I just left the Kroger in Monroe on Monroe st. I was with my mom my little cousin and my 6 year old son. We were checking out in the self check out we had already started so we had like maybe 2 bags already scanned and bagged the worker her name was Sarah she said line 10 has almost no line we said we were fine and thanked her she just looked at us and walked away then we needed help to continue and she made us wait forever and kept helping other people even people that just was walking up just completely ignoring us then she finally makes her way and says line 10 has no line we said we're okay again and she gave us a dirty look and then starts looking through our bags just being very rude. I've never gotten treated so rude before ever in my life.
Guy T.
Very disappointed. My car was smashed while I was shopping and the police refused to write a ticket for my insurance company to verify because it was on private property. That seems against state law to me but makes me think Kroger is not doing the best it can to ensure the safety of their customers either
Alan E.
What's with the employees at Kroger. They used to be friendly. Check out clerk today refused to look at me or the young family in front of me. This seems to be an ongoing issue of late?
William Gipson
They use their “anti cart theft” system to mess with self checkout customers just like Walmart does. And they have a bad attitude while doing it. Seems awfully funny, the only carts locking up at the door were customers who used self checkout.
Lake Erie Fence Company
Store smells like rotten meat
Kyle Walsh
We wanted to buy a single item from behind the deli counter. We heard someone in the back of the deli area cleaning something so we waited. After a few minutes we were approached by another store employee saying the deli was closed (they closed at 9 we were there at 645) then he proceeded to go behind the deli counter into the deli area. So there’s 2 people back there now but they are short staffed.
Rosalyn Chadwell
This store is dark ,dirty, grimy
Alex C.
Last time I went here my balls were chopped off never going back here again 0/10 experience wise 4/10 for the good a** pasta tho
Kevin F.
I hate this store. And the lazy employees in it. Disregard the Operating hours, they don't acknowledge them anyway . You could go up there 15 minutes before they close and They will turn you way. I'm sitting in the parking lot right now and 20 ppl were denied entry. Not even closing time.
great foods better people they don't care about others about wearing their face mask they care about themselves some things are going outrageous sometimes because they're not doing what they should be wearing them all but I'm not having this
Georgie Nixon Warren
parking lots is crammed it's like a maze people drive like at the racetrack there
Roxanne L.
This Kroger almost always has stock of items and I always find their employees very kind. Compared to another local Kroger this is 5 stars plus. This would have been 5 stars if not for their pickup option. I selected a predetermined time by them to pick up my groceries, they only have one person working the grocery pickup which is not her fault at all. Sadly I have been waiting more than 50 minutes to pick up groceries. That's my only complaint. Otherwise great store.
Bridget B.
Monroe Kroger Pharmacy. I went in to pick up two prescriptions for my son today, March 6, 2020. They were out of one of his prescriptions; No problem... What do we need to do now. I was confused on the protocol of having another pharmacy call Kroger pharmacy to have them release his prescriptions to them. Which made me have to ask the technician twice what exactly It was I needed to do. Myself, coming across confused; Due to the fact that we are exhausted from my son not feeling well I'm sure I sounded upset. From that moment on the pharmacy tech was short and abrasive with her tone. She avoided eye contact and dismissed my questions and the fact that I was standing there. As I'm on the phone with the NEW Pharmacy she walks away and isn't able to help me with the questions they have for me. (In this moment She was Not professional at all in my opinion). Once again, I needed help with the specifics on the script and the technician that was helping us in the first place treated my questions as a Nuisance..... Thankfully another technician gave me their phone number so the new pharmacy could call Monroe Kroger Pharmacy. The whole point of the conversation in the first place... KROGER pharmacy tech-LETS take a step back and consider your customers..... my son and I do not frequently visit any Pharmacy... especially yours and we have no idea what the protocols are or how our prescriptions should be filled. We NEED YOU to do your job and help in this situation. I realize your establishment is busy and you have other people to assist. However, when a mother is there for her ill child and you tell her you're out of what they need a LITTLE COMPASSION & UNDERSTANDING goes a long way to help and answer their questions POLITELY!! Long story shorty, We will NOT be using YOUR facility again!!!
