I like shopping there. But today I went shopping and the cashier charged me for two items twice. I realized when I got home. I lost almost $35
Jess L.
While I like the selection of frozen products and packaged items, along with the scan and go option, I cannot give a decent review after purchasing a rotisserie chicken from there. I picked up a rotisserie chicken for a quick dinner and it was pink, slimy, with what appeared congealed blood, and what appeared a raw gizzard in it. I was disgusted. I don't like to give one star reviews, and debated due to liking some products and scan and go as mentioned, but after the chicken, I couldn't bring myself to do it.
Cheryl W.
My daughter was harassed by employees in the food court. They made derogatory comments regarding the number of items she had purchased in the store. Laughing and making fun of her, amongst themselves while the entire time, staring at her. This type of behavior is inexcusable. One would think employees would be happy to see money being spent at their place of employment, ie, job security! Well I can assure you, she stated she will not return to this store, you've lost a very lucrative customer. Talking about biting the hand that feeds you! Wow Do better!
Tamela Burroughs
Unbelievably
Atmosphere: 1
Food: 3
Service: 1
Nicole E.
Every visit here at a Sam's club, we keep regretting getting a membership here. The food offerings and quality is not as good as their competitor down the street at all. The only thing that ever looks at their stores ate the croissants and that's about it. Shrimp cocktail, 2 buffalo chicken packs and a regular chicken wrap, broccoli salad with raisins and bacon (ugh, should have read the ingredients closer), chicken salad too. $50 for this stuff that I wasn't craving at all. The buffalo chicken wrap was okay, although notably soggy and the wrap was not quite the spinach wrap I was thinking. The plain chicken wrap was about the same. The chicken salad tastes quite strange and not in a good way either.
Stephanie J.
If I could give this store -6 stars I would. My husband and I are just leaving this location after spending three hours shopping for groceries for our family. The store closes at 8 we checked out at about 815pm. So at this time the only option is self check out. Which is fine with me. As I'm wrapping up checking out all my items the woman who was overseeing self checkout area was very rude as I was paying part of my order with a card and my husband was going to pay the other portion with cash, she rudely advises that it's card only and we couldn't move to another register to pay cash. Then she literally stands there and watches me swipe my card to post the rest of my bill literally watching until it goes to zero! Then she swiftly walks up to the front of the store and I suspect she tells the lady at the front who checks receipts that we were stealing or something to that effect because when we reached the front she was so eager to find something missing from my receipt. The first thing she scans she eagerly says this isn't on here! I let her know I have more than one receipt! The total I spent this afternoon was $583! Then she starts throwing our items all about the grocery cart! I had placed my items neatly in the cart as I scanned ALL OF THEM one by one. Then more employees come up front as I my husband and I are both upset that they are assuming we stole and throwing our items everywhere then another employee brings another cart as if they are going to go through every single item in my cart! I have been with SAM'S CLUB for 6 years and for the most part have always went to this location!! I've never experienced anything like this ever at ANY GROCERY STORE! I'm done with Sam's club all together! After they began throwing my items all over the cart and being very rude and ACCUSATORY I ASKED FOR A REFUND! I've been a loyal customer for 6 YEARS I will NEVER DO BUSINESS WITH SAM'S CLUB AGAIN! And do not advise anyone else to shop where they are treated this way. I work very hard daily to provide for my family and will not spend my money any place treat customers this way!!!
Christopher C.
They dont sell cigarettes, not a company policy, just because. Have to drive to madison heights for that. They dont keep reliable stock in the freezer section. Like one item, one time, never available again. You like a specific water, toilet paper, or paper towel? 50/50 if they have it. Very little in the way of availability for PCs or TVs. The best part of these shopping brands, the food court, but its awful now and it can be a twenty - thirty minute wait behind three people just to get a 2 dollar 2 hour old pizza slice. And they rarely stock drinks at the register anymore. Worst is I waited in line almost 40minutes for gas, filling up destroyed my fuel sensors, 02 sensors, and engine sensors, giving me a litany if problems it took months to get fixed. Dont trust it for the 2 bucks youll save. Just turn it around guys. Stock cups, stock items, and dont shrink on cheap gas.
Becky Spencer
Always crazy busy there. Securing a rotisserie chicken is a real challenge.
Jerrie Jacobs
Great location. Scan & Go will change your life!
Jade P.
