Just wasted my time waiting for my cold food to arrive in a $67 order, then had a rude closing manager named Cadence provide me with zero empathy, zero accountability, and even called me back after I hung up on her to seemingly rub it in my face that she didn't care that my order took longer than quoted and that my food arrived cold. I just called the customer service number to file a complaint and gave them all of the information, instead of enjoying the $67 dinner I bought for my family. I am disgusted with the service I received and will be steering clear of this company and telling everyone else I know to do the same.
Atmosphere: 1
Food: 1
Service: 1
M
I had forgotten how terrible Papa Johns had gotten. Some slices didn’t have any pepperoni at all. Red Baron pizzas are better than this.
Jennifer Hagerty
I ordered Papa John’s and had it delivered to my hotel. The gentleman that delivered was very nice. He called my phone to let me know that he was pulling up into the entrance and as a surprise which usually doesn’t ever happen, the thoughtfulness that went into giving us paper plates and napkins, knowing that we’re living in a hotel which I never request, it was greatly appreciate it. The food was good and on time tasted very fresh, and that it wasn’t sitting in somebody’s car for a long time. Thank you for such great service. I will give you a great review on here.
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Epic Stuffed Crust Create Your Own Pizza
John W
This location went down hill. Forget this chain hit the local spots around it.
Atmosphere: 2
Food: 2
Service: 2
Mariah
I never leave reviews but the lady I spoke to on the phone was VERY rude and nonchalant the moment I shared my concern with her about my pizza . She said “well I don’t know what to tell you etc…”, not once did she try to accommodate me or show any kind of concern. I ate 1 slice to try to give the pizza and did not like it at all, so I wasted my money. The customer service here is awful and I see I am not the only one to complain about it. They seriously need to attend a customer service class!!!
Atmosphere: 1
Food: 1
Service: 1
Jenny R.
I love this location of Papa John's. We order from here once a week because my child loves their pizza. Every last delivery person has been wonderful, and only one time was there ever the slightest issue with anything in the 3+ years of weekly orders. That issue was so small, just an issue with thr sauce and it was immediately resolved by the delivery person. Their food is consistent, filling, flavorful, and for us is a real comfort food. I love the Doritos Cool Ranch sauce they have now for their sandwiches, and their thin crust pizza is awesome.
Abizar Shahpurwala
Daughter really likes the Papadias. I love the garlic sauce and the brined banana pepper that they give with each pizza.
Why do the restaurants think you have napkins and silverware - we just ordered two papadia and one Chicken parm bite, while the food arrived hot, and was decent; PUT NAPKINS AND SILVERWARE WITH THE DELIVERIES PLEASE! This is just common sense, especially if you want 5 star reviews.
Jamie A
Don't bother placing a drive up order for this place. They'll never bring it out. They also won't answer the phone. Then, they'll mock you when you come in mentioning that the curbside order was never brought out. Choose a different location.
Service: 1
Jamie Anderson
Don't bother placing a drive up order for this place. They'll never bring it out. They also won't answer the phone. Then, they'll mock you when you come in mentioning that the curbside order was never brought out. Choose a different location.
Kinga Lyp
worst delivery ever. like come on we ordered over an hour ago and pizza was out for delivery for 40 mins while the place was 8 mins from us? so what now we’re suppose to eat cold pizza? i don’t think so. Disappointed in this place.
Service: 1
melvin gainer
Deliver the order but some how it was not right, they don't have to worry about my business
Doors locked 20 minutes before closing.
Service: 1
Pizza sucked never go
Atmosphere: 3
Food: 1
Service: 4
Love this location very friendly service 1/4/24
Just wasted my time waiting for my cold food to arrive in a $67 order, then had a rude closing manager named Cadence provide me with zero empathy, zero accountability, and even called me back after I hung up on her to seemingly rub it in my face that she didn't care that my order took longer than quoted and that my food arrived cold. I just called the customer service number to file a complaint and gave them all of the information, instead of enjoying the $67 dinner I bought for my family. I am disgusted with the service I received and will be steering clear of this company and telling everyone else I know to do the same.
Atmosphere: 1
Food: 1
Service: 1
I had forgotten how terrible Papa Johns had gotten. Some slices didn’t have any pepperoni at all. Red Baron pizzas are better than this.
I ordered Papa John’s and had it delivered to my hotel. The gentleman that delivered was very nice. He called my phone to let me know that he was pulling up into the entrance and as a surprise which usually doesn’t ever happen, the thoughtfulness that went into giving us paper plates and napkins, knowing that we’re living in a hotel which I never request, it was greatly appreciate it. The food was good and on time tasted very fresh, and that it wasn’t sitting in somebody’s car for a long time. Thank you for such great service. I will give you a great review on here.
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Epic Stuffed Crust Create Your Own Pizza
This location went down hill. Forget this chain hit the local spots around it.
Atmosphere: 2
Food: 2
Service: 2
I never leave reviews but the lady I spoke to on the phone was VERY rude and nonchalant the moment I shared my concern with her about my pizza . She said “well I don’t know what to tell you etc…”, not once did she try to accommodate me or show any kind of concern. I ate 1 slice to try to give the pizza and did not like it at all, so I wasted my money. The customer service here is awful and I see I am not the only one to complain about it. They seriously need to attend a customer service class!!!
Atmosphere: 1
Food: 1
Service: 1
I love this location of Papa John's. We order from here once a week because my child loves their pizza. Every last delivery person has been wonderful, and only one time was there ever the slightest issue with anything in the 3+ years of weekly orders. That issue was so small, just an issue with thr sauce and it was immediately resolved by the delivery person. Their food is consistent, filling, flavorful, and for us is a real comfort food. I love the Doritos Cool Ranch sauce they have now for their sandwiches, and their thin crust pizza is awesome.
Daughter really likes the Papadias. I love the garlic sauce and the brined banana pepper that they give with each pizza.
Restaurantji Recommends
Why do the restaurants think you have napkins and silverware - we just ordered two papadia and one Chicken parm bite, while the food arrived hot, and was decent; PUT NAPKINS AND SILVERWARE WITH THE DELIVERIES PLEASE! This is just common sense, especially if you want 5 star reviews.
Don't bother placing a drive up order for this place. They'll never bring it out. They also won't answer the phone. Then, they'll mock you when you come in mentioning that the curbside order was never brought out. Choose a different location.
Service: 1
Don't bother placing a drive up order for this place. They'll never bring it out. They also won't answer the phone. Then, they'll mock you when you come in mentioning that the curbside order was never brought out. Choose a different location.
worst delivery ever. like come on we ordered over an hour ago and pizza was out for delivery for 40 mins while the place was 8 mins from us? so what now we’re suppose to eat cold pizza? i don’t think so. Disappointed in this place.
Service: 1
Deliver the order but some how it was not right, they don't have to worry about my business
Atmosphere: 1
Food: 1
Service: 1