Stood in line for 20 min. Waited another 15 min for my drink. The boy at the register seemed new(not a problem) but it was slowing down the process. The man making the drinks was an absolute angel and took all the comments/complaints with ease and kept making the drinks! I tried the new lavender latte and didn’t like it but that was no fault to the barista.
Atmosphere: 2
Food: 2
Service: 2
Amanda M
I have been frequenting this starbucks more since the one in Perry Hall has been under renovation. This location is very understaffed and it doesn't seem like all team members are trained up to the same level. The wait time for ordered items is incredibly long, and I've received the incorrect item before. Most of the team members are pleasant to talk with, but seem overworked and potentially undersupported.
Atmosphere: 2
Food: 3
Service: 2
Sydney Holter
Closing at 7:30 when hours online say 8 would appreciate if corrected
Barb Grosso
Excellent service today! Quick and extra pleasant! Great job!
Robert Rickelmann
the gentleman that took our order at 8:15am on december 30,2023 might have been the best/ nicest starbucks employee i’ve ever had. didn’t get your name but thank you sir.
Atmosphere: 5
Food: 5
Service: 5
B
The cashier was very nice, and the coffee was served kinda late, and tasted great.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Frappuccino
Kate T
Young man by the name of Jarrell waited on me today. He's waited on me before and is always friendly and pleasant and consistently provides great customer service!
Atmosphere: 5
Food: 5
Service: 5
Sherry Turner
The morning staff always have a pleasant smile and a good warming atmosphere when you walk in I recommend the ice or hot Sugar cookies latte with an extra
Atmosphere: 5
Food: 5
Service: 5
Taylor Fields
Extremely slow & zero sense of urgency! This is not a Starbucks. These are Safeway employees pretending to be Starbucks employees. Do not be fooled! Skip this place!
Atmosphere: 1
Food: 1
Service: 1
Chelsea Sensebaugh
I came in with a few friends before an IMPORTANT event that I had to be at.Excited for my morning cold brew from Starbies. The person taking my order was nice.I waited patiently for my drink and buttered croissant. after 15mins (which there was only 1 person in front of me) the man then tells me they have no cold brew NO COLD BREW. How does a coffee shop IN a grocery store not have, coffee? He said he can make me a drink similar. After an ETERNITY later I was givin a drink that taste like coffee grounds mixed with stagnant water. I then STILL HAD TO WAIT FOR MY CROISSANT. My friends orders were wrong. One of them got what looked like a half eaten sandwich. Hers drink were wrong too.I think you need to stop paying your employees by the hour people the service is terrible and they are SLOW. Paid by the drink and maybe they will HURRY UP.Terrible. Never coming back.
The service here has become hit or miss. Some mornings I come in and there are 4 people working. Other mornings, there is one person working and you have to stand in line for up to 30 mins to get a drink. Unfortunately it is the only Starbucks in the immediate area, so the location gets a lot of business, therefore it should not consistently be so understaffed. It is not fair to the customers or the employeess.
Atmosphere: 3
Food: 4
Service: 3
Lord Martin
The cashier was very nice, and the coffee was served quickly and tasted
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frappuccino
viola brown
Forget early morning service. Never open on time.
Service: 1
kelsey hollingshead
This has nothing to do with employees and everything to do with corporate. This location. Is SO busy and there’s only ever 1 person working at 7-9am monday - Friday. This is ridiculous. FIX IT STARBUCKS…..sincerely one coffee deprived tired woman. (Jarrell here is killing it while the line is 5 people long. Very patient polite and attentive to everyone. Great job to him!!!)
Atmosphere: 1
Food: 1
Service: 1
Jo Smith
I used to go to the Perry Hall location when I lived right next door bc it was closer and had a drive through. I switched to this location when I moved closer. I’ve gone here a few times and have had pretty good service, the ladies that work here have been very nice. Today was the worst experience I’ve had, and not any of their faults. I’m hoping to change this review to more stars in the future but will not be going back for a bit.My bf and I stopped to get coffee, he chose the same thing I usually get on a weekly basis. This is my drink of choice, one that I got nailed down a year or two ago. This is the first time I’ve had a man at this location to take my order. When it came out, there were visible layers of liquid and unmixed material in the drink and it looked clear/creamy, compared to the light brown color it usually is. When I asked about the color, the man said that’s just the add-ins I got. It tasted like straight water mixed with milk and was white. No coffee. I asked him to remake it and apologized. He was a little annoyed but went to remake it. He did the same thing and it came out with visible layers again, but I didn’t want to make him remake it again. When I showed him a picture of my normal coffee and how it’s brown, he got more annoyed as he was trying to have a conversation with a friend. The manager told him he was making the lattes wrong and tried explaining how it changes the taste and the mix of the coffee. He was very dismissive. My bf’s coffee came out okay, though he still had to blend it more, the man took the other coffee he made and sipped it in front of everyone, saying it tasted the same, nothing different. If I’m paying over $5-$6+ for a coffee, I want it to be blended right and be drinkable. I could have gone anywhere else and gotten cheaper coffee that was blended right, and without the dismissal. Thank you to the manager that finally stepped in to tell him that the blend of coffee matters, I just wish this happened sooner or our coffees were remade after this was realized. I hope to return in the future to a friendlier atmosphere and blended coffee.