I have been an avid Costco shopper for many years now, however Sam's club recently had a pretty awesome deal on a membership, so I decided to give them a try and see how they compared. Right off the bat, I was pretty displeased with my initial experience at the membership counter. I had to stop there first to get an actual card. The two employees at the desk were having personal conversations throughout the entire process of getting my brand new card made. I was not welcomed to the club or made feel appreciated as a new guest whatsoever. I was not informed or made aware of any Sams Club policies. There was a few items that Sams Club carries that Costco does not have. Those items made up the majority of what I purchased today. Items such as Grits, kids cereals, campbells soup, and remen noodles. There were several departments that I noticed a much lower quality product than Costco, such as produce and bakery items. Based on what I saw, I cannot see myself spending any money in Sam's club bakery or produce section because the items that were available did not look fresh at all. I did however receive a free pie with my membership purchase through the Groupon deal. I haven't eaten it yet though. I tried the scan and go option and it didn't work for me, so I ended up wasting time scanning my own items throughout the entire store, only to have to wait in line at the end of the store to check out. Based off of my first and only experience so far, I'll definitely be keeping my Costco membership, and probably won't keep Sams past this year.
once I entered the store the experience was so nice and the store was so clean and organized and the employees were so helpful also and not too mention the pizza was soo delicious and thanks again I’ll definitely be back again
Susan M.
OMFG! The entire region must have a Sams club membership to get gas. The lines take 20-30 minutes before getting to the pump. I've tried different days and times, open/close. It's crazy busy all the time. Checkout lines can be just as bad. I finally used the Scan N Go in the mobile app and haven't stopped using it since. Good variety of stuff at this location.
Rob Cover
Great food court, recently had an exemplary slice of pizza. I don't buy much in the warehouse so I can't comment much on items in store. Gas prices good but after sitting 15 minutes in line, pumps shut off promptly at 9, stranding all those waiting. Bad system, we should have been allowed to fill up.
Carla H.
I came here to pick up a few personal items as always. One thing I love about Sam's is they have an amazing location and are usually fully stocked when you come. The staff is always helpful and everything is always in the right place. One thing that people aren't aware of is that you can download the app and scan and go on your cell phone. I never have to stand and the long lines because my card is linked to my account. Another thing is when you get gas there is always a long line to the street and it goes pretty quickly. Overall good location, great customer service, and things are in stock. I will definitely be back when in the area.
Vince Barrios
customer service the young lady was very very respectful polite and help me get to my problem
I like shopping there. But today I went shopping and the cashier charged me for two items twice. I realized when I got home. I lost almost $35
While I like the selection of frozen products and packaged items, along with the scan and go option, I cannot give a decent review after purchasing a rotisserie chicken from there. I picked up a rotisserie chicken for a quick dinner and it was pink, slimy, with what appeared congealed blood, and what appeared a raw gizzard in it. I was disgusted. I don't like to give one star reviews, and debated due to liking some products and scan and go as mentioned, but after the chicken, I couldn't bring myself to do it.
My daughter was harassed by employees in the food court. They made derogatory comments regarding the number of items she had purchased in the store. Laughing and making fun of her, amongst themselves while the entire time, staring at her. This type of behavior is inexcusable. One would think employees would be happy to see money being spent at their place of employment, ie, job security! Well I can assure you, she stated she will not return to this store, you've lost a very lucrative customer. Talking about biting the hand that feeds you! Wow Do better!
Unbelievably
Atmosphere: 1
Food: 3
Service: 1
Every visit here at a Sam's club, we keep regretting getting a membership here. The food offerings and quality is not as good as their competitor down the street at all. The only thing that ever looks at their stores ate the croissants and that's about it. Shrimp cocktail, 2 buffalo chicken packs and a regular chicken wrap, broccoli salad with raisins and bacon (ugh, should have read the ingredients closer), chicken salad too. $50 for this stuff that I wasn't craving at all. The buffalo chicken wrap was okay, although notably soggy and the wrap was not quite the spinach wrap I was thinking. The plain chicken wrap was about the same. The chicken salad tastes quite strange and not in a good way either.
