Red Lobster

2400 Shirley Drive, 127 SERVICE DR, Jackson
(517) 787-7820

Recent Reviews

Kristine Squiers

The restaurant needs a face-lift.

Atmosphere: 3

Food: 4

Service: 5

Mykyla Joelle

Ask for the server Andrea if you don’t feel like tipping, there’s no reason to either. very disappointing when she doesn’t check on the table or bring any biscuits.

Service: 1

Kathryn Heard

Vegetarian options: Brussel sprouts are fantastic.

Atmosphere: 4

Food: 4

Service: 4

Vickey Campbell

Love the Battle Creek restaurant- I visit every couple of weeks. The crab has been very disappointing the last 2 visits. The legs are very small and dry. The waitress and manager did bring additional legs. I love the service there.Dietary restrictions: I have to watch potassium consumption so they give me choices other than potatoes.

Atmosphere: 5

Food: 2

Service: 5

Recommended dishes: Great Coconut Shrimp, Wild-Caught Snow Crab Legs, Parrot Isle Jumbo Coconut Shrimp, Admiral's Feast, Twins Lobster Tail

Melissa Laird

Incredible service! Mike was wonderful! Shrimp Rangoon was awesome!Great update today!! Esme was an excellent server, had a wonderful meal. Oh and the lobsterita was amazing ;)

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Sampler Platter, Wild-Caught Snow Crab Legs, Parrot Isle Jumbo Coconut Shrimp, New Deep Sea Lobsterita

Ann Vanepps

I don't know what went on this time usually it is very pleasant in the food is really good but today was not so good. We got the all you can eat shrimp fest it took forever to get our food and our refills we're just as long. My shrimp linguine came out with the tails on them so I had to pull all the tails off before I could eat it. My husband ordered the grilled shrimp it was burnt. Hopefully the next time we come it'll be better but today I was not impressed at all.Features: Mask are optional.

Atmosphere: 3

Food: 3

Service: 3

James Reckley

I usually get the Admirals Feast..today I got the crispy shrimp and lobster stack for 31 bucks. Picture looked awesome. Big mistake. I got a huge pile of fries and some seafood. Like 4 lobster bites, 5 shrimp. Etc. No slaw. Service was slooooow. We are pretty regularly there. Very dissatisfied today.

Atmosphere: 2

Food: 2

Service: 2

Terry Wales

OMG BRETT was amazing will definitely come back just to see my main guy!!! Oh and we was 10

Atmosphere: 5

Food: 5

Service: 5

Andrew Hall

Bethany stands on

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Endless Chowder Salad & Cheddar Bay Biscuits

Brenda Lewis

The food was good, but everything else was a disaster. We didn't see our server until we had been seated for over 15 minutes. Another 10 minutes passed before we got water and a beer. No biscuits yet, and we've been at the table for 25 minutes. We were told they were being made. Our salad came and then we were half way through our dinner before the biscuits arrived. I felt so bad for our server. He was doing his absolute best and was hustling nonstop. They were obviously short handed, every server had to make their own drinks. Apparently there was not a bartender available. There was not a manager to be found. This place won't be in business much longer if this continues. It was a very disappointing evening and $80 wasted.

Atmosphere: 2

Food: 4

Service: 2

Kelly Rogers

Even short staffed our service was exceptional...

Atmosphere: 5

Food: 5

Service: 5

Dls chnell

The bristles sprouts were charcoal black and Still smoking from the burn when I got them. The lobster was rubber and overly salted..the coconut shrimp were hard like a rock..the potato was cold..the crab legs were so cold they were like right out of the freezer!!!The grilled shrimp was good and the mushroom appetizer was amazing..so was the salted biscuits.

Atmosphere: 5

Food: 1

Service: 5

Rod Guth

Went in at 9:25 p.m.. and had our orders ready because we new they'd be closing at 10. I walked in about 1 minute behind my wife and son just as the server very loudly and rudely told my wife and son were closing at 10 so (GET IT GOING!) Then instead of taking our order he proceeds to go into the kitchen and even more rudely and loudly says to the cook that these people just came in and haven't even figured out what they want yet and I know you started shutting down awhile ago. Long story short we aren't those people who make a habit of doing that and our tips when we do are very large and even put in extra for the cook as well as long as the foods not cold or thrown together. Also my wife was a server/bartender at the Dundee Lunesta until it closed so we know the drill, so if we come in late we order right away we apologize for it and we slam our food quickly and are done befor closing leaving a very generous tip to make up for it. For someone to say that to my family was rude as hell and he's lucky I contained my inner child. I'm sure it sucks when someone comes in at near closing but they were far into shutdown befor 9:25 which isn't quite fair since they are open until 10 and you definitely don't ever tell anyone they better get it going. So thanks for rudely ruining our dinner sir and thanks actually to (V-Dubs) where we actually had a top notch super friendly server who will get a tip that'll make her no doubtedly feel appreciated as she absolutely deserves. So once again, thanks Jackson Red Lobster for the absolute #1 spot on our list to pass up. I'd rather eat a Mc chicken for dinner than walk into hearing some rude prick talking to my wife and son that way especially coming from the hospital with some very heavy life changing things going on at the moment. Way to make people feel welcome and showing that there's still good people in the world to brighten your day just a little when you need it the most. Too bad the douche bag at Jackson Red Lobster isn't great nor even good at his job because that dinner was owed to my son Justin for his hard work. We really enjoy Red Lobster and it sucks that people like him actually work in places where people persons are needed, but it is what it is. We still have our regular Red Lobster in Ann Arbor and Adrian where the servers are pleasant and hardworking because if they weren't there I would most definitely never eat an admirals feast again. Done with my rant now lol, but what D-Bag!

Atmosphere: 1

Service: 1

Bradley Grimm

Waitress was very attentive and very good at keeping an eye on us. Waited an hour for a table when told it was a 15 minute wait, where people who came in after us were getting tables. Waited an hour and a half for our food to come out. Then the food comes out cold as if it came out of the fridge, and didn't get what was initially ordered because they were behind and didn't want us to wait. Bathrooms were very disgusting with pee all over the men's restroom stall and floor. Cooks need to do better

Atmosphere: 3

Food: 4

Service: 3

Recommended dishes: All You Can Eat Shrimp

Thomas Joseph

Ordered togo for a 6:00 pickup. Was told it would be ready at 6:05. I didn’t get it until 6:21. Since I showed up at 5:55, I had a good 25 minutes in the lobby to do some people watching. That was better than the food!

Atmosphere: 5

Food: 2

Service: 2

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