This is what the Towson MD store delivered after not disclosing on their actual app that they utilize DoorDash as their preferred delivery service. I was not notified that DoorDash was the delivering company until 40 minutes later when I received a text message after placing my order. My order was promised by 6:11pm... I had called customer service at 7:00pm as I had still not seen any movement from the assigned driver. Finally after the driver picked up our food we find that he has forgotten half of our order! How is this even possible when drivers are supposed to confirm all items are picked up. MODs delivery customer service rep had absolutely no empathy for the situation and this was how our food showed up after waiting an hour and 20 minutes. We had been quoted 45 minutes! My children now have to wait for other food to arrive, as I worked out of town all day and we had decided as a family that delivery was our option for the evening. This food is inedible... our pizza pies have uncooked bacon and the pizza itself are burnt and hard as a rock. The food was not even close to warm by the time the driver finally got here. And the icing on the cake was the store manager laughing about the situation and telling us that we were out of luck and that he wouldn't help in any way. Completely disgraceful and deceptive practices... never again!
Steven S.
The tiniest portions of toppings I have ever seen, and I am almost 74 years old. This includes the cheese, which was bland and completely tasteless. The few green pepper dices they put on the pizza were not cooked (I think there were maybe 10). I can't say enough about how bad this pizza was. Don't waste your money on it.
Itz_Emily McCullough
Very slow, my pizza was ready and waiting on the counter before I could even pay (no one on register with 5 other people in front of me) even with our pizza being ready they were giving out pizza to those who were BEHIND US in line. Swear it keeps getting worse every time we come.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Salad
Tammy Santos
Dietary restrictions: Gluten free pizza
Atmosphere: 5
Food: 5
Service: 5
Yolanda
Food was delicious, service was fast and friendly, atmosphere was peaceful and cleanKid-friendliness: It's pizza!!! What kid doesn't love pizza and it's even better because kids could put whatever they want on their own pizza
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Pizza, 7 Inch Pizza, Water 16 9 Oz Bottle, Create Your Own Mod Size Pizza with Pepperoni Ham and Sausage
bhavin patel
Vegetarian options: A complete taste as customize and as well as well done cooked instruction given as per done taste! A perfect in budget price taste!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Custome Veg Pizza
Todd Studeny
Very solid and reliable. Our primary location does not disappoint, and the staff are always wonderful to speak to. Lobby is clean, and the lemonades are always available.
Robert
It’s mostly a fine restaurant except one dude who looks at customers with disdain in a highly selective way and purposefully takes more time to start making my order. The same employee also has a rude tone, and while I understand the sentiment, it’s annoying since I’m an easy going customer. Likely won’t return due to this one guy. They also burn pizzas frequently.
Atmosphere: 4
Food: 3
Service: 3
Maxwell W.
I was here yesterday with my mom yesterday to pick up pizzas for me, my mom, and my brother, And I must say this Specific mod pizza location is absolutely incredible! Staff are very friendly, wait time was great, food tastes incredible as always, and atmosphere was great!!!! 10/10 I HIGHLY RECOMMEND
Kevin Herman
after visiting this store at least once a week. i have given them 6-7 strikes. i will NOT return here again. it used to be much much better. Lately every online order has been wrong. so i decided to order and wait. first time pizza was burnt. today, i asked for extra cheese along with other toppings. i litterally watched the girl throw my original pizza away for some reason, make a new one. when it came out finally, it had less cheese then the other 2 normal ones that came out with it. when i asked, the girl had attitude. IM DONE WITH THIS STORE!!!
Pizza was really good and staff was super friendly and
Atmosphere: 5
Food: 5
Service: 5
Tyler Waldman
I go here now and then, after work or before a movie. One time, they slipped chicken into my four cheese pocket pie (I’m a vegetarian), apologized profusely, gave me a refund and a coupon for a free pizza next time. I was more than a happy camper. That’s great customer service.Dietary restrictions: Cauliflower crust available for an extra chargeWheelchair accessibility: Accessible spots right in front
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Tristan
F.L.Y. Nutrition Fitness
Came in this place and I’ve never been to one like this. The girl making the pizza wasn’t what I’m used to better service.
Atmosphere: 1
Service: 1
Maddie N
MOD is the best personal pizza place there is! One price, endless toppings. They have great rewards on their app, which gets you free food. I love their housemade drinks too! The staff is friendly and gets the line moving quickly. I do miss having broccoli and ricotta as toppings though!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Pizza, No Name Cake, Cheesy Garlic Bread
Jeremy Gayle
For a chain pizza joint , it wasn’t bad ..I had the jasper . Mushrooms and sausage ..I would go often if I had one near me ..I just recommend you ask for the pizza well done so the cheese is cooked to perfection for the best taste ..
