I made a stop at this location before heading into the office to grab some chocolate Tim Bits because y’all know I love me some donuts and I had a coupon on my Timmy’s app; before y'all say anything chill on me please, I’ve had a rough week okay? Mind your business. Anyway, they were in the hight of their morning rush, this location is always busy because it’s technically downtown.The staff was friendly in the mist of the chaos. The dining room was clean and well lit. The cashier offered me a very beautiful smile even though I could tell she was “over it” I appreciated her kindness.As I was waiting for my order there was another guest loudly talking about how the store seemed short staffed to her partner. I informed her “it’s rush hour” which she agreed which shifted the conversation into another direction between the 3 of us which made me smile.The cashier handed me my order and offered another smile that was even bigger this time. I thanked her and thanked the other 2 guests for the chat and wished them well along their day. I wish I would have gotten the cashiers name so I could have thanked her by name for her patience and for being essential in this community.
Atmosphere: 5
Food: 5
Service: 5
Richard
Ajax was awsome very polite made me a customer for
Atmosphere: 5
Food: 5
Service: 5
Dwayne Johnson
Indulging in the berry smoothie and the chocolate-dipped donut at Tim Hortons in Monroe, Michigan, was a delightful treat for both the taste buds and the soul. The berry smoothie, bursting with the freshness of mixed berries, provided a refreshing and invigorating start to my day. Paired with the decadent chocolate-dipped donut, every bite was a perfect balance of sweet and satisfying. The smoothie's fruity goodness combined with the rich, velvety chocolate of the donut created a symphony of flavors that left me craving more. Tim Hortons continues to impress with their quality offerings, making it my go-to spot for a morning pick-me-up or a sweet indulgence any time of day.
Atmosphere: 4
Food: 5
Service: 3
PENNY FORD
New iced coffees are
Atmosphere: 5
Food: 5
Service: 5
Kimberly Ruttenberg
The cafe looked beautiful, the young lady who our order was polite and respectful, the coffee tasted good and the food was hot and delicious. The chairs are comfortable and I have no complaints.
Atmosphere: 5
Food: 5
Service: 5
cadie barber
Beautiful place and amazing
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Caramel Iced Cappuccino, Turkey Sandwich and a Large Iced Capp, Everything Bagel with Sausage Egg and Cheese
Angel Kitty King
I go every few days &yesterday I ordered a TOASTED Avocado & it was just put on a piece of bread and called it toast very
Food: 2
Service: 4
Abby Atherton
Ordered an iced latte and had to wait abt 5 minutes for it (no big deal normally) and when the woman gave it to me she said “sorry for the wait, they thought it was supposed to be hot.” and shut the window promptly. We drove off, since the coffee was in a clear plastic cup with ice cubes visible we assumed they had remade the coffee so it wasn’t hot. I quickly realized that the cup was pretty warm, and the syrup was all melted pooled in the bottom. They obviously made the drunk hot and dumped it into a cold cup full of ice, and waited to hand it to us until it wasn’t scorching. The coffee is watered down and lukewarm with no whipped cream and the syrups all pooled at the bottom. Just really disappointed and won’t be coming to this location again. It was about 7:45 PM 1/3/24.
Atmosphere: 1
Food: 1
Service: 1
Jennifer Reau
Left a review this past week. It has been removed. That is as terrible as the service I had. Shame on you Tim Hortons.
Atmosphere: 1
Food: 1
Service: 1
Merky Merky
Horrible do not waste you're time. They have 5 plus workers which are not helping no one inside for over 20 minutes. You will waste you're time, likely ran out of whatever you want by 1pm anyway!
“Can I get some people on the floor who actually want to work?” yells the manager at 930am on Christmas Eve for everyone in the building to hear. I can’t believe how loud this lady was yelling at one of the workers over decaf coffee. It lasted 3-4 minutes before we decided to leave. Tim Hortons workers, blink twice if you’re not
Service: 1
Jayme Drouillard
Waited 15 minutes to order a coffee before i had to leave for a commitment. silly me thinking that it would be a quick trip even though there was no one in front of
Atmosphere: 1
Food: 1
Service: 1
Jessica Richardson
Rude staff, unfriendly and horrible customer service. I will not be going back to this location. EVER! Manager Dawn is horrible to her employees and treats them like trash. Noone should have to work in such a hostile environment.
Service: 1
Rhonda Feller
Well, if you like people having a fit because you ask for a sleeve on your coffee to protect yourself from the molten hot temperature. This is the place for you!! As a bonus you'll have a disgruntled employee slam the coffee down and scoff at you because you try to put your change up. Silly me for thinking you shouldnt have to beg to not be burned, lol. Seems like that would be a courtesy. I'll bring an oven mitt next time. That way I can not burn myself, and catch my change in a more timely manner to avoid the scoffing. Dont even bother speaking to a manager, you'll get nowhere! Thankfully the district manager is there to take care of the mess.
