Don't order from this location. Took them over a hour to get the food ready and send the worst driver ever. This place is trash
Atmosphere: 1
Food: 1
Service: 1
Natasha Hurwitz
The food is great and the service, too. There is no atmosphere since it's a carryout location so I just gave it a 5 to not drag down the rating unnecessarily.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Sticks, Cheese Pizza
Janak Rajani
The delivery lady was extremely rude and did not want to come to the front of the building and deliver the 8 large pizza boxes. She said it was too heavy for her to carry 8 boxes and did not have time to make multiple trips. From the parking area that is right in front of the building, she would have to take 7-8 walking steps to the front door. To cut this interaction short, we just went to her vehicle to retrieve the 8 large pizza boxes. Also, she called us at 11:55 AM when the delivery time was 11:45 AM. By the time the argument got over, and we retrieved the pizza boxes, it was 12:05 in the afternoon, 20 minutes later than the time we had requested for the delivery to show up. This made the entire process very sour for us.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Breadsticks, Create Your Medium Pizza
Monica H
I love the new Melts, but they are very greasy. I hope they can find a way to minimize the grease and not take away the melt because it tastes wonderful!
Food: 4
Service: 4
Ernest Monti
Easy ordering process and quick delivery.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Lovers Pizza
Carmelina Martínez
Good tasteVegetarian options: Good
Atmosphere: 5
Food: 5
Sherrice Allen
Service was quick and efficient. Staff was welcoming and kind. Kept me updated as I waited on my order. All items that I ordered tasted great. I will be a repeat customer.Parking: The parking lot is located in front of the store.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Create Your Medium Pizza, Marinara
K. S.
Pizza was hot by the time I got home. I must have timed it just right!Parking: Reasonable parking.
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Elizabeth. Nguyen
This Pizza Hut located on Nicholson Lane, Bethesda, MD. is one of the BEST customer services and pizza making! A standing ovation to all employees at this store for their hard works to go beyond the customer services and excellent food standard requirements.
Ramona Randall
I went to pizza hut on Nicholson Lane after purchasing 4 pizza and was trying to use some of my bonus points to get 1 additional pizza but it wasn't working on my phone. I went in the store and asked the cashier why the app wasn't working and he turned to the manager, I believe his name was Arthur, who instead of saying, "I apologize sometimes the app has issues" instead he hollers out "I'm ain't giving you nothing and I'm ain't changing nothing". I told him that I not looking for something for free, I just bought 4 pizzas. I was just asking about my reward points. Mind you, I'm almost 70 yrs old and a US Army veteran, I have never been talked to like that in my life and it won't begin now. To top that off, not only was the manager rude, obnoxious and disrespectful, I got all the way home and I wasn't even given the right pizzas. I had to go all the way back to the store and demanded a full refund and you can rest assure that I will NOT return to that Pizza Hut again. Very disappointing, poor management and completely unacceptable!
The fat & extremely rude female named Brittany that works in there on Monday evening is so rude to not only her own staff but to customers too, I ended up canceling my order & leaving. I felt so bad for the sweet older lady attempting to take my order. I will never go to that Pizza Hut again unless they get rid of Brittany the Bully. And Brittany if you’re seeing this maybe if you cared as much about customer service as you do stuffing your fat face, maybe you wouldn’t have stopped the business you work for from making money tonight.
Yvette E
Not great due to the delivery service they use Grub Hub food arrived cold, Pizza Hut was better when they had their own drivers. Idk how it works but maybe use specific grub hub drivers only for pizza hut.Sigh I wish I could rate higher because staff did try to fix my issue and they even offered to remake my order and personally delivery it. However, my kids was hungry so I wasn't going to make her wait longer.We may try again in the future with dine in not delivery.
Jeannine E.
Not great due to the delivery service they use Grub Hub, food arrived cold. This happened before.Pizza Hut delivery was better when they had their own drivers. Idk how it works but maybe use specific grub hub drivers only for pizza hut. Sigh I wish I could rate higher because staff did try to fix my issue and they even offered to remake my order and personally delivery it. However, my kid was hungry so I wasn't going to make her wait longer. We may try again in the future with dine in, not delivery.
Madeleine
Used to be good. They got rid of their delivery drivers so now use doordash which means deliveries are 1-2 hours. Several wrong items in one order (wrong drinks, wrong sauce on wings, forgot dipping sauce (which was an extra fee, not free with wings)). Portion sizes have been steadily decreasing along with price increases.
HANINE AHMAD
Never ever order from this location , the staff are so rude . I order a pizza when they deliver it they dropped it on the floor they never call me to pick it up from the door so they decide to leave it on the floor!!!! when I picked it up I found bugs inside the pizza . I try to call them back to come pick it up they lady was so rude with me ! Never expected it that from them! I’ll never order Pizza Hut again !!!!!
