Auntie Anne’s is the best Pretzel Store I’ve seen in my life. I love the cinnamon pretzels and I did try the pepperoni pretzel and it was delicious! I tried the confetti pretzel and it was super delicious!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Confetti Nuggets
Jay S
I had got a order of mini dogs, i take bit of one and it’s raw dough. i go back up to register and let them know and she tells me “that’s how they are.” all the times i’ve gotten them they’re never like that and fully cooked. i didn’t receive my money back either
Cristina Rubio
Waited in line for 15 minutes get to register to place order what I want was cooking said it be done in 5 minutes and i couldnt order id but I'd have to get back in long line..for what me to get back to register and they be out again.. horrible customer service..don't deserve 1 star ?
helensK201ZK
Had a craving for Auntie Annie's pretzel bites, so we went to the Salisbury Mall on Sunday at lunch time. They were quite busy while we were there, as many people seemed to have the same idea we did. The large pretzel bites had just come out of the oven and with their honey mustard sauce, they were sooo good. I know they're not good for us, but we've been relaxing the rules a bit during the pandemic, since we can't travel or socialize as much. Madison and the other female that were filling the orders were very pleasant and helpful and kept the line moving well. A special treat when you need a lift or need to get out of the house.
HDS
Worst business ever! They literally take your money online and when you go get your order tell you they don't have mobile ordering and will do nothing about it. No refund and no order!
Lorraine Huerto
The pretzel is burn. One of there crew playing the dough yesterday, she punch it .
Cheryl Wilson
Never again will I go there burnt Cinnamon nuggets and I paid 5.50 worst ever when I work in dover mall they are the best when I work here in Salisbury mall I’ll get nothing there
mjshss2
Had been having a craving for an Auntie's Annie's pretzel and finally made it to the mall. Decided on the pretzel bites. I got the honey mustard dip and my husband got the cheese dip. The small cup was a generous amount of bites and they had a good taste. But alas, it was apparent they had been baked a while ago and sat under the heat light. They weren't as fresh as they could have been and they weren't hot. Very disappointing, but the taste and flavor was still good. They just would have been so much better if they had been hot. It was 2:00 PM, so the lunch rush had gone. If I were to go back at an off hour, I would ask when the next batch would be out of the oven, and order fresh ones.
Heather
Worst business ever! They literally take your money online and when you go get your order tell you they don't have mobile ordering and will do nothing about it. No refund and no order!
Erik Weber
Twice I went there, I was unsatisfied with the food however during my last visit the pretzels were nice and hot. They have friendly staff and the kiosk and other location in the mall are both pretty clean
Mangers just let customers talk to their employees any kind of way and just sit there and watch it happen don't ever eat there.
Stephanie Rivera
Extremely rude servers for absolutely no reason and then followed me to another section of the food court to make sure i didn’t write a bad review because of how taken aback i was at the pure rudness and attitude for no reason soo good luck
Wendy Collins-Burden
Trending photo of employees sitting on counter on Facebook
George Heath
Maybe y’all should buy them something to sit on…
Trentboy_YT
We went to the mall to get some pretzels and they told us they don’t have any pretzels ready at the moment. Now I know I should be patient but they are known for their pretzels and they tell us they are out! Disappointment. I will give them another chance though.
Auntie Anne’s is the best Pretzel Store I’ve seen in my life. I love the cinnamon pretzels and I did try the pepperoni pretzel and it was delicious! I tried the confetti pretzel and it was super delicious!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Confetti Nuggets
I had got a order of mini dogs, i take bit of one and it’s raw dough. i go back up to register and let them know and she tells me “that’s how they are.” all the times i’ve gotten them they’re never like that and fully cooked. i didn’t receive my money back either
Waited in line for 15 minutes get to register to place order what I want was cooking said it be done in 5 minutes and i couldnt order id but I'd have to get back in long line..for what me to get back to register and they be out again.. horrible customer service..don't deserve 1 star ?
Had a craving for Auntie Annie's pretzel bites, so we went to the Salisbury Mall on Sunday at lunch time. They were quite busy while we were there, as many people seemed to have the same idea we did. The large pretzel bites had just come out of the oven and with their honey mustard sauce, they were sooo good. I know they're not good for us, but we've been relaxing the rules a bit during the pandemic, since we can't travel or socialize as much. Madison and the other female that were filling the orders were very pleasant and helpful and kept the line moving well. A special treat when you need a lift or need to get out of the house.
Worst business ever! They literally take your money online and when you go get your order tell you they don't have mobile ordering and will do nothing about it. No refund and no order!
The pretzel is burn. One of there crew playing the dough yesterday, she punch it .
Never again will I go there burnt Cinnamon nuggets and I paid 5.50 worst ever when I work in dover mall they are the best when I work here in Salisbury mall I’ll get nothing there
Had been having a craving for an Auntie's Annie's pretzel and finally made it to the mall. Decided on the pretzel bites. I got the honey mustard dip and my husband got the cheese dip. The small cup was a generous amount of bites and they had a good taste. But alas, it was apparent they had been baked a while ago and sat under the heat light. They weren't as fresh as they could have been and they weren't hot. Very disappointing, but the taste and flavor was still good. They just would have been so much better if they had been hot. It was 2:00 PM, so the lunch rush had gone. If I were to go back at an off hour, I would ask when the next batch would be out of the oven, and order fresh ones.
Worst business ever! They literally take your money online and when you go get your order tell you they don't have mobile ordering and will do nothing about it. No refund and no order!
Twice I went there, I was unsatisfied with the food however during my last visit the pretzels were nice and hot. They have friendly staff and the kiosk and other location in the mall are both pretty clean
Restaurantji Recommends
Mangers just let customers talk to their employees any kind of way and just sit there and watch it happen don't ever eat there.
Extremely rude servers for absolutely no reason and then followed me to another section of the food court to make sure i didn’t write a bad review because of how taken aback i was at the pure rudness and attitude for no reason soo good luck
Trending photo of employees sitting on counter on Facebook
Maybe y’all should buy them something to sit on…
We went to the mall to get some pretzels and they told us they don’t have any pretzels ready at the moment. Now I know I should be patient but they are known for their pretzels and they tell us they are out! Disappointment. I will give them another chance though.