I have to say I never received a raw pizza for delivery before. My son wouldn't eat it and I thought he was exaggerating..but yep.. it was just raw dough pizza $45 down the drain for 2 $12 pizzas and a brownie. Make it make sense. And it was supposed to be vegi pizzas. Somehow they sent just jalapeños on half. I'm flabbergasted.
Food: 1
Recommended dishes: Triple Chocolate Brownie
Gabriela Mills
Took me twice to walk in to get service but cashier was nice . I asked for well done and it looks and tastes bland/nasty … not to mention it still very doughy . I was in no rush so I’m confused. also these Cinnabons …. There’s more icing then buns
Food: 2
Service: 3
Darcy Gray
I would not recommend this Pizza Hut. The delivery was 20 minutes late and the driver marked the pizza as delivered well before they delivered it. The app told me the pizza was delivered so I was looking all over for my pizza. Once it finally arrived it was lukewarm and the cheese was burnt.
Food: 2
Service: 1
mark col
Ordered carry out was supposed to take 30 mins showed up at the 30m mark the nice lady at front was like um I don't have your order ok where is my order I don't know let me go see comes back I'm sorry we don't have it yet ok well how much longer? Comes back they haven't even made it yet I understand things get backed up but to not even make it yet no attempt to is messed up will never go back and I encourage everyone else to do the same go to another place
Terrible Pizza for the price. Pizza's were under cooked, and had very little toppings on it. Also had a $6 delivery fee plus tip. 2nd time in a row there were very little toppings. I paid $42 for pizzas for nephews, and had to feed them something else. Done with Pizza Hut.
Atmosphere: 2
Food: 1
Service: 2
Rey Portillo
I placed an order today and the rep that took my order took about 20 minutes just to place it and fill did no take my order right , I like Pizza Hut but this type of service is what makes customer go elsewhere specially when you call the restaurant and they say it was the contact center fault and when calling the contact center they say it was the restaurant at the my order was not correct and Pizza Hut did no do anything to fix it (ps I have no problem paying for my order as long as it is made the way I ordered it)
Dale Rodevick
Well, I have tried multiple pizza huts now, and I have to say that the pizza has seriously gone downhill. Below average taste and almost no taste in the crust. Got the big new Yorker pizza this time. I'm very disappointed. Ate one slice and threw the rest away.
Don Turley
FYI, not all Pizza Hut locations have in house seating. I asked for thick crust and got thin but other than that, everything was good.
Katie S
I ordered a supreme pizza and it was missing half the toppings. I ordered online and it was delivered. However, if they realized they did not have the right toppings while making it, they should’ve called so I could’ve changed my order. They also put way too many onions on the pizza. We had to throw some of it away. It was disappointing.
Pizza Hut used to deliver. Now the app says no longer able to deliver to Odenton. Switched to Pizza Boli's and their pizza is horrible, but at least they deliver to Odenton. Contacted store and corporate with no response from either. Now looking for other options
Masselon Lawson
The service and pizza were reasonable, however if you want curbside service you must use a card.
Heather Neese
I ordered two pizzas online for pickup last night. Got home and realized one pizza was completely wrong. Called the store and spoke to what I assume was the manager. She apologized and offered to have my pizza delivered for me so I didn’t have to go back out. Customer service was great. They will be my go to place whenever I want to order takeout or delivery from now on.
Marci Weslow
Order was scheduled to be delivered at 12:30. At 12:40 text said it was out for delivery. After 20 mins I called restaurant…no answer. Called again and was immediately put on hold. It arrived at 1:17 while I was still on hold. We only live about 1 mile away. Pizza was barely warm, was soggy, and the order was wrong. Ordered pan pizza, received regular crust.
Linda Bailey
Cancelled my order without telling me. Tried calling three times to find out where it was and the system hung up because no one was answering the phone. Tried checking online and it said it was in process. Finally went to the store and the manager said that my order and two other customers in the restaurant were cancelled and we'd get a refund in six to nine days. Refused to do ANYTHING to help remedy the situation. Said we could all buy new pizzas and wait for them to be made. Refused to contact the owner, Tom, or provide his contact information. Stunningly bad customer service and absolutely no attempt to remedy the serious inconvenience. Will never, ever, order from this restaurant again.
