Picked up a cake for my sister's birthday and it was great.
Jessica D.
Let me preface this by saying, for all of those one star givers out there, that this is Walmart. This is not a high-end grocery store, so I will write it accordingly. I have been in many Walmart supercenters across the country during my time in the military, hence my four star rating. This is definitely one of the better Walmarts that I have visited. With the exception of a couple of poor customer service issues in the two years that I have been frequenting this place, I have found it to be generally clean, with good customer service, a fast tire and lube express service, and friendly pharmacy. They have the usual variety of things that you would need as far as grocery and home, and have really made an effort in the last year or so to increase the amount of specialty groceries that they carry, such as a wider variety of produce including specialty herbs like fresh lemongrass and Thai basil, natural foods, plant-based alternative sweeteners, and keto friendly foods.
Jen L.
I was really annoyed by their employee 2 years ago when after we just paid off something on layaway. The tablet for my son required a code and they didn't print the code on the receipt. They were refusing to resolve our problem. Then a cashier dropped it. The "manager" started getting hostile with us and screaming in our face. We were already agitated for waiting in line for more than an hour. We finally get a different manager and gave us a refund. They got their money but the don't care about our product..some employees shouldn't be working in customer service
Gloria V.
This store only has one lane open after 10PM. Apparently they don't want people to shop there after 10. I was just in the store and there were people lined up all the way into the clothing section. The only lane they had open was for 20 items or less. No manager available to talk to. Rude employees at the service desk. Need I go on? Corporate will be hearing from me tomorrow because of course no one is available there either.
Gerald B.
I was at the Sherman store a moment ago, and when I asked for management help I was told to wait in the customer service line that was wrapped around and all the way past registers with only one lady working the customer service area, with the "manager" that wouldn't help me standing behind that counter playing on cell phones with other employees. Their customer service is non existent. They need a manager that is all about customer satisfaction and service.
Ryan M.
4/25/2016: Didn't care for Kersten's snooty customer service. Update for 7/24/2017: Most of the staff are sluggish and unfriendly. The j*** over in the eye care area purposely didn't give me the Muskegon chronicle.
M C.
I wouldn't leave a star if yelp allowed it. This Walmart is the worst! The self-checkout registers won't accept bottle slips and more then half won't take cash or give cash back from your debit card. If you need their money service center for money orders or Western Union, it is separate from customer service and they close when they feel like it. Money order machine doesn't work most of the time. This place has an urgent need for good employees that want to work. Most cashiers don't know how to add money on a gift card or how to use the Savings Catcher. This store is the pitts.
Srihari G.
Long wait. Slow check out. Takes more than half hour. No express check out. Very disorganized and very difficult to get assistance
Picked up a cake for my sister's birthday and it was great.
Let me preface this by saying, for all of those one star givers out there, that this is Walmart. This is not a high-end grocery store, so I will write it accordingly. I have been in many Walmart supercenters across the country during my time in the military, hence my four star rating. This is definitely one of the better Walmarts that I have visited. With the exception of a couple of poor customer service issues in the two years that I have been frequenting this place, I have found it to be generally clean, with good customer service, a fast tire and lube express service, and friendly pharmacy. They have the usual variety of things that you would need as far as grocery and home, and have really made an effort in the last year or so to increase the amount of specialty groceries that they carry, such as a wider variety of produce including specialty herbs like fresh lemongrass and Thai basil, natural foods, plant-based alternative sweeteners, and keto friendly foods.
I was really annoyed by their employee 2 years ago when after we just paid off something on layaway. The tablet for my son required a code and they didn't print the code on the receipt. They were refusing to resolve our problem. Then a cashier dropped it. The "manager" started getting hostile with us and screaming in our face. We were already agitated for waiting in line for more than an hour. We finally get a different manager and gave us a refund. They got their money but the don't care about our product..some employees shouldn't be working in customer service
This store only has one lane open after 10PM. Apparently they don't want people to shop there after 10. I was just in the store and there were people lined up all the way into the clothing section. The only lane they had open was for 20 items or less. No manager available to talk to. Rude employees at the service desk. Need I go on? Corporate will be hearing from me tomorrow because of course no one is available there either.
I was at the Sherman store a moment ago, and when I asked for management help I was told to wait in the customer service line that was wrapped around and all the way past registers with only one lady working the customer service area, with the "manager" that wouldn't help me standing behind that counter playing on cell phones with other employees. Their customer service is non existent. They need a manager that is all about customer satisfaction and service.
4/25/2016: Didn't care for Kersten's snooty customer service. Update for 7/24/2017: Most of the staff are sluggish and unfriendly. The j*** over in the eye care area purposely didn't give me the Muskegon chronicle.
I wouldn't leave a star if yelp allowed it. This Walmart is the worst! The self-checkout registers won't accept bottle slips and more then half won't take cash or give cash back from your debit card. If you need their money service center for money orders or Western Union, it is separate from customer service and they close when they feel like it. Money order machine doesn't work most of the time. This place has an urgent need for good employees that want to work. Most cashiers don't know how to add money on a gift card or how to use the Savings Catcher. This store is the pitts.
Long wait. Slow check out. Takes more than half hour. No express check out. Very disorganized and very difficult to get assistance
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