Would love to say I tried their food for the first time, but I had a terrible customer service experience instead. I showed up at the shop an hour before close (7 PM on a Friday), and was surprised to find the doors locked. I saw someone behind the counter, knocked on the door, and no one can to explain why they were closed an hour before the close time clearly displayed on the door. Other customers came after me and were equally confused. No explanation was given from the employee inside. Absolutely unprofessional, and unacceptable. Would never go back, and will suggest alternatives if anyone considers going to this place. Sad as I would have liked to support the local shop as a local resident...
Leila Shojaee
Their service was great, their food was incredible!! Highly recommend.
Ethen W.
The food is good however every time I go there the staff is not friendly - they make it seem like you are inconveniencing them by being there. Plus they close before their posted time. On the door it says they are open until 8, we got there at 7:50 and the door was already locked.
Josh Rawling
This place used to be amazing. Now it’s everything but amazing. It has gone down hill very fast.
Kaitlyn S.
has the best soups and sandwiches in town!!! so many options, very fast and not overly priced for the quality. massive portions! i always get the half and am usually unable to finish it even when i'm starving! delicious especially in the fall and winter.
Kory Jack
The food was amazing, service was quick, great hospitality. Had an inside diner looked very clean good environment all round I give it a 4 out of 5
Mike B.
Great Service, Best Selection of Combination Deli Sandwiches! Had the #14 grilled! Awesome Sandwich! Please try this place, you won't be disappointed!
Deanna Bossebroek
My go to spot for a quick sandwich, weather your vegan, vegetarian or a carnivore you'll find something. They have like 3.5 million sandwiches to choose from.
Megan D.
Some of the best sandwiches in Grand Rapids. Any sandwich can be made Gluten Free as well which is very helpful! I've loved everything I've tried so far.
Luis G. Vecchio
I mean I struggle to give bad reviews as restaurants are bouncing back from the pandemic. The food is good as in the past. But the service is just absolute hot garbage, and the staff is so short with the people in line as well as patrons waiting for orders. They acted like they were so busy and it appeared to just be a regular afternoon.I hope more that management sees this and helps them out. I know it's hard to find people now but that's the struggle of owning a business. Let's kick it up and be the restaurant you used to be. Because I like this place and will try again. But the conversations on the deck were of people trying it for the first time and I'm not sure if they will be back based on very public conversations we were all having
We used to look forward to enjoying a Hawthorne sandwich here, but after today I don’t think we will be back. The cole slaw used had changed and isn’t as good. We ordered a whole and there was hardly any deli meat on it. Overall the flavor was off and not worth over $23 for two sandwiches. Also, the floors in the lobby were filthy- doesn’t seem like a hygenic place to eat. We miss the old flavors and value for our food. It’s too bad so much had changed and it seems to be poorly run.
Manateema
All of the sandwiches I have had here were excellent and recommend this place to everyone now.
Johnny Malqvich
Great food but the last two times I've tried to get food here they are closed when the hours on google say they are open. This has caused me frustration after looking over the massive menu to find out I just wasted my time.
Esther C.
Some of the BEST sandwiches I've ever had. Perfect to pick up for a picnic! My favorite is the Gerald Ford. The sandwich is quite big so even a half can be enough. Though if it's that good, you have to get a whole! You can order online, by phone, or in person. No indoor seating last time I went. Street parking available.
Would love to say I tried their food for the first time, but I had a terrible customer service experience instead. I showed up at the shop an hour before close (7 PM on a Friday), and was surprised to find the doors locked. I saw someone behind the counter, knocked on the door, and no one can to explain why they were closed an hour before the close time clearly displayed on the door. Other customers came after me and were equally confused. No explanation was given from the employee inside. Absolutely unprofessional, and unacceptable. Would never go back, and will suggest alternatives if anyone considers going to this place. Sad as I would have liked to support the local shop as a local resident...
Their service was great, their food was incredible!! Highly recommend.
The food is good however every time I go there the staff is not friendly - they make it seem like you are inconveniencing them by being there. Plus they close before their posted time. On the door it says they are open until 8, we got there at 7:50 and the door was already locked.
This place used to be amazing. Now it’s everything but amazing. It has gone down hill very fast.
has the best soups and sandwiches in town!!! so many options, very fast and not overly priced for the quality. massive portions! i always get the half and am usually unable to finish it even when i'm starving! delicious especially in the fall and winter.
The food was amazing, service was quick, great hospitality. Had an inside diner looked very clean good environment all round I give it a 4 out of 5
Great Service, Best Selection of Combination Deli Sandwiches! Had the #14 grilled! Awesome Sandwich! Please try this place, you won't be disappointed!
My go to spot for a quick sandwich, weather your vegan, vegetarian or a carnivore you'll find something. They have like 3.5 million sandwiches to choose from.
Some of the best sandwiches in Grand Rapids. Any sandwich can be made Gluten Free as well which is very helpful! I've loved everything I've tried so far.
I mean I struggle to give bad reviews as restaurants are bouncing back from the pandemic. The food is good as in the past. But the service is just absolute hot garbage, and the staff is so short with the people in line as well as patrons waiting for orders. They acted like they were so busy and it appeared to just be a regular afternoon.I hope more that management sees this and helps them out. I know it's hard to find people now but that's the struggle of owning a business. Let's kick it up and be the restaurant you used to be. Because I like this place and will try again. But the conversations on the deck were of people trying it for the first time and I'm not sure if they will be back based on very public conversations we were all having
Restaurantji Recommends
Best sandwiches in gr
We used to look forward to enjoying a Hawthorne sandwich here, but after today I don’t think we will be back. The cole slaw used had changed and isn’t as good. We ordered a whole and there was hardly any deli meat on it. Overall the flavor was off and not worth over $23 for two sandwiches. Also, the floors in the lobby were filthy- doesn’t seem like a hygenic place to eat. We miss the old flavors and value for our food. It’s too bad so much had changed and it seems to be poorly run.
All of the sandwiches I have had here were excellent and recommend this place to everyone now.
Great food but the last two times I've tried to get food here they are closed when the hours on google say they are open. This has caused me frustration after looking over the massive menu to find out I just wasted my time.
Some of the BEST sandwiches I've ever had. Perfect to pick up for a picnic! My favorite is the Gerald Ford. The sandwich is quite big so even a half can be enough. Though if it's that good, you have to get a whole! You can order online, by phone, or in person. No indoor seating last time I went. Street parking available.