The food itself is delicious and way better than any other chipotle I’ve ben to. The service is terrible though! Super long wait times!! Super slow workers! At least they were nice…
Atmosphere: 2
Food: 5
Service: 1
Crypto Guy
The management here is a joke, complete shambles. It’s always dirty. Sometimes their register is not working and other times it’s the missing items. They only thrive because of a busy location.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Burrito Bowl
Lol Timirra
The line was long. The woman who made my food slammed my bowl down, missed ingredients and told me I was holding up the line after I said she didn’t put something I asked for in my bowl. I never have a positive experience at this location.
Atmosphere: 1
Food: 2
Service: 1
Michael
Always a line and it is more due to how they run the location than because people love it. Wasn't bad a few years ago, but you can tell that the staff doesn't
Atmosphere: 2
Service: 1
Benjamin Narbut
Anytime I place an online order it’s never prepared when I arrived and when you finally about an update on your order all you can get is attitude from the workers
Candice Garris
I am writing to express my extreme disappointment and frustration regarding my recent visit to the Chipotle location at Goucher Building. My experience at your establishment was far from satisfactory, and I feel compelled to bring several issues to your attention.First and foremost, upon entering the dining area, I was appalled by the level of cleanliness. The tables were filthy, with food remnants scattered about, and it was evident that they hadn't been properly wiped down or sanitized. Additionally, the floors appeared to have not been swept or mopped in quite some time, further contributing to the unsanitary environment. As a customer, I expect a certain standard of cleanliness when dining out, and this experience fell egregiously short of that expectation.Furthermore, I was deeply disappointed by the lack of attentiveness and professionalism exhibited by your employees. Instead of prioritizing customer service and satisfaction, the staff seemed more preoccupied with engaging in personal conversations amongst themselves. As a result, customers were ignored, and it was challenging to get anyone's attention for assistance or inquiries. This disregard for customer needs is wholly unacceptable and reflects poorly on the reputation of your establishment.To compound matters, I waited for assistance for ten minutes while your employees searched for lids for bowls. When I brought to their attention that there were lids available at the takeout order section, I was met with a dismissive response. The cashier, Katherine, informed me that they could not take a lid from there, despite there being more than fifty available. When I requested to speak with the manager, Katherine returned laughing, stating that the manager was too busy to address my concerns. This level of unprofessionalism and disorganization is unacceptable.I am deeply disappointed by this experience, especially considering that I choose to patronize this location due to its proximity to my home. However, it is evident that this location is in desperate need of strong leadership and improved organizational practices.I urge you to take immediate action to address the issues raised and implement measures to ensure that such incidents do not occur again. This may include retraining staff on customer service standards, implementing stricter cleanliness protocols, and fostering a culture of accountability within your team.Thank you for taking the time to consider my feedback. I sincerely hope that you will take the necessary steps to rectify these issues and restore confidence in your brand.
Food: 1
Service: 1
Kash Rose
I told the server that the ladies room was out of soap. She immediately told the stock female who had a ponty tail in. After several minutes I checked the ladies room again and still there was no soap. I told the stock lady who was stocking things by the drink that there was no soap. She proceeded to tell me that she does not know how to put the soap in. I responded that if you just put the soap in the bathroom it should be easy to squeeze out even if it's not put in place. She then says is there sanitizer in there. The lack of concern is unreal. There was zero effort .Also if workers are defecting and using sanitizer that's a concern. She needs to be retrained for her customer service skills. Her complete attitude was apathetic and I won't be returning due to fear of fecal mater in food. The servers were great the stocker gets a 000. Whomever is supposed to be stocking around 8:50 on 02/16/24 is the one to check.
So
Wasn’t going to post this here if they gave me a refund. But the contact person ignored me and have yet to give me my money back. I went here and surprise surprise, there was a big unknown bug in my bowl? never again will i eat from here. Absolutely turned off from chipotle. And they had the audacity to offer me a free meal. I WANT MY MONEY BACK.
