OUTSTANDING CUSTOMER SERVICE!I recently became a regular weekly, almost daily, customer at the East Beltline & Knapp location.In the two weeks I have been a customer, I have experienced excellent customer service, on a consistent basis. The consistency is what impressed me and which I am most thankful and grateful for. I am always welcomed with a smiling face (faces is more appropriate to say), a warm and kind greeting, and efficient and excellent delivery of my order. I never hear grumbling amongst the team, I never see bitter faces, and they all seem genuinely happy to be working there.One of my favorite quotes is "Attitude reflects leadership, captain," (Remember the Titans movie) and that rings true with this team and their direct leader and upper management.As I'm sure many are aware, the art of superb customer service has been dwindling and almost non-existent after the recent Covid-19 pandemic. To this day, I visit places as a customer and am met with bitterness, despair, hopelessness, and an attitude from the team that conveys a sense of frustration that I even bothered to come in and give them my business. It is a joy to experience such stellar customer service at this location.I've been in management/leadership roles for 7 years and have 15 years of customer service experience in the retail space, and now in administration. I know great talent when I see it and it was important to me that this team get the kudos and high congratulations and affirmation they deeply deserve!I hope I get the names right here, so I can acknowledge the team by name:Branden, Matt, Jayden and Hunter. They all comprise a winning team.I pray God's blessing over you and all of them as they have been a huge blessing to me and many others
Atmosphere: 5
Food: 5
Service: 5
TaShónnTrenn White
The new location has a great atmosphere! It is a great place to go to study, read, or work on your laptop.
Very friendly, personable staff, which is not what I typically find at Starbucks. They remember their regulars' names.
Atmosphere: 5
Food: 5
Service: 5
Mike Ross
Very nice staff and very fast. However, when I order a salted Carmel cold brew or even the pistachio cream cold brew it’s literally just plain cold foam with no flavor… why? I live right by here and I go to the one on Walker now because they use the correct cold foam. Hope this changes in the future
Linda Kilmer
I love this new location! Very nice. We ordered our coffee (no line!) and found places to sit. This location has more seating and is great for studying or meeting friends. As always, Starbucks coffee is always delicious. We were treated very well by the employees.Wheelchair accessibility: As far as I can tell, easy access for anyone who might use a wheel chair.
Atmosphere: 5
Food: 5
Service: 5
Joan Buckner
Place was dirty, nobody cleaned tables or chairs, limiting where we could sit. Floor dirty, bathrooms were pretty clean considering the state of the seating area. Our coffee was ok, not
Atmosphere: 3
Food: 5
Service: 5
Milaina Palazzolo
I ordered 2 coffees, one of them being an americano. I asked for 2 sleeves, the girl handed me one. When I asked if I could please have another sleeve she responded “the americano is double cupped”. I asked her again for one and she responded “it’s double cupped “ and walked away. I asked another barista for one saying it was still hot despite it being double cupped and if I could please have a sleeve. The second one gave me one and was nice about it. I just don’t understand why it has to be such a big deal to get a coffee sleeve. At that point, skip the double cup and please just give me a sleeve. I wasn’t able to hold the coffee without one.
Callie Paige
Great new Starbucks! Everything was clean and orderly?? the baristas were excellent! Ordered the caramel brulee holiday coffee..will be back for more☕
This was our first time in the new location, the service was amazing and quick. Everyone was very friendly!
Atmosphere: 5
Service: 5
Jay DeVita
Staff is always helpful and friendly, always a treat to come in before work!
Atmosphere: 5
Food: 5
Service: 5
Morgan Conner
Brandon is the best! He has a great attitude and keeps everyone waiting in line positive and entertained. If he isn’t the manager, he should be!
Atmosphere: 5
Food: 5
Service: 5
Amber Titus
I came to pick up my mobile order and totally spilled someone else's drink. Rory was so quick to come to my rescue and clean it up. They were so calm, patient, and assuring. They were so nice to their coworker to re- make the drink. Mind you, this is during a rush with loud kids in their way. As well as me who was frantically trying to clean it up around them lol. Thank you so much, Rory! Your energy, and customer service is appreciated!
Friendly staff, great service.
I'm really happy with this new location.