This is what the Towson MD store delivered after not disclosing on their actual app that they utilize DoorDash as their preferred delivery service. I was not notified that DoorDash was the delivering company until 40 minutes later when I received a text message after placing my order. My order was promised by 6:11pm... I had called customer service at 7:00pm as I had still not seen any movement from the assigned driver. Finally after the driver picked up our food we find that he has forgotten half of our order! How is this even possible when drivers are supposed to confirm all items are picked up. MODs delivery customer service rep had absolutely no empathy for the situation and this was how our food showed up after waiting an hour and 20 minutes. We had been quoted 45 minutes! My children now have to wait for other food to arrive, as I worked out of town all day and we had decided as a family that delivery was our option for the evening. This food is inedible... our pizza pies have uncooked bacon and the pizza itself are burnt and hard as a rock. The food was not even close to warm by the time the driver finally got here. And the icing on the cake was the store manager laughing about the situation and telling us that we were out of luck and that he wouldn't help in any way. Completely disgraceful and deceptive practices... never again!
The tiniest portions of toppings I have ever seen, and I am almost 74 years old. This includes the cheese, which was bland and completely tasteless. The few green pepper dices they put on the pizza were not cooked (I think there were maybe 10). I can't say enough about how bad this pizza was. Don't waste your money on it.
Very slow, my pizza was ready and waiting on the counter before I could even pay (no one on register with 5 other people in front of me) even with our pizza being ready they were giving out pizza to those who were BEHIND US in line. Swear it keeps getting worse every time we come.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Salad
Dietary restrictions: Gluten free pizza
Atmosphere: 5
Food: 5
Service: 5
Food was delicious, service was fast and friendly, atmosphere was peaceful and cleanKid-friendliness: It's pizza!!! What kid doesn't love pizza and it's even better because kids could put whatever they want on their own pizza
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Pizza, 7 Inch Pizza, Water 16 9 Oz Bottle, Create Your Own Mod Size Pizza with Pepperoni Ham and Sausage
Vegetarian options: A complete taste as customize and as well as well done cooked instruction given as per done taste! A perfect in budget price taste!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Custome Veg Pizza
Very solid and reliable. Our primary location does not disappoint, and the staff are always wonderful to speak to. Lobby is clean, and the lemonades are always available.
It’s mostly a fine restaurant except one dude who looks at customers with disdain in a highly selective way and purposefully takes more time to start making my order. The same employee also has a rude tone, and while I understand the sentiment, it’s annoying since I’m an easy going customer. Likely won’t return due to this one guy. They also burn pizzas frequently.
Atmosphere: 4
Food: 3
Service: 3
I was here yesterday with my mom yesterday to pick up pizzas for me, my mom, and my brother, And I must say this Specific mod pizza location is absolutely incredible! Staff are very friendly, wait time was great, food tastes incredible as always, and atmosphere was great!!!! 10/10 I HIGHLY RECOMMEND
after visiting this store at least once a week. i have given them 6-7 strikes. i will NOT return here again. it used to be much much better. Lately every online order has been wrong. so i decided to order and wait. first time pizza was burnt. today, i asked for extra cheese along with other toppings. i litterally watched the girl throw my original pizza away for some reason, make a new one. when it came out finally, it had less cheese then the other 2 normal ones that came out with it. when i asked, the girl had attitude. IM DONE WITH THIS STORE!!!
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
Pizza was really good and staff was super friendly and
Atmosphere: 5
Food: 5
Service: 5
I go here now and then, after work or before a movie. One time, they slipped chicken into my four cheese pocket pie (I’m a vegetarian), apologized profusely, gave me a refund and a coupon for a free pizza next time. I was more than a happy camper. That’s great customer service.Dietary restrictions: Cauliflower crust available for an extra chargeWheelchair accessibility: Accessible spots right in front
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Tristan
Came in this place and I’ve never been to one like this. The girl making the pizza wasn’t what I’m used to better service.
Atmosphere: 1
Service: 1
MOD is the best personal pizza place there is! One price, endless toppings. They have great rewards on their app, which gets you free food. I love their housemade drinks too! The staff is friendly and gets the line moving quickly. I do miss having broccoli and ricotta as toppings though!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Pizza, No Name Cake, Cheesy Garlic Bread
For a chain pizza joint , it wasn’t bad ..I had the jasper . Mushrooms and sausage ..I would go often if I had one near me ..I just recommend you ask for the pizza well done so the cheese is cooked to perfection for the best taste ..
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Create Your Own Pizza