Ordered lobster Mac n cheese. I got it and I swear it was sea food chowder. No noodles very runny. It was soup. It did taste ok not like Mac n cheese ?.If it was Mac n cheese the cook is kinda messed up.Will someone show him how to make Mac n cheese ?Does this look like soup
Atmosphere: 5
Food: 1
Service: 5
Justin B
I was excited about my upcoming stay here, as I haven't stayed at a Doubletree before. I booked months in advance. A family situation necessitated a change in my travel plans and pushed my stay back one night. Hilton refused to change my reservation (despite acknowledging they had rooms available) for no good reason, just "it's policy". I have never had a hotel chain provide such terrible customer service and be so unreasonably rigid. Don't stay here. There are other nice hotels that'll actually take care of you if you need it.
rebeccahW6431KY
Best part: If you squeeze in between the desk and chair, you can sit on the floor right next to the (floor to ceiling) window, and it's like sitting on the edge of a cliff looking out over the Turnpike. The noise level is well-controlled, and it's quite peaceful looking at cars and trucks roll by from six stories high. Needs to be high room on the back of the West tower for this effect. Quietest a/c / air system in any hotel I've stayed in, and the controls were pretty legible. Bed was comfy and slept well. Some mystery spots on the coverlet. If you're a DIY type, take along a scraper and some paint and you can fix the peeling paint in the bathroom. Stay away from the breakfast, if you're not used to a mass-market diet, either way you'll do just as well at McDonald's. 'Fridge is useful if you want to lightly freeze things. If you want the good ol' days of a freshly-made bed every day, get on it immediately. We waited til day 3, and despite obediently ordering 24 hrs in advance, chaos still ruled when we returned at 6 pm. The same fellow running check-in eventually arrived with a few towels; we decided he was probably running the whole place on his own that night.
eytanv2015
I am writing this review with an overwhelming sense of disbelief and frustration after my recent interaction with the staff at the Doubletree Portland hotel, a Hilton-affiliated establishment. My experience has been nothing short of a colossal disappointment, characterized by a distinct lack of transparency, callous disregard for guest concerns, and a blatant attempt to exploit unsuspecting patrons. My tale of woe begins when an unforeseen circumstance involving a colleague contracting Covid-19 forced us to cancel our business trip within 36 hours of our scheduled arrival at this establishment. I am accustomed to booking Hilton hotel rooms with the assurance that I can cancel my stay by 23:59 on the night before without incurring any charges. However, the Doubletree Hotel in Portland decided to throw conventional practices out the window and enforce a 48-hour cancellation policy – a detail that was nowhere to be found when I made the reservation. The treacherous ordeal only escalated when, upon realizing the disparity between this hotel's cancellation policy and the rest of the Hilton chain, I promptly canceled my reservation through the Hilton app, well before the stipulated deadline. To my astonishment, the app confirmed the cancellation without any mention of fees, leading me to believe that I was in the clear. Imagine my utter shock when I discovered that the Doubletree had, in fact, charged me for the entire night's stay despite my diligence in canceling within the time frame specified by the app. My fault for not taking a screenshot of the cancelation notice. Equally concerning is the utter lack of professionalism exhibited by the hotel's management. My 3 attempts to communicate with the General Manager, a person presumably entrusted with guest satisfaction, have been met with abysmal failure. Not only does this individual appear to be 'missing in action, ' but the Hilton associates themselves are left clueless, diverting the responsibility back to the elusive GM. In one particularly disheartening encounter with a Hilton associate, I was informed that I had no recourse with them and was instructed to engage solely with the elusive GM. Such a dismissive stance reflects an alarming disregard for guest concerns and epitomizes the reprehensible customer service that Hilton is content to offer. In closing, my experience with the Doubletree has left a stain on my perception of the Hilton brand. The tactics employed to deceive guests, the punitive cancellation policies that deviate from the Hilton norm, and the total absence of responsiveness from the management reflect a business model built on exploitation rather than guest satisfaction. I must caution any potential patrons to tread carefully and remain vigilant when considering this particular Hotel as their accommodation choice.
568franciso
If you are visiting Portland, do not stay at this dirty hotel located on a busy street across from an aging Mall with many empty storefronts. Even the outdoor entrance is dirty with cigarette butts and trash, The food service is disgusting, The only nice aspect is that all the workers/ employees are nice and courteous. Try the Hilton Garden Inn or Embassy Suites at the airport that are clean and surrounded by greenery. Management will not return calls or emails to me.