I have to say I never received a raw pizza for delivery before. My son wouldn't eat it and I thought he was exaggerating..but yep.. it was just raw dough pizza $45 down the drain for 2 $12 pizzas and a brownie. Make it make sense. And it was supposed to be vegi pizzas. Somehow they sent just jalapeños on half. I'm flabbergasted.
Food: 1
Recommended dishes: Triple Chocolate Brownie
Took me twice to walk in to get service but cashier was nice . I asked for well done and it looks and tastes bland/nasty … not to mention it still very doughy . I was in no rush so I’m confused. also these Cinnabons …. There’s more icing then buns
Food: 2
Service: 3
I would not recommend this Pizza Hut. The delivery was 20 minutes late and the driver marked the pizza as delivered well before they delivered it. The app told me the pizza was delivered so I was looking all over for my pizza. Once it finally arrived it was lukewarm and the cheese was burnt.
Food: 2
Service: 1
Ordered carry out was supposed to take 30 mins showed up at the 30m mark the nice lady at front was like um I don't have your order ok where is my order I don't know let me go see comes back I'm sorry we don't have it yet ok well how much longer? Comes back they haven't even made it yet I understand things get backed up but to not even make it yet no attempt to is messed up will never go back and I encourage everyone else to do the same go to another place
Service: 1
Vegetarian options: good veggie topping selection
Atmosphere: 1
Food: 3
Service: 3
Recommended dishes: Cheese Sticks, Supreme Pizza, Meat Lovers Pizza
Terrible Pizza for the price. Pizza's were under cooked, and had very little toppings on it. Also had a $6 delivery fee plus tip. 2nd time in a row there were very little toppings. I paid $42 for pizzas for nephews, and had to feed them something else. Done with Pizza Hut.
Atmosphere: 2
Food: 1
Service: 2
I placed an order today and the rep that took my order took about 20 minutes just to place it and fill did no take my order right , I like Pizza Hut but this type of service is what makes customer go elsewhere specially when you call the restaurant and they say it was the contact center fault and when calling the contact center they say it was the restaurant at the my order was not correct and Pizza Hut did no do anything to fix it (ps I have no problem paying for my order as long as it is made the way I ordered it)
Well, I have tried multiple pizza huts now, and I have to say that the pizza has seriously gone downhill. Below average taste and almost no taste in the crust. Got the big new Yorker pizza this time. I'm very disappointed. Ate one slice and threw the rest away.
FYI, not all Pizza Hut locations have in house seating. I asked for thick crust and got thin but other than that, everything was good.
I ordered a supreme pizza and it was missing half the toppings. I ordered online and it was delivered. However, if they realized they did not have the right toppings while making it, they should’ve called so I could’ve changed my order. They also put way too many onions on the pizza. We had to throw some of it away. It was disappointing.
Restaurantji Recommends
Pizza Hut used to deliver. Now the app says no longer able to deliver to Odenton. Switched to Pizza Boli's and their pizza is horrible, but at least they deliver to Odenton. Contacted store and corporate with no response from either. Now looking for other options
The service and pizza were reasonable, however if you want curbside service you must use a card.
I ordered two pizzas online for pickup last night. Got home and realized one pizza was completely wrong. Called the store and spoke to what I assume was the manager. She apologized and offered to have my pizza delivered for me so I didn’t have to go back out. Customer service was great. They will be my go to place whenever I want to order takeout or delivery from now on.
Order was scheduled to be delivered at 12:30. At 12:40 text said it was out for delivery. After 20 mins I called restaurant…no answer. Called again and was immediately put on hold. It arrived at 1:17 while I was still on hold. We only live about 1 mile away. Pizza was barely warm, was soggy, and the order was wrong. Ordered pan pizza, received regular crust.
Cancelled my order without telling me. Tried calling three times to find out where it was and the system hung up because no one was answering the phone. Tried checking online and it said it was in process. Finally went to the store and the manager said that my order and two other customers in the restaurant were cancelled and we'd get a refund in six to nine days. Refused to do ANYTHING to help remedy the situation. Said we could all buy new pizzas and wait for them to be made. Refused to contact the owner, Tom, or provide his contact information. Stunningly bad customer service and absolutely no attempt to remedy the serious inconvenience. Will never, ever, order from this restaurant again.