Starbucks

95 Rock Row, Westbrook
(207) 220-2222

Recent Reviews

Jane Doe

The woman with the headset and her curly hair up is AMAZING. I wish I knew her name. She always goes above and beyond for the customers. I saw her checking in with coworkers to make sure they were ok as well. THIS is a star employee. Only reason I knocked a star was due to Reid... He's always in a seemingly bad mood and scolds customers. I was scolded three times in the span on five minutes and made to feel like my request and question was putting him personally out. Not sure if he's a manager but he tries to act like one if he's not. Really left a sour taste in my mouth.Edit to add: Reid also scolds the workers. Again... Manager or not... This is not ok and leaves not only the workers but customers with a horrible impression. Maybe not a good guy to keep on staff or someone who should be out back? I've read other reviews and this seems like a common issue with the guy :/I tipped $5 and I hope all of it goes to the woman who helped me.

Atmosphere: 4

Food: 5

Service: 4

daisy howard

Rossa was rude and did not make me wanna come back anytime soon, i’m real disappointed since i like this location a lot.

Atmosphere: 1

Food: 2

Service: 1

Jeff Bunker

There was a wonderful woman helping me at the drive through and as they made my drink wrong to begin with, her manager decided to NOT fix my drink and give her employee immense attitude. This is my large hot blonde ? thanks for naught.

Atmosphere: 1

Food: 1

Service: 1

Meredith Baron

I never really write reviews but the staff this morning of 11/9 was absolutely phenomenal. When they saw someone was standing by the pick up a little bit longer, they went out of their way to ask us what our name was and check on the status of our order. They were above and beyond exceptional with their customer service.

Atmosphere: 5

Food: 5

Service: 5

Kacey Sabourin

Quick service and delivery. Coffee was nothing spectacular, but the food was tasty! Main downside is the COST.

Atmosphere: 4

Food: 3

Service: 4

sss 111

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Atmosphere: 5

Food: 5

Service: 5

Nick Batchelder

Missed the mark today. Coffee had a wicked burnt taste to it.

M B

Hoping the people who work here get some relief and this location is staffed appropriately. The drinks are always good and the people are super friendly but it’s never, ever quick. Often the inside is closed so you have to pick your mobile order up from a window to the side. This is not communicated in the app when you order so when you get your time estimate for your order to be ready, tack on an extra 10 minutes.

Atmosphere: 1

Food: 5

Service: 3

Dan Snyder

Generally decent, no complaints about typical service; however, they sometimes close early without updating any online hours (Google, Starbucks App, etc). Quite annoying to arrive and have it closed. Staffing issues suck as a business, but please fix your processes to notify guests better.

Atmosphere: 4

Food: 5

Service: 3

Christopher “Just do it” Julian

A little pricey but the drive thru woman was very polite. The pink drink is by far the best drink I've ever had. Don't forget to add the cold foam!??

Atmosphere: 3

Food: 4

Service: 4

Gretchen Benggio

5 people working . 9 minutes to get a refresher. Ridiculous

Atmosphere: 1

Food: 4

Service: 1

Farnoosh Brock

Closed. At 1:45am on a Sunday. Only taking mobile orders. Yeah.

Michael G 3

They never have matcha it’s crazy.

C J

Been to this location multiple time when I was driving by the area and needed my coffee. Has always been quick and efficient with good service.

Skylar Laccos

Love paying 4 dollars for a 3/4 filled coffee after adding extra almond milk and oat

Atmosphere: 2

Food: 1

Service: 1

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