Hana Asian Cuisine

MALL, 795 Roosevelt Trail, Windham
(207) 572-1298

Recent Reviews

Joseph DeMartin

Best Sushi in the Portland area. Good service, fresh fish, and creative and delicious speciality rolls. I would pick Hana over most of the sushi places in downtown Portland.

Atmosphere: 5

Food: 5

Service: 5

Mariah Theriault

Straight up the best shushi around. A variety of flavors and good Habichi meals, but they don't do the habichi grill for customers anymore, it seems. The service is lovely and very courteous. Always clean, too. Not that it's entirely a complaint but I have noticed they make their alcoholic drinks a tad bit strong.All in all, if you like shushi, Hana is where it's at.Wheelchair accessibility: Very accomadating to wheelchairs.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sushi and Sashimi Deluxe

Misty Coombs

First time going. Crab roll was full! Sweet potato roll was a little cold. All meals were great. Portion size left me with leftovers! Will go again.

Atmosphere: 4

Food: 4

Service: 3

Chris Elgee

Sushi and hibachi are

Atmosphere: 5

Food: 4

Service: 5

Krista Pelletier

Had the Mongolian beef. The overload of onions ruined the

Atmosphere: 5

Food: 2

Service: 5

Ethan Paquet

The sushi at Hana is always fresh and fantastic. They have a large drink menu that is priced very reasonably.

Atmosphere: 3

Food: 5

Service: 4

Recommended dishes: Roll

M L

Great sushi, everything is really fresh and well presented. Lots of options.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Roll

Jon Galloway

Amazing!

Atmosphere: 5

Food: 5

Service: 5

Ken Wynn

This place was good. For the area it's excellent.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: General TSO's Chicken, Orange Chicken, Sushi and California Roll

bernice layton

Amazing Food!!!

Atmosphere: 5

Food: 5

Service: 5

D

I want to start this by saying I've been going to hana for years multiple times a month and order substantial amounts of food (and regularly tip up to 50% to our wait staff). The last few times we've been in, it's been different. The young man that is on the wait staff regularly makes mistakes and rushes everyone out of his tables. He's not polite nor attentive to simple things such as additional drinks, etc. The older woman on the wait staff is the only reason we continue to go. She is one of the sweetest, most authentic people you could meet. My son adores her and she regularly will chat with us and compliment his manners. She is amazing, they need more of her.Today, we were going to a dinner with some family and put in an online order at 130 for a pickup at 4. I walked in right at 4 with my 9 year old waiting curbsifr in the car. I was told it would "be a few minutes" because they close from 3pm to 4pm for break. I watched them start adding things to my bag on the table, then other bags.... I watched other patrons come in, place to-go orders, and leave with their orders while I was still waiting for mine (which consisted of a few apps and 3 dinners). Other patrons came and picked up orders, tables were served and I was still standing. 35 minutes after my scheduled pickup time of 4 I was finally given my order. No offer for any reimbursement (though I had paid my bill and tipped upon arrival). If I hadn't already paid, I would have left.I did ask why I was able to select a pickup time they could not complete by. I did ask why I hadn't been notified it was not possible. I did ask why everyone else was getting their orders and I was not. Alas, there were no answers.I called to speak to a manager. I was put on hold and promptly hung up on. I called back and was offered a "20 dollar credit". I was very candid of often we are in and how disappointed I was. I did say I would be leaving reviews. And I did say a $20 credit would not compensate for something nearly 40 minutes late (soggy food, nothing hot, and items that had been sitting bagged for over 30 minutes as they sporadically would being an item or 2 out every 10 or so minutes). I indicated that experience would justify a free order and also explained I paid in cash so no credit was even possible- acknowledgement and correction was. Instead they tried to tell me I had my order in 25 minutes. Unfortunately, I had the calls logged in my phone from when I walked out, when I called to apologize for being so late with dinner and when I arrived on my phone. There is no miscommunication about time and invited them to check their cameras because April was incorrect or her clock was wrong. Lilly, the manager who left me a voicemail after my review posted, was supposedly not at the resturaunt the evening of the event but was calling from the resturaunt number. Very ironic and in poor taste. Passify and move along.Completely unacceptable customer service, poor food practice and really disappointing. They are the only place in the area with decent Asian food-- they don't have competition (their food isnt even great its just not terrible like some others). Gray has far better options and is worth the drive to avoid this in the future as I will never, and would never, recommend this kind of service/post service/poor quality food. ​​There were ample opportunities to avoid this scenario and none happened to prevent, or rectify, this experience. It's incredibly sad how far down hill they have gone.

Atmosphere: 2

Food: 2

Service: 1

Cody Provencher

Wow, this is great

Food: 5

Olivia Richards

Amazing food! The whole experience from start to finish is great! Servers are always so friendly and kind. The food is so good and the prices are fair for the portion size. Always a great spot to get great food. I will be recommending this place to all of my friends and family ?

Atmosphere: 5

Food: 5

Service: 5

Mayerlin

The food was awesome and the people are sooo nice, I loved it here the manager is the sweetest and the staff members as well, they’re all very kind and friendly people I will definitely be coming back here again, the waiting time was just fine and I had a really good experience, I really recommend the orange chicken and their Californian rolls, they're amazing and let’s not even talk about their fried dumplings are a 100/10, love it.!!!!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Orange Chicken, Sushi and California Roll

Lissa wing

Best food i love going here will be coming againParking: Great parking plenty of space

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Orange Chicken

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