Atmosphere: 5
Food: 5
Service: 5
OUTSTANDING CUSTOMER SERVICE!I recently became a regular weekly, almost daily, customer at the East Beltline & Knapp location.In the two weeks I have been a customer, I have experienced excellent customer service, on a consistent basis. The consistency is what impressed me and which I am most thankful and grateful for. I am always welcomed with a smiling face (faces is more appropriate to say), a warm and kind greeting, and efficient and excellent delivery of my order. I never hear grumbling amongst the team, I never see bitter faces, and they all seem genuinely happy to be working there.One of my favorite quotes is "Attitude reflects leadership, captain," (Remember the Titans movie) and that rings true with this team and their direct leader and upper management.As I'm sure many are aware, the art of superb customer service has been dwindling and almost non-existent after the recent Covid-19 pandemic. To this day, I visit places as a customer and am met with bitterness, despair, hopelessness, and an attitude from the team that conveys a sense of frustration that I even bothered to come in and give them my business. It is a joy to experience such stellar customer service at this location.I've been in management/leadership roles for 7 years and have 15 years of customer service experience in the retail space, and now in administration. I know great talent when I see it and it was important to me that this team get the kudos and high congratulations and affirmation they deeply deserve!I hope I get the names right here, so I can acknowledge the team by name:Branden, Matt, Jayden and Hunter. They all comprise a winning team.I pray God's blessing over you and all of them as they have been a huge blessing to me and many others
Atmosphere: 5
Food: 5
Service: 5
The new location has a great atmosphere! It is a great place to go to study, read, or work on your laptop.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Cake Pop, Bacon Sausage & Egg Wrap
Very friendly, personable staff, which is not what I typically find at Starbucks. They remember their regulars' names.
Atmosphere: 5
Food: 5
Service: 5
Very nice staff and very fast. However, when I order a salted Carmel cold brew or even the pistachio cream cold brew it’s literally just plain cold foam with no flavor… why? I live right by here and I go to the one on Walker now because they use the correct cold foam. Hope this changes in the future
I love this new location! Very nice. We ordered our coffee (no line!) and found places to sit. This location has more seating and is great for studying or meeting friends. As always, Starbucks coffee is always delicious. We were treated very well by the employees.Wheelchair accessibility: As far as I can tell, easy access for anyone who might use a wheel chair.
Atmosphere: 5
Food: 5
Service: 5
Place was dirty, nobody cleaned tables or chairs, limiting where we could sit. Floor dirty, bathrooms were pretty clean considering the state of the seating area. Our coffee was ok, not
Atmosphere: 3
Food: 5
Service: 5
I ordered 2 coffees, one of them being an americano. I asked for 2 sleeves, the girl handed me one. When I asked if I could please have another sleeve she responded “the americano is double cupped”. I asked her again for one and she responded “it’s double cupped “ and walked away. I asked another barista for one saying it was still hot despite it being double cupped and if I could please have a sleeve. The second one gave me one and was nice about it. I just don’t understand why it has to be such a big deal to get a coffee sleeve. At that point, skip the double cup and please just give me a sleeve. I wasn’t able to hold the coffee without one.
Great new Starbucks! Everything was clean and orderly?? the baristas were excellent! Ordered the caramel brulee holiday coffee..will be back for more☕
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
best starbucks in the
Atmosphere: 5
Food: 5
Service: 5
This was our first time in the new location, the service was amazing and quick. Everyone was very friendly!
Atmosphere: 5
Service: 5
Staff is always helpful and friendly, always a treat to come in before work!
Atmosphere: 5
Food: 5
Service: 5
Brandon is the best! He has a great attitude and keeps everyone waiting in line positive and entertained. If he isn’t the manager, he should be!
Atmosphere: 5
Food: 5
Service: 5
I came to pick up my mobile order and totally spilled someone else's drink. Rory was so quick to come to my rescue and clean it up. They were so calm, patient, and assuring. They were so nice to their coworker to re- make the drink. Mind you, this is during a rush with loud kids in their way. As well as me who was frantically trying to clean it up around them lol. Thank you so much, Rory! Your energy, and customer service is appreciated!
Atmosphere: 5
Food: 5
Service: 5