Terrible customer service and the manager Cherokee didn’t know how to run it no wonder it got shut down the management was just ghetto frfr
Lil_ llama_
I could not believe a Burger King that is a international restaurant could be so dirty! This one at Townson mall need to be inspected and close down!!It was shocking to se visible dirt on the counter and on the tv and order board just about where the food is being preparedThis place is a health hazard!!!!disgusting
Antoinette Gross
We receive the worst service that you could imagine from the young lady that was working at this Burger King at the Towson town center mall. She was working alone and there was a line of people waiting to order and also to receive their orders. We waited over 30 minutes to get our order and the food was cold. I asked her could we please have fresh hot food she told me to wait I waited 20 minutes while she waited on other customers and refused to give me fresh hot food. She was very disrespectful and indignant. She claimed that she would give me a refund after waiting another 20 minutes. The service from this person is horrible and when I asked for her manager she refused to give out any information and when you call she will tell you that she is the manager and then hang up on you
Christina Armani
This location is terrible. I love onion rings and order them but I’d get rung up for fries EVERY time. I know new employees come in and out but they have a onion ring button and there is no excuse for this to happen each time. Also I was accused of throwing fries when I clearly did not. The fries were neatly in the box. Just because I was a bit aggravated it doesn’t mean I should be accused of stuff and I was not being violent or using language. I am still a customer. Not interested in using this BK anymore.
Marko Hranilovic
Worst Burger king ever
Persia F.
Went to this location today. Doors are locked so only drive through is open. At the window you could get contact high from the 2nd hand smoke from pot. Not by business but my order was so messed up as well as the people in front and behind me.
shanna mccullough
Warm fries served
Jay G.
My wife and I were both hungry and she wanted a whopper with cheese and no lettuce. The person making the food not only got the order wrong but didn't seem to care what was going on. Didn't say sorry or anything ! I don't care if you're having a bad day or don't want to be at work in the first place. Your there and you should be professional while working. I will definitely think twice about getting food from that location again. Fire the person making the food !
Eva Harris
I ordered the Whopper and fries my Whopper was red in the middle not done at all my fries was cold I received attitude when I asked for hot fries I even left a tip did not believe that my food would be a big disappointment to me today.. I understand we all have our off days.
Cassie H
It says it's open until midnight and has a drive thru, but both of these are false. It's on the third floor inside the food court, so it's not accessible to the exterior. Food is decent
The service was great. I did not mind the wait because the food was freshly made and tasty. They were not to busy at the time I visited.
Nicole Gough
Love it
v-GotzIQ
My food was not done it came out raw!
Cole Simmons
Worst customer service I've had in years. Employees weren't properly wearing masks, didn't make eye contact, didn't even ask what drink I wanted with my meal or size meal, and kept trying to prematurely ring me up and make me leave. Hire some decent employees who actually wanna work. Thanks for introducing me to Sarku instead letting of going through a meal they probably wouldn't have made right anyways.
nasser ali
One employee says they take the app coupons then the cashier says they don’t. Then the Asian owner is super cheap about napkin and ketchup. Get ur policy together and stop being cheap about napkin
Terrible customer service and the manager Cherokee didn’t know how to run it no wonder it got shut down the management was just ghetto frfr
I could not believe a Burger King that is a international restaurant could be so dirty! This one at Townson mall need to be inspected and close down!!It was shocking to se visible dirt on the counter and on the tv and order board just about where the food is being preparedThis place is a health hazard!!!!disgusting
We receive the worst service that you could imagine from the young lady that was working at this Burger King at the Towson town center mall. She was working alone and there was a line of people waiting to order and also to receive their orders. We waited over 30 minutes to get our order and the food was cold. I asked her could we please have fresh hot food she told me to wait I waited 20 minutes while she waited on other customers and refused to give me fresh hot food. She was very disrespectful and indignant. She claimed that she would give me a refund after waiting another 20 minutes. The service from this person is horrible and when I asked for her manager she refused to give out any information and when you call she will tell you that she is the manager and then hang up on you
This location is terrible. I love onion rings and order them but I’d get rung up for fries EVERY time. I know new employees come in and out but they have a onion ring button and there is no excuse for this to happen each time. Also I was accused of throwing fries when I clearly did not. The fries were neatly in the box. Just because I was a bit aggravated it doesn’t mean I should be accused of stuff and I was not being violent or using language. I am still a customer. Not interested in using this BK anymore.
Worst Burger king ever
Went to this location today. Doors are locked so only drive through is open. At the window you could get contact high from the 2nd hand smoke from pot. Not by business but my order was so messed up as well as the people in front and behind me.
Warm fries served
My wife and I were both hungry and she wanted a whopper with cheese and no lettuce. The person making the food not only got the order wrong but didn't seem to care what was going on. Didn't say sorry or anything ! I don't care if you're having a bad day or don't want to be at work in the first place. Your there and you should be professional while working. I will definitely think twice about getting food from that location again. Fire the person making the food !
I ordered the Whopper and fries my Whopper was red in the middle not done at all my fries was cold I received attitude when I asked for hot fries I even left a tip did not believe that my food would be a big disappointment to me today.. I understand we all have our off days.
It says it's open until midnight and has a drive thru, but both of these are false. It's on the third floor inside the food court, so it's not accessible to the exterior. Food is decent
Restaurantji Recommends
The service was great. I did not mind the wait because the food was freshly made and tasty. They were not to busy at the time I visited.
Love it
My food was not done it came out raw!
Worst customer service I've had in years. Employees weren't properly wearing masks, didn't make eye contact, didn't even ask what drink I wanted with my meal or size meal, and kept trying to prematurely ring me up and make me leave. Hire some decent employees who actually wanna work. Thanks for introducing me to Sarku instead letting of going through a meal they probably wouldn't have made right anyways.
One employee says they take the app coupons then the cashier says they don’t. Then the Asian owner is super cheap about napkin and ketchup. Get ur policy together and stop being cheap about napkin