Worst açaí bowl I’ve ever had. The base was literally frozen and the portion was tiny for 13 dollars.
Atmosphere: 4
Food: 1
Service: 3
InThe D.
Hands-down the worst Beyond Juice ever. Normally a fan and normally great products, but smoothie was a hot mess, brown instead of green, and tasted horrible. Three seats on dirty tables. Never again.
Me P.
Hands-down the worst Beyond Juice ever. Normally a fan and normally great products, but smoothie was a hot mess, brown instead of green, and tasted horrible. Three seats on dirty tables. Never again.
michael anthony
I like
kerby hickman
Usually a huge beyond juice supporter. Will never go back here. First, they forgot 2 things in my order (only ones in store at time). I could over look this but then… Second, they say they don’t have a bathroom but direct you to the Thai place next door or 7-11?? Watched a young male employee take a key and open the door that is clearly a bathroom in the cafe that they replaced with an “employees only” sign. He was swift, definitely didn’t seem like enough time to wash his hands. What a disgrace!!! You serve food, open your bathroom to patrons. Customer service is abysmal here.
Nicole
Delicious smoothies! I always feel good about my choices when I come here. I always order ahead and pick it up. I'm never disappointed with the service I receive!
Arielle 9892
If you’re not a student or live off campus you’re better off going to the uptown beyond by Ann Arbor-Saline Rd. Went here after an exam, ordered online a couple minutes before going into the store so I didn’t expect it to be ready right away, but I also didn’t expect to wait a super long time. Waited about 15 minutes before I asked the woman making smoothies and showed my order # to her, she said they didn’t even have an ingredient, and it seemed as if they weren’t even going to make it if I hadn’t brought it up to her. No notification in app either. She was friendly and substituted the ingredient and had my smoothie out in the next 10 minutes. The smoothie was decent quality with the substitution, but waiting 20-25 minutes for an $8 smoothie is not good customer service. Additionally, this location clearly needs more staffing to account for rush of students and being right on campus. Also improve online ordering system so it actually notifies when something isn’t available. A lot of people who go here are students who don’t have time to be waiting around for 20+ minutes.
Emily U.
The absolutely slowest service I have ever experienced. Place was crowded with people waiting for mobile orders and the staff seemed to be moving as slow as humanly possible.
Hassan C.
I've been in here multiple times, and I truly enjoy the ambiance you feel as soon as you enter. The food and drinks are AMAZING, and I love trying something new every time I come across this location. Customer Service is definitely a plus, and there are a few spots to sit inside if you're not planning on carry out.
Leah Na
They have a terrible service. I ordered an raw juice from snackpass and they put the ingredient that I haven’t selected. Therefore, I wanted them to make a new juice as I ordered through snackpass showing them the correct order record. But they just said “We have no idea why this happened but we can’t make a refund nor make a new juice for you since it’s expensive.” Even, they were just laughing at the time I was about to leave with anger. They didn’t even look sorry.The wrong order happened last time too when I ordered by snackpass but at that time, the employee there made me a new juice according to my correct order in snackpass.They should fix their order receiving process and should learn what’s the nice service they should provide to the customers.
Super rude and inconsiderate. Wouldn't take my money. Terrible service I wouldn't recommend coming to this location
Sarah Howe
Limited to no customer service. There where no kids options so I had to download the app. Had to wait double the amount of time the app told me that it would be ready. Not family friendly.
Brie
I wish you'd use less plastic!
E L.
Overpriced smoothies.
Sanjay D.
Headed here on a busy afternoon during move in week. The Root fresh juice drink was great. Refreshing. The Acai bowl was great too, however portion size is really small. The picture on the menu shows a bowl filled to the rim. We pretty much got half way through. It also didn't help when they forgot to get the order completed "stating that it fell through the cracks". Overall mid grade experience. Would come back for the juice though!
Worst açaí bowl I’ve ever had. The base was literally frozen and the portion was tiny for 13 dollars.
Atmosphere: 4
Food: 1
Service: 3
Hands-down the worst Beyond Juice ever. Normally a fan and normally great products, but smoothie was a hot mess, brown instead of green, and tasted horrible. Three seats on dirty tables. Never again.
Hands-down the worst Beyond Juice ever. Normally a fan and normally great products, but smoothie was a hot mess, brown instead of green, and tasted horrible. Three seats on dirty tables. Never again.
I like
Usually a huge beyond juice supporter. Will never go back here. First, they forgot 2 things in my order (only ones in store at time). I could over look this but then… Second, they say they don’t have a bathroom but direct you to the Thai place next door or 7-11?? Watched a young male employee take a key and open the door that is clearly a bathroom in the cafe that they replaced with an “employees only” sign. He was swift, definitely didn’t seem like enough time to wash his hands. What a disgrace!!! You serve food, open your bathroom to patrons. Customer service is abysmal here.
Delicious smoothies! I always feel good about my choices when I come here. I always order ahead and pick it up. I'm never disappointed with the service I receive!
If you’re not a student or live off campus you’re better off going to the uptown beyond by Ann Arbor-Saline Rd. Went here after an exam, ordered online a couple minutes before going into the store so I didn’t expect it to be ready right away, but I also didn’t expect to wait a super long time. Waited about 15 minutes before I asked the woman making smoothies and showed my order # to her, she said they didn’t even have an ingredient, and it seemed as if they weren’t even going to make it if I hadn’t brought it up to her. No notification in app either. She was friendly and substituted the ingredient and had my smoothie out in the next 10 minutes. The smoothie was decent quality with the substitution, but waiting 20-25 minutes for an $8 smoothie is not good customer service. Additionally, this location clearly needs more staffing to account for rush of students and being right on campus. Also improve online ordering system so it actually notifies when something isn’t available. A lot of people who go here are students who don’t have time to be waiting around for 20+ minutes.
The absolutely slowest service I have ever experienced. Place was crowded with people waiting for mobile orders and the staff seemed to be moving as slow as humanly possible.
I've been in here multiple times, and I truly enjoy the ambiance you feel as soon as you enter. The food and drinks are AMAZING, and I love trying something new every time I come across this location. Customer Service is definitely a plus, and there are a few spots to sit inside if you're not planning on carry out.
They have a terrible service. I ordered an raw juice from snackpass and they put the ingredient that I haven’t selected. Therefore, I wanted them to make a new juice as I ordered through snackpass showing them the correct order record. But they just said “We have no idea why this happened but we can’t make a refund nor make a new juice for you since it’s expensive.” Even, they were just laughing at the time I was about to leave with anger. They didn’t even look sorry.The wrong order happened last time too when I ordered by snackpass but at that time, the employee there made me a new juice according to my correct order in snackpass.They should fix their order receiving process and should learn what’s the nice service they should provide to the customers.
Restaurantji Recommends
Super rude and inconsiderate. Wouldn't take my money. Terrible service I wouldn't recommend coming to this location
Limited to no customer service. There where no kids options so I had to download the app. Had to wait double the amount of time the app told me that it would be ready. Not family friendly.
I wish you'd use less plastic!
Overpriced smoothies.
Headed here on a busy afternoon during move in week. The Root fresh juice drink was great. Refreshing. The Acai bowl was great too, however portion size is really small. The picture on the menu shows a bowl filled to the rim. We pretty much got half way through. It also didn't help when they forgot to get the order completed "stating that it fell through the cracks". Overall mid grade experience. Would come back for the juice though!