It’s good pizza but the staff told us there were no seats available when half the tables were empty. I pointed to those and he said they were spoken for even though they don’t take reservations. And told us it would be an hour even though there was no one else waiting. Clearly didn’t want our business.The "Response from the owner" sent me a link asking for more details. I filled out their form. For others, here was my response:The manager at the checkout shouted over to us when we walked in the door that it was at least 45 minutes to an hour before they could serve us. I would have been fine with that - we were without power and it was warm here and there were large booths open which would be perfect to keep children entertained within with a card game I brought. I simply said ok, do we just take a seat? He said that there weren't any available. I looked back to the dining room, which had two booths clearly empty and asked if we could sit there. He said no. I asked if they were limited on waitstaff or the kitchen - he said no, it was that those tables were spoken for. He then turned to do something else. There was no one else waiting. It was just us there with a several other tables occupied, half of the booths empty, and no one staff to help me understand if we needed to put our name on a list, or in any other way be served at some point. My wife was home sick in bed and I was bringing my two kids and one of their friends (three children under 9) as a solo parent to get dinner after I wasn't able to get the camp stove to work to make mac and cheese as planned. This was our third stop, as two other restaurants we tried were without power and closed. This location seemed to not only not want our business, but to not even want to fully communicate how or when we would be served other than stand in one place for at least 45 minutes hoping that at some point they would be interested in re-engaging us in conversation. So we left.
Atmosphere: 3
Food: 5
Service: 1
Carmen P.
Updating because even though the management asked that I reach out (I did) they never responded to my email. I have a feeling that they respond to reviews to make it look good but it's just lip service though.
Emily W.
The pizza here used to be awesome! For the price you pay it's inconsistent. One of my pizzas was undercooked...which I can fix by putting it in the oven, not ideal but whatever. The other pizza I got was over cooked and the toppings were sad. For $50 for two small pizzas, at lease throw some canned fruit on the whole thing.
Benjamin L.
We really like Otto's pizzas generally, and we have always had a good experience at this location. Unlike the Congress Street location (you can check out my separate review), the Read Street location is organized and seems pretty well run. We have had a few experiences of over and under cooked pizzas, but still the best pizza in town!
Al
If you came here to bash the hero zoro you're a sad example of a human, just straight garbage. Why do you all hate so much. Zoro and I are sick of
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Sriracha Chicken & Avocado
Kris W
We've been Dashers for a few weeks now, getting very familiar w local restaurants; food smells, service, employees, etc. So after our 1st delivery from Otto, we decided we should check it out for ourselves later that night. Much to our delightful surprise, they gave us the employee discount on our order, AND the food was excellent - bellies full on cheesy breadsticks alone - just 4$. Tysm Otto! We really enjoyed the food and the surprise....it made our evening.❤️?5⭐️???Vegetarian options: Our Dasher order was all vegetarian (how can you go wrong?!)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza
Allen Hayman
Great pizza. Challenges keeping the food on their menu available. Frequently "out" of some of the
Atmosphere: 4
Food: 5
Service: 4
Donna Goulet
Worst pizza I have ever had. The crust was so soggy when you picked it up, toppings fell off. So much grease, it was dripping off.
Food: 1
Greg Mitchell
Without exaggeration, every time I order from these guys they manage to mess it all up. It’s usually a simple case of no one reading the tickets, since the box usually has the correct order even though the pizza inside is not that pizza. Does anyone read the tickets? Does anyone look at the pizza as it goes into the box? After it goes into the box? Ever?Tonight we ordered a large pizza with cup and char pepperoni. What was delivered was OTTO’s “Hot Honey, Cup & Char Pepperoni & Goat Cheese” pizza. Why anyone would want goat cheese on a pizza is a whole other story, but alas, we did not. The box had the correct order on it, beginning with the words BUILD YOUR OWN (aka not the aforementioned pizza) in all caps. So we called, spent 10 minutes on the phone being informed they would need to charge us again in order for a new pizza to be delivered (this one arrived with the wrong sauce), and that a refund should show up for the first pizza in a few days.I’ve worked in a lot of restaurants and have never worked on a system that couldn’t issue immediate refunds or process orders without payment. But I guess those restaurants also read the tickets and then made the food on those tickets so…maybe I’m asking too much?On top of this, the inconsistency is the only consistent thing OTTO can guarantee. Sometimes the pies look decent, with proper sauce/cheese/toppings (not the correct toppings obviously) distribution and an acceptable char, but more often that not they’re burnt or undercooked or much smaller than a proper large pizza.What kills me is that I keep ordering from here because of the utter lack of decent pizza options in town. If anyone reads this and tries to convince me otherwise, you are wrong. If anyone from OTTO reads this, please consider attempting to get someone at your “restaurants” to care. Anyone really. Or maybe caring is too high of an expectation? Can you just get someone in there who knows how to read a ticket that says “pepperoni pizza” and then (this is the important part) makes a pizza with pepperoni on it. And doesn’t burn it. Thanks.
The pizza was amazing! So excited to come back and have happy hour! ? what a great 50th birthday for my hubby! The staff was great and accommodating! Will be back asap!Parking: If you can't park right up front , they have a lot adjacent to the restaurant!Kid-friendliness: Absolutely kid friendly!
All the employees are amazing. Always friendly and welcoming. The pizza is great
Atmosphere: 5
Food: 5
Service: 5
Kathleen Brennan
Order a pizza, no pizza after eta, called store and girl said it was ready but no delivery drivers are available so it would be 30 mins, just sitting there. The pizza comes with a hair on it. Dinner is ruined. Didn’t even offer to send a new one.
