Popeyes Louisiana Kitchen

4621 Silver Hill Rd, Suitland-Silver Hill
(301) 420-1600

Recent Reviews

Katina Beale

Went to this Popeyes to get the honey lemon pepper wings. They put these wings in the regular box container instead of the plastic container it’s supposed to come in. The cashier keep over talking me when I was trying to order and when I specifically said no ice in my drink, she proceeded to put ice in my drink. I had to honk the horn to let her know no ice and she had an attitude afterwards. I do not recommend going there if you want these type of wings because the sauce on the wings will end up in the bottom of the bag as you can see in the picture.

Atmosphere: 1

Food: 2

Service: 1

Rachier B

Horrible customer service. Not the employees fault just really bad management I'm mean really bad. Didn't read any other comments but I guess it's the same....

Atmosphere: 1

Food: 2

Service: 1

Larry Brown

The service here is TRASH!!!! WOULD DEFINITELY RECOMMEND TO GO SOMEWHERE ELSE!!!!!!!

Atmosphere: 1

Food: 3

Service: 1

Taylor Michelle

This Popeyes is the best in the area. Everything is always fresh. Always give you good customer service. Extra sauce. Always put napkins in the bag. I love this Popeyes. Please come here! Its so good.

Atmosphere: 5

Food: 5

Service: 5

Jo Ann Stinson

Had a shrimp tackle box... tasty.

Food: 4

Service: 3

Recommended dishes: Classic Chicken Sandwich Dinner

Terri Perdue

Manny was rude and inconsiderate of the customers and his coworkers. The young lady working front register called him repeatedly for an override, but he didn't bother coming out until the customer started calling for him loudly. Then, even though I ordered online, my order wasn't started until 10 mins after I got there and Manny was refusing to give me my food because your app doesn't put my name on digital receipt but clearly showed what I ordered and that it was paid for. I still had to ask for my drink cup and then go back in because he only gave me 1 sandwich, and there were 2 on it, and I then had to wait for them to make it.

Atmosphere: 3

Food: 4

Service: 1

Recommended dishes: Spicy Chicken Sandwich

Selena Hancock

Today I had Horrible thing happen the Cashier took my order and I tapped my Debit Card and the Cashier threw my receipt In the trash and came back and In front of a lot of people and said your order was declined and I pulled out my cell phone with the transaction approved and the money was deducted from my account If I wasn’t sick today I would’ve have cursed them out but I just took my nasty food and left it’s sad you have to go to other areas to get food please get a receipt for your food after you pay she had something slick going on Devil

Atmosphere: 1

Food: 1

Service: 1

Debra Gaines

It's not a lot of parking here but they do have a drive through.Wheelchair accessibility: It is wheelchair accessible

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Chicken Meal

Michelle Thompson

I went there 2/13/24 at about 8:10pm, and it was a disgrace the behavior and attitude of the workers there. I was totally ignored and had to walk away extremely angry/ frustrated at their customer service which in fact should be zero absolutely poor. I felt so disrespected and hurt by their actions. Everybody decide to stick at the window. Avoid it at all cost. Absolutely ridiculous.

Atmosphere: 1

Food: 5

Service: 1

Charles Valentine

Had to ask two times about missing item.

Atmosphere: 4

Food: 4

Service: 3

Recommended dishes: 12 Piece Spicy Chicken

Cinchona Elyse

It's really hard going to places that have good customer service nowadays. When I find them, I review them and give them the credit they deserve. To have more people support those kinds where your HARD earned money is appreciated. This location is not it ... What gets me is, one will take the time out to APPLY for a position to work WITH the public. Then will DECIDE to give the WORST service possible. I will NEVER understand it.

Atmosphere: 1

Food: 2

Service: 1

Pat Moss

This Popeyes need to be closed down! They were rude and food was cold! I will not patronizing this establishment again! I wish I could give a “0”. Only in the neighborhood, just ghetto!

Atmosphere: 1

Food: 1

Service: 1

WADE Smith

Last 4 Visits only one spicy chicken like it was PRE COVID-19-19. Two of the times chicken was mild. One time part of chicken was spicy. One time it was perfect.

Food: 2

Service: 2

Alisha Monroe

I only go to this location every once in awhile because they are right around the corner from my home so it saves time when I need food fast. But I most likely will stop going again because they still inconvenience me. They leave food out of my order, sometimes make me wait a ridiculous amount of time for food that I ordered ahead on the app, and often have rude employees. One employee once called me ugly because she messed up my order. I wasn't rude to her until she called me names, then she escalated the situation with threats. This was several months ago, and I haven't seen her since but I also took a break from visiting there. I often try to avoid this location because of the inaccuracies when completing orders. I also stop going there for a long while after I contracted covid during one visit. I strongly believe I got it from an employee who was on break in the dining area. It was my only time dining in there. He was walking around coughing. The air smelled nasty. That was a short visit but I still got very sick with covid afterwards. I rarely go here but I owe it to myself to never go again quite honestly.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: New 12pc Wings Combo, 3pc Handcrafted Tenders Combo

thomas jefferson

My order was not correct and was missing

Atmosphere: 1

Food: 3

Service: 2

Recommended dishes: New 12pc Wings Combo, Fried Chicken, Regular Mashed Potatoes with Cajun Gravy

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