SingingOTune
Don’t be fooled by the uniqueness of staying in a round building or that the building says Double tree. We were upgraded from 3rd to 8th floor before arrival. If only the elevator could get us past floor 2-3. Got stuck going between 2-3 for almost 10 min. Walked down stairs with luggage. Finally got up to room which was ok. Dated, but functional. Props for the comfy bed/pillows. Elevator issue. Unacceptable. Spoke with desk clerk who simply said yea, it gets stuck between 2-3. No S&@t! We experienced this multiple times. I asked about second elevator. He mentioned they are waiting for a part. This hotel had floors above ours on 8. Breakfast. Buffet style (that part is common). Quality and temp of food was not good. Wife mentioned the sausage was hard on outside and liquid on the inside. French toast cold. Thank goodness for diamond reward credit we didn’t pay full full price. Walk over to Cracker Barrel behind the hotel for better and less expensive food. Verdict: Never again. Quality was below a typical Hampton. Either update and repair elevators or drop the double tree name.
Mary B
This hotel may be older but was very clean. Landscaping was tended to, the lobby was neat, and the rooms were also very clean and pleasant. Front desk staff were helpful each time we reached out. The bed was comfy as were the pillows. I would like to have pillows like that at home! They use nice soaps and supply a good brand of coffee with actual half and half. There are a couple of restaurants within easy walking distance. A good hotel for the night!
localgram
Extremely dirty, not vacuumed, prior customers hair in the bathroom , it was similar to a stadium bathroom-filthy! Food remnants on the floor, and brown smears on the toilet paper roll!!! Unbelievable!!!! And all they’ll do for me is give me reward points and a free night stay!? Why would I want to book another stay??
Tochia37
Customer service excellent, Hot Cookies are great and available daily.Shuttle drivers willing and ready to take you wherever you desire within 1 mile radius….thank you , thank you , thank you. I did not know I was supposed to request for room cleaning however when I did housekeeping was right there. I would definitely stay at this location again.
The room was massive with a separate sitting and sleeping area. My kids didn't think the sofa bed was very comfortable but the king size bed was very comfortable. However, the areas were separate, but not private. The bathroom was very undersized with no where to hang wet towels. The hotel was a bit dated, but appropriate updates have been made. The pool was a good place for the family to relax and the gym was serviceable. We only tried to eat at the hotel restaurant once, for breakfast, and I would not recommend this. We eventually had to cancel our order and the pancakes on the buffet were crispy. There are a lot of dining options around the hotel, but most are chains so there was not a lot of local options. The parking lot and hotel area felt safe, but there was a mostly empty mall across the street with several empty building surrounding the area.
Virveli ville
Really can not call it as restaurant
jameswadsworth75
Unfortunately we found a Meth pipe!! inside a dirty sock in the couch. We took it to the front desk immediately. The gentleman at the desk "apologized" and quickly blamed "cleaning staff". I am a recovering addict and was extremely triggered over this find! It would have ruined my trip if i wasnt so far in my recovery process.There was also blood all over the trash can in the bathroom. Floors need attention and all the "clean " bedding was hairy! No hand soap in the bathroom and only 1 coffee cup, in a king room with 2 adults. The dividing doors between rooms were unlocked . And No "Do not disturb" hanger
mbelan0966
When we arrived the counter clerk was very busy when it was our turn. She was very cordial, which made us very comfortable. We done proceeded through the bar where we stayed an hour and a half and the bartender was going to close, but stayed open, which was quite soothing. We proceeded to the room where the bed was extremely comfortable, awesome bedspread or comforter and a great night sleep my only complaint is the sink in the bathroom did not want to drain. It’s not a big deal and I’m at fault for not reporting it as we were leaving early the next morning for a flight overall would definitely recommend this property
Freedom172998
Oh, Doubletree, please keep up the standards you have always had! I always look forward to nights in a Doubletree primary because of the amazing comfortable bed. These pillows are not Doubletree pillows. They are hard& flat, not the cushiony pillows of Doubletree legend. The staff here is amazing, rooms are clean and filled with the extras, thank you! BUT… the primary thing needed in a hotel is a good nights sleep, so PLEASE bring back the down pillows. Also they are out of coffee cups for guest rooms which is also a major part of room comfort, coffee in your room in the morning. Thank you Doubletree, but Please get better pillows!
