i work in the customer service industry and what i experienced today was appalling. i will never go to domino’s again. pizza was paid for and just needed to be handed to me. the “shift manager” was busy making pizzas and so i patiently waited and she said she would be right with me . 5 minutes went by , 10 minutes went by , 15 minutes went by . she started to make NEW pizzas. no one else is waiting . finally i said that the pizzas are going to get cold and she threatened to call the police. terrible experience and won’t be back or ever go another dominos again .
Atmosphere: 1
Food: 1
Service: 1
Gabrielle
Why does website say open but I was just turned away and was told there closed.march 10th 2024 10.01 my clock.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Pizza, Stuffed Cheesy Bread
Sydney Bubar
Management needs to figure out how to staff their store. One person to handle dinner rush for the only store in Augusta is asinine.
Atmosphere: 1
Food: 1
Service: 1
Tim F
Website says open until 1am. Placed order at 12.10. Drove there for them to cancel order. Employees standing around talking when I drove by. Worst domino's around.
Atmosphere: 1
Food: 3
Service: 1
New England EV
Honestly this place has no clue how to estimate wait times. Shouldn’t be a franchise anymore in my opinion. It’s quicker to drive to Gardiner get food and come home then it is to wait around here for them to make one pizza in 2
Atmosphere: 1
Food: 1
Service: 1
Eric Michael
Website and app says order will be ready. Get here and it’s another 30 minutes. Get it
Atmosphere: 1
Food: 1
Service: 1
Lauren
The pizza is delicious, affordable, and worth the wait. People shouldn't be upset about waiting in line since you can just place your order in the morning and ask for it to be timed to be ready for you when you want to pick it up for dinner. It's easy. You can order it DAYS ahead of time.So, if you call during busy hours and expect to cut in line, that's not going to happen, and it's your own fault because other people called first. You do not get special treatment just because you're mad that you're hungry. Just make a timed order for lunch the day before you want it, or make a timed order for your dinner when you're having lunch. It's so easy! Also, If you want it delivered at a specific time, have it timed 30 minutes before you want it just so there's wiggle room if they're slammed, short staffed, bad traffic, etc. That way you won't get hangry.**hangry = hungry + angry.They are open at 10:30 AM! Call ahead!Even better- use the app and earn free pizzas and other items. I highly recommend the app, just don't believe the estimated time that the app gives you. It is always ambitiously incorrect, but that is something to take up with corporate (you can find their number online or write to them). But it is NOT the staff's fault, so don't take your frustration out on the them. They didn't design the app and have no control over what it tells you.Just be kind. They make great pizza at a great price, and they're working non-stop. Have some empathy and appreciation.It is so easy.Vegetarian options: Their "Mediterranean Veggie" pizza is fantastic.Dietary restrictions: They have gluten-free crust that is made in a facility that makes regular dough as well, so unless you're EXTREMELY sensitive to gluten, it's a great option.Parking: You should be fine. Plus, there's a parking lot next door too.Kid-friendliness: Clean place with kind staff. Naturally, it's impossible to predict how the other customers will behave though.Wheelchair accessibility: There are no stairs.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chicken and Bacon Carbonara, America's Favorite Feast, Pepperoni Pizza, Philly Cheese Steak, Spinach and Feta
Trisha Warchol
Decided to go out on a whim and give the Augusta Maine location one more shot in hopes that they might have gotten their act together and yet again they are proving to disappoint. I long since learned if I want my food in a timely manner I need to order from Gardiner and my food will be ready by the time I get there to pick it up. But tonight when I went on the website to order I put in Augusta and it gave me less than 30 minutes for a wait time so I decided to order at the Augusta Location. I’m now sitting in my vehicle an hour after I ordered waiting on food because this location just can’t keep up with the amount of business it gets and it isn’t giving it’s customers accurate wait time which is the only reason it actually gets the amount of business it does get! Come on Dominos you can do better! Fix your wait times on your site or put a cap on how many orders you can actually keep up with so that customers aren’t sitting in a packed parking lot hungry while we watch the employees through the windows just stand at the counter itching their heads between having to tell customers their food still isn’t ready and they need to wait longer! The guy standing at the counter could be helping prep but he is literally just standing there physically scratching his head as if it’s no big deal we are all waiting like this… Not impressed! I’m done with Augusta, I’ll just use the extra gas I have to and drive to Gardiner from now on!
Atmosphere: 2
Food: 5
Service: 1
Samara Holbrook
These employees work so very hard, and it shows. My orders are always correct and delicious. If they are backed up/slammed, they communicate promptly and accurately about what time your food will be ready. Use the app for good deals. Kudos to the last bastion of cheap takeout food. The line behind the counter always appears clean and organized. The employees making food clearly follow food safety guidelines and keep their work area tidy. When they are busy or backed up (not often), they are always sweet and apologetic. Happy to give them my business frequently.Parking: Parking in front of the store is limited, but just behind there is a large lot with plenty of space.
