Worst place ever! They refused to make me a 4 pack.
Meghan Winns
Went in at 6:30 pm before close. Asked for a 4 pack and 15. The guy said he couldn't sell me them. I said ok how many Carmel pecan do you have? He says 4 but you'll have to buy them individually so instead of $23 he charged me almost $32. Then I asked what else can I buy since you don't seem to have anything I'm asking for... a rude teenager named Sarah jumps in and says anything right here with an attitude. So I say ok give me the 6 classic in which she says no that's not fair to the customers behind you.... um what??? I was here 1st? You're refusing sales, charging me way more than the normal price for a box and reducing the amount I can buy??? She says I can buy a box of cold ones. I said give me corporates number. She snarkly says oh you're one of them. What a disgusting and trashy establishment!!! I should sue ya'll for discrimination and over charging me!!!
Atmosphere: 1
Food: 1
Service: 1
Meghan Hall
Worst customer service ever with the most disrespectful staff!! Shut this place down or get new staff! I won't be back. That's the 2nd time they have been nasty to me.
Atmosphere: 1
Food: 1
Service: 1
Brian Matthews
About 15 ppl in line and the gal (jane)making the cinnabon only had to frost them. She would stop and go start helping someone put pepperoni on pretzels and other things that didnt take two ppl. We waited a total of 40 minutes Thats my fault. Then she had the cinnabon pans in her hand walked half way to the counter stopped went and set them back down and then went and started doing smething else . Another girl played on her apple watch more than she was working. The gentleman at the counter seemed to be the only person with work ethic and a clue.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Cinnamon Roll
Justin Paul
Slowest workers on the face of the planet. 30 minutes and they have helped 3 people! Don’t waste your time.
Service: 1
Meaghan Yetsko
Placed a catering order for $200 worth of cinnamon rolls to be picked up at 10:45am. When I arrived (30 mins after scheduled pick up time) the person “helping” me was extremely nonchalant and did not have any care when she told me they would not be done for another hour - a total of 1.5 hours later then the original pick up time that was scheduled. When I said I would just prefer to get my money back because I could not wait an hour she seemed very annoyed, pressed some buttons on the screen handed me a receipt that showed my order was voided and walked away, not even a fake apology for wasting my time or making me have to scramble to find an alternative treat on such short notice. Very disappointing service not to mention my customers were excited to have Cinnabon cinnamon rolls today! Will not be using them for catering services again in the future!
Service: 1
Lesya Sulla
Went to this location today to get my birthday coupon cashed in. It was for a small drink. After waiting in line for half hour with my daughter was met by associate at register with the dry, low-toned, non-inviting, distressed - we don't take Cinnabon app coupons, only auntie annez coupons - I tried to save her from drowning in her own misery by replying - I came here last year and was perfectly fine getting the offer accepted! My response was net with inattentive - I have only been working here for few weeks, I can't help.... I had nothing left in me to keep it going - left thirsty and deleted the coupon! Way to celebrate birthday....
Atmosphere: 1
Food: 1
Service: 1
G G
Waited over 15 minutes and still had probably 20 customers in line before me. I saw 3 employees check the same little hot dog pretzel bites within 45 seconds of each other. Pretty sure it won't cook with the door open all the time. Never got any food or moved in line so I left.
Service: 1
April Smith
If I could give 0 stars for service I would! I do not live nearby so I ordered online the night before. We had to wait over 5 minutes before being waited on (1st in line) and were pushed to the side and told to wait over there for our online order so they could help other customers. We had planned to buy drinks and fresh cinnabons aside from our online order, but that did not happen due to how poorly we were treated.
Atmosphere: 1
Food: 4
Service: 1
Cathy Torrence
This place is horrible tried to purchase a 4 pack of Cinnamon Rolls and was denied service because I asked the cashier what is the difference in the price of the fresh 4 pack versus the the ones that were not available. The Manager interrupted our conversation and says you don’t have to take that I’m like what are you talking about it’s not my fault that you don’t have the 4 pack available. The cashier was going to give me the fresh Cinnamon Rolls for the price of the old ones that were not there. She told him don’t take her order and told me to leave like I was her slave. I was so mad because I was asking a question and she didn’t approve because of their laziness and unprofessionalism. I will not support racist lazy businesses. I wish I could give them a negative. 00000
Nobody it’s answering the phone. I tried to call 10 times in a row.
Service: 1
Jayda Agura
Supposed to be open at 11 and when I arrived at 11:30 I had to call and ask if it was open and the lady said when they start the register that's when it will be open. Very unprofessional. Your supposed to open at 11am not when you feel like it
R Long
List in national locations, yet won't participate in rewards or birthday emails.
Ánh H.
I just ordered mini pretzel dogs and every single piece is burnt !! They should have thrown them away instead of giving to customers like that.
Cathy Dunow-Semran
This store specifically, NEVER has anything that I order in stock. Staff is rude and incompetent. They fight with each other in front of customers. I had to wait 30 min for my birthday 4 ct bonbite. I'm NEVER coming back here.