Love the bar staff ? great job everyone!
Atmosphere: 4
Food: 5
Service: 5
Ordered lobster Mac n cheese. I got it and I swear it was sea food chowder. No noodles very runny. It was soup. It did taste ok not like Mac n cheese ?.If it was Mac n cheese the cook is kinda messed up.Will someone show him how to make Mac n cheese ?Does this look like soup
Atmosphere: 5
Food: 1
Service: 5
I was excited about my upcoming stay here, as I haven't stayed at a Doubletree before. I booked months in advance. A family situation necessitated a change in my travel plans and pushed my stay back one night. Hilton refused to change my reservation (despite acknowledging they had rooms available) for no good reason, just "it's policy". I have never had a hotel chain provide such terrible customer service and be so unreasonably rigid. Don't stay here. There are other nice hotels that'll actually take care of you if you need it.
Best part: If you squeeze in between the desk and chair, you can sit on the floor right next to the (floor to ceiling) window, and it's like sitting on the edge of a cliff looking out over the Turnpike. The noise level is well-controlled, and it's quite peaceful looking at cars and trucks roll by from six stories high. Needs to be high room on the back of the West tower for this effect. Quietest a/c / air system in any hotel I've stayed in, and the controls were pretty legible. Bed was comfy and slept well. Some mystery spots on the coverlet. If you're a DIY type, take along a scraper and some paint and you can fix the peeling paint in the bathroom. Stay away from the breakfast, if you're not used to a mass-market diet, either way you'll do just as well at McDonald's. 'Fridge is useful if you want to lightly freeze things. If you want the good ol' days of a freshly-made bed every day, get on it immediately. We waited til day 3, and despite obediently ordering 24 hrs in advance, chaos still ruled when we returned at 6 pm. The same fellow running check-in eventually arrived with a few towels; we decided he was probably running the whole place on his own that night.
I am writing this review with an overwhelming sense of disbelief and frustration after my recent interaction with the staff at the Doubletree Portland hotel, a Hilton-affiliated establishment. My experience has been nothing short of a colossal disappointment, characterized by a distinct lack of transparency, callous disregard for guest concerns, and a blatant attempt to exploit unsuspecting patrons. My tale of woe begins when an unforeseen circumstance involving a colleague contracting Covid-19 forced us to cancel our business trip within 36 hours of our scheduled arrival at this establishment. I am accustomed to booking Hilton hotel rooms with the assurance that I can cancel my stay by 23:59 on the night before without incurring any charges. However, the Doubletree Hotel in Portland decided to throw conventional practices out the window and enforce a 48-hour cancellation policy – a detail that was nowhere to be found when I made the reservation. The treacherous ordeal only escalated when, upon realizing the disparity between this hotel's cancellation policy and the rest of the Hilton chain, I promptly canceled my reservation through the Hilton app, well before the stipulated deadline. To my astonishment, the app confirmed the cancellation without any mention of fees, leading me to believe that I was in the clear. Imagine my utter shock when I discovered that the Doubletree had, in fact, charged me for the entire night's stay despite my diligence in canceling within the time frame specified by the app. My fault for not taking a screenshot of the cancelation notice. Equally concerning is the utter lack of professionalism exhibited by the hotel's management. My 3 attempts to communicate with the General Manager, a person presumably entrusted with guest satisfaction, have been met with abysmal failure. Not only does this individual appear to be 'missing in action, ' but the Hilton associates themselves are left clueless, diverting the responsibility back to the elusive GM. In one particularly disheartening encounter with a Hilton associate, I was informed that I had no recourse with them and was instructed to engage solely with the elusive GM. Such a dismissive stance reflects an alarming disregard for guest concerns and epitomizes the reprehensible customer service that Hilton is content to offer. In closing, my experience with the Doubletree has left a stain on my perception of the Hilton brand. The tactics employed to deceive guests, the punitive cancellation policies that deviate from the Hilton norm, and the total absence of responsiveness from the management reflect a business model built on exploitation rather than guest satisfaction. I must caution any potential patrons to tread carefully and remain vigilant when considering this particular Hotel as their accommodation choice.
If you are visiting Portland, do not stay at this dirty hotel located on a busy street across from an aging Mall with many empty storefronts. Even the outdoor entrance is dirty with cigarette butts and trash, The food service is disgusting, The only nice aspect is that all the workers/ employees are nice and courteous. Try the Hilton Garden Inn or Embassy Suites at the airport that are clean and surrounded by greenery. Management will not return calls or emails to me.