Reid Connolly
Went to get some cupcakes for my daughter's birthday while shopping I had to listen to two employees yell at each other over some seniority dispute, extremely unprofessional! Can't believe this is allowed. Cupcakes were good though
Kid-friendliness: Great staff
Atmosphere: 5
Service: 5
I just left the Kroger in Monroe on Monroe st. I was with my mom my little cousin and my 6 year old son. We were checking out in the self check out we had already started so we had like maybe 2 bags already scanned and bagged the worker her name was Sarah she said line 10 has almost no line we said we were fine and thanked her she just looked at us and walked away then we needed help to continue and she made us wait forever and kept helping other people even people that just was walking up just completely ignoring us then she finally makes her way and says line 10 has no line we said we're okay again and she gave us a dirty look and then starts looking through our bags just being very rude. I've never gotten treated so rude before ever in my life.
Very disappointed. My car was smashed while I was shopping and the police refused to write a ticket for my insurance company to verify because it was on private property. That seems against state law to me but makes me think Kroger is not doing the best it can to ensure the safety of their customers either
What's with the employees at Kroger. They used to be friendly. Check out clerk today refused to look at me or the young family in front of me. This seems to be an ongoing issue of late?
They use their “anti cart theft” system to mess with self checkout customers just like Walmart does. And they have a bad attitude while doing it. Seems awfully funny, the only carts locking up at the door were customers who used self checkout.
Store smells like rotten meat
We wanted to buy a single item from behind the deli counter. We heard someone in the back of the deli area cleaning something so we waited. After a few minutes we were approached by another store employee saying the deli was closed (they closed at 9 we were there at 645) then he proceeded to go behind the deli counter into the deli area. So there’s 2 people back there now but they are short staffed.
This store is dark ,dirty, grimy
Last time I went here my balls were chopped off never going back here again 0/10 experience wise 4/10 for the good a** pasta tho
I hate this store. And the lazy employees in it. Disregard the Operating hours, they don't acknowledge them anyway . You could go up there 15 minutes before they close and They will turn you way. I'm sitting in the parking lot right now and 20 ppl were denied entry. Not even closing time.
Restaurantji Recommends
great foods better people they don't care about others about wearing their face mask they care about themselves some things are going outrageous sometimes because they're not doing what they should be wearing them all but I'm not having this
parking lots is crammed it's like a maze people drive like at the racetrack there
This Kroger almost always has stock of items and I always find their employees very kind. Compared to another local Kroger this is 5 stars plus. This would have been 5 stars if not for their pickup option. I selected a predetermined time by them to pick up my groceries, they only have one person working the grocery pickup which is not her fault at all. Sadly I have been waiting more than 50 minutes to pick up groceries. That's my only complaint. Otherwise great store.
Monroe Kroger Pharmacy. I went in to pick up two prescriptions for my son today, March 6, 2020. They were out of one of his prescriptions; No problem... What do we need to do now. I was confused on the protocol of having another pharmacy call Kroger pharmacy to have them release his prescriptions to them. Which made me have to ask the technician twice what exactly It was I needed to do. Myself, coming across confused; Due to the fact that we are exhausted from my son not feeling well I'm sure I sounded upset. From that moment on the pharmacy tech was short and abrasive with her tone. She avoided eye contact and dismissed my questions and the fact that I was standing there. As I'm on the phone with the NEW Pharmacy she walks away and isn't able to help me with the questions they have for me. (In this moment She was Not professional at all in my opinion). Once again, I needed help with the specifics on the script and the technician that was helping us in the first place treated my questions as a Nuisance..... Thankfully another technician gave me their phone number so the new pharmacy could call Monroe Kroger Pharmacy. The whole point of the conversation in the first place... KROGER pharmacy tech-LETS take a step back and consider your customers..... my son and I do not frequently visit any Pharmacy... especially yours and we have no idea what the protocols are or how our prescriptions should be filled. We NEED YOU to do your job and help in this situation. I realize your establishment is busy and you have other people to assist. However, when a mother is there for her ill child and you tell her you're out of what they need a LITTLE COMPASSION & UNDERSTANDING goes a long way to help and answer their questions POLITELY!! Long story shorty, We will NOT be using YOUR facility again!!!
Went to get some cupcakes for my daughter's birthday while shopping I had to listen to two employees yell at each other over some seniority dispute, extremely unprofessional! Can't believe this is allowed. Cupcakes were good though