If I could give this store -6 stars I would. My husband and I are just leaving this location after spending three hours shopping for groceries for our family. The store closes at 8 we checked out at about 815pm. So at this time the only option is self check out. Which is fine with me. As I'm wrapping up checking out all my items the woman who was overseeing self checkout area was very rude as I was paying part of my order with a card and my husband was going to pay the other portion with cash, she rudely advises that it's card only and we couldn't move to another register to pay cash. Then she literally stands there and watches me swipe my card to post the rest of my bill literally watching until it goes to zero! Then she swiftly walks up to the front of the store and I suspect she tells the lady at the front who checks receipts that we were stealing or something to that effect because when we reached the front she was so eager to find something missing from my receipt. The first thing she scans she eagerly says this isn't on here! I let her know I have more than one receipt! The total I spent this afternoon was $583! Then she starts throwing our items all about the grocery cart! I had placed my items neatly in the cart as I scanned ALL OF THEM one by one. Then more employees come up front as I my husband and I are both upset that they are assuming we stole and throwing our items everywhere then another employee brings another cart as if they are going to go through every single item in my cart! I have been with SAM'S CLUB for 6 years and for the most part have always went to this location!! I've never experienced anything like this ever at ANY GROCERY STORE! I'm done with Sam's club all together! After they began throwing my items all over the cart and being very rude and ACCUSATORY I ASKED FOR A REFUND! I've been a loyal customer for 6 YEARS I will NEVER DO BUSINESS WITH SAM'S CLUB AGAIN! And do not advise anyone else to shop where they are treated this way. I work very hard daily to provide for my family and will not spend my money any place treat customers this way!!!
They dont sell cigarettes, not a company policy, just because. Have to drive to madison heights for that. They dont keep reliable stock in the freezer section. Like one item, one time, never available again. You like a specific water, toilet paper, or paper towel? 50/50 if they have it. Very little in the way of availability for PCs or TVs. The best part of these shopping brands, the food court, but its awful now and it can be a twenty - thirty minute wait behind three people just to get a 2 dollar 2 hour old pizza slice. And they rarely stock drinks at the register anymore. Worst is I waited in line almost 40minutes for gas, filling up destroyed my fuel sensors, 02 sensors, and engine sensors, giving me a litany if problems it took months to get fixed. Dont trust it for the 2 bucks youll save. Just turn it around guys. Stock cups, stock items, and dont shrink on cheap gas.
Always crazy busy there. Securing a rotisserie chicken is a real challenge.
Great location. Scan & Go will change your life!
I have been an avid Costco shopper for many years now, however Sam's club recently had a pretty awesome deal on a membership, so I decided to give them a try and see how they compared. Right off the bat, I was pretty displeased with my initial experience at the membership counter. I had to stop there first to get an actual card. The two employees at the desk were having personal conversations throughout the entire process of getting my brand new card made. I was not welcomed to the club or made feel appreciated as a new guest whatsoever. I was not informed or made aware of any Sams Club policies. There was a few items that Sams Club carries that Costco does not have. Those items made up the majority of what I purchased today. Items such as Grits, kids cereals, campbells soup, and remen noodles. There were several departments that I noticed a much lower quality product than Costco, such as produce and bakery items. Based on what I saw, I cannot see myself spending any money in Sam's club bakery or produce section because the items that were available did not look fresh at all. I did however receive a free pie with my membership purchase through the Groupon deal. I haven't eaten it yet though. I tried the scan and go option and it didn't work for me, so I ended up wasting time scanning my own items throughout the entire store, only to have to wait in line at the end of the store to check out. Based off of my first and only experience so far, I'll definitely be keeping my Costco membership, and probably won't keep Sams past this year.
Restaurantji Recommends
once I entered the store the experience was so nice and the store was so clean and organized and the employees were so helpful also and not too mention the pizza was soo delicious and thanks again I’ll definitely be back again
OMFG! The entire region must have a Sams club membership to get gas. The lines take 20-30 minutes before getting to the pump. I've tried different days and times, open/close. It's crazy busy all the time. Checkout lines can be just as bad. I finally used the Scan N Go in the mobile app and haven't stopped using it since. Good variety of stuff at this location.
Great food court, recently had an exemplary slice of pizza. I don't buy much in the warehouse so I can't comment much on items in store. Gas prices good but after sitting 15 minutes in line, pumps shut off promptly at 9, stranding all those waiting. Bad system, we should have been allowed to fill up.
I came here to pick up a few personal items as always. One thing I love about Sam's is they have an amazing location and are usually fully stocked when you come. The staff is always helpful and everything is always in the right place. One thing that people aren't aware of is that you can download the app and scan and go on your cell phone. I never have to stand and the long lines because my card is linked to my account. Another thing is when you get gas there is always a long line to the street and it goes pretty quickly. Overall good location, great customer service, and things are in stock. I will definitely be back when in the area.
customer service the young lady was very very respectful polite and help me get to my problem