Don’t be fooled by the uniqueness of staying in a round building or that the building says Double tree. We were upgraded from 3rd to 8th floor before arrival. If only the elevator could get us past floor 2-3. Got stuck going between 2-3 for almost 10 min. Walked down stairs with luggage. Finally got up to room which was ok. Dated, but functional. Props for the comfy bed/pillows. Elevator issue. Unacceptable. Spoke with desk clerk who simply said yea, it gets stuck between 2-3. No S&@t! We experienced this multiple times. I asked about second elevator. He mentioned they are waiting for a part. This hotel had floors above ours on 8. Breakfast. Buffet style (that part is common). Quality and temp of food was not good. Wife mentioned the sausage was hard on outside and liquid on the inside. French toast cold. Thank goodness for diamond reward credit we didn’t pay full full price. Walk over to Cracker Barrel behind the hotel for better and less expensive food. Verdict: Never again. Quality was below a typical Hampton. Either update and repair elevators or drop the double tree name.
This hotel may be older but was very clean. Landscaping was tended to, the lobby was neat, and the rooms were also very clean and pleasant. Front desk staff were helpful each time we reached out. The bed was comfy as were the pillows. I would like to have pillows like that at home! They use nice soaps and supply a good brand of coffee with actual half and half. There are a couple of restaurants within easy walking distance. A good hotel for the night!
Extremely dirty, not vacuumed, prior customers hair in the bathroom , it was similar to a stadium bathroom-filthy! Food remnants on the floor, and brown smears on the toilet paper roll!!! Unbelievable!!!! And all they’ll do for me is give me reward points and a free night stay!? Why would I want to book another stay??
Customer service excellent, Hot Cookies are great and available daily.Shuttle drivers willing and ready to take you wherever you desire within 1 mile radius….thank you , thank you , thank you. I did not know I was supposed to request for room cleaning however when I did housekeeping was right there. I would definitely stay at this location again.
Restaurantji Recommends
The room was massive with a separate sitting and sleeping area. My kids didn't think the sofa bed was very comfortable but the king size bed was very comfortable. However, the areas were separate, but not private. The bathroom was very undersized with no where to hang wet towels. The hotel was a bit dated, but appropriate updates have been made. The pool was a good place for the family to relax and the gym was serviceable. We only tried to eat at the hotel restaurant once, for breakfast, and I would not recommend this. We eventually had to cancel our order and the pancakes on the buffet were crispy. There are a lot of dining options around the hotel, but most are chains so there was not a lot of local options. The parking lot and hotel area felt safe, but there was a mostly empty mall across the street with several empty building surrounding the area.
Really can not call it as restaurant
Unfortunately we found a Meth pipe!! inside a dirty sock in the couch. We took it to the front desk immediately. The gentleman at the desk "apologized" and quickly blamed "cleaning staff". I am a recovering addict and was extremely triggered over this find! It would have ruined my trip if i wasnt so far in my recovery process.There was also blood all over the trash can in the bathroom. Floors need attention and all the "clean " bedding was hairy! No hand soap in the bathroom and only 1 coffee cup, in a king room with 2 adults. The dividing doors between rooms were unlocked . And No "Do not disturb" hanger
When we arrived the counter clerk was very busy when it was our turn. She was very cordial, which made us very comfortable. We done proceeded through the bar where we stayed an hour and a half and the bartender was going to close, but stayed open, which was quite soothing. We proceeded to the room where the bed was extremely comfortable, awesome bedspread or comforter and a great night sleep my only complaint is the sink in the bathroom did not want to drain. It’s not a big deal and I’m at fault for not reporting it as we were leaving early the next morning for a flight overall would definitely recommend this property
Oh, Doubletree, please keep up the standards you have always had! I always look forward to nights in a Doubletree primary because of the amazing comfortable bed. These pillows are not Doubletree pillows. They are hard& flat, not the cushiony pillows of Doubletree legend. The staff here is amazing, rooms are clean and filled with the extras, thank you! BUT… the primary thing needed in a hotel is a good nights sleep, so PLEASE bring back the down pillows. Also they are out of coffee cups for guest rooms which is also a major part of room comfort, coffee in your room in the morning. Thank you Doubletree, but Please get better pillows!