Always a good experience when I stop in for a coffee and bagel.
Atmosphere: 5
Food: 5
Service: 5
Adam J
I guess customizations to your order are just suggestions for the people making the sandwiches. Kercheval location has gone down
Food: 1
Marina Aiuto
I would give 5 stars but the only complaint is that they never answer their phone, I’ve called at non busy hours and not even close to lunch time and they’ve still never answered.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Mac & Cheese
Victoria c
Andrew was a great
Atmosphere: 5
Food: 5
Service: 5
Andre Jones
Extremely long wait times at this location.
Samaa Kabbar
Thank you to Ato and Kaitlyn for being so nice. Customer service was 10/10
Atmosphere: 5
Food: 5
Service: 5
Omar TURAN
Usually during that time of the day Panera is always very busy, the first red flag is when we walked in to this Panera there was only 2 tables and couple people ordering to go. It makes sense that it wasn’t busy after the service and the cleanliness of the store. I had to wait ~5 minutes for someone to show up and get a bottle of water. And the bathroom looked like haven’t been checked on the whole day if not days. Management needs to fix this because I love Panera and they have higher standards usually.
Atmosphere: 2
Food: 3
Service: 2
Antonio Readus
My experience today at Panera was wonderful, Adrian gave me excellent service & I will always back to the groose pointe location just for Adrian , thank you so
Atmosphere: 5
Food: 5
Service: 5
Sonja Brownbey
First time and everything was
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Broccoli Cheddar Soup
Paige Crowley
I wish I could give this Panera 0 stars. The past 1-2 years it’s gone down the drain. I ordered today on my mobile app and I came in early so I went to go sit down in the back. One of the employees that was standing on the outside of the counter handing out pick up orders was yelling at a customer in front of everyone to never come back again and he wasn’t allowed. The customer continued walking out and didn’t comment back. The employee said he doesn’t like how he grabs the bag from his hand every time he comes in. Now I see why… they are extremely behind and everything is WRONG! They are all yelling and talking about customers out loud. I get it gets busy and overwhelming but the way they acted was so unprofessional. Finally when I got my order I left, I made the mistake of opening it when I got home. I got a you pick 2 an Asian sesame salad with a chipotle chicken sandwich half. When I got home it looked like a handful of lettuce in the container. Come to find out they put a whole half of an avocado in my salad under the lettuce. This salad doesn’t even contain avocado. My sandwich was a whole sandwich. I asked for turkey instead of chicken (the only thing right) and sourdough instead of focaccia. They didn’t put sourdough and barely put any toppings on the sandwich, so it was all bread 4-5 turkey slices stacked. I’ve never been so disappointed with an establishment. It should not be $31 for disappointment. Undercover boss really needs to get over there.
I worked here(fake account for privacy) and this place is horribly ran. The management allowed the most foul and disrespectful things to transpire between workers. One reason is because the store manager is blind to the managers malpractice and misdeeds. Don’t be sorry for them though, because their blindness is purely on purpose. Example: coworkers A and B dated the same guy. Which eventually led to them fighting. After closing the store. Those coworkers were managers. Do not eat here and definitely do not work here.
Atmosphere: 1
Food: 1
Service: 1
Alaa Mansoor
Those people are horrible it took them 25 minutes to make me 2
Atmosphere: 1
Food: 1
Service: 1
Gwendolyn B
The people who waited on me including the manager was very cordial my food was well served and I had a very enjoyable experience.
Atmosphere: 5
Food: 5
Service: 5
Rahaman M.
I worked here(fake account for privacy) and this place is horribly ran. The management allowed the most foul and disrespectful things to transpire between workers. One reason is because the store manager is blind to the managers malpractice and misdeeds. Don't be sorry for them though, because their blindness is purely on purpose. Example: coworkers A and B dated the same guy. Which eventually led to them fighting after closing the store. Those coworkers were managers. Do not eat here and definitely do not work here.
Always a good experience when I stop in for a coffee and bagel.
Atmosphere: 5
Food: 5
Service: 5
I guess customizations to your order are just suggestions for the people making the sandwiches. Kercheval location has gone down
Food: 1
I would give 5 stars but the only complaint is that they never answer their phone, I’ve called at non busy hours and not even close to lunch time and they’ve still never answered.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Mac & Cheese
Andrew was a great
Atmosphere: 5
Food: 5
Service: 5
Extremely long wait times at this location.
Thank you to Ato and Kaitlyn for being so nice. Customer service was 10/10
Atmosphere: 5
Food: 5
Service: 5
Usually during that time of the day Panera is always very busy, the first red flag is when we walked in to this Panera there was only 2 tables and couple people ordering to go. It makes sense that it wasn’t busy after the service and the cleanliness of the store. I had to wait ~5 minutes for someone to show up and get a bottle of water. And the bathroom looked like haven’t been checked on the whole day if not days. Management needs to fix this because I love Panera and they have higher standards usually.
Atmosphere: 2
Food: 3
Service: 2
My experience today at Panera was wonderful, Adrian gave me excellent service & I will always back to the groose pointe location just for Adrian , thank you so
Atmosphere: 5
Food: 5
Service: 5
First time and everything was
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Broccoli Cheddar Soup
I wish I could give this Panera 0 stars. The past 1-2 years it’s gone down the drain. I ordered today on my mobile app and I came in early so I went to go sit down in the back. One of the employees that was standing on the outside of the counter handing out pick up orders was yelling at a customer in front of everyone to never come back again and he wasn’t allowed. The customer continued walking out and didn’t comment back. The employee said he doesn’t like how he grabs the bag from his hand every time he comes in. Now I see why… they are extremely behind and everything is WRONG! They are all yelling and talking about customers out loud. I get it gets busy and overwhelming but the way they acted was so unprofessional. Finally when I got my order I left, I made the mistake of opening it when I got home. I got a you pick 2 an Asian sesame salad with a chipotle chicken sandwich half. When I got home it looked like a handful of lettuce in the container. Come to find out they put a whole half of an avocado in my salad under the lettuce. This salad doesn’t even contain avocado. My sandwich was a whole sandwich. I asked for turkey instead of chicken (the only thing right) and sourdough instead of focaccia. They didn’t put sourdough and barely put any toppings on the sandwich, so it was all bread 4-5 turkey slices stacked. I’ve never been so disappointed with an establishment. It should not be $31 for disappointment. Undercover boss really needs to get over there.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I worked here(fake account for privacy) and this place is horribly ran. The management allowed the most foul and disrespectful things to transpire between workers. One reason is because the store manager is blind to the managers malpractice and misdeeds. Don’t be sorry for them though, because their blindness is purely on purpose. Example: coworkers A and B dated the same guy. Which eventually led to them fighting. After closing the store. Those coworkers were managers. Do not eat here and definitely do not work here.
Atmosphere: 1
Food: 1
Service: 1
Those people are horrible it took them 25 minutes to make me 2
Atmosphere: 1
Food: 1
Service: 1
The people who waited on me including the manager was very cordial my food was well served and I had a very enjoyable experience.
Atmosphere: 5
Food: 5
Service: 5
I worked here(fake account for privacy) and this place is horribly ran. The management allowed the most foul and disrespectful things to transpire between workers. One reason is because the store manager is blind to the managers malpractice and misdeeds. Don't be sorry for them though, because their blindness is purely on purpose. Example: coworkers A and B dated the same guy. Which eventually led to them fighting after closing the store. Those coworkers were managers. Do not eat here and definitely do not work here.
Kinda dirty inside