Frozen custard is way better than Carmen's or any ice cream - well Blue Bell Vanilla comes close! Love the frozen custard almost all the ways it is offered. But the chocolate chip cookie sandwiches ruin it. Horrible tasting cookies that are worse tasting than the cheapest store bought kind AND undercooked so the sugar & fat (NOT butter for sure) don't caramelize. The Oreo cookie kind taste good. Furthermore, we bought six packs of the custard cookies three times before both last year & twice recently. Their size has been reduced! Big difference methinks. $28 for the six crappy chocolate chip cookies & $19 for a pint of vanilla custard for delivery. Gouging when Baskin Robbins, Jerry's, & Bruster's is way less. $58 with Uber Eats $7.19 service fee & tip for two items. I ordered the Oreo but my received order is the wrong cookie because nobody wants the CC cookie ones, so the run out of Oreo & foist off the surplus of CC to delivery customers. We are frozen custard beggars, so we use what we can get but doubt we will be ordering the cookies anymore.
J B.
I have been going to this Rita's location for many years now, and I have never had a complaint until today. I've always primarily seen the same two women working no matter when I stop by. I'm always greeted with a smile, and my treat always hits the spot. Today I was very disappointed not with my Italian Ice, but with the service. Per usual, I was greeted with service with a smile. However, at the end, when I asked if I could taste the Unicorn flavor, I was told "We don't sell that one here" despite it being posted on their window as one of their available flavors of the day. I asked again to ensure that I'd heard correctly and again I was told "We don't sell that one here" at which time I said "Thank You" and left with the understanding that I would never return again. Little did she know, I've studied behavior by profession for nearly 20 years, so I immediately knew that she was lying straight to my face, which was very disappointing. I guess she "assumed" I would not make an additional purchase (which I planned to if I liked it); either that or she didn't want to make the effort required to simply let me sample the product. To make sure I wasn't reading the matter wrong, I had my coworker call over there less than 10 minutes later at which time she spoke to the same woman who stated that she'd just updated the flavors online. When my coworker asked directly if they had the Unicorn flavor, she said, "Oh yeah. We have that one too, and the Coconut Lime flavor" SMH. So I was right! Very disappointing and a customer now lost for good! This is why it's so hard to support my own people.
Monica K.
I'm surprised to see all the negative reviews regarding customer service. This was my first time at this location and I had a great experience. The line moved quickly, I placed my order with no issues, the staff were polite and helpful, and I received my order within 2 minutes of paying. No complaints! I got the mango gelatin with vanilla custard, my go to and always delicious! I ordered the small, but could easily take on a large on a hot summer day. I say give this location a chance!
Todd T.
Closed at 9:00pm on a Friday night during the summer... Feels kinda weird to me. Apparently that's normal for ice cream store?
Bryanela A.
Very rude customer service. Always seems to be that way. Italian Ice is good but the staff could be nicer.
Sara M.
Have you ever had a customer service experience that just ruined your day? That was my experience today when I called to inquire the days flavors. When I checked online the website ironically said check the website for todays flavors. No help there. I went back only to have the website say call for todays flavors. So I called. And the level of exasperated attitude I got on the phone was downright distasteful and for a dessert place that's saying something. I simply asked to be read the flavors. I was told to check online. I informed them that the flavors were not listed there and was asked what flavor I wanted. I wanted to hear my options. Well that was clearly not possible and I was handed off to a manager who was even more exasperated with me for my simple questions. She said the exact Same thing. It's on the website. No it isn't. What flavor do you want. I want to be read what's available. I was told that they were busy helping guests, I said I'd wait. It took her less than 10 seconds to ramble off the list of flavors. By the time we finished I felt like this clearly isn't a place to give my business to. It's too bad because the product is lovely but being treated like a nuisance is unacceptable..
Colton C.
The Staff are rude, won't speak up so we can hear them an are just not worth the frustration to deal with. Rita, if you're reading this, I want my money back. We won't return to this location
Maggie Carrick
Fresh and delicious!
Isabelle K.