Don't order from this location. Took them over a hour to get the food ready and send the worst driver ever. This place is trash
Atmosphere: 1
Food: 1
Service: 1
The food is great and the service, too. There is no atmosphere since it's a carryout location so I just gave it a 5 to not drag down the rating unnecessarily.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Sticks, Cheese Pizza
The delivery lady was extremely rude and did not want to come to the front of the building and deliver the 8 large pizza boxes. She said it was too heavy for her to carry 8 boxes and did not have time to make multiple trips. From the parking area that is right in front of the building, she would have to take 7-8 walking steps to the front door. To cut this interaction short, we just went to her vehicle to retrieve the 8 large pizza boxes. Also, she called us at 11:55 AM when the delivery time was 11:45 AM. By the time the argument got over, and we retrieved the pizza boxes, it was 12:05 in the afternoon, 20 minutes later than the time we had requested for the delivery to show up. This made the entire process very sour for us.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Breadsticks, Create Your Medium Pizza
I love the new Melts, but they are very greasy. I hope they can find a way to minimize the grease and not take away the melt because it tastes wonderful!
Food: 4
Service: 4
Easy ordering process and quick delivery.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Lovers Pizza
Good tasteVegetarian options: Good
Atmosphere: 5
Food: 5
Service was quick and efficient. Staff was welcoming and kind. Kept me updated as I waited on my order. All items that I ordered tasted great. I will be a repeat customer.Parking: The parking lot is located in front of the store.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Create Your Medium Pizza, Marinara
Pizza was hot by the time I got home. I must have timed it just right!Parking: Reasonable parking.
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
This Pizza Hut located on Nicholson Lane, Bethesda, MD. is one of the BEST customer services and pizza making! A standing ovation to all employees at this store for their hard works to go beyond the customer services and excellent food standard requirements.
I went to pizza hut on Nicholson Lane after purchasing 4 pizza and was trying to use some of my bonus points to get 1 additional pizza but it wasn't working on my phone. I went in the store and asked the cashier why the app wasn't working and he turned to the manager, I believe his name was Arthur, who instead of saying, "I apologize sometimes the app has issues" instead he hollers out "I'm ain't giving you nothing and I'm ain't changing nothing". I told him that I not looking for something for free, I just bought 4 pizzas. I was just asking about my reward points. Mind you, I'm almost 70 yrs old and a US Army veteran, I have never been talked to like that in my life and it won't begin now. To top that off, not only was the manager rude, obnoxious and disrespectful, I got all the way home and I wasn't even given the right pizzas. I had to go all the way back to the store and demanded a full refund and you can rest assure that I will NOT return to that Pizza Hut again. Very disappointing, poor management and completely unacceptable!
Restaurantji Recommends
The fat & extremely rude female named Brittany that works in there on Monday evening is so rude to not only her own staff but to customers too, I ended up canceling my order & leaving. I felt so bad for the sweet older lady attempting to take my order. I will never go to that Pizza Hut again unless they get rid of Brittany the Bully. And Brittany if you’re seeing this maybe if you cared as much about customer service as you do stuffing your fat face, maybe you wouldn’t have stopped the business you work for from making money tonight.
Not great due to the delivery service they use Grub Hub food arrived cold, Pizza Hut was better when they had their own drivers. Idk how it works but maybe use specific grub hub drivers only for pizza hut.Sigh I wish I could rate higher because staff did try to fix my issue and they even offered to remake my order and personally delivery it. However, my kids was hungry so I wasn't going to make her wait longer.We may try again in the future with dine in not delivery.
Not great due to the delivery service they use Grub Hub, food arrived cold. This happened before.Pizza Hut delivery was better when they had their own drivers. Idk how it works but maybe use specific grub hub drivers only for pizza hut. Sigh I wish I could rate higher because staff did try to fix my issue and they even offered to remake my order and personally delivery it. However, my kid was hungry so I wasn't going to make her wait longer. We may try again in the future with dine in, not delivery.
Used to be good. They got rid of their delivery drivers so now use doordash which means deliveries are 1-2 hours. Several wrong items in one order (wrong drinks, wrong sauce on wings, forgot dipping sauce (which was an extra fee, not free with wings)). Portion sizes have been steadily decreasing along with price increases.
Never ever order from this location , the staff are so rude . I order a pizza when they deliver it they dropped it on the floor they never call me to pick it up from the door so they decide to leave it on the floor!!!! when I picked it up I found bugs inside the pizza . I try to call them back to come pick it up they lady was so rude with me ! Never expected it that from them! I’ll never order Pizza Hut again !!!!!