worst shopping experience in awhile! refused to take back empty bottles even though they were bought from there. upon checkout, the machine wouldn't read my bottle return slips. so instead 9f getting me my $$, they just say, have a nice day! REALLY
H R.
I get there around 930am and start shopping, place isn't too crowded then, but you're constantly dodging the floor cleaning zamboni. I got my stuff, went to pay, but the cashier would not let me check-out. I was not allowed to purchase my goods until after 10am..... UNLESS I upgrade my membership for $28! Not gonna happen. I walked out, let the employees put back my groceries.
Hinojosa CR
we appreciate the great prices and the quantity of the merchandise
Sally Boze Yetman
Fun shopping. Lots of good deals and great quality.
AllahOinkkie K.
I was very disappointed with the service I received at the Sams Club in Muskegon.I was a third party shopper an decided to buy a membership for my Wife an Household.I was taught you never have a second chance to make a first impression. With this in mind I coke in after a long day of work an we go straight to Sams Club in Muskegon.Im not sure if hard worker came iff as homeless or what but day one I received no service at all in the jewelry department.Day 2 yes We came back my daughter my wife and myself. After being made wait around 30 mins a sales associate we will call Mik comes to the department with the nastiest attitude I have ever experienced from a cashier.She reaches in an knocks over a jewelry display an starts to fuss us/me out because she hastily snatched the chain display up.She took her time walking to the jewelry department probably thinking I was a window shopper wasting her time just looking.An now I'm watching her take her sweet slow time to fix her display before handing me the jewelry I patiently an politely asked for.Its only so much I can act like I don't understand.Im sure there were undertones of something else I just would ever speak on what I truly think it was.I ask her again to see the Franko chain. She hands it to me then out of no where kinda grabs it from me while sayin. You can't try it on.I always thought Gold was an antibacterial metal. So before loosing my cool this was my final straw I left without buying what I wanted because of the sales associates behavior.After some thought I asked my wife would she go back an deal with the associate because I didn't feel wanted in this Sams Club nor was my business appreciated altho it wasn't a small purchase.Keep in mind this chains total price was $528.94$ and Im a first time member. This purchase should of made me a preferred customer.I dealt with a lot of weird vibes to make this purchase.I thought the service was questionable an confirmed my theory when We went to the Sams Club in Comstock Park, Mi. Very friendly staff greeted us while in the process of disinfecting the carts an complementing my wife's hair color(Kudos to her).I ask for help in jewelry.The sales associate who helped me did her job.She never told me I couldn't try on the chain I never asked.This is where I witnessed my business being appreciated.My gold chain was wrapped in cool paper placed in a neat box. I was provided a jewelry cloth baggie to put it in when its in the box or in storage. The packaging an presentation was over the top. I felt like my purchase was special.This purchase came to $401.74$. I really feel unappreciated an short changed after taking a minute to step back and look at it from outside the box.I think that the higher up management needs to know about how Mik treated me. I almost let her change my mind about a purchase I definitely was going to make.I also feel like Im owed a cloth jewelry bag for my first purchase.I would recommend someone do something about her.
Tim Frazier
Kind of disappointed they no longer are carrying Splash flavor water
Rebecca Foust-Quillen
I stopped at Sam's this morning for a slow leak in my tire. I was told they could not fix it unless I bought my tire there. This was never a issue before. They wouldn't even repair it if I paid for it either. They flat out turned me away. The bays were empty and no cars waiting. Their policy states they will fix your tire no matter where purchased. This is what I get for a Plus Membership?
Sue S.
I shop this store regularly and never have had an issue. Now that the governor is requiring anyone inside a store to be wearing a mask and keep a social distance, I find it's business as usual and these safety requirements are not being followed. I would guess at least about 1/3 of shoppers had no mask. Another couple had them over their mouth, but not their nose. Couples were chatting with an associate blocking the aisles. If Businesses can require or refuse customers for wearing/not wearing a mask, this should be enforced. Otherwise I'll be forced to avoid this place for a while, and we spend $300+ per month. I guess we can do without plenty of the extra goodies we're used to buying. Sams, get it together...MASKS!!