Food: 1
Lamia Bouziane
Low quality, Wrong order, missing chips, 10 bites of steak, open cup of salsas in my bag… disappointedI will not be ordering chipotle ever again.
Food: 1
Sharonda Thomas
Oh my goodness the service was awful. It was Mexican servers. All of them were just throwing the food in the bowl very little everything . No smile on their face just acting mean and nasty for no reason it was giving they were being races and mean , really bad experience. I can’t believe I was letting my children come here for over a year. Without my supervision never again
I love Chipotle! Unfortunately, the staff assumed I can’t speak Spanish and called me fat to my face. Disappointing to say the least. Bowl was delicious though!
Atmosphere: 3
Food: 5
Service: 1
Charles Daughtrey
Went to this location for my lunch break. I immediately saw a sign on the door that said, "Have Exact Change or Debit/Credit". Cool. Since I am using my card, this is no issue to me. Went to the front ready to order a bowl and the workers there told me they only take cash. I asked them why the sign says they take card. The workers barely speak any English. The moment I told others behind me that they only take exact change, I was told to leave. I will never return to this location against. Went to Quickway Hibachi, which is in the same shopping center, instead.
Atmosphere: 1
Food: 1
Service: 1
Tunishia Jackson
Poor service this Chipotle is always crowed lines always so.e ti.e there register be down and you have to order your food on
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Three Tacos
Bradley Ellinger
This location is very unsanitary and dirty. I got food poisoning.
Paige “Paige” Paige
We come here often. Unfortunately the entire experience usually lacks. From unpleasant employees to being low on ingredients regularly, and most recently seeing a mouse running around the dining area- we have decided to go to different locations if we want Chipolte. I am only giving it 3 stars because in general Chipolte is some of the the best, healthiest "fast" food around!Vegetarian options: You choose each ingredient as you go, so you can easily make a vegetarian meal.Dietary restrictions: Again, you choose each ingredient as you go, so you can easily make a customized meal.Parking: Never had an issue with finding a parking spot.Kid-friendliness: Large, generally loud/hustle and bustle type atmosphere as it is, so children are not a big distraction. There is also an outdoor seating area.Wheelchair accessibility: Large aisles
The food itself is delicious and way better than any other chipotle I’ve ben to. The service is terrible though! Super long wait times!! Super slow workers! At least they were nice…
Atmosphere: 2
Food: 5
Service: 1
The management here is a joke, complete shambles. It’s always dirty. Sometimes their register is not working and other times it’s the missing items. They only thrive because of a busy location.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Burrito Bowl
The line was long. The woman who made my food slammed my bowl down, missed ingredients and told me I was holding up the line after I said she didn’t put something I asked for in my bowl. I never have a positive experience at this location.
Atmosphere: 1
Food: 2
Service: 1
Always a line and it is more due to how they run the location than because people love it. Wasn't bad a few years ago, but you can tell that the staff doesn't
Atmosphere: 2
Service: 1
Anytime I place an online order it’s never prepared when I arrived and when you finally about an update on your order all you can get is attitude from the workers
I am writing to express my extreme disappointment and frustration regarding my recent visit to the Chipotle location at Goucher Building. My experience at your establishment was far from satisfactory, and I feel compelled to bring several issues to your attention.First and foremost, upon entering the dining area, I was appalled by the level of cleanliness. The tables were filthy, with food remnants scattered about, and it was evident that they hadn't been properly wiped down or sanitized. Additionally, the floors appeared to have not been swept or mopped in quite some time, further contributing to the unsanitary environment. As a customer, I expect a certain standard of cleanliness when dining out, and this experience fell egregiously short of that expectation.Furthermore, I was deeply disappointed by the lack of attentiveness and professionalism exhibited by your employees. Instead of prioritizing customer service and satisfaction, the staff seemed more preoccupied with engaging in personal conversations amongst themselves. As a result, customers were ignored, and it was challenging to get anyone's attention for assistance or inquiries. This disregard for customer needs is wholly unacceptable and reflects poorly on the reputation of your establishment.To compound matters, I waited for assistance for ten minutes while your employees searched for lids for bowls. When I brought to their attention that there were lids available at the takeout order section, I was met with a dismissive response. The cashier, Katherine, informed me that they could not take a lid from there, despite there being more than fifty available. When I requested to speak with the manager, Katherine returned laughing, stating that the manager was too busy to address my concerns. This level of unprofessionalism and disorganization is unacceptable.I am deeply disappointed by this experience, especially considering that I choose to patronize this location due to its proximity to my home. However, it is evident that this location is in desperate need of strong leadership and improved organizational practices.I urge you to take immediate action to address the issues raised and implement measures to ensure that such incidents do not occur again. This may include retraining staff on customer service standards, implementing stricter cleanliness protocols, and fostering a culture of accountability within your team.Thank you for taking the time to consider my feedback. I sincerely hope that you will take the necessary steps to rectify these issues and restore confidence in your brand.