Atmosphere: 5
Food: 5
Service: 5
Mark Fortune
Good pizza. glad that dominoes has changed their supply chain so their ingredients are more flavorful.
Not the first time I've been told long wait here. Unfortunately this time either the worker can't count and/ or is a lier. Customers coming in having to cancel orders because it lied online about wait time, then lied to about only 30 mins more. One lady (Becky)while I waited there just like me was told 30 mins came back and was told another 30 to 40 when she came back. Mind you she said she had 3 kids in the car. I told the guy I was canceling my order after an hour wait because Becky was ahead of me so that meant I was going to have to wait just as long as her. He proceeded to tell me well only 15 to 20 mins. What because Becky canceled? She was 30 or 40 min how did I magically get less?whose he lieing too? Addition I had already waited my 30 more mins he stated and my order wasn't started so who can trust that? There were still 4 more orders in front of mine. Never got offered anything for the trouble just bull apologies. Why bull? Because when I came back after 30 min I sat down and listened to him and his coworker talking about firetrucks going by and about coworkers and with no urgency as they had already had people canceling orders or telling people 30 more mins. Is this all the employees fault? Nope probably manager and at this point owners fault. Also I used an emergency pizza and I was ordering $25 worth of extra food. Will I get that emergency pizza back? What about the hour I waited for food? Your time is not a concern of this business and this is the last time I'm coming to it. Done! Also to Domino this franchise should not have the franchise anymore because this building can not support the brand.
Been waiting 3 hours plus got hung up on by one of the workers. Anyone who says there’s good service you’re
Atmosphere: 1
Food: 1
Service: 1
merisa Mckee
Dominos is a great place to eat. But this one in Augusta is absolutely horrible! They are the worst. I haven’t been able to order there in months cause they will always cancel my order. If the order actually goes through they take hours to deliver. Idk why y’all are still open. Team Pizza Hut for always being on time and actually fulfilling my order. Augusta dominos you SUCK.
Bethany & Shawn Cyr
Order online for pick up and the tracker says ready in 26-36 mins. Go in to pick it up and am told another 25-30 mins. There has got to be some way to get the tracker to coincide with the actual time your food is going to be ready. Not the first time this has happened.Parking: There aren’t very many spots available. Not ideal for a busy Friday or Saturday night
I ordered twice from Augusta Domino's today and they cancelled both orders. I only found out about this by calling them, and they didn't know why. So now I'm 2 hours without food for no good reason. Domino's
i work in the customer service industry and what i experienced today was appalling. i will never go to domino’s again. pizza was paid for and just needed to be handed to me. the “shift manager” was busy making pizzas and so i patiently waited and she said she would be right with me . 5 minutes went by , 10 minutes went by , 15 minutes went by . she started to make NEW pizzas. no one else is waiting . finally i said that the pizzas are going to get cold and she threatened to call the police. terrible experience and won’t be back or ever go another dominos again .
Atmosphere: 1
Food: 1
Service: 1
Why does website say open but I was just turned away and was told there closed.march 10th 2024 10.01 my clock.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Pizza, Stuffed Cheesy Bread
Management needs to figure out how to staff their store. One person to handle dinner rush for the only store in Augusta is asinine.
Atmosphere: 1
Food: 1
Service: 1
Website says open until 1am. Placed order at 12.10. Drove there for them to cancel order. Employees standing around talking when I drove by. Worst domino's around.
Atmosphere: 1
Food: 3
Service: 1
Honestly this place has no clue how to estimate wait times. Shouldn’t be a franchise anymore in my opinion. It’s quicker to drive to Gardiner get food and come home then it is to wait around here for them to make one pizza in 2
Atmosphere: 1
Food: 1
Service: 1
Website and app says order will be ready. Get here and it’s another 30 minutes. Get it
Atmosphere: 1
Food: 1
Service: 1
The pizza is delicious, affordable, and worth the wait. People shouldn't be upset about waiting in line since you can just place your order in the morning and ask for it to be timed to be ready for you when you want to pick it up for dinner. It's easy. You can order it DAYS ahead of time.So, if you call during busy hours and expect to cut in line, that's not going to happen, and it's your own fault because other people called first. You do not get special treatment just because you're mad that you're hungry. Just make a timed order for lunch the day before you want it, or make a timed order for your dinner when you're having lunch. It's so easy! Also, If you want it delivered at a specific time, have it timed 30 minutes before you want it just so there's wiggle room if they're slammed, short staffed, bad traffic, etc. That way you won't get hangry.**hangry = hungry + angry.They are open at 10:30 AM! Call ahead!Even better- use the app and earn free pizzas and other items. I highly recommend the app, just don't believe the estimated time that the app gives you. It is always ambitiously incorrect, but that is something to take up with corporate (you can find their number online or write to them). But it is NOT the staff's fault, so don't take your frustration out on the them. They didn't design the app and have no control over what it tells you.Just be kind. They make great pizza at a great price, and they're working non-stop. Have some empathy and appreciation.It is so easy.Vegetarian options: Their "Mediterranean Veggie" pizza is fantastic.Dietary restrictions: They have gluten-free crust that is made in a facility that makes regular dough as well, so unless you're EXTREMELY sensitive to gluten, it's a great option.Parking: You should be fine. Plus, there's a parking lot next door too.Kid-friendliness: Clean place with kind staff. Naturally, it's impossible to predict how the other customers will behave though.Wheelchair accessibility: There are no stairs.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chicken and Bacon Carbonara, America's Favorite Feast, Pepperoni Pizza, Philly Cheese Steak, Spinach and Feta
