Potbelly

3559 28th St SE, Grand Rapids
(616) 885-1200

Recent Reviews

Mitch Adam

I usually love Potbelly subs and sandwiches. I've been a huge fan for about 10 years now. However the last two times I've come to this location have been negative. From the prices, whitch have been going up an up, to the service an the subs. You would think the employees were ex McDonald's or Burger King employees. They were grumpy, irritable, and bad mannered, slurring an rolling there eyes at me and my brother. So sad how far the quality an service has fallen.Parking: Parking is difficult due to it being such a busy eara.

Atmosphere: 3

Food: 3

Service: 2

Kari Zwyghuizen

I order frequently from this location and my order has NEVER been wrong! My food stays hot and the service is top notch! Try the chicken pot pie soup, it’s like a warm hug!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Pot Pie Soup

Kendra McClelland

Just wanted to share what an awesome experience I had here today! As normal, I placed an order to go online and hoped I would be able to leave and pick up my order close to the set time. As life would have it, I was busy at the time when my order was going to be ready. When I got a free moment I called in to ask them to put my salad in the fridge as I was running late. When I was able to run and pick up my order they completely re-did my order fresh! I was shocked and would have been happy with just my salad being cold. Way to go above and beyond!!! Thank you so very much!

Atmosphere: 5

Food: 5

Service: 5

Tammy

Fast and friendly service. The food was very tasty and enough to share.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chili

melisha ausua

My husband and I have gone here various times to have our shake dates! Each time we visit, we are welcomed with friendly customer service. Thank you!!!!

Atmosphere: 5

Food: 5

Service: 5

Marc

v good

Atmosphere: 5

Food: 5

Service: 5

Callie Paige

Very yummy!! Ordered the Italian, and it was so good!?? Also got a cold brew shake and WOW...soo delicious !! The place itself doesn't have a ton of seating, we were there around lunch hour and it was full so we had to eat in our vehicle..

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Italian

Shane Tovey

Amazing ? very fresh ingredients along with fresh bread and toasted as well if you want. Highly recommend checking this place out. Friendly staff as

Atmosphere: 5

Food: 5

Service: 5

Alexandra Howard

My husband and I eat here regularly and always enjoy ourselves, earlier this week I ordered a meal for delivery and there was a mix up (it happens!!! It was no one's fault and not a big deal), when I called they offered a few solutions and a refund immediately. I accepted the refund option and it showed up relatively quickly, which I appreciate.

Atmosphere: 5

Food: 5

Service: 5

Michael Kulpa

Very friendly staff and quick service. Sandwiches tasted good ??

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Italian

Emily Richett

Thomas helped fix a miscommunication in my order - very friendly & great customer service!

Service: 5

H M.

On 9/15/23, I ordered a Chicken Club sandwich and was charged $6.29. One day later, on 9/16/23, I ordered the same sandwich and was charged $9.49. Looks like they charged a lower price on Friday to pull me back into the eatery to upcharge me $3.20 more. I don't like merchants that are not honest with the customer.

Peyton H.

I caught Zack talking shit about me and some other customers through his headset. Very unprofessional. Such a joke.

Gabriela Jelinek

Absolutely love them! What a great team and amazing

Atmosphere: 5

Food: 5

Service: 5

Robert Waltz

Do you guys get a kick out of watching people push/pull locked doors all day or is it just laziness?

Atmosphere: 1

Food: 3

Service: 3

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