Disgusting business with equally Disgusting
Atmosphere: 1
Food: 1
Service: 1
It’s good pizza but the staff told us there were no seats available when half the tables were empty. I pointed to those and he said they were spoken for even though they don’t take reservations. And told us it would be an hour even though there was no one else waiting. Clearly didn’t want our business.The "Response from the owner" sent me a link asking for more details. I filled out their form. For others, here was my response:The manager at the checkout shouted over to us when we walked in the door that it was at least 45 minutes to an hour before they could serve us. I would have been fine with that - we were without power and it was warm here and there were large booths open which would be perfect to keep children entertained within with a card game I brought. I simply said ok, do we just take a seat? He said that there weren't any available. I looked back to the dining room, which had two booths clearly empty and asked if we could sit there. He said no. I asked if they were limited on waitstaff or the kitchen - he said no, it was that those tables were spoken for. He then turned to do something else. There was no one else waiting. It was just us there with a several other tables occupied, half of the booths empty, and no one staff to help me understand if we needed to put our name on a list, or in any other way be served at some point. My wife was home sick in bed and I was bringing my two kids and one of their friends (three children under 9) as a solo parent to get dinner after I wasn't able to get the camp stove to work to make mac and cheese as planned. This was our third stop, as two other restaurants we tried were without power and closed. This location seemed to not only not want our business, but to not even want to fully communicate how or when we would be served other than stand in one place for at least 45 minutes hoping that at some point they would be interested in re-engaging us in conversation. So we left.
Atmosphere: 3
Food: 5
Service: 1
Updating because even though the management asked that I reach out (I did) they never responded to my email. I have a feeling that they respond to reviews to make it look good but it's just lip service though.
The pizza here used to be awesome! For the price you pay it's inconsistent. One of my pizzas was undercooked...which I can fix by putting it in the oven, not ideal but whatever. The other pizza I got was over cooked and the toppings were sad. For $50 for two small pizzas, at lease throw some canned fruit on the whole thing.
We really like Otto's pizzas generally, and we have always had a good experience at this location. Unlike the Congress Street location (you can check out my separate review), the Read Street location is organized and seems pretty well run. We have had a few experiences of over and under cooked pizzas, but still the best pizza in town!
If you came here to bash the hero zoro you're a sad example of a human, just straight garbage. Why do you all hate so much. Zoro and I are sick of
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Sriracha Chicken & Avocado
We've been Dashers for a few weeks now, getting very familiar w local restaurants; food smells, service, employees, etc. So after our 1st delivery from Otto, we decided we should check it out for ourselves later that night. Much to our delightful surprise, they gave us the employee discount on our order, AND the food was excellent - bellies full on cheesy breadsticks alone - just 4$. Tysm Otto! We really enjoyed the food and the surprise....it made our evening.❤️?5⭐️???Vegetarian options: Our Dasher order was all vegetarian (how can you go wrong?!)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza
Great pizza. Challenges keeping the food on their menu available. Frequently "out" of some of the
Atmosphere: 4
Food: 5
Service: 4
Worst pizza I have ever had. The crust was so soggy when you picked it up, toppings fell off. So much grease, it was dripping off.
Food: 1
Without exaggeration, every time I order from these guys they manage to mess it all up. It’s usually a simple case of no one reading the tickets, since the box usually has the correct order even though the pizza inside is not that pizza. Does anyone read the tickets? Does anyone look at the pizza as it goes into the box? After it goes into the box? Ever?Tonight we ordered a large pizza with cup and char pepperoni. What was delivered was OTTO’s “Hot Honey, Cup & Char Pepperoni & Goat Cheese” pizza. Why anyone would want goat cheese on a pizza is a whole other story, but alas, we did not. The box had the correct order on it, beginning with the words BUILD YOUR OWN (aka not the aforementioned pizza) in all caps. So we called, spent 10 minutes on the phone being informed they would need to charge us again in order for a new pizza to be delivered (this one arrived with the wrong sauce), and that a refund should show up for the first pizza in a few days.I’ve worked in a lot of restaurants and have never worked on a system that couldn’t issue immediate refunds or process orders without payment. But I guess those restaurants also read the tickets and then made the food on those tickets so…maybe I’m asking too much?On top of this, the inconsistency is the only consistent thing OTTO can guarantee. Sometimes the pies look decent, with proper sauce/cheese/toppings (not the correct toppings obviously) distribution and an acceptable char, but more often that not they’re burnt or undercooked or much smaller than a proper large pizza.What kills me is that I keep ordering from here because of the utter lack of decent pizza options in town. If anyone reads this and tries to convince me otherwise, you are wrong. If anyone from OTTO reads this, please consider attempting to get someone at your “restaurants” to care. Anyone really. Or maybe caring is too high of an expectation? Can you just get someone in there who knows how to read a ticket that says “pepperoni pizza” and then (this is the important part) makes a pizza with pepperoni on it. And doesn’t burn it. Thanks.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Excellent service, and delicious pizza fast!!Lovely bartender Kristy was delightful!
Atmosphere: 5
Food: 5
Service: 5
We order take-out from Otto at least twice a month. Consistently happy customers and appreciate the local pie and seasonal offerings!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Mashed Potato Bacon
The pizza was amazing! So excited to come back and have happy hour! ? what a great 50th birthday for my hubby! The staff was great and accommodating! Will be back asap!Parking: If you can't park right up front , they have a lot adjacent to the restaurant!Kid-friendliness: Absolutely kid friendly!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chopped blt Salad, Pepperoni Pizza
All the employees are amazing. Always friendly and welcoming. The pizza is great
Atmosphere: 5
Food: 5
Service: 5
Order a pizza, no pizza after eta, called store and girl said it was ready but no delivery drivers are available so it would be 30 mins, just sitting there. The pizza comes with a hair on it. Dinner is ruined. Didn’t even offer to send a new one.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Mashed Potato Bacon