This is my first experience going! It was a fun atmosphere getting the desserts outside and enjoying them on the bench. I noticed it is a popular hangout for kids but adults can enjoy just as well. I got the chocolate + vanilla swirl on a waffle cone. It took me back to childhood and my family had a milkshake and mango gelato. All pleasing for a hot spring day. The customer service was nice. A pleasant elderly lady and her grand children serving. Planning on making it a after pool spot. Somewhere we can cool off as a family. Sign up with email and receive coupons to print for future purchases. I believe they are not open all year round, just seasonally (spring, summer, early fall) and close for winter.
Alexis C.
I want to start by saying I don't understand why this location has so many bad reviews . I frequent this location on a regular during open season and have not once had a bad experience. The lines of course are always long , but the staff works to move the queue quickly . I ordered my usually mango gelati with vanilla custard and a vanilla custard with sprinkles for my son, and both were good as usual . The lady who took my order was very nice and helpful as well as the lady who gave me my order once it was ready. Don't let the negative reviews deter you, if you area and in the mood for a cold treat this is the spot to go to.
We are regulars and love Rita's crepes from sweet to savory. As good a crepe you will find without an international flight.
Kyle de La Viez
From appearance to taste this crepes were lack luster across the board. The caprese was only spinach and cheese with no pesto or tomatoes as listed while the lemon & sugar was lemon flavoring. The appearance was sloppy and showed the weak structure from the beginning. All in all the worst crepe I've had in all fronts.
Kathy Q.
Lady that works there is so rude!!!!! Everytime I go I have a bad time. Seriously. I'm not going anymore. Looking at the reviews I'm glad I'm not alone, I thought I was tripping.
Rebecca F.
Fantastic service! When I checked in, I couldn't see the staff member behind the window. She was helpful in answering my question if cash was accepted and it is. She was very friendly and efficient!I had the large twisted cake cone... I couldn't take a photo since it was melting all over my hands.I will definitely be back!
Dan C.
Nice location with plenty of outdoor space. Custard and other items are all really good. Price point is not he higher side and this location has not adjusted to the current times. Be prepared to wait. Staff was polite and tried to keep the line moving quick. A once in a while option.
Frozen custard is way better than Carmen's or any ice cream - well Blue Bell Vanilla comes close! Love the frozen custard almost all the ways it is offered. But the chocolate chip cookie sandwiches ruin it. Horrible tasting cookies that are worse tasting than the cheapest store bought kind AND undercooked so the sugar & fat (NOT butter for sure) don't caramelize. The Oreo cookie kind taste good. Furthermore, we bought six packs of the custard cookies three times before both last year & twice recently. Their size has been reduced! Big difference methinks. $28 for the six crappy chocolate chip cookies & $19 for a pint of vanilla custard for delivery. Gouging when Baskin Robbins, Jerry's, & Bruster's is way less. $58 with Uber Eats $7.19 service fee & tip for two items. I ordered the Oreo but my received order is the wrong cookie because nobody wants the CC cookie ones, so the run out of Oreo & foist off the surplus of CC to delivery customers. We are frozen custard beggars, so we use what we can get but doubt we will be ordering the cookies anymore.
I have been going to this Rita's location for many years now, and I have never had a complaint until today. I've always primarily seen the same two women working no matter when I stop by. I'm always greeted with a smile, and my treat always hits the spot. Today I was very disappointed not with my Italian Ice, but with the service. Per usual, I was greeted with service with a smile. However, at the end, when I asked if I could taste the Unicorn flavor, I was told "We don't sell that one here" despite it being posted on their window as one of their available flavors of the day. I asked again to ensure that I'd heard correctly and again I was told "We don't sell that one here" at which time I said "Thank You" and left with the understanding that I would never return again. Little did she know, I've studied behavior by profession for nearly 20 years, so I immediately knew that she was lying straight to my face, which was very disappointing. I guess she "assumed" I would not make an additional purchase (which I planned to if I liked it); either that or she didn't want to make the effort required to simply let me sample the product. To make sure I wasn't reading the matter wrong, I had my coworker call over there less than 10 minutes later at which time she spoke to the same woman who stated that she'd just updated the flavors online. When my coworker asked directly if they had the Unicorn flavor, she said, "Oh yeah. We have that one too, and the Coconut Lime flavor" SMH. So I was right! Very disappointing and a customer now lost for good! This is why it's so hard to support my own people.