Food: 1
Service: 1
I told the server that the ladies room was out of soap. She immediately told the stock female who had a ponty tail in. After several minutes I checked the ladies room again and still there was no soap. I told the stock lady who was stocking things by the drink that there was no soap. She proceeded to tell me that she does not know how to put the soap in. I responded that if you just put the soap in the bathroom it should be easy to squeeze out even if it's not put in place. She then says is there sanitizer in there. The lack of concern is unreal. There was zero effort .Also if workers are defecting and using sanitizer that's a concern. She needs to be retrained for her customer service skills. Her complete attitude was apathetic and I won't be returning due to fear of fecal mater in food. The servers were great the stocker gets a 000. Whomever is supposed to be stocking around 8:50 on 02/16/24 is the one to check.
Wasn’t going to post this here if they gave me a refund. But the contact person ignored me and have yet to give me my money back. I went here and surprise surprise, there was a big unknown bug in my bowl? never again will i eat from here. Absolutely turned off from chipotle. And they had the audacity to offer me a free meal. I WANT MY MONEY BACK.
Food: 1
Low quality, Wrong order, missing chips, 10 bites of steak, open cup of salsas in my bag… disappointedI will not be ordering chipotle ever again.
Food: 1
Oh my goodness the service was awful. It was Mexican servers. All of them were just throwing the food in the bowl very little everything . No smile on their face just acting mean and nasty for no reason it was giving they were being races and mean , really bad experience. I can’t believe I was letting my children come here for over a year. Without my supervision never again
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I love Chipotle! Unfortunately, the staff assumed I can’t speak Spanish and called me fat to my face. Disappointing to say the least. Bowl was delicious though!
Atmosphere: 3
Food: 5
Service: 1
Went to this location for my lunch break. I immediately saw a sign on the door that said, "Have Exact Change or Debit/Credit". Cool. Since I am using my card, this is no issue to me. Went to the front ready to order a bowl and the workers there told me they only take cash. I asked them why the sign says they take card. The workers barely speak any English. The moment I told others behind me that they only take exact change, I was told to leave. I will never return to this location against. Went to Quickway Hibachi, which is in the same shopping center, instead.
Atmosphere: 1
Food: 1
Service: 1
Poor service this Chipotle is always crowed lines always so.e ti.e there register be down and you have to order your food on
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Three Tacos
This location is very unsanitary and dirty. I got food poisoning.
We come here often. Unfortunately the entire experience usually lacks. From unpleasant employees to being low on ingredients regularly, and most recently seeing a mouse running around the dining area- we have decided to go to different locations if we want Chipolte. I am only giving it 3 stars because in general Chipolte is some of the the best, healthiest "fast" food around!Vegetarian options: You choose each ingredient as you go, so you can easily make a vegetarian meal.Dietary restrictions: Again, you choose each ingredient as you go, so you can easily make a customized meal.Parking: Never had an issue with finding a parking spot.Kid-friendliness: Large, generally loud/hustle and bustle type atmosphere as it is, so children are not a big distraction. There is also an outdoor seating area.Wheelchair accessibility: Large aisles
Recommended dishes: Burrito Bowl, Chips