Stood in line for 20 min. Waited another 15 min for my drink. The boy at the register seemed new(not a problem) but it was slowing down the process. The man making the drinks was an absolute angel and took all the comments/complaints with ease and kept making the drinks! I tried the new lavender latte and didn’t like it but that was no fault to the barista.
Atmosphere: 2
Food: 2
Service: 2
I have been frequenting this starbucks more since the one in Perry Hall has been under renovation. This location is very understaffed and it doesn't seem like all team members are trained up to the same level. The wait time for ordered items is incredibly long, and I've received the incorrect item before. Most of the team members are pleasant to talk with, but seem overworked and potentially undersupported.
Atmosphere: 2
Food: 3
Service: 2
Closing at 7:30 when hours online say 8 would appreciate if corrected
Excellent service today! Quick and extra pleasant! Great job!
the gentleman that took our order at 8:15am on december 30,2023 might have been the best/ nicest starbucks employee i’ve ever had. didn’t get your name but thank you sir.
Atmosphere: 5
Food: 5
Service: 5
The cashier was very nice, and the coffee was served kinda late, and tasted great.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Frappuccino
Young man by the name of Jarrell waited on me today. He's waited on me before and is always friendly and pleasant and consistently provides great customer service!
Atmosphere: 5
Food: 5
Service: 5
The morning staff always have a pleasant smile and a good warming atmosphere when you walk in I recommend the ice or hot Sugar cookies latte with an extra
Atmosphere: 5
Food: 5
Service: 5
Extremely slow & zero sense of urgency! This is not a Starbucks. These are Safeway employees pretending to be Starbucks employees. Do not be fooled! Skip this place!
Atmosphere: 1
Food: 1
Service: 1
I came in with a few friends before an IMPORTANT event that I had to be at.Excited for my morning cold brew from Starbies. The person taking my order was nice.I waited patiently for my drink and buttered croissant. after 15mins (which there was only 1 person in front of me) the man then tells me they have no cold brew NO COLD BREW. How does a coffee shop IN a grocery store not have, coffee? He said he can make me a drink similar. After an ETERNITY later I was givin a drink that taste like coffee grounds mixed with stagnant water. I then STILL HAD TO WAIT FOR MY CROISSANT. My friends orders were wrong. One of them got what looked like a half eaten sandwich. Hers drink were wrong too.I think you need to stop paying your employees by the hour people the service is terrible and they are SLOW. Paid by the drink and maybe they will HURRY UP.Terrible. Never coming back.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The service here has become hit or miss. Some mornings I come in and there are 4 people working. Other mornings, there is one person working and you have to stand in line for up to 30 mins to get a drink. Unfortunately it is the only Starbucks in the immediate area, so the location gets a lot of business, therefore it should not consistently be so understaffed. It is not fair to the customers or the employeess.
Atmosphere: 3
Food: 4
Service: 3
The cashier was very nice, and the coffee was served quickly and tasted
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frappuccino
Forget early morning service. Never open on time.
Service: 1
This has nothing to do with employees and everything to do with corporate. This location. Is SO busy and there’s only ever 1 person working at 7-9am monday - Friday. This is ridiculous. FIX IT STARBUCKS…..sincerely one coffee deprived tired woman. (Jarrell here is killing it while the line is 5 people long. Very patient polite and attentive to everyone. Great job to him!!!)
Atmosphere: 1
Food: 1
Service: 1
I used to go to the Perry Hall location when I lived right next door bc it was closer and had a drive through. I switched to this location when I moved closer. I’ve gone here a few times and have had pretty good service, the ladies that work here have been very nice. Today was the worst experience I’ve had, and not any of their faults. I’m hoping to change this review to more stars in the future but will not be going back for a bit.My bf and I stopped to get coffee, he chose the same thing I usually get on a weekly basis. This is my drink of choice, one that I got nailed down a year or two ago. This is the first time I’ve had a man at this location to take my order. When it came out, there were visible layers of liquid and unmixed material in the drink and it looked clear/creamy, compared to the light brown color it usually is. When I asked about the color, the man said that’s just the add-ins I got. It tasted like straight water mixed with milk and was white. No coffee. I asked him to remake it and apologized. He was a little annoyed but went to remake it. He did the same thing and it came out with visible layers again, but I didn’t want to make him remake it again. When I showed him a picture of my normal coffee and how it’s brown, he got more annoyed as he was trying to have a conversation with a friend. The manager told him he was making the lattes wrong and tried explaining how it changes the taste and the mix of the coffee. He was very dismissive. My bf’s coffee came out okay, though he still had to blend it more, the man took the other coffee he made and sipped it in front of everyone, saying it tasted the same, nothing different. If I’m paying over $5-$6+ for a coffee, I want it to be blended right and be drinkable. I could have gone anywhere else and gotten cheaper coffee that was blended right, and without the dismissal. Thank you to the manager that finally stepped in to tell him that the blend of coffee matters, I just wish this happened sooner or our coffees were remade after this was realized. I hope to return in the future to a friendlier atmosphere and blended coffee.
Atmosphere: 3
Food: 3
Service: 2