Nikki
The worst Tim Hortons ever from service to the coffee. No training. Owner, Dana simply does not care. Always filthy. Will never go back. Flat Rock or Toledo way
I made a stop at this location before heading into the office to grab some chocolate Tim Bits because y’all know I love me some donuts and I had a coupon on my Timmy’s app; before y'all say anything chill on me please, I’ve had a rough week okay? Mind your business. Anyway, they were in the hight of their morning rush, this location is always busy because it’s technically downtown.The staff was friendly in the mist of the chaos. The dining room was clean and well lit. The cashier offered me a very beautiful smile even though I could tell she was “over it” I appreciated her kindness.As I was waiting for my order there was another guest loudly talking about how the store seemed short staffed to her partner. I informed her “it’s rush hour” which she agreed which shifted the conversation into another direction between the 3 of us which made me smile.The cashier handed me my order and offered another smile that was even bigger this time. I thanked her and thanked the other 2 guests for the chat and wished them well along their day. I wish I would have gotten the cashiers name so I could have thanked her by name for her patience and for being essential in this community.
Atmosphere: 5
Food: 5
Service: 5
Ajax was awsome very polite made me a customer for
Atmosphere: 5
Food: 5
Service: 5
Indulging in the berry smoothie and the chocolate-dipped donut at Tim Hortons in Monroe, Michigan, was a delightful treat for both the taste buds and the soul. The berry smoothie, bursting with the freshness of mixed berries, provided a refreshing and invigorating start to my day. Paired with the decadent chocolate-dipped donut, every bite was a perfect balance of sweet and satisfying. The smoothie's fruity goodness combined with the rich, velvety chocolate of the donut created a symphony of flavors that left me craving more. Tim Hortons continues to impress with their quality offerings, making it my go-to spot for a morning pick-me-up or a sweet indulgence any time of day.
Atmosphere: 4
Food: 5
Service: 3
New iced coffees are
Atmosphere: 5
Food: 5
Service: 5
The cafe looked beautiful, the young lady who our order was polite and respectful, the coffee tasted good and the food was hot and delicious. The chairs are comfortable and I have no complaints.
Atmosphere: 5
Food: 5
Service: 5
Beautiful place and amazing
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Caramel Iced Cappuccino, Turkey Sandwich and a Large Iced Capp, Everything Bagel with Sausage Egg and Cheese
I go every few days &yesterday I ordered a TOASTED Avocado & it was just put on a piece of bread and called it toast very
Food: 2
Service: 4
Ordered an iced latte and had to wait abt 5 minutes for it (no big deal normally) and when the woman gave it to me she said “sorry for the wait, they thought it was supposed to be hot.” and shut the window promptly. We drove off, since the coffee was in a clear plastic cup with ice cubes visible we assumed they had remade the coffee so it wasn’t hot. I quickly realized that the cup was pretty warm, and the syrup was all melted pooled in the bottom. They obviously made the drunk hot and dumped it into a cold cup full of ice, and waited to hand it to us until it wasn’t scorching. The coffee is watered down and lukewarm with no whipped cream and the syrups all pooled at the bottom. Just really disappointed and won’t be coming to this location again. It was about 7:45 PM 1/3/24.
Atmosphere: 1
Food: 1
Service: 1
Left a review this past week. It has been removed. That is as terrible as the service I had. Shame on you Tim Hortons.
Atmosphere: 1
Food: 1
Service: 1
Horrible do not waste you're time. They have 5 plus workers which are not helping no one inside for over 20 minutes. You will waste you're time, likely ran out of whatever you want by 1pm anyway!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
“Can I get some people on the floor who actually want to work?” yells the manager at 930am on Christmas Eve for everyone in the building to hear. I can’t believe how loud this lady was yelling at one of the workers over decaf coffee. It lasted 3-4 minutes before we decided to leave. Tim Hortons workers, blink twice if you’re not
Service: 1
Waited 15 minutes to order a coffee before i had to leave for a commitment. silly me thinking that it would be a quick trip even though there was no one in front of
Atmosphere: 1
Food: 1
Service: 1
Rude staff, unfriendly and horrible customer service. I will not be going back to this location. EVER! Manager Dawn is horrible to her employees and treats them like trash. Noone should have to work in such a hostile environment.
Service: 1
Well, if you like people having a fit because you ask for a sleeve on your coffee to protect yourself from the molten hot temperature. This is the place for you!! As a bonus you'll have a disgruntled employee slam the coffee down and scoff at you because you try to put your change up. Silly me for thinking you shouldnt have to beg to not be burned, lol. Seems like that would be a courtesy. I'll bring an oven mitt next time. That way I can not burn myself, and catch my change in a more timely manner to avoid the scoffing. Dont even bother speaking to a manager, you'll get nowhere! Thankfully the district manager is there to take care of the mess.
The worst Tim Hortons ever from service to the coffee. No training. Owner, Dana simply does not care. Always filthy. Will never go back. Flat Rock or Toledo way
Atmosphere: 1
Food: 1
Service: 1