I'm surprised to see all the negative reviews regarding customer service. This was my first time at this location and I had a great experience. The line moved quickly, I placed my order with no issues, the staff were polite and helpful, and I received my order within 2 minutes of paying. No complaints! I got the mango gelatin with vanilla custard, my go to and always delicious! I ordered the small, but could easily take on a large on a hot summer day. I say give this location a chance!
Closed at 9:00pm on a Friday night during the summer... Feels kinda weird to me. Apparently that's normal for ice cream store?
Very rude customer service. Always seems to be that way. Italian Ice is good but the staff could be nicer.
Have you ever had a customer service experience that just ruined your day? That was my experience today when I called to inquire the days flavors. When I checked online the website ironically said check the website for todays flavors. No help there. I went back only to have the website say call for todays flavors. So I called. And the level of exasperated attitude I got on the phone was downright distasteful and for a dessert place that's saying something. I simply asked to be read the flavors. I was told to check online. I informed them that the flavors were not listed there and was asked what flavor I wanted. I wanted to hear my options. Well that was clearly not possible and I was handed off to a manager who was even more exasperated with me for my simple questions. She said the exact Same thing. It's on the website. No it isn't. What flavor do you want. I want to be read what's available. I was told that they were busy helping guests, I said I'd wait. It took her less than 10 seconds to ramble off the list of flavors. By the time we finished I felt like this clearly isn't a place to give my business to. It's too bad because the product is lovely but being treated like a nuisance is unacceptable..
The Staff are rude, won't speak up so we can hear them an are just not worth the frustration to deal with. Rita, if you're reading this, I want my money back. We won't return to this location
Fresh and delicious!
This is my first experience going! It was a fun atmosphere getting the desserts outside and enjoying them on the bench. I noticed it is a popular hangout for kids but adults can enjoy just as well. I got the chocolate + vanilla swirl on a waffle cone. It took me back to childhood and my family had a milkshake and mango gelato. All pleasing for a hot spring day. The customer service was nice. A pleasant elderly lady and her grand children serving. Planning on making it a after pool spot. Somewhere we can cool off as a family. Sign up with email and receive coupons to print for future purchases. I believe they are not open all year round, just seasonally (spring, summer, early fall) and close for winter.
I want to start by saying I don't understand why this location has so many bad reviews . I frequent this location on a regular during open season and have not once had a bad experience. The lines of course are always long , but the staff works to move the queue quickly . I ordered my usually mango gelati with vanilla custard and a vanilla custard with sprinkles for my son, and both were good as usual . The lady who took my order was very nice and helpful as well as the lady who gave me my order once it was ready. Don't let the negative reviews deter you, if you area and in the mood for a cold treat this is the spot to go to.
Restaurantji Recommends
We are regulars and love Rita's crepes from sweet to savory. As good a crepe you will find without an international flight.
From appearance to taste this crepes were lack luster across the board. The caprese was only spinach and cheese with no pesto or tomatoes as listed while the lemon & sugar was lemon flavoring. The appearance was sloppy and showed the weak structure from the beginning. All in all the worst crepe I've had in all fronts.
Lady that works there is so rude!!!!! Everytime I go I have a bad time. Seriously. I'm not going anymore. Looking at the reviews I'm glad I'm not alone, I thought I was tripping.
Fantastic service! When I checked in, I couldn't see the staff member behind the window. She was helpful in answering my question if cash was accepted and it is. She was very friendly and efficient!I had the large twisted cake cone... I couldn't take a photo since it was melting all over my hands.I will definitely be back!
Nice location with plenty of outdoor space. Custard and other items are all really good. Price point is not he higher side and this location has not adjusted to the current times. Be prepared to wait. Staff was polite and tried to keep the line moving quick. A once in a while option.