Carl Stoll
Half the customers and all the employees fail to wear face masks in the store, which has been requested by cdc and our Governor. Very bad. I asked worker who said no one needed to wear one. So sick people, who do not know they are sick, are spreading covid all over the merchanise and food items. I do not see this happending at Wal Mart or Meijers. SAm's has really dropped the ball and people will likely get ill, and may even die as a result. Shame on you.
Regina V.
Muskegon, MI. I love Sam's Club. The pharmacy is the best. The customer service is awesome.
I had a huge screw in my tire and was told they weren't taking anymore walk ins at Tire dept. But with my sleeping 3 year old on my shoulder, Tracy saved the day! She got my vehicle in and within 90 minutes I was done. She absolute saved the day! Thank you Thank you Thank you Tracy!!!
Dana Carnes
I buy in bulk & I feel that I ultimately save money in doing so! A Plus Membership gives you $10 cash back for every $500 spent so I normally wind up with a free Membership plus extra cash they give me already this year I’ve earned $265 cash back
Rod Maus
This place was a total fail today. First off 2 of the 3 bottle / can machines were down or full and no employees were available to do anything about it. Then I had to stand in line at the service desk for an excessive amount of time with only a couple people in line. Then I tried to shop but a bunch of aisles were blocked off so I couldn't get what I wanted. Is this really necessary to block off 3 or 4 aisles at a time ??? Why don't you do this stuff after hours during 3rd shift ??? I'm sure I can find some place else to shop that doesn't block off their aisles during business hours. While I was checking out the one item I was able to get, the self checkout kiosk informed me I could have saved $30 this year with a plus membership, then wanted to charge me $50 to get one ! Duh ! Thanks for nothing. I'll go to ALDI next time.
Vern Nyson
Saved considerable money on tires and very good service. Ready to travel
worst shopping experience in awhile! refused to take back empty bottles even though they were bought from there. upon checkout, the machine wouldn't read my bottle return slips. so instead 9f getting me my $$, they just say, have a nice day! REALLY
I get there around 930am and start shopping, place isn't too crowded then, but you're constantly dodging the floor cleaning zamboni. I got my stuff, went to pay, but the cashier would not let me check-out. I was not allowed to purchase my goods until after 10am..... UNLESS I upgrade my membership for $28! Not gonna happen. I walked out, let the employees put back my groceries.
we appreciate the great prices and the quantity of the merchandise
Fun shopping. Lots of good deals and great quality.
I was very disappointed with the service I received at the Sams Club in Muskegon.I was a third party shopper an decided to buy a membership for my Wife an Household.I was taught you never have a second chance to make a first impression. With this in mind I coke in after a long day of work an we go straight to Sams Club in Muskegon.Im not sure if hard worker came iff as homeless or what but day one I received no service at all in the jewelry department.Day 2 yes We came back my daughter my wife and myself. After being made wait around 30 mins a sales associate we will call Mik comes to the department with the nastiest attitude I have ever experienced from a cashier.She reaches in an knocks over a jewelry display an starts to fuss us/me out because she hastily snatched the chain display up.She took her time walking to the jewelry department probably thinking I was a window shopper wasting her time just looking.An now I'm watching her take her sweet slow time to fix her display before handing me the jewelry I patiently an politely asked for.Its only so much I can act like I don't understand.Im sure there were undertones of something else I just would ever speak on what I truly think it was.I ask her again to see the Franko chain. She hands it to me then out of no where kinda grabs it from me while sayin. You can't try it on.I always thought Gold was an antibacterial metal. So before loosing my cool this was my final straw I left without buying what I wanted because of the sales associates behavior.After some thought I asked my wife would she go back an deal with the associate because I didn't feel wanted in this Sams Club nor was my business appreciated altho it wasn't a small purchase.Keep in mind this chains total price was $528.94$ and Im a first time member. This purchase should of made me a preferred customer.I dealt with a lot of weird vibes to make this purchase.I thought the service was questionable an confirmed my theory when We went to the Sams Club in Comstock Park, Mi. Very friendly staff greeted us while in the process of disinfecting the carts an complementing my wife's hair color(Kudos to her).I ask for help in jewelry.The sales associate who helped me did her job.She never told me I couldn't try on the chain I never asked.This is where I witnessed my business being appreciated.My gold chain was wrapped in cool paper placed in a neat box. I was provided a jewelry cloth baggie to put it in when its in the box or in storage. The packaging an presentation was over the top. I felt like my purchase was special.This purchase came to $401.74$. I really feel unappreciated an short changed after taking a minute to step back and look at it from outside the box.I think that the higher up management needs to know about how Mik treated me. I almost let her change my mind about a purchase I definitely was going to make.I also feel like Im owed a cloth jewelry bag for my first purchase.I would recommend someone do something about her.
