Dunkin'

14328 Layhill Rd, Silver Spring
(301) 438-0234

Recent Reviews

Ellie B

DO NOT COME HERE! worst experience at a dunkin. my fiancé and I were greeted with this lady that had a horrible attitude. we asked for a moment at the drive through so she decided it was best to just ask another coworker to come to the window to greet us in spanish instead. ( We asked for a minute to look at the menu, not an interpreter.) They have almost no food or drinks “in stock” so we were already compromising our experience there.We made it to the window when the lady who originally greeted us finally decided to attend to us. Only to be given what seems like leftover donuts. ( don’t get any sprinkled donuts, they will only come with sprinkles on the side with very little frosting )So we went inside as we weren’t satisfied with the food or drinks we were given to ask for a refund. I felt very interrogated and got backed into a corner by, again, their very rude employees.After minutes of the interrogation we were eventually told we have to come at 6am the next day if we wanted to speak to the manager so we can possibly get our refund but that our food looked just fine to them.Very unsatisfied. I will never recommend this location to anyone. I’m more than disappointed. Smh.

David Ballard

Ordered large cappuccino from here I got half a cup of coffee so much room in the cup including foam that could fit a medium from 7-Eleven inside just go to Starbucks or go to 7-Eleven or the other dunkin

Atmosphere: 1

Food: 1

Service: 1

NKECHI NJIDEKA

Line is always long at the drive thru

Nathaniel Bailey

Smells like a bathroom inside the whole place and the service was extremely poor. Walked out without getting anything.

Atmosphere: 1

Food: 5

Service: 1

BM35HB

The young guy here while I am inside is always cursing. He seems unprofessional. I am only here temporarily. And he’s on his phone right now.

Atmosphere: 2

Food: 2

Service: 3

julieta quinonez

Terrible service. This has to be the worst Dunkin’ Donuts. I’ve never had a good experience any time I’ve come to this location. It doesn’t matter the day or time. The customer service and wait when there is no one there is mind blowing.

Service: 1

Sarah Stout Powers

I guess the people working there were semi-polite, BUT I placed a mobile order at 8:31 AM and I’m currently still waiting for it to be fulfilled at 9:15 AM. I even went inside after sitting in the drive thru for 10 minutes thinking it would be faster

Atmosphere: 1

Food: 4

Service: 1

Justin Tarnow

I went here with my daughter and the coworkers were so behind on orders that they started arguing and cussing with one and other in front of my daughter! You could also hear them all bickering while They were in the back also. They were moving so slow that they took over 15 minutes to make two coffees and a muffin for us.I’m so not going back EVER again.

Atmosphere: 1

Food: 3

Service: 1

Aria L

they literally sit in the dine in area in their phones. drive thru line takes forever. only kids work here, like high schoolers. ridiculous.

Atmosphere: 1

Food: 1

Service: 1

Amina Barro

Worst service ever. Will never step my feet in this location again. They served the worst service.

Atmosphere: 1

Food: 1

Service: 1

Jung Hun Kang

No donut at 01:00 PMwhat else do I need to say+ Employees and service are horrible

Atmosphere: 1

Food: 1

Service: 1

Isabelle V

This is a friendly local dunkin' donuts ? They are always super sweet to me, and the area is ALWAYS clean. You can smell the bleach upon entering! They always have fresh donuts and pastries in stock, and I love the mini donut balls there for my kids and I to share. It's so affordable for a mum of two! The space is limited for seating. Maybe about 6 people can eat and rest at one time. It doesn't get much crowded, so it won't be an issue most days. During the holidays and school days off, expect it to be packed. Remember, they make fresh and delicious food, so it is worth the wait. !Parking: You can park right in front of the restaurant or go through the drive through.Kid-friendliness: Clean bathroom, mini donut balls, kid infant seats, and a window area for them to eat and rest by the restroom away from judgemental eyes.Wheelchair accessibility: You can roll yourself there, yes!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts

Angela Richardson

The drive thru is super slow, staff seem overwhelmed, under trained. This location needs better management and staff need re-training. If you pay cash, a lot of times they can’t make change because the register is short on money, you would think as a new location they would do better.

Atmosphere: 3

Food: 4

Service: 2

Key F.

They had no food or drinks whatsoever, but they do have good customer service, plus we had to have cash, and I do not recommend this.

HE

This Dunkin’s service is absolutely terrible. I’ve mobile ordered from here 2 times, and my order has not been ready on time once. Yesterday, I had my order set for pick up at 6:30am. I got there at 6:35am and they hadn’t even started my order! I got a dozen donuts, and 10 munchkins. They weren’t even working on it when I got there. They were prioritizing their in-store clients. A group of 4 walked in while I was there, ordered at the front, and left before my order was even started. There was a gentlemen who had been there waiting for his mobile order of donuts before I even got there, and they hadn’t started his order. I waited patiently giving the benefit of the doubt that maybe they were super busy, but that they knew I was waiting. They didn’t even ask me what I was there for. The gentlemen who had been waiting longer that I had, had to interrupt and say that he’s still waiting on his donuts. Then I said I am as well. This was at 6:37. It took them a couple minutes to even start our orders. I left there at 6:40 with my order. They had no excuse and did not apologize. I was severely disappointed with the service here. Absolutely absurd. I’ll give it one more chance, but after that, I will not be returning.

Service: 1

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