Red Robin Gourmet Burgers and Brews

31805 John R Rd, Madison Heights
(248) 577-5870

Recent Reviews

Conny Foster

Food was ok

Atmosphere: 5

Food: 4

Service: 5

Richard Koscik

I feel bad for the staff. I believe they were trying their best but it felt like it took too long for everything and the food was not very warm.Vegetarian options: Any burger can be done as a vegetarian burger

Atmosphere: 3

Food: 3

Service: 3

Ryan Martini

Great service

Atmosphere: 5

Food: 5

Service: 5

Marjory Stewart Baxter

Used to come here. It was not busy. We sat for 25 minutes while our server didn't even grab us water or take our order. Other servers just looked at us and walked by. No staff seemed to care. Where is the manager? Won't ever go back to this location.

Atmosphere: 1

Food: 1

Service: 1

Grace D

Right before our server approached our table we heard him comment on the lack of tip to another table who was about to leave. This seemed a bit unprofessional and rubbed us the wrong way. When ordering, I asked for my egg yolk to be runny and I received a solid yolk with undercooked/clear white part. When I flagged down our server, he gave me a blank look and seemed a bit sullen when I told him that my food was not as I had ordered.I asked if I could have another egg. I waited about 15 minutes or more for my egg. During this time, the rest of my table has finished their food and I'm still waiting to eat my burger. When I asked my server how much longer he said that the cook would let him know and didn't seem to care. The manger eventually popped by and I expressed my issues to him. He was very apologetic and was able to discount my food for my inconvenience. I got my egg shortly after.Empty plates and glasses littered the table and were not cleared away until almost the end of our visit. Anytime anyone asked for a refill on fries or drinks, we felt like we were a bother to serverOverall the food was good (a bit cold) but I felt the service ruined the occasion.

Atmosphere: 3

Food: 4

Service: 1

Mr. GAWN

Had a bacon and fondue burger ?Asked for medium, came out well done. Fries were supposed to be seasoned, they weren't. There is seasoning at the table luckily.. Fries were flat and small for steak fries. They were cold and unpleasant to eat. The fondue itself was mostly flavorless. The waitress Mona did a good job. Some people have a look of intelligence in their eyes and she seemed sharp. Her restaurant let her down today. I ate and didn't complain when she asked if everything was OK. I lied bc I didn't want to argue or seem like I wanted to chaet the bill. Sometimes you just have to take the L and bail.A 12 or 16 top walked in with 45 mins until they closed and smelled like weed. It took them 5 to 10 mins to figure out where everyone was going to sit. As they loomed the varied members kept leaning and touching my table. The fake hair swung into my table and ketchup. Dirty hands kept touching my chairs and table top as they had to lean instead of standing up straight. Seemed like these people were the main demographic of this particular establishment. Probably won't go back...

Atmosphere: 1

Food: 2

Service: 4

Mitchell Stempowski

Our waitress was nice and food came quick! What is there not to like.

Atmosphere: 5

Food: 5

Service: 5

John Knopp

Great food Great Staff. Love the endless steak fries.. Burgers always great. And lots to choose from.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Whiskey River BBQ Burger, Bacon Cheeseburger, Red Robin Gourmet Cheeseburger

Paul Leismer

My friend and I felt like we were being rushed to eat our food and leave. But the food was really good!Wheelchair accessibility: The wheelchair accessibility is decent, not perfect.

Atmosphere: 5

Food: 5

Service: 3

Recommended dishes: Bacon Cheeseburger

Tara Coble

Clean, knowledgeable friendly staff. Great food

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Fish and Chips, Whiskey River BBQ, Salads, Garlic Fries

Jesse Morgan

While I was there with a large party, it still took 45 minutes to get a single order of fries.

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Garlic Fries

Regina Calhoun

I've been going to this Red Robin for years. And it was very disappointing this time around. Also the bbq chicken wrap is horrible now.

Atmosphere: 3

Food: 2

Service: 4

Maddie Hall

I just came & ordered 3 brownies for me and my friends, we waited 40 minutes for BROWNIES it’s not busy what so ever. The brownies come and my brownie is rock hard I can’t even pick it up with a fork, it smelt like burnt charcoal. I do not recommend this Red Robin.

Atmosphere: 5

Food: 1

Service: 1

Courtney Wong

We went in and waited a good 7 minutes before the hostess decided to show up from the back saying she was helping with to go orders. She double sat the server we had so she was behind on getting to all her tables. It took forever to get refills on sodas. Halfway through eating my fiancé showed up and placed his order on a banzai burger no pink. His burger arrived pink. He flagged down another server since we couldn’t find our server to tell them he can’t eat it this way. They offered to remake it, this time we had them make it for to go. We got home and he cut into his burger and it was still pink. The cooks aren’t even cooking. They’re just throwing burgers on and not looking. Shame on them. And the hostess doing the mostest should probably stay at her post. Won’t be coming here anymore.

Food: 1

Service: 2

Laurie Lee

Poor food. The burger was very thin and over cooked. . The bun was old and dried out. They are stingy with toppings. The onion rings are wonderful.

Atmosphere: 3

Food: 1

Service: 3

Recommended dishes: Bacon Cheeseburger

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Red Robin Gourmet Burgers and Brews

31805 John R Rd, Madison Heights, MI 48071
(248) 577-5870