Decided to go out on a whim and give the Augusta Maine location one more shot in hopes that they might have gotten their act together and yet again they are proving to disappoint. I long since learned if I want my food in a timely manner I need to order from Gardiner and my food will be ready by the time I get there to pick it up. But tonight when I went on the website to order I put in Augusta and it gave me less than 30 minutes for a wait time so I decided to order at the Augusta Location. I’m now sitting in my vehicle an hour after I ordered waiting on food because this location just can’t keep up with the amount of business it gets and it isn’t giving it’s customers accurate wait time which is the only reason it actually gets the amount of business it does get! Come on Dominos you can do better! Fix your wait times on your site or put a cap on how many orders you can actually keep up with so that customers aren’t sitting in a packed parking lot hungry while we watch the employees through the windows just stand at the counter itching their heads between having to tell customers their food still isn’t ready and they need to wait longer! The guy standing at the counter could be helping prep but he is literally just standing there physically scratching his head as if it’s no big deal we are all waiting like this… Not impressed! I’m done with Augusta, I’ll just use the extra gas I have to and drive to Gardiner from now on!
Atmosphere: 2
Food: 5
Service: 1
These employees work so very hard, and it shows. My orders are always correct and delicious. If they are backed up/slammed, they communicate promptly and accurately about what time your food will be ready. Use the app for good deals. Kudos to the last bastion of cheap takeout food. The line behind the counter always appears clean and organized. The employees making food clearly follow food safety guidelines and keep their work area tidy. When they are busy or backed up (not often), they are always sweet and apologetic. Happy to give them my business frequently.Parking: Parking in front of the store is limited, but just behind there is a large lot with plenty of space.
Atmosphere: 5
Food: 5
Service: 5
Good pizza. glad that dominoes has changed their supply chain so their ingredients are more flavorful.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Not the first time I've been told long wait here. Unfortunately this time either the worker can't count and/ or is a lier. Customers coming in having to cancel orders because it lied online about wait time, then lied to about only 30 mins more. One lady (Becky)while I waited there just like me was told 30 mins came back and was told another 30 to 40 when she came back. Mind you she said she had 3 kids in the car. I told the guy I was canceling my order after an hour wait because Becky was ahead of me so that meant I was going to have to wait just as long as her. He proceeded to tell me well only 15 to 20 mins. What because Becky canceled? She was 30 or 40 min how did I magically get less?whose he lieing too? Addition I had already waited my 30 more mins he stated and my order wasn't started so who can trust that? There were still 4 more orders in front of mine. Never got offered anything for the trouble just bull apologies. Why bull? Because when I came back after 30 min I sat down and listened to him and his coworker talking about firetrucks going by and about coworkers and with no urgency as they had already had people canceling orders or telling people 30 more mins. Is this all the employees fault? Nope probably manager and at this point owners fault. Also I used an emergency pizza and I was ordering $25 worth of extra food. Will I get that emergency pizza back? What about the hour I waited for food? Your time is not a concern of this business and this is the last time I'm coming to it. Done! Also to Domino this franchise should not have the franchise anymore because this building can not support the brand.
Recommended dishes: Chicken Wings, Pepperoni Pizza, Parmesan Bread Bites
Been waiting 3 hours plus got hung up on by one of the workers. Anyone who says there’s good service you’re
Atmosphere: 1
Food: 1
Service: 1
Dominos is a great place to eat. But this one in Augusta is absolutely horrible! They are the worst. I haven’t been able to order there in months cause they will always cancel my order. If the order actually goes through they take hours to deliver. Idk why y’all are still open. Team Pizza Hut for always being on time and actually fulfilling my order. Augusta dominos you SUCK.
Order online for pick up and the tracker says ready in 26-36 mins. Go in to pick it up and am told another 25-30 mins. There has got to be some way to get the tracker to coincide with the actual time your food is going to be ready. Not the first time this has happened.Parking: There aren’t very many spots available. Not ideal for a busy Friday or Saturday night
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Pepperoni Pizza, Parmesan Bread Bites, Cinna Stix, Stuffed Cheesy Bread
I ordered twice from Augusta Domino's today and they cancelled both orders. I only found out about this by calling them, and they didn't know why. So now I'm 2 hours without food for no good reason. Domino's
Atmosphere: 1
Food: 1
Service: 1