Service: 1
Been living in the area about 3 years and the smoothies been better before. Recently the smoothies been water down. Maybe too much ice, maybe less fruit. Food is always cool. Service is good as well.
First, this was the second time we ordered here, via Grubhub. We thought that the food would change, it didnt. We ordered 2 smoothies: Island Green Smoothie and Peanut Paradise, a wrap, and a 3 cheese chicken quesadilla. The Island Green Smoothie was just horrendous. Were not sure what the person put in it, but it didnt taste like the one we ordered previously from the Columbia location. The other item, the 3 cheese chicken quesadilla, I wouldnt even call it a quesadilla. It was 2 pieces of paper with a scent of check blown between it. There was maybe a smattering of cheese through the tortilla and 3 pieces of chicken TOTAL. It was then pressed completely flat, cut in three, the wrapped. Not even put in the to go boxes like other locations, just a paper wrapper. The side, the sweet potatoes, was scantly filled, living the container half empty. We will never order from this location again and dont recommend it via the apps. Go to the Columbia location instead.
Ordered an Avocolada smoothie...its chunky, not blended well. I shouldn't be chewing on spinach.
This place is a hit or miss. The staff is almost always rude. I hate that I have to speak to them before they speak to me and welcome me as a paying customer. I stopped visiting here a lot due to the lack of hospitality. The smoothies are hit or miss depends on who is working and making them…
I love Tropical Smoothie just not his location. The Laurel location is horrible. The young ladies that work here literally ignore you when you walk in, you stand until they decide to acknowledge you, they do not speak, rude, unprofessional and simply stare at you as if they’ve never seen people before. Then they have the audacity to have the credit card machine Programmed to give a tip, they deserve to be fired every single one and a staff that actually wants to work hired. The Tropical Smoothie in College Park has a phenomenal staff and I drive out my way past Laurel to give them my business. This location deserves zero stars.
Ordered through app, driver delivered to wrong address. I contacted the store and was informed I would receive a refund, several weeks later, still no refund. Ordered again today and the driver spilled my smoothie right outside my door, called the store and was told it was nothing they could do and hung up on me!!!
I ordered a smoothie and took a couple steps to the other counter then my smoothie was finished. It took a few seconds. I was very pleased with the service and the overall customer service. I will continue coming to this place.
Weird vibe. Rude workers! Male acted overly feminine just to be rude lol.
Restaurantji Recommends
My order was made incorrectly and unfortunately I did not know until I was home. I return the following day and the owner said I can pay for the missing item. Ridiculous. I'm going to pay for something missing. Mind you, I was a frequent customer. No more. I appreciate good customer service and this owner only cared about pinching on ingredients and not correcting her employee mistake.
They ran out of straws so I had to wait longer for straws than I did for the smoothies to be made. A customer who had ordered after me revived a strawberry straw because they were out, and when I asked if I could get those they said no because I had more smoothies. I told them that I had spent more money. Why make me wait and not the other customer? Not the way to treat customers.
I ordered the kiwi quencher without the non fat yogurt. There smoothies and food are really good. I like that you can customize the menu items. They have a rewards app where you can redeem free food and smoothie items.
Great location, my order is always ready in no time. Zain always speaks, greets me with a smile and makes me feel like a valued customer
My son worked here for the summer of 2022 into the Fall. As a HS student seeking to take the SAT, he communicated a week in advance to the manager Hetal that he wanted to adjust his schedule for Saturday. She told him it was too bad, he had to work then called him the day before and said that it was fine because she had heard from the other staff that he needed to take a test. Between calling him more than 5 times 30 minutes before a shift and while on his way to work to tell him that he could take the day instead because it was too slow, to ghosting him after he had made several attempts to get back on schedule, to him being called a monkey in her language to another Indian staff member, and having a broken refrigerator for months and still serving smoothies to people, this business could care less about their staff and much less people of color that aren’t from their community. This is the most unprofessional business I’ve come in contact with.