Worst place ever! They refused to make me a 4 pack.
Went in at 6:30 pm before close. Asked for a 4 pack and 15. The guy said he couldn't sell me them. I said ok how many Carmel pecan do you have? He says 4 but you'll have to buy them individually so instead of $23 he charged me almost $32. Then I asked what else can I buy since you don't seem to have anything I'm asking for... a rude teenager named Sarah jumps in and says anything right here with an attitude. So I say ok give me the 6 classic in which she says no that's not fair to the customers behind you.... um what??? I was here 1st? You're refusing sales, charging me way more than the normal price for a box and reducing the amount I can buy??? She says I can buy a box of cold ones. I said give me corporates number. She snarkly says oh you're one of them. What a disgusting and trashy establishment!!! I should sue ya'll for discrimination and over charging me!!!
Atmosphere: 1
Food: 1
Service: 1
Worst customer service ever with the most disrespectful staff!! Shut this place down or get new staff! I won't be back. That's the 2nd time they have been nasty to me.
Atmosphere: 1
Food: 1
Service: 1
About 15 ppl in line and the gal (jane)making the cinnabon only had to frost them. She would stop and go start helping someone put pepperoni on pretzels and other things that didnt take two ppl. We waited a total of 40 minutes Thats my fault. Then she had the cinnabon pans in her hand walked half way to the counter stopped went and set them back down and then went and started doing smething else . Another girl played on her apple watch more than she was working. The gentleman at the counter seemed to be the only person with work ethic and a clue.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Cinnamon Roll
Slowest workers on the face of the planet. 30 minutes and they have helped 3 people! Don’t waste your time.
Service: 1
Placed a catering order for $200 worth of cinnamon rolls to be picked up at 10:45am. When I arrived (30 mins after scheduled pick up time) the person “helping” me was extremely nonchalant and did not have any care when she told me they would not be done for another hour - a total of 1.5 hours later then the original pick up time that was scheduled. When I said I would just prefer to get my money back because I could not wait an hour she seemed very annoyed, pressed some buttons on the screen handed me a receipt that showed my order was voided and walked away, not even a fake apology for wasting my time or making me have to scramble to find an alternative treat on such short notice. Very disappointing service not to mention my customers were excited to have Cinnabon cinnamon rolls today! Will not be using them for catering services again in the future!
Service: 1
Went to this location today to get my birthday coupon cashed in. It was for a small drink. After waiting in line for half hour with my daughter was met by associate at register with the dry, low-toned, non-inviting, distressed - we don't take Cinnabon app coupons, only auntie annez coupons - I tried to save her from drowning in her own misery by replying - I came here last year and was perfectly fine getting the offer accepted! My response was net with inattentive - I have only been working here for few weeks, I can't help.... I had nothing left in me to keep it going - left thirsty and deleted the coupon! Way to celebrate birthday....
Atmosphere: 1
Food: 1
Service: 1
Waited over 15 minutes and still had probably 20 customers in line before me. I saw 3 employees check the same little hot dog pretzel bites within 45 seconds of each other. Pretty sure it won't cook with the door open all the time. Never got any food or moved in line so I left.
Service: 1
If I could give 0 stars for service I would! I do not live nearby so I ordered online the night before. We had to wait over 5 minutes before being waited on (1st in line) and were pushed to the side and told to wait over there for our online order so they could help other customers. We had planned to buy drinks and fresh cinnabons aside from our online order, but that did not happen due to how poorly we were treated.
Atmosphere: 1
Food: 4
Service: 1
This place is horrible tried to purchase a 4 pack of Cinnamon Rolls and was denied service because I asked the cashier what is the difference in the price of the fresh 4 pack versus the the ones that were not available. The Manager interrupted our conversation and says you don’t have to take that I’m like what are you talking about it’s not my fault that you don’t have the 4 pack available. The cashier was going to give me the fresh Cinnamon Rolls for the price of the old ones that were not there. She told him don’t take her order and told me to leave like I was her slave. I was so mad because I was asking a question and she didn’t approve because of their laziness and unprofessionalism. I will not support racist lazy businesses. I wish I could give them a negative. 00000
Restaurantji Recommends
Nobody it’s answering the phone. I tried to call 10 times in a row.
Service: 1
Supposed to be open at 11 and when I arrived at 11:30 I had to call and ask if it was open and the lady said when they start the register that's when it will be open. Very unprofessional. Your supposed to open at 11am not when you feel like it
List in national locations, yet won't participate in rewards or birthday emails.
I just ordered mini pretzel dogs and every single piece is burnt !! They should have thrown them away instead of giving to customers like that.
This store specifically, NEVER has anything that I order in stock. Staff is rude and incompetent. They fight with each other in front of customers. I had to wait 30 min for my birthday 4 ct bonbite. I'm NEVER coming back here.