Kind of disappointed they no longer are carrying Splash flavor water
I stopped at Sam's this morning for a slow leak in my tire. I was told they could not fix it unless I bought my tire there. This was never a issue before. They wouldn't even repair it if I paid for it either. They flat out turned me away. The bays were empty and no cars waiting. Their policy states they will fix your tire no matter where purchased. This is what I get for a Plus Membership?
I shop this store regularly and never have had an issue. Now that the governor is requiring anyone inside a store to be wearing a mask and keep a social distance, I find it's business as usual and these safety requirements are not being followed. I would guess at least about 1/3 of shoppers had no mask. Another couple had them over their mouth, but not their nose. Couples were chatting with an associate blocking the aisles. If Businesses can require or refuse customers for wearing/not wearing a mask, this should be enforced. Otherwise I'll be forced to avoid this place for a while, and we spend $300+ per month. I guess we can do without plenty of the extra goodies we're used to buying. Sams, get it together...MASKS!!
Half the customers and all the employees fail to wear face masks in the store, which has been requested by cdc and our Governor. Very bad. I asked worker who said no one needed to wear one. So sick people, who do not know they are sick, are spreading covid all over the merchanise and food items. I do not see this happending at Wal Mart or Meijers. SAm's has really dropped the ball and people will likely get ill, and may even die as a result. Shame on you.
Muskegon, MI. I love Sam's Club. The pharmacy is the best. The customer service is awesome.
Restaurantji Recommends
I had a huge screw in my tire and was told they weren't taking anymore walk ins at Tire dept. But with my sleeping 3 year old on my shoulder, Tracy saved the day! She got my vehicle in and within 90 minutes I was done. She absolute saved the day! Thank you Thank you Thank you Tracy!!!
I buy in bulk & I feel that I ultimately save money in doing so! A Plus Membership gives you $10 cash back for every $500 spent so I normally wind up with a free Membership plus extra cash they give me already this year I’ve earned $265 cash back
This place was a total fail today. First off 2 of the 3 bottle / can machines were down or full and no employees were available to do anything about it. Then I had to stand in line at the service desk for an excessive amount of time with only a couple people in line. Then I tried to shop but a bunch of aisles were blocked off so I couldn't get what I wanted. Is this really necessary to block off 3 or 4 aisles at a time ??? Why don't you do this stuff after hours during 3rd shift ??? I'm sure I can find some place else to shop that doesn't block off their aisles during business hours. While I was checking out the one item I was able to get, the self checkout kiosk informed me I could have saved $30 this year with a plus membership, then wanted to charge me $50 to get one ! Duh ! Thanks for nothing. I'll go to ALDI next time.
Saved considerable money on tires and very good service. Ready to travel
Good cakes