While there are some workers who are hard at work with great attitudes, then there’s that horrible guy on the drive thru mic that gives attitude. People like him make me wonder why are they employed.
Atmosphere: 1
Food: 5
Service: 1
Patty Perkinson
This was a drive-through mobile order. I am in love with the Orange Creamsicle Frosty. As a result I have been going to Wendy's more frequently.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Orange Dreamsicle Frosty
Michael Tibebu
Clean and fast
Atmosphere: 5
Food: 5
Service: 5
Jorge Prieto
The worst Wendy's I have ever been to in my life, bad service, the manager is a bad person, he is useless, he doesn't give a solution to anything, it is a garbage restaurant
Atmosphere: 1
Food: 1
Service: 1
Ana Beatriz Fernandes
Poor customer service, the cashier was in an extremely bad mood and treated every single customer with rudeness. The place was dirty, the tables and the floor had food all over and used utensils. Food was reasonably good for what you pay.
Atmosphere: 1
Food: 3
Service: 1
Dagmawi Kassa
Rude employees!!!
Atmosphere: 3
Food: 3
Service: 1
Katie Patton
The food is your typical fast food. You get what you expect. Saying that, the management is very lacking and rude. I placed a mobile order today, went to the drive thru and was parked because they just received my order. Ok, no problem there. Then a guy comes out saying that there was an issue and the payment didn't go through. Odd, it says paid on the app, which I showed him. I then went a step further and checked my bank account and it was there as a pending charge which means it went through. I showed this to him as well. He said ok, give me a moment to look further into this. Understanding that things happen, I was ok with this. Here is where it went downhill. About 5 minutes later he comes back out with a different customer's receipt to show me what a paid receipt looks like. I told him that I understand there seems to be an issue with their POS system, but I showed that it has been taken from my account. He continues to argue with me. He asks me to open the app again to show him the order marked paid. I open the app, pull up the history and he sees that the status is still "pending". He tells me it is pending because the payment did not go through. I then opened the receipt and showed him it says paid and that the "pending" status is because it was not completed on their end. I then walk into the store with him to try to figure this out and he continues to argue with me. He then says he will call his boss. Fine, I am waiting and at this point I am getting mad that I cannot just get the food that I clearly paid for. After another 5 minutes of him on the phone (and a good 20 minutes total) he says that his boss said he can't give me the food. I was completely shocked and at this point got angry. They refused to give me the food that I paid for. Then as I am walking out the door to cancel my order, the guy, who happens to be the manager, says that if he gives me the food, it will come out of his pocket. I know that is a lie as I have worked in fast food and management. If it is not a lie, then shame on Wendy's. Oh and the kicker, the order was a total $15.90. I ended up going to the Wendy's in Cookeville where I had a completely different experience. Just avoid this location. Slow service and bad management.
Service: 1
Nun Yobizniz
I can't bring myself to give this place a 1 star because everyone else that works there is so nice and efficient, but the black gentleman that works the register frequently is so unbelievably miserable and rude for no reason. He's clearly got some issues, but I imagine many of them are self-inflicted. Management needs to move him far away from a customer-facing position.
Atmosphere: 3
Food: 4
Service: 1
Marvin Uptown
I ordered my lunch and it was delicious ?the cashier was very nice and helpful. Good customer service.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Wendy’S French Fries, Cheeseburger
Recommended dishes: Wendy’S French Fries, Cheeseburger
Webster D Shabusale
Awesome service
Mark F
Have never had an issue here. Sometimes they’re a bit slow but our orders have always been right and they’ve never run out of a sauce or couldn’t provide a frosty
Will McCarty
Said it for years. This is the finest fast food restaurant anywhere, any chain, at any point of the history of mankind. I'd give it six stars if they'd let me.Kid-friendliness: They got them tiny frosties
While there are some workers who are hard at work with great attitudes, then there’s that horrible guy on the drive thru mic that gives attitude. People like him make me wonder why are they employed.
Atmosphere: 1
Food: 5
Service: 1
This was a drive-through mobile order. I am in love with the Orange Creamsicle Frosty. As a result I have been going to Wendy's more frequently.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Orange Dreamsicle Frosty
Clean and fast
Atmosphere: 5
Food: 5
Service: 5
The worst Wendy's I have ever been to in my life, bad service, the manager is a bad person, he is useless, he doesn't give a solution to anything, it is a garbage restaurant
Atmosphere: 1
Food: 1
Service: 1
Poor customer service, the cashier was in an extremely bad mood and treated every single customer with rudeness. The place was dirty, the tables and the floor had food all over and used utensils. Food was reasonably good for what you pay.
Atmosphere: 1
Food: 3
Service: 1
Rude employees!!!
Atmosphere: 3
Food: 3
Service: 1
The food is your typical fast food. You get what you expect. Saying that, the management is very lacking and rude. I placed a mobile order today, went to the drive thru and was parked because they just received my order. Ok, no problem there. Then a guy comes out saying that there was an issue and the payment didn't go through. Odd, it says paid on the app, which I showed him. I then went a step further and checked my bank account and it was there as a pending charge which means it went through. I showed this to him as well. He said ok, give me a moment to look further into this. Understanding that things happen, I was ok with this. Here is where it went downhill. About 5 minutes later he comes back out with a different customer's receipt to show me what a paid receipt looks like. I told him that I understand there seems to be an issue with their POS system, but I showed that it has been taken from my account. He continues to argue with me. He asks me to open the app again to show him the order marked paid. I open the app, pull up the history and he sees that the status is still "pending". He tells me it is pending because the payment did not go through. I then opened the receipt and showed him it says paid and that the "pending" status is because it was not completed on their end. I then walk into the store with him to try to figure this out and he continues to argue with me. He then says he will call his boss. Fine, I am waiting and at this point I am getting mad that I cannot just get the food that I clearly paid for. After another 5 minutes of him on the phone (and a good 20 minutes total) he says that his boss said he can't give me the food. I was completely shocked and at this point got angry. They refused to give me the food that I paid for. Then as I am walking out the door to cancel my order, the guy, who happens to be the manager, says that if he gives me the food, it will come out of his pocket. I know that is a lie as I have worked in fast food and management. If it is not a lie, then shame on Wendy's. Oh and the kicker, the order was a total $15.90. I ended up going to the Wendy's in Cookeville where I had a completely different experience. Just avoid this location. Slow service and bad management.
Service: 1
I can't bring myself to give this place a 1 star because everyone else that works there is so nice and efficient, but the black gentleman that works the register frequently is so unbelievably miserable and rude for no reason. He's clearly got some issues, but I imagine many of them are self-inflicted. Management needs to move him far away from a customer-facing position.
Atmosphere: 3
Food: 4
Service: 1
I ordered my lunch and it was delicious ?the cashier was very nice and helpful. Good customer service.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Wendy’S French Fries, Cheeseburger
Colossal joke.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Good selection. Food is good. Prices are
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Wendy’S French Fries, Cheeseburger
Awesome service
Have never had an issue here. Sometimes they’re a bit slow but our orders have always been right and they’ve never run out of a sauce or couldn’t provide a frosty
Said it for years. This is the finest fast food restaurant anywhere, any chain, at any point of the history of mankind. I'd give it six stars if they'd let me.Kid-friendliness: They got them tiny frosties
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Fries
This location likes to close half an hour early
Atmosphere: 